--- title: Infinity Call Tracking Reviews meta\_title: 'Infinity Call Tracking Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 165 reviews by the users' company size, role or industry to find out how Infinity Call Tracking works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 165 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Infinity Call Tracking Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning. [(20 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348469&qs=pros-and-cons#reviews) Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency. [(17 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348559&qs=pros-and-cons#reviews) Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately. [(15 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348779&qs=pros-and-cons#reviews) Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively. [(14 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1974429&qs=pros-and-cons#reviews) Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance. [(12 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348167&qs=pros-and-cons#reviews) Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value. [(5 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094946&qs=pros-and-cons#reviews) Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation. [(4 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094937&qs=pros-and-cons#reviews) Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation. [(4 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2095090&qs=pros-and-cons#reviews) Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking. [(3 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2067548&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with some features and report locations causing confusion and frustration. [(3 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348146&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Infinity Call Tracking ##### 1. Customer Support Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning. [ See 20 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348469&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great tool" What do you like about Infinity Call Tracking? Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim SL Sarah L. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Client Service and Seamless Data Integration" What do you like about Infinity Call Tracking? Client Servicing is brilliant, and data integration with CRM and other tracking platforms is better than other providers I've come across. There is a ##### 2. Call Tracking Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency. [ See 17 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348559&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Great Tool for optimising Digital activity" What do you like about Infinity Call Tracking? We use Infinity to track all bookings originating from our digital channels, giving us a clearer, more accurate view of our digital acquisition effort ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great tool" What do you like about Infinity Call Tracking? Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim ##### 3. Reporting Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately. [ See 15 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348779&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great tool" What do you like about Infinity Call Tracking? Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Been a backbone of our marketing analytics for many years" What do you like about Infinity Call Tracking? Useful information for attribution and general marketing analytics and a good interface with call recordings all in one place. Especially handy for PP ##### 4. Helpful Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively. [ See 14 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1974429&qs=pros-and-cons#reviews) See Related User Reviews DF Demi F. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Insights and Outstanding Support" What do you like about Infinity Call Tracking? It's given us valuable insights into call data and helped improve overall tracking capabilities. The hub is also very easy to use and navigate around. ![Emily G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily G.") EG Emily G. Mid-Market (51-1000 emp.) 4.5/5 "Extremely Helpful!" What do you like about Infinity Call Tracking? Infinity is a great platform to monitor calls on especially with a mix of numbers across different marketing platforms. They are extremely responsive ##### 5. Easy Integrations Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance. [ See 12 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348167&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great tool" What do you like about Infinity Call Tracking? Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim SL Sarah L. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Client Service and Seamless Data Integration" What do you like about Infinity Call Tracking? Client Servicing is brilliant, and data integration with CRM and other tracking platforms is better than other providers I've come across. There is a ### 5 Cons or Disadvantages of Infinity Call Tracking ##### 1. Expensive Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value. [ See 5 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094946&qs=pros-and-cons#reviews) See Related User Reviews SL Stuart L. Mid-Market (51-1000 emp.) 5.0/5 "Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard" What do you dislike about Infinity Call Tracking? None in particular that I am aware of for the solution itself. Can be hard to work out pricing when the solution is being considered to tell you how ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 3.5/5 "Infinity has better tracking then Google" What do you dislike about Infinity Call Tracking? Pricing his high for marketers. There should also be entry level pricing for Boutique marketers ##### 2. Inaccurate Reporting Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation. [ See 4 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094937&qs=pros-and-cons#reviews) See Related User Reviews DF Demi F. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Insights and Outstanding Support" What do you dislike about Infinity Call Tracking? There's not much I dislike about the platform. Sometimes we find that it can be difficult pulling data into Looker Studio Reports and discrepancies in ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Been a backbone of our marketing analytics for many years" What do you dislike about Infinity Call Tracking? The setup is the key to providing accurate data, and if you change your website you have to start all over again. ##### 3. Inadequate Reporting Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation. [ See 4 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2095090&qs=pros-and-cons#reviews) See Related User Reviews DF Demi F. Small-Business (50 or fewer emp.) 5.0/5 "Valuable Insights and Outstanding Support" What do you dislike about Infinity Call Tracking? There's not much I dislike about the platform. Sometimes we find that it can be difficult pulling data into Looker Studio Reports and discrepancies in ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Good data but UI needs an overhaul" What do you dislike about Infinity Call Tracking? The interface looks like it was last updated 10 years ago. The help documentation is confusing and poor in parts, and the integrations