--- title: Infinity Call Tracking Reviews meta\_title: 'Infinity Call Tracking Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 166 reviews by the users' company size, role or industry to find out how Infinity Call Tracking works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 166 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Infinity Call Tracking Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning. [(20 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348469&qs=pros-and-cons#reviews)

Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency. [(17 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348559&qs=pros-and-cons#reviews)

Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately. [(15 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348779&qs=pros-and-cons#reviews)

Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively. [(14 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1974429&qs=pros-and-cons#reviews)

Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance. [(12 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348167&qs=pros-and-cons#reviews)

Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value. [(5 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094946&qs=pros-and-cons#reviews)

Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation. [(4 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094937&qs=pros-and-cons#reviews)

Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation. [(4 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2095090&qs=pros-and-cons#reviews)

Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking. [(3 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2067548&qs=pros-and-cons#reviews)

Users find the **learning curve steep** , with some features and report locations causing confusion and frustration. [(3 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348146&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Infinity Call Tracking

##### 1. Customer Support

Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning.
[
See 20 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348469&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

SL

Sarah L.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Client Service and Seamless Data Integration"

What do you like about Infinity Call Tracking?

Client Servicing is brilliant, and data integration with CRM and other tracking platforms is better than other providers I've come across. There is a

##### 2. Call Tracking

Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency.
[
See 17 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348559&qs=pros-and-cons#reviews)

See Related User Reviews

BW

Ben W.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for optimising Digital activity"

What do you like about Infinity Call Tracking?

We use Infinity to track all bookings originating from our digital channels, giving us a clearer, more accurate view of our digital acquisition effort

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

##### 3. Reporting

Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately.
[
See 15 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348779&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Been a backbone of our marketing analytics for many years"

What do you like about Infinity Call Tracking?

Useful information for attribution and general marketing analytics and a good interface with call recordings all in one place. Especially handy for PP

##### 4. Helpful

Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively.
[
See 14 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1974429&qs=pros-and-cons#reviews)

See Related User Reviews

DF

Demi F.

Small-Business (50 or fewer emp.)

5.0/5

"Valuable Insights and Outstanding Support"

What do you like about Infinity Call Tracking?

It's given us valuable insights into call data and helped improve overall tracking capabilities. The hub is also very easy to use and navigate around.

 ![Emily G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily G.")
EG

Emily G.

Mid-Market (51-1000 emp.)

4.5/5

"Extremely Helpful!"

What do you like about Infinity Call Tracking?

Infinity is a great platform to monitor calls on especially with a mix of numbers across different marketing platforms. They are extremely responsive

##### 5. Easy Integrations

Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance.
[
See 12 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348167&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

SL

Sarah L.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Client Service and Seamless Data Integration"

What do you like about Infinity Call Tracking?

Client Servicing is brilliant, and data integration with CRM and other tracking platforms is better than other providers I've come across. There is a

### 5 Cons or Disadvantages of Infinity Call Tracking

##### 1. Expensive

Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value.
[
See 5 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094946&qs=pros-and-cons#reviews)

See Related User Reviews

SL

Stuart L.

Mid-Market (51-1000 emp.)

5.0/5

"Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard"

What do you dislike about Infinity Call Tracking?

None in particular that I am aware of for the solution itself. Can be hard to work out pricing when the solution is being considered to tell you how

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
C

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Infinity has better tracking then Google"

What do you dislike about Infinity Call Tracking?

Pricing his high for marketers. There should also be entry level pricing for Boutique marketers

##### 2. Inaccurate Reporting

Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation.
[
See 4 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094937&qs=pros-and-cons#reviews)

See Related User Reviews

DF

Demi F.

Small-Business (50 or fewer emp.)

5.0/5

"Valuable Insights and Outstanding Support"

What do you dislike about Infinity Call Tracking?

There's not much I dislike about the platform. Sometimes we find that it can be difficult pulling data into Looker Studio Reports and discrepancies in

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Been a backbone of our marketing analytics for many years"

What do you dislike about Infinity Call Tracking?

The setup is the key to providing accurate data, and if you change your website you have to start all over again.

