--- title: Infegy Starscape Reviews meta_title: 'Infegy Starscape Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 214 reviews by the users' company size, role or industry to find out how Infegy Starscape works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 214 scale: '5' date_modified: '2026-07-25' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Infegy Starscape Reviews **Vendor:** Infegy **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 214 ## About Infegy Starscape Infegy Starscape is a cutting-edge social analytics platform that transforms how businesses understand their audiences through advanced social listening technology. Designed for marketers, researchers, and agencies who need rapid, data-driven consumer insights, Starscape delivers lightning-fast analysis of social media conversations across all major public platforms. Unparalleled Social Listening Capabilities At the heart of Starscape is sophisticated AI technology that goes far beyond basic social analytics. The platform leverages over a decade of natural language processing expertise to provide nuanced sentiment analysis that captures the true meaning behind consumer conversations. With advanced emotion detection, brands can identify feelings such as joy, love, and disgust, gaining deeper consumer insights into what truly drives their audience. Lightning-Fast Social Analytics Time is critical in today's fast-paced digital landscape. Infegy Starscape delivers instant access to social listening data—your most important searches are available on day one, with complex queries returning results in seconds rather than weeks. This speed advantage enables teams to respond quickly to emerging trends, competitive threats, and shifting consumer sentiment. Comprehensive Consumer Insights Starscape's social analytics engine provides extensive coverage with 17+ years of historical data, ensuring you never miss critical patterns in consumer behavior. The platform's entity recognition effortlessly tracks brands and individuals, while theme identification pinpoints purchase intent, churn risk, and other crucial conversational patterns. GDPR and HIPAA compliance ensure your social listening efforts meet regulatory requirements. Actionable Intelligence for Every Team Whether you're conducting market research, managing brand reputation, or analyzing competitive intelligence, Starscape's trustworthy generative AI delivers actionable summaries, audience personas, and reports you can confidently use for business decisions. Customizable dashboards, reusable templates, and white-label reporting options make it easy to share consumer insights across your organization or with clients. Transform your approach to social listening and unlock the consumer insights that drive growth. Infegy Starscape combines superior data quality, advanced social analytics, and AI-powered intelligence to help you make faster, smarter decisions based on a real-time understanding of your audience. ## Infegy Starscape Pros & Cons **What users like:** - Users value the **ease of use** of Infegy Starscape, finding it efficient for quick access to essential information. (9 reviews) - Users commend the **responsive customer support** from Infegy Starscape, ensuring quick assistance and optimal results. (5 reviews) - Users find Infegy Starscape a **super helpful and powerful tool** , enhancing client deliverables with insightful audience data. (5 reviews) - Users value the **AI summaries and query writing tool** in Infegy Starscape for saving time and enhancing insights. (4 reviews) - Users appreciate the **user-friendly interface** of Infegy Starscape, which simplifies navigation and enhances their data experience. (4 reviews) - Users love the **AI integration** in Infegy Starscape, making data analysis quick, easy, and effective. (3 reviews) - Data Quality (3 reviews) - Data Visualization (3 reviews) - Users value the **easy integrations** in Infegy Starscape, streamlining their experience and improving efficiency remarkably. (3 reviews) - Users praise the **intuitive interface** of Infegy Starscape, facilitating quick learning and user-friendly insights into social listening. (3 reviews) **What users dislike:** - Users note a **steep learning curve** with Infegy Starscape, requiring time and effort to master its features. (5 reviews) - Users experience **dashboard issues** with missing widgets and glitches, complicating the overall data visualization process. (2 reviews) - Users find that the **dashboard limitations** hinder usability, with missing widgets and a complex setup process. (2 reviews) - Users find **limited social listening** capabilities hinder the extraction of meaningful insights from overwhelming, irrelevant content. (2 reviews) - Users express concern over **missing features** like the dictionary and specific widgets, affecting data visualization and sentiment analysis. (2 reviews) - Users find the platform's **steep learning curve** challenging, particularly for those unfamiliar with social listening tools. (2 reviews) - Users find the platform **complex to learn** , requiring time and effort to utilize all of Starscape's features effectively. (1 reviews) - Difficult Reporting (1 reviews) - Download Limitations (1 reviews) - Email Issues (1 reviews) ## Infegy Starscape Reviews ### 1. Fast and easy insights, GREAT visualizations! **Rating:** 4.5/5.0 stars **Reviewed by:** Pete H. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Infegy Starscape?** Infegy Atlas provides almost immediate data with a long historical lookback across multiple channels (even newer ones). The visualizations are amazing also. **What do you dislike about Infegy Starscape?** I'd like to see an easier way to categorize previous searches in order to revisit for ongoing monitoring/reporting. It's easy enough though. **Recommendations to others considering Infegy Starscape:** Be sure to do any trainings. There are a LOT of capabilities the Infegy team is knowledgeable on. **What problems is Infegy Starscape solving and how is that benefiting you?