--- title: Infinity Call Tracking Reviews meta\_title: 'Infinity Call Tracking Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 166 reviews by the users' company size, role or industry to find out how Infinity Call Tracking works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 166 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Infinity Call Tracking Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning. [(20 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348469&qs=pros-and-cons#reviews)

Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency. [(17 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348559&qs=pros-and-cons#reviews)

Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately. [(15 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348779&qs=pros-and-cons#reviews)

Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively. [(14 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1974429&qs=pros-and-cons#reviews)

Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance. [(12 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348167&qs=pros-and-cons#reviews)

Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value. [(5 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094946&qs=pros-and-cons#reviews)

Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation. [(4 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094937&qs=pros-and-cons#reviews)

Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation. [(4 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2095090&qs=pros-and-cons#reviews)

Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking. [(3 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2067548&qs=pros-and-cons#reviews)

Users find the **learning curve steep** , with some features and report locations causing confusion and frustration. [(3 mentions)](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348146&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Infinity Call Tracking

##### 1. Customer Support

Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning.
[
See 20 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348469&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

SL

Sarah L.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Client Service and Seamless Data Integration"

What do you like about Infinity Call Tracking?

Client Servicing is brilliant, and data integration with CRM and other tracking platforms is better than other providers I've come across. There is a

##### 2. Call Tracking

Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency.
[
See 17 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348559&qs=pros-and-cons#reviews)

See Related User Reviews

BW

Ben W.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for optimising Digital activity"

What do you like about Infinity Call Tracking?

We use Infinity to track all bookings originating from our digital channels, giving us a clearer, more accurate view of our digital acquisition effort

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

##### 3. Reporting

Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately.
[
See 15 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348779&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Been a backbone of our marketing analytics for many years"

What do you like about Infinity Call Tracking?

Useful information for attribution and general marketing analytics and a good interface with call recordings all in one place. Especially handy for PP

##### 4. Helpful

Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively.
[
See 14 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1974429&qs=pros-and-cons#reviews)

See Related User Reviews

DF

Demi F.

Small-Business (50 or fewer emp.)

5.0/5

"Valuable Insights and Outstanding Support"

What do you like about Infinity Call Tracking?

It's given us valuable insights into call data and helped improve overall tracking capabilities. The hub is also very easy to use and navigate around.

 ![Emily G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily G.")
EG

Emily G.

Mid-Market (51-1000 emp.)

4.5/5

"Extremely Helpful!"

What do you like about Infinity Call Tracking?

Infinity is a great platform to monitor calls on especially with a mix of numbers across different marketing platforms. They are extremely responsive

##### 5. Easy Integrations

Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance.
[
See 12 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348167&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you like about Infinity Call Tracking?

Infinity Call Tracking provides accurate attribution for inbound calls, helping us understand which marketing channels drive conversions. The real-tim

SL

Sarah L.

Mid-Market (51-1000 emp.)

4.5/5

"Outstanding Client Service and Seamless Data Integration"

What do you like about Infinity Call Tracking?

Client Servicing is brilliant, and data integration with CRM and other tracking platforms is better than other providers I've come across. There is a

### 5 Cons or Disadvantages of Infinity Call Tracking

##### 1. Expensive

Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value.
[
See 5 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094946&qs=pros-and-cons#reviews)

See Related User Reviews

SL

Stuart L.

Mid-Market (51-1000 emp.)

5.0/5

"Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard"

What do you dislike about Infinity Call Tracking?

None in particular that I am aware of for the solution itself. Can be hard to work out pricing when the solution is being considered to tell you how

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
C

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Infinity has better tracking then Google"

What do you dislike about Infinity Call Tracking?

Pricing his high for marketers. There should also be entry level pricing for Boutique marketers

##### 2. Inaccurate Reporting

Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation.
[
See 4 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2094937&qs=pros-and-cons#reviews)

See Related User Reviews

DF

Demi F.

Small-Business (50 or fewer emp.)

5.0/5

"Valuable Insights and Outstanding Support"

What do you dislike about Infinity Call Tracking?

There's not much I dislike about the platform. Sometimes we find that it can be difficult pulling data into Looker Studio Reports and discrepancies in

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Been a backbone of our marketing analytics for many years"

What do you dislike about Infinity Call Tracking?

The setup is the key to providing accurate data, and if you change your website you have to start all over again.

##### 3. Inadequate Reporting

Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation.
[
See 4 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2095090&qs=pros-and-cons#reviews)

See Related User Reviews

DF

Demi F.

Small-Business (50 or fewer emp.)

5.0/5

"Valuable Insights and Outstanding Support"

What do you dislike about Infinity Call Tracking?

There's not much I dislike about the platform. Sometimes we find that it can be difficult pulling data into Looker Studio Reports and discrepancies in

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Good data but UI needs an overhaul"

What do you dislike about Infinity Call Tracking?