with third-part ##### 4. Call Limitations Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking. [ See 3 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2067548&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "More self serve than I wanted" What do you dislike about Infinity Call Tracking? The tracking software was running for years, as it was taken over from ResponseTap. but we received no transition call or support introducing us to th ![Sean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean J.") SJ Sean J. Enterprise (\> 1000 emp.) 5.0/5 "Great team and platform. Infinity provide so much value to our business" What do you dislike about Infinity Call Tracking? We had a couple of issues with markets in Asia where local regulations blocked calls due to the target numbers. However, the infinity team have been o ##### 5. Learning Curve Users find the **learning curve steep** , with some features and report locations causing confusion and frustration. [ See 3 mentions ](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348146&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great tool" What do you dislike about Infinity Call Tracking? Some advanced features have a learning curve ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great" What do you dislike about Infinity Call Tracking? The reports are in settings and not the report tab. Can be confusing. ## Top-Rated Alternatives [ ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca") Invoca 4.5/5(967) ](https://www.g2.com/products/invoca/reviews) [ ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail") CallRail 4.5/5(1,835) ](https://www.g2.com/products/callrail/reviews) [ ![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM") CTM 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews) [ View All Alternatives ](https://www.g2.com/products/infinity-call-tracking/competitors/alternatives) TC Tom C. Enterprise (\> 1000 emp.) 2/28/2023 "The only way to understand your customers from start to finish" 5/5 What do you like best about Infinity Call Tracking? The product itself is brilliant, it is the only way we are able to put an ROI on marketing and commercial activity. The "Hub" has a great user experience so you are never wasting time making changes or finding data. Best of all though the team are always there to support when needed and bring new products to your attention so that you can continously improve. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? Across an entire commercial or marketing team the system does takes time to understand and set up so it up is able to support everyone but it is worth it in the end. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? We never had an accurate return on invesment measurement from marketing or commercial activity. Introducing Infinity Call Tracking and the multiple APIs it plugs into has allowed us to get to that number effectivly. We can now make more accurate buisness decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AN Annabelle N. Enterprise (\> 1000 emp.) 3/6/2023 "Infinity proactively support us with goals and needs for the future in data capture and tracking." 5/5 What do you like best about Infinity Call Tracking? Infinity call tracking helps us to report back to the business on the success of marketing campaigns, it provides intricate detail on each call and gives an overall view of important channels and business areas. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? It has become much more user-friendly so the downsides have significantly reduced. However, a downside is not all our data within infinity is accurate and therefore we have to be weary of results on fixed numbers if our data isn't in the right categories. But this is currently being sorted with the help of the team. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? It helps us narrow down what activity might be working and what might not be in terms of marketing. We are currently trying to be more efficient with the output of work so Infinity will help us add to this project. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EH Emile H. Enterprise (\> 1000 emp.) 3/6/2023 "A very professional and supportive vendor for a multinational" 5/5 What do you like best about Infinity Call Tracking? The richness of the data captured via the platform - allowing our company to effectively track new leads via telephone channels. The technical support and client management team (particularly Alex Gibbons and Jordan Ball) deserves a special mention - they are always on hand to support and have been a pleasure to work with. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? I have no negative comments to say about the platform. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? Tracking inbound calls globally across a number of markets and brands can be challenging for any business. The Infinity platform allows us to capture all relevant data on those inbound calls (including their channel, landing page. conversion page) and duration of call. They are a leader in this field, and the solution is very simple to implement, via Javascript. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EW Eloise W. Enterprise (\> 1000 emp.) 3/6/2023 "Excellent call tracking tool" 4.5/5 What do you like best about Infinity Call Tracking? The tool allows us to track calls by assigning a unique ID to every call made on the domain. Infinity also dynamically feeds this data which would otherwise be offline, making our campaigns much more successful. Generating a significant incremental revenue per month, the main advantage is on volume where calls still make up a large proportion of our B2B sales. We have an excellent account manager who has been on hand to help with any renewals, integrations and additional features we want to explore. The company was particularly helpful with the migration we went through and their technical teams seamlessly adapting the tasks needed to be done to our business needs. It was greatly appreciated. I'm particilalry impressed with the conversation analytics tool, something we are currently exploring as a new feature for our marketing department. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? It's quite an expensive tool, however, I'd say you definitely get what you pay for. It is a tool we consider business critical and wouldn't be without it now. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? The tool allows us to track calls by assigning a unique ID to every call made on the domain. Infinity also dynamically feeds this data which would otherwise be offline. It saves time and granually helps us understand which campaigns are performing best. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris S.") CS Chris S. Head Of Digital Mid-Market (51-1000 emp.) 2/28/2023 "Don't know what we would do without this now!" 4.5/5 What do you like best about Infinity Call Tracking? It is easy to integrate and provides us with user date which we can't get anywhere else. The support and account management are second to none. We have been able to do so much more with their support. They are also always rolling out new products which compliment the service using AI to help cut down on the work that our team has to do manually. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? There were initial teething problems with the collection of the data but this was more due to our side but with the help and support of the team at infinity it was quickly resolved. I think that the interface could be slightly more user friendly but apart from that it is a great service. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? We were unable to understand properly the initiation of our client journeys and track these to a granualar source of business. This was solved and we are now able to optimise our marketing campaigns on and offline. We are also going to start using the information and other products to further enhance our MI capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Haylee P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haylee P.") HP Haylee P. Mid-Market (51-1000 emp.) 3/3/2023 "Finally getting real call centre insight and ROI" 4.5/5 What do you like best about Infinity Call Tracking? We are still understanidng the potential of this platform, but starting to get all the links with our data currently is where we will really start to see true insight. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? The migration wasn't straight forward, I wish we had tidied up our data we migrated across from Response Tap as its causing a mess now. But not really to do with the platform as such. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? Visibility of the performance of our marketing spend AND activities, not just online, but offline marketing as well. We could not match inbound calls to sales tickets and now we are in the process of doing this using the TRX. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PO Paul O. Mid-Market (51-1000 emp.) 3/8/2023 "Infinity has changed our way of working for the better" 5/5 What do you like best about Infinity Call Tracking? Infinity has been an excellent tool for streamlining our marketing tracking, giving us easy access to insights, and enabling data-driven decision-making. It has also helped us improve how we handle the calls from our website through the IVR Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? There isn't anything fundamental I dislike about Infinity, and the way we work the tool does what we require. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? It allows us to gauge the power of our marketing accurately. In addition, it gives us insights in to call patterns, facilitates getting calls to the right sales teams, thus reducing call loss and is an accessible resource for managing our marketing phone numbers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TL Tim L. Enterprise (\> 1000 emp.) 3/7/2023 "Brilliant call tracking tool that's significantly increased our call revenue" 4.5/5 What do you like best about Infinity Call Tracking? The ability to feed offline call data into our SA360 bid strategy, this have greatly improved our RoAS. Additionally the improved attribution and visibility of call performance is really useful data to have. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? The journey tracking is an amazing feature but you're not currently able to export in bulk from this, having the ability to analyse journeys from thousands of interactions would be really insightful to understand how our customers behave across different propositions and segments. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? Before Infinity we weren't able to input call data dynamically into our PPC bid strategy, this was a great detriment to the account as a significant proportion of conversions are calls. With infinity we can now add call data to our bid strategy and since doing so have seen a signifcant uplift in revenue, RoAS and the efficiency of our account. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic WW Wayne W. Mid-Market (51-1000 emp.) 3/7/2023 "Excellent tech solution which has helped to prove the value of paid search" 4.5/5 What do you like best about Infinity Call Tracking? Infinity call tracking has helped to attribute offline conversions to paid search channels, which in turn has led better efficiencies in performance. Infinity is easy to use and the reports are comprehensive provide a wealth of insight. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? Infinity tracking is still limited to attributiong offline conversions on a last click basis, and as such, somewhat limited compared to more sophisticated attribution models like DDA. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? Infinity is helping to attribute conversions generated from the call centre to paid channels and in turn boosting performance. With the implementation of Infinity ROIs have improve above target, which unlocks further investment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/11/2020 "Excellent Platform and Support" 5/5 What do you like best about Infinity Call Tracking? The platform provides clear data and analytics to help shape our marketing initiatives. It also helps resource management and enhances training and development opportunities. Opportunities to develop how we use the platform and what it can provide are always clearly explained, so we know our options. Customer service and account management are excellent. Near enough instant reply via email and calls answered immediately. Friendly and helpful and always resolve the issue. Offer recommendations on problems faced and how to implement these. Review collected by and hosted on G2.com. What do you dislike about Infinity Call Tracking? Nothing comes to mind that I dislike about the product. Review collected by and hosted on G2.com. What problems is Infinity Call Tracking solving and how is that benefiting you? The source of calls has been hugely important for us to be able to look at ROI on our marketing activity. Moving budget into areas that are performing well and showing returns and conversions. Being able to monitor offline and online activity has been very important. Review collected by and hosted on G2.com. Show More Response from Paula Morales of Infinity Call Tracking [Editedit](https://www.g2.com/survey_responses/infinity-call-tracking-review-4338259/official_response/edit) Great to hear you had such good customer service, and thanks for the review, we'll pass your praise along to Connor! 2/24/2023 Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Inbound Call Tracking](https://www.g2.com/categories/inbound-call-tracking) ##### Explore More [Which equity management software offers real-time investor reporting and shareholder access while meeting compliance requirements?](https://www.g2.com/discussions/which-equity-management-software-offers-real-time-investor-reporting-and-shareholder-access-while-meeting-compliance-requirements)[Service desk software reviews](https://www.g2.com/discussions/reading-through-service-desk-software-reviews)[What is the best co-browsing software for ecommerce teams that want to reduce cart abandonment by helping customers complete purchase flows in real time?](https://www.g2.com/discussions/what-is-the-best-co-browsing-software-for-ecommerce-teams-that-want-to-reduce-cart-abandonment-by-helping-customers-complete-purchase-flows-in-real-time) [Which vendor offers the fastest location data updates?](https://www.g2.com/discussions/which-vendor-offers-the-fastest-location-data-updates)[What are the highest rated cloud kitchen management platforms for independent restaurant brands wanting to launch ghost kitchen operations within 30 days?](https://www.g2.com/discussions/what-are-the-highest-rated-cloud-kitchen-management-platforms-for-independent-restaurant-brands-wanting-to-launch-ghost-kitchen-operations-within-30-days)[Pros and Cons Details](https://www.g2.com/products/infinity-call-tracking/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)