JP

John P.

Mid-Market (51-1000 emp.)

3/6/2023

"Infinity - great for understanding call tracking"

4/5

What do you like best about Infinity Call Tracking?

* number management

* dynamic numbers for website

* call tracking

* call recording Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

* pop-ups when navigating the site

* too many options

* emailed reports not always working Review collected by and hosted on G2.com.

AH

Anna H.

Enterprise (> 1000 emp.)

3/3/2023

"An excellent solution to help businesses better understand the value of calls"

5/5

What do you like best about Infinity Call Tracking?

The insight the Infinity platform offers is invaluable. Lots of businesses currently don't track the value of calls and are therefore under-reporting on their marketing activity. Infinity helps to solve this, but offers above and beyond just call numbers, you can delve into conversion paths, length of calls and call value. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

I haven't coming across anything I dislike yet. Review collected by and hosted on G2.com.

JT

Jason T.

Mid-Market (51-1000 emp.)

3/7/2023

"If your business is looking for an intelligent call tracking tool, Infinity is a must."

5/5

What do you like best about Infinity Call Tracking?

The visitor trace feature to view the breadcrumbs of a customer Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

No bulk delete option when auditing tracking numbers Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/4/2023

"Great analytical tool, providing clear insights to our business and inform commercial decisioning"

4.5/5

What do you like best about Infinity Call Tracking?

The clarity of channel effectiveness from inbound phone calls, as a result of marketing activity. As well as the selfservice reporting capabilities. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Can be difficult to integrate with business changes, but once issues raised solutions are proactively sought out by Infinity. Review collected by and hosted on G2.com.

LH

Lee H.

Mid-Market (51-1000 emp.)

2/27/2023

"An invaluable tool for tracking telesales"

5/5

What do you like best about Infinity Call Tracking?

I love that it gives me visibility on offline leads and sales Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

tracking sales from outbound calls has been an issue in the past but even this is being addressed. Review collected by and hosted on G2.com.

JD

John D.

Mid-Market (51-1000 emp.)

3/6/2023

"Helps generate leads"

5/5

What do you like best about Infinity Call Tracking?

We use call tracking as a new form of lead gen which is making a real positive impact for clients Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing, the online platform is really easy to navigate Review collected by and hosted on G2.com.

AM

Al M.

Founder / Shareholder

Small-Business (50 or fewer emp.)

11/7/2022

"Poor customer experience; will not use again"

1/5

What do you like best about Infinity Call Tracking?

Initially Infinity looked and felt like a more user-friendly call tracking platform Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

The level of support is terrible. Their Google Data Studio connector stopped working two months ago; we had to flag this to them. We were promised a resolution on the 16th of September, and we've chased them three times for a response but have had no comms back. Review collected by and hosted on G2.com.

GS

Gagan S.

Digital E-Commerce Manager / Product Owner

Enterprise (> 1000 emp.)

11/11/2021

"Best all around solution for call tracking your"

4.5/5

What do you like best about Infinity Call Tracking?

Easy implementation and very user friendly dashboard which support most of the marketing channels integration. Plus, brilliant account management from Infinity side. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Number management can become headache especially when have to search for static numbers. Also, we should be able to create our own reports and select required metrics. Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

It's a great tool for understanding inbound call analytics especially if you're using digital channels to drive these calls. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We are able to track our calls and channels generating these calls. Also, we are now using conversation analytics by which we can track calls sales. This is helping us in creating ROi model for our acquisition channels. Review collected by and hosted on G2.com.

GB

Giovanni B.

Marketing Executive

Mid-Market (51-1000 emp.)

5/25/2021

"A great product and an even greater team"

5/5

What do you like best about Infinity Call Tracking?

Infinity team is very attentive and always prompt to help, no matter what the request is. Their extensive knowledge is always in hand to advise on the best options, ensuring that our business interests are always met. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

What I feel is a bit of a letdown on their platform is the fact that there are no dynamic reports, like I've seen in some other platforms. This would be very beneficial to their clients. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We use Infinity Call Tracking to divert calls based on the IVR option selected. From there, we track how many calls are missed on each store, how long it rings on average before the call is answered, the source of the calls, aka online ad, website, offline ad.

Infinity Call Tracking gave us great visibility on what works in terms of marketing campaigns. We established, for example, that the cost of having a sign on the building with a telephone number is not justifiable based on the volume of calls received, as most people go online now to call the stores. Review collected by and hosted on G2.com.

RP

Raul P.

Conversion & Communications Manager

Enterprise (> 1000 emp.)

5/11/2021

"Infinity: Providing the insight we could only dream of"

5/5

What do you like best about Infinity Call Tracking?

From my perspective, some of the most valuable features and functions of Infinity are:

- The top one would be Conversational Analytics, allowing us to dig into the conversations that consumers and clients are having with our business. Instrumental is the ability to add in any keywords we want to track and focus solely on those calls to drive our marketing efforts, identify training requirements, etc.

- We can manage available extra features without any support from Infinity, for example, Missed Call Email Alerts, Post Call Rating, Call Announcements, and the creation of Fixed Numbers.

- Ease of use across several different functions of our business. Whether you're just someone with access to do a bit of call listening or if you're managing the full utilisation, Infinity has made everything user friendly and intuitive.

- Finally, I would also say that the team from Infinity are fantastic to work with. Whether you require something from the support team or if you want to run an idea past the client success team, they're always there, ready to help in any way they can, swiftly. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Off the top of my head, I can't think of anything that is a downside per se. We'd love to have specific functionality, but thankfully their product team is highly receptive to client feedback.

One thing that would help, primarily due to the way we operate as a business, would be to allow for more conditional filtering rules, e.g., using AND & OR to build complex filters and save them within the Infinity Hub itself. Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

As my review shows, I can't recommend Infinity enough. But if you're on the fence, all I can say is test it out to see how would work for you. Testing is very straightforward with the team from Infinity. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

- The nature of our marketing-generated calls (are they new business opportunities or ongoing business calls).

- A more accurate view of ROAS.

- Insight into the heart of conversations that can help drive our advertising activity, product development, etc.

- Complete visibility of calls and how they're handled by our staff, which easily allows for more targeted training. Review collected by and hosted on G2.com.