The interface looks like it was last updated 10 years ago. The help documentation is confusing and poor in parts, and the integrations with third-part

##### 4. Call Limitations

Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking.
[
See 3 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=2067548&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"More self serve than I wanted"

What do you dislike about Infinity Call Tracking?

The tracking software was running for years, as it was taken over from ResponseTap. but we received no transition call or support introducing us to th

 ![Sean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean J.")
SJ

Sean J.

Enterprise (\> 1000 emp.)

5.0/5

"Great team and platform. Infinity provide so much value to our business"

What do you dislike about Infinity Call Tracking?

We had a couple of issues with markets in Asia where local regulations blocked calls due to the target numbers. However, the infinity team have been o

##### 5. Learning Curve

Users find the **learning curve steep** , with some features and report locations causing confusion and frustration.
[
See 3 mentions
](https://www.g2.com/products/infinity-call-tracking/reviews?filters%5Bsentiment_snippet%5D=1348146&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool"

What do you dislike about Infinity Call Tracking?

Some advanced features have a learning curve

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great"

What do you dislike about Infinity Call Tracking?

The reports are in settings and not the report tab. Can be confusing.

## Top-Rated Alternatives

[

 ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca")

Invoca

4.5/5(967)

](https://www.g2.com/products/invoca/reviews)

[

 ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail")

CallRail

4.5/5(1,835)

](https://www.g2.com/products/callrail/reviews)

[

 ![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM")

CTM

4.5/5(761)

](https://www.g2.com/products/ctm-ctm/reviews)

[
View All Alternatives
](https://www.g2.com/products/infinity-call-tracking/competitors/alternatives)

 ![John P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John P.")
JP

John P.

Mid-Market (51-1000 emp.)

3/6/2023

"Infinity - great for understanding call tracking"

4/5

What do you like best about Infinity Call Tracking?

\* number management

\* dynamic numbers for website

\* call tracking

\* call recording Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

\* pop-ups when navigating the site

\* too many options

\* emailed reports not always working Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Unstanding call origins and conversions into leads. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Anna H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna H.")
AH

Anna H.

Enterprise (\> 1000 emp.)

3/3/2023

"An excellent solution to help businesses better understand the value of calls"

5/5

What do you like best about Infinity Call Tracking?

The insight the Infinity platform offers is invaluable. Lots of businesses currently don't track the value of calls and are therefore under-reporting on their marketing activity. Infinity helps to solve this, but offers above and beyond just call numbers, you can delve into conversion paths, length of calls and call value. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

I haven't coming across anything I dislike yet. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Understanding the number of calls and value it drives for businesses. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

JT

Jason T.

Mid-Market (51-1000 emp.)

3/7/2023

"If your business is looking for an intelligent call tracking tool, Infinity is a must."

5/5

What do you like best about Infinity Call Tracking?

The visitor trace feature to view the breadcrumbs of a customer Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

No bulk delete option when auditing tracking numbers Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

It has helped us to better understand the lead success of a campaign, as we are now able to track at a more granular level, which helps us with optimisations Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/4/2023

"Great analytical tool, providing clear insights to our business and inform commercial decisioning"

4.5/5

What do you like best about Infinity Call Tracking?

The clarity of channel effectiveness from inbound phone calls, as a result of marketing activity. As well as the selfservice reporting capabilities. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Can be difficult to integrate with business changes, but once issues raised solutions are proactively sought out by Infinity. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Channel atribution for marketing activity. Allowing for budgets to be accurately distributed for maximum ROMI. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

LH

Lee H.

Mid-Market (51-1000 emp.)

2/27/2023

"An invaluable tool for tracking telesales"

5/5

What do you like best about Infinity Call Tracking?

I love that it gives me visibility on offline leads and sales Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

tracking sales from outbound calls has been an issue in the past but even this is being addressed. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

giving me visibility on how my marketing spend is translating into sales calls and transactions Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

JD

John D.

Mid-Market (51-1000 emp.)

3/6/2023

"Helps generate leads"

5/5

What do you like best about Infinity Call Tracking?

We use call tracking as a new form of lead gen which is making a real positive impact for clients Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Nothing, the online platform is really easy to navigate Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

Helps generate leads Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Al M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Al M.")
AM

Al M.

Founder / Shareholder

Small-Business (50 or fewer emp.)

11/7/2022

"Poor customer experience; will not use again"

1/5

What do you like best about Infinity Call Tracking?

Initially Infinity looked and felt like a more user-friendly call tracking platform Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

The level of support is terrible. Their Google Data Studio connector stopped working two months ago; we had to flag this to them. We were promised a resolution on the 16th of September, and we've chased them three times for a response but have had no comms back. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

To be frank their product is not fit for purpose. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Gagan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gagan S.")
GS

Gagan S.

Digital E-Commerce Manager / Product Owner

Enterprise (\> 1000 emp.)

11/11/2021

"Best all around solution for call tracking your"

4.5/5

What do you like best about Infinity Call Tracking?

