We've used Infinity call tracking for a number of years and would certainly recommend. Review collected by and hosted on G2.com.

The reports are in settings and not the report tab. Can be confusing. Review collected by and hosted on G2.com.

Ease of Use

Number of Features

Customer support

Ease of integration and implementation Review collected by and hosted on G2.com.

Honestly our experience was always good and there is nothing I dislike Review collected by and hosted on G2.com.

Detailed tracking available, integrations with CRM and ad platforms, lots of features available. Customer support is helpful and quick to react. Review collected by and hosted on G2.com.

Some features can be expensive when charged on a cost per call basis with call volumes. Review collected by and hosted on G2.com.

It's a great tool to help close the loop for offline conversions, we use it daily to monitor our ROI. Simple integration and ongoing feature enhancements. The recent introduction of AI will hopefully be a game changer going forward Review collected by and hosted on G2.com.

As with all tracking platforms there are some limitations but these stem from increased privacy legislation. Review collected by and hosted on G2.com.

What I like best about Infinity Call Tracking is its ability to provide detailed insights into customer interactions, allowing for a deeper understanding of how calls contribute to the customer journey. Its advanced attribution capabilities ensure that I can accurately track calls back to specific marketing campaigns, channels, and even keywords. This data-driven approach not only improves marketing ROI but also helps optimize overall strategy by highlighting what works and what doesn’t. Additionally, the integration flexibility with other tools and CRMs makes it a seamless part of a broader marketing ecosystem. Review collected by and hosted on G2.com.

The interface, while feature-rich, can feel overwhelming at times due to the vast amount of data and options available. Additionally, some integrations and customizations may require technical expertise, making it less accessible for teams without dedicated resources for setup and maintenance. Review collected by and hosted on G2.com.

That we have had very few issues using Infinity (Previously Response Tap) over the last decade. It has worked well for our referrer tracking, even as we have migrated to different CRM's and phone software's. Review collected by and hosted on G2.com.

Not knowing who our current Account Manager is. Review collected by and hosted on G2.com.

Infinity can help track calls better than google. Google still shows numbers as Spam Review collected by and hosted on G2.com.

Pricing his high for marketers. There should also be entry level pricing for Boutique marketers Review collected by and hosted on G2.com.

The platform is great with many features and provides great data. The team are responsive and solution-oriented. Review collected by and hosted on G2.com.

We'd love more visibility of the product roadmap and the ability to aggregate the customer journey data i.e. use Infinity data for attribution modelling. Review collected by and hosted on G2.com.

Easy to navigate around the system and get the information you need Review collected by and hosted on G2.com.

the costs are the only downside however you can see why it costs what it does Review collected by and hosted on G2.com.

I think the integration was smooth and with more support it would have been a good tool. Review collected by and hosted on G2.com.

The tracking software was running for years, as it was taken over from ResponseTap. but we received no transition call or support introducing us to the new company.

The dashboard was not easy to use without support and it was hard to make contact with them. Review collected by and hosted on G2.com.