##### 3. Inadequate Reporting

Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation.
[
See 4 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2095090&qs=pros-and-cons#reviews)

See Related User Reviews

DF

Demi F.

Small-Business (50 or fewer emp.)

5.0/5

"Valuable Insights and Outstanding Support"

What do you dislike about Infinity Call Tracking?

There's not much I dislike about the platform. Sometimes we find that it can be difficult pulling data into Looker Studio Reports and discrepancies in

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Good data but UI needs an overhaul"

What do you dislike about Infinity Call Tracking?

The interface looks like it was last updated 10 years ago. The help documentation is confusing and poor in parts, and the integrations with third-part

##### 4. Call Limitations

Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking.
[
See 3 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2067548&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"More self serve than I wanted"

What do you dislike about Infinity Call Tracking?

The tracking software was running for years, as it was taken over from ResponseTap. but we received no transition call or support introducing us to th

 ![Sean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean J.")
SJ

Sean J.

Enterprise (\> 1000 emp.)

5.0/5

"Great team and platform. Infinity provide so much value to our business"

What do you dislike about Infinity Call Tracking?

We had a couple of issues with markets in Asia where local regulations blocked calls due to the target numbers. However, the infinity team have been o

##### 5. Learning Curve

Users find the **learning curve steep** , with some features and report locations causing confusion and frustration.
[
See 3 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348146&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you dislike about Infinity Call Tracking?

Some advanced features have a learning curve

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great"

What do you dislike about Infinity Call Tracking?

The reports are in settings and not the report tab. Can be confusing.

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 ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care")
AH

Verified User in Hospital & Health Care

Enterprise (\> 1000 emp.)

8/11/2020

"Excellent Platform and Support"

5/5

What do you like best about Infinity Call Tracking?

The platform provides clear data and analytics to help shape our marketing initiatives. It also helps resource management and enhances training and development opportunities. Opportunities to develop how we use the platform and what it can provide are always clearly explained, so we know our options. Customer service and account management are excellent. Near enough instant reply via email and calls answered immediately. Friendly and helpful and always resolve the issue. Offer recommendations on problems faced and how to implement these. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing comes to mind that I dislike about the product. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

The source of calls has been hugely important for us to be able to look at ROI on our marketing activity. Moving budget into areas that are performing well and showing returns and conversions. Being able to monitor offline and online activity has been very important. Review collected by and hosted on G2.com.

Show More

Response from Paula Morales of Infinity Call Tracking

[Editedit](https://www.g2.com/survey_responses/infinity-call-tracking-review-4338259/official_response/edit)

Great to hear you had such good customer service, and thanks for the review, we'll pass your praise along to Connor!

2/24/2023
Current UserValidated ReviewerSource: Organic

RH

Rachael H.

Enterprise (\> 1000 emp.)

2/28/2023

"Can't Recommend The Platform & The Team Highly Enough!"

5/5

What do you like best about Infinity Call Tracking?

Infinity Call Tracking has allowed us to see data in areas where we once had zero visibility. Being able to see these blind spots has had a significant impact on both our strategy and cost efficiency. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Because of all the problems it can solve, it is initially overwhelming to understand exactly what it can do for your business. The possibilities are endless; the more training is done, the more it can be used business-wide for any company. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

It allows us to understand the customer journey for those not completing it online. Something we have not been able to track in many areas of the business. It is not just tracking these successful calls but allows us to see any pain points for the customer that we can help to solve. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

 ![Dusan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusan K.")
DK

Dusan K.

Mid-Market (51-1000 emp.)

3/2/2023

"Using the Infinity over 1 year"

5/5

What do you like best about Infinity Call Tracking?

We are using the Infinity platform to track phone calls, record them, and analyze the data (for calls from Google/Bing ads but also from email campaigns etc.). This feature is particularly useful for us as we heavily rely on phone calls for sales and customer service. The platform is user-friendly and easy to navigate, with a clean and intuitive interface. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

If you need to add more users you need to contact support to do it for you. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

It is helping us track and differentiate phone calls from different marketing channels. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Melissa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa H.")
MH

Melissa H.

