There's a ton of resources, but this time I needed Morgan's help figuring out why a StarScape query wasn't loading and she took the time to go through options making it super easy for me to duplicate on my end finding a solution to my query trouble. She did all of this without making me feel like an inconvenience or bad for not understanding which is SO appreciated! Review collected by and hosted on G2.com.

The new StarScape feature is a little clunky and can be difficult to navigate, but there are a lot of resources to help through it. Review collected by and hosted on G2.com.

It is user-friendly and has many capabilities. It is easy to set up projects and queries and to make changes to them. The platform loads very fast. What I liked the most was that you do not need to connect FB,IG, Tiktok, Tw (X) accounts to get conversation from those social media networks and it brings data from those sites which is really useful when you need data from those social media networks. It has the discovery of influencers and demographic data that is helpful. The onboarding team and support are very efficient and helpful as well. We love Shawna, our CSM, she is so fast, thoughtful, and supportive! Review collected by and hosted on G2.com.

There are some missing widgets that we would need to have in the dashboards in Atlas to have better visualizations of data, but we talked to them and they will develop it. Sometimes there are some glitches when making changes to the subqueries. Review collected by and hosted on G2.com.

It's so helpful to understand the sentiment of a product or topic and udnerstand the ins and outs of how it's viewed by real people in real time. It's easy to use, our rep Morgan is immensely helpful in tailoring our searches and ensuring we're not leaving any stone unturned! Review collected by and hosted on G2.com.

I'd love to be able to do a quicker grab of sentiment, the word cloud is helpful but just a bit small to add quickly into a social listening slide and clients often remark how difficult it is to read. Review collected by and hosted on G2.com.

The customizable dashboards are user-friendly and allow for a high degree of personalization, ensuring that users can tailor the insights to meet their specific needs. Additionally, the platform's ability to handle large volumes of data and generate detailed, actionable reports is invaluable for making decisions. The support and suggestions from Infegy representatives, such as optimizing Boolean queries and improving workspace setups, demonstrate their commitment to helping clients maximize the platform's potential. Review collected by and hosted on G2.com.

The initial setup and learning curve can be steep, particularly for users who are not already familiar with social media analytics tools. While the platform offers extensive customization options, this can sometimes lead to a complex user experience that may be overwhelming for new users. Review collected by and hosted on G2.com.

It's increadbily user friendly. Easy to use, excellent simple readble results. Best social platform by far for user experience. Review collected by and hosted on G2.com.

There is a learning curve. Learning how to write queries can be difficult at first, but gets better as you take the time to learn the platform. Review collected by and hosted on G2.com.

The Infegy platform is highly intuitive, and the training modules are very specific, succinct and actionable. We partnered with Infegy to introduce our market research students to the powers of social listening. Morgan and Henry provided excellent support and guidance that inspired our students toward some impressive work. Students were able to go from zero knowledge to a strong level of proficiency in just a few hours. The full range of sources provide meaningful insights into consumer conversations and views. Review collected by and hosted on G2.com.

No issues or concerns, the platform has a high level of flexibiliy for users of various proficiency. Review collected by and hosted on G2.com.

It has a great visualization of the output of information Review collected by and hosted on G2.com.

You have to be versed in creating the boolean to get quality search results Review collected by and hosted on G2.com.

We implemented Infegy for social listening. We've found it to be tremendously helpful in surfacing brand mentions, competitor insights, and conversations around topics. Once we learned how to use the filters and searches, Infegy has empowered us to improve our social insights. We now use the tool weekly. It's an essential part of our social offering. Review collected by and hosted on G2.com.

Infegy does have limitations. It has difficulty crawling Facebook. While it can crawl LinkedIn for brand/page mentions, it's not intuitive.

Also, some of the metrics (e.g., Reach) are not useful. Review collected by and hosted on G2.com.

I really like how easy it is to navigate the tool. I also love that if I have questions I can easily chat with the team and get great customer service. Review collected by and hosted on G2.com.

I would love to see the information presented in many different ways beyond just the word cloud. Review collected by and hosted on G2.com.

The wealth of information that you can gather from the platform and the tool's ease of use. It's very easy to navigate once you have completed the training, and their support team is beyond helpful if you need some additional brain power on how to use to the platform. Review collected by and hosted on G2.com.

The sentiment analysis can sometimes be off but it's easy to manually adjust the sentiment in the backend. Review collected by and hosted on G2.com.