Easy implementation and very user friendly dashboard which support most of the marketing channels integration. Plus, brilliant account management from Infinity side. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Number management can become headache especially when have to search for static numbers. Also, we should be able to create our own reports and select required metrics. Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

It's a great tool for understanding inbound call analytics especially if you're using digital channels to drive these calls. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We are able to track our calls and channels generating these calls. Also, we are now using conversation analytics by which we can track calls sales. This is helping us in creating ROi model for our acquisition channels. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

GB

Giovanni B.

Marketing Executive

Mid-Market (51-1000 emp.)

5/25/2021

"A great product and an even greater team"

5/5

What do you like best about Infinity Call Tracking?

Infinity team is very attentive and always prompt to help, no matter what the request is. Their extensive knowledge is always in hand to advise on the best options, ensuring that our business interests are always met. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

What I feel is a bit of a letdown on their platform is the fact that there are no dynamic reports, like I've seen in some other platforms. This would be very beneficial to their clients. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

We use Infinity Call Tracking to divert calls based on the IVR option selected. From there, we track how many calls are missed on each store, how long it rings on average before the call is answered, the source of the calls, aka online ad, website, offline ad.

Infinity Call Tracking gave us great visibility on what works in terms of marketing campaigns. We established, for example, that the cost of having a sign on the building with a telephone number is not justifiable based on the volume of calls received, as most people go online now to call the stores. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Raul P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul P.")
RP

Raul P.

Conversion & Communications Manager

Enterprise (\> 1000 emp.)

5/11/2021

"Infinity: Providing the insight we could only dream of"

5/5

What do you like best about Infinity Call Tracking?

From my perspective, some of the most valuable features and functions of Infinity are:

- The top one would be Conversational Analytics, allowing us to dig into the conversations that consumers and clients are having with our business. Instrumental is the ability to add in any keywords we want to track and focus solely on those calls to drive our marketing efforts, identify training requirements, etc.

- We can manage available extra features without any support from Infinity, for example, Missed Call Email Alerts, Post Call Rating, Call Announcements, and the creation of Fixed Numbers.

- Ease of use across several different functions of our business. Whether you're just someone with access to do a bit of call listening or if you're managing the full utilisation, Infinity has made everything user friendly and intuitive.

- Finally, I would also say that the team from Infinity are fantastic to work with. Whether you require something from the support team or if you want to run an idea past the client success team, they're always there, ready to help in any way they can, swiftly. Review collected by and hosted on G2.com.

What do you dislike about Infinity Call Tracking?

Off the top of my head, I can't think of anything that is a downside per se. We'd love to have specific functionality, but thankfully their product team is highly receptive to client feedback.

One thing that would help, primarily due to the way we operate as a business, would be to allow for more conditional filtering rules, e.g., using AND & OR to build complex filters and save them within the Infinity Hub itself. Review collected by and hosted on G2.com.

Recommendations to others considering Infinity Call Tracking:

As my review shows, I can't recommend Infinity enough. But if you're on the fence, all I can say is test it out to see how would work for you. Testing is very straightforward with the team from Infinity. Review collected by and hosted on G2.com.

What problems is Infinity Call Tracking solving and how is that benefiting you?

- The nature of our marketing-generated calls (are they new business opportunities or ongoing business calls).

- A more accurate view of ROAS.

- Insight into the heart of conversations that can help drive our advertising activity, product development, etc.

- Complete visibility of calls and how they're handled by our staff, which easily allows for more targeted training. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

##### Categories on G2

[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Inbound Call Tracking](https://www.g2.com/categories/inbound-call-tracking)

##### Explore More

[Everlaw vs Relativity: which is better for bulk FOIA request processing and batch redaction?](https://www.g2.com/discussions/everlaw-vs-relativity-which-is-better-for-bulk-foia-request-processing-and-batch-redaction)[Which salary benchmarking tools give the most accurate market data for remote software engineers when you need to compete with companies paying Silicon Valley rates from anywhere?](https://www.g2.com/discussions/which-salary-benchmarking-tools-give-the-most-accurate-market-data-for-remote-software-engineers-when-you-need-to-compete-with-companies-paying-silicon-valley-rates-from-anywhere)[What are the most trusted mobility consulting firms by enterprise directors based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-mobility-consulting-firms-by-enterprise-directors-based-on-user-reviews)

[Which audio engine solutions offer flexible licensing models that scale appropriately with team growth?](https://www.g2.com/discussions/which-audio-engine-solutions-offer-flexible-licensing-models-that-scale-appropriately-with-team-growth)[Best employee leave management system for HR departments](https://www.g2.com/discussions/best-employee-leave-management-system-for-hr-departments)[Pros and Cons Details](https://www.g2.com/products/infinity-call-tracking/reviews?qs=pros-and-cons)

[Show MoreShow Less](javascript:void(0);)