Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Enterprise (> 1000 emp.)
"Infegy was used for social SOV."
3.5/5
What do you like best about Infegy Starscape?

A variety of visualizing the data, limited to only 6-7 tabs per dashboard Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

Unable to compare competitors at the same time for things like SOV (pie chart) etc. Review collected by and hosted on G2.com.

Response from Aaron McKee of Infegy Starscape
Edit edit

Thanks for the review and the feedback! Our dev team is always taking feedback on new views to make available inside the platform, and a view like this may be something we can support soon. In the meantime, you could use the API to export the data into a custom view that may suit your needs. As always, our support team is here to help if you'd like to see if a similar view is currently available or if you'd like to explore building a custom view. Thank you again! Aaron

LC
Liana C.
Earned Media Supervisor
Small-Business (50 or fewer emp.)
"Great product, amazing support team"
5/5
What do you like best about Infegy Starscape?

The depth of data this tool provides is unmatched, and the support the team provides as you become familiar with the features is incredible. We have been using Infegy Atlas for three months now, and continue to discover new consumer insights and ways to marketing this data to our clients as we learn. The team has not only helped us get started with our searches but continues to check in, provide best practices and optimizations and educate us along the way. Our clients have been thrilled with the learnings we've been able to provide thus far and our learnings have afforded us the opportunity to strengthen our internal strategic planning process as well. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

I can honestly say I have no complaints! Review collected by and hosted on G2.com.

RB
Richard B.
Lead Data Strategist
Mid-Market (51-1000 emp.)
"Exceptional Product. Exceptional Service."
5/5
What do you like best about Infegy Starscape?

Atlas offers the chance to be both very rigorous and creative when exploring social data and, if you do get stuck, the client success team are fantastic at getting your project moving. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

I would like some of the export options to be png transparent, and when you assemble multiple queries, I would like them to be exportable in a single excel. Apart from that, can't fault a thing. Review collected by and hosted on G2.com.

Verified User in Market Research
IM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"customizable, approachable, insightful"
5/5
What do you like best about Infegy Starscape?

helpful/approachable staff, sub-queries, category comparisons, gender insights, dictionary builder Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

would like more source options (ie podcasts) Review collected by and hosted on G2.com.

Verified User in Accounting
IA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Easy-to-learn social listening platform"
4.5/5
What do you like best about Infegy Starscape?

I love how user friendly the platform is. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

I do wish we could create our own custom audiences. Feel bad having to ask for custom audiences. Review collected by and hosted on G2.com.

Response from Aaron McKee of Infegy Starscape
Edit edit

Thank you for such a positive review of our platform and for mentioning how easy it is to use! Your feedback on creating custom audiences yourself is noted and already registered with the Product team for consideration. In the meantime, please do NOT hesitate to ask for those to be created as that is one of the many reasons that your support team is here for you. Thank you again! Aaron

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"A great quick social listening tool"
4/5
What do you like best about Infegy Starscape?

It's simple to use and it allows any user to dig into areas of interest quickly. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

It doesn't capture emotions correctly and makes it difficult to take things at face value without digging further. Review collected by and hosted on G2.com.

MM
Madison M.
Enterprise (> 1000 emp.)
"Great product for social listening"
5/5
What do you like best about Infegy Starscape?

Super helpful for social listening and finding UGC for our brand. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

I wish that you could send regular email alerts for mentions. Or just regular reports that we could get in our inbox. Review collected by and hosted on G2.com.

Response from Aaron McKee of Infegy Starscape
Edit edit

Madison, we are glad you are enjoying the platform and find it useful for your social listening needs related to your brand. Make sure to use it to research your competitors too as there is always something to learn there! Please reach out to your CSL and ask them about our alert functionality. There might be some options that give you what you need. Aaron

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Infegy is a great platform to help us quickly understand online conversations"
5/5
What do you like best about Infegy Starscape?

Compared to all of the other platforms we've used, Infegy is one of the most seamless. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

There's not much we would change. We are fans of the product and it does what it promises. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great tool for delivering insights clients will love"
4.5/5
What do you like best about Infegy Starscape?

The amount of filters and approaches to look at and analyze data are incredibly helpful, as are the data sources. A lot of tools we looked at didn't offer TikTok in their data sources, but Infegy did. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

It takes some finesses to appropriately set up your queries - this is less of a dislike than a watch out. Spend time learning how to build queries appropriately. Review collected by and hosted on G2.com.

Response from Aaron McKee of Infegy Starscape
Edit edit

We're delighted to hear that you're finding our platform to be so helpful to your business and clients. Thank you for taking the time to leave us such a positive review! We are here to help so please do not hesitate to reach out whenever needed on the query-building front or otherwise...your CSL is here to help you get the most out of the platform possible. Be well! Aaron

Verified User in Market Research
UM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"Great learning platform"
5/5
What do you like best about Infegy Starscape?

Different queries! I felt I can really pinpoint exactly what data I was looking for. Review collected by and hosted on G2.com.

What do you dislike about Infegy Starscape?

Took awhile to learn.I felt sometimes overwhemed by the platform. Review collected by and hosted on G2.com.

Response from Aaron McKee of Infegy Starscape
Edit edit

We are so glad you are finding what you need with our platform! We do understand that sometimes learning the platform can be overwhelming. Look for a new UI soon that will make it super intuitive. In the meantime, please let us know how we can help you to get what you need. Your dedicated Client Success Lead team member is here for you! Thanks again!