Digital Marketing Manager

Enterprise (\> 1000 emp.)

2/28/2023

"Great platform and knowledgeable team"

5/5

What do you like best about Infinity Call Tracking?

The platform is really easy to use. Having come from a very basic call system before, Infinity is easy to use and navigate around. There are a lot of features to take advantage of. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Some feature require support help, whereas other system let you manage these yourself e.g. setup of tracking pools. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We can now easily see where calls come from and what media channels generate more calls. The reporting feature helps us break this down in an easy way to explain to the sales teams. Review collected by and hosted on G2.com.

Show More

11/15/2024
Current UserValidated ReviewerSource: Organic

JM

James M.

Mid-Market (51-1000 emp.)

3/1/2023

"Gives us visibility of where our calls are generated"

5/5

What do you like best about Infinity Call Tracking?

Infinity allows to see which paid and organic channels are driving calls to our Contact Centre, thus helping us attribute back and more accurately measure CPAs. Data extracts are also extensive and allow for additional analysis of your own. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Infinity has many integrations that may need additional help from the Support team to implement. We are also working with the team to bring in the Smart Match feature to gauge sales volumes from calls accurately. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Helps us with marketing attribution and understanding online channel performance. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Vignesh r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh r.")
VR

Vignesh r.

Application Engineer

Small-Business (50 or fewer emp.)

4/13/2023

"One of the best call tracking software in the market!!!"

4/5

What do you like best about Infinity Call Tracking?

This software gives us all the features to run adequate customer support within budget. The dashboard provides all the required data, such as calls count, metrics, hold timings, etc. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

The long waiting time if we encounter any issues sometimes complicates our customer executives' lives. They must improve technical support by expanding their workforce. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

When you run a business, you must need customer support or sales executives to make and receive calls. Call tracking software is the most wanted equipment to do so, and Infinity's call tracking software gives everything in one place at a very affordable price. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Organic Review from User Profile

ES

Erin S.

Mid-Market (51-1000 emp.)

2/28/2023

"Fantastic product which keeps getting better!"

5/5

What do you like best about Infinity Call Tracking?

Quck, easy to use, clear reporting and the flexibility to customise reports and build individual or grouped segmentation lists Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

There are a few delays on product for GA4 intergration but the product team are reactive and i'm confident this will be in place soon Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Allowing us to successfully track the full customer journey. Infinity have given us the visibility we needed to track theough from our telephony system and online web forms Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Nichole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nichole W.")
NW

Nichole W.

Small-Business (50 or fewer emp.)

3/6/2023

"Fantastic service and easy to use"

5/5

What do you like best about Infinity Call Tracking?

The quality of service we've received has been great, so integrating with our tech stack was a breeze. We were swiftly able to deliver measurable results and demonstrate the value of our campaigns to clients Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Any drawbacks have been internally on our side as our wider team gets to grips with the platform. There are definitely more ways we can use the platform, so we just need to fit it in! Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Determining what in our campaigns is working well to deliver phone leads to clients. Previously we had little visibility of this, so now we're able to assess what can be scaled for more success Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

KV

Kevin V.

Small-Business (50 or fewer emp.)

3/1/2023

"Great software to increase revenue"

5/5

What do you like best about Infinity Call Tracking?

The ability to see the traffic source for every call is fantastic. This helps with campaign optimisation and to really focus on ROI. Great support available too. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing. Would recommend. Just be sure to read the documentation and use their Support team for integrations. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Ability to see a 100% view for every call from every source means budget can be shifted in the right areas, for overall ROI improvement. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

NM

Natalie M.

Mid-Market (51-1000 emp.)

3/7/2023

"Easy and efficient service"

4.5/5

What do you like best about Infinity Call Tracking?

What I love the best about it is that it's easy to use, mainly if you have not used it before. You can view the data you need in one place, and it allows you to compare different periods, which is a valuable tool. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

There isn't anything I'd change as it's very efficient. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

A better understanding of our customers' journey post-engagement. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

##### Categories on G2

[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Inbound Call Tracking](https://www.g2.com/categories/inbound-call-tracking)

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