** Quick turn monitoring projects, text analytics from proprietary sources, comparative analysis. ### 2. Social Listening -Mintel **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian K. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Infegy Starscape?** I enjoy the subqueries tool. I've been using it a lot more. I also really like the linguistics tab where I can temporarily remove words from the bubble. **What do you dislike about Infegy Starscape?** I dislike how when I click on the posts tab, they will often show me posts that don't exist or come from a suspended account. **Recommendations to others considering Infegy Starscape:** N/A **What problems is Infegy Starscape solving and how is that benefiting you?** I am helping out my clients unearth key consumer insights about various trends and how consumers are reacting in online spaces. ### 3. Best Social Listening Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Infegy Starscape?** Infegy has access to Instagram and TikTok data! Otherwise, the filters save me so much time, particularly the Themes (Promotion). Not having to wait for results to generate is a huge plus (vs Netbase). Also love the updated universe count default. **What do you dislike about Infegy Starscape?** I wish there were top posts by overall engagements rather than likes, comments, etc. I do also wish usernames from Instagram posts were included. The only way for me to tell when a single Instagram account's posts are all of the top posts is via the follower count shown. I also dislike that we cannot access Reddit comments (even via the subscription upgrade), but we've heard that is in the works. I wish there was a better way to update sentiment analysis, as I usually need to grab the numbers in a pinch. Most negative comments aren't actually negative, but have ironic emoji usage. **Recommendations to others considering Infegy Starscape:** Infegy Atlas has a super responsive (and friendly) team, as well as easily accessible documentation. It has saved me a bunch of time in social listening across many brands and projects. **What problems is Infegy Starscape solving and how is that benefiting you?** We've been able to uncover very rich sentiment analysis across our clients' needs. This has come in handy, particularly for partnership research. We have uncovered not only how individuals feel about certain entities but also how these entities engage online. ### 4. From Class to Real World Marketing Research Applications **Rating:** 5.0/5.0 stars **Reviewed by:** Claire T. | Business Engagement Lead | Ford Marketing Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Infegy Starscape?** I am currently in the Master of Marketing Research Program at Michigan State University. One of the first assignments I had was to understand the effect an advertising campaign had on the consumer sentiment about a brand. Through the social listening tool Infegy Atlas, it was easy to understand the positive/negative consumer sentiment about the advertisement. The drop in consumer sentiment after the ad aired was correlated with a drop in sales, proving that social listening is a critical part of any Market Research project. **What do you dislike about Infegy Starscape?** As with any new software, it can be a little confusing at first. It might be helpful to have a few more tutorial videos to use when you are just starting to learn the software. **What problems is Infegy Starscape solving and how is that benefiting you?** I want to use Infegy Atlas for my capstone project to understand the broad perception of recent battery electric vehicle launches. I will use this information to develop psychographic, demographic, and segmentation variables of individuals interested in purchasing battery electric vehicles. ### 5. amazing tool to work with and Zoe support makes it that much easier to use and understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Infegy Starscape?** Social listening is amazing and very much needed, infegy makes this process easier to tap into demographics **What do you dislike about Infegy Starscape?** Some categories are not the easiest to find and without support from zoe it would be much harder such as look for specific category such as streaming platforms **What problems is Infegy Starscape solving and how is that benefiting you?** It is helping us solve how the target market feels about a brand or product through social media ### 6. Great tool and team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Infegy Starscape?** Fantastic customer service, always very responsive and happy to assist if we have any questions or workshop a project together. The Infegy team feel like an extension of our own team. It has been a much more positive experience than working with some other vendors. Easy to use platform/tool with a range of different useful metrics for analyzing online conversation data. The platform has also been great for analyzing survey verbatims and other text. The Canvas tool is also brilliant, again easy to use for creating branded dashboards and helps save time in the future for tracking queries. They also send regular emails with reports/insights and share updates about the tool. **What do you dislike about Infegy Starscape?** Occasionally difficult to know exactly what you are looking at/what the data is showing, but there are support documents and the team available to help. It's an industry-wide limitation so not sure it's worth stating, but of course it would be great if there were more posts outside of Twitter from the other platforms. It's also applicable to all social listening platforms that analyzing sentiment can be a challenge and sometimes the location of users isn't accurate if town name exists in multiple countries. The Canvas dashboard could have more of the Atlas outputs available. The platform is easy to use, but it can still be very time consuming to find insights (I should note we are not a really experienced team in SL so that might be part of it), but the Infegy team are continually working on ways to make it easier/better and offer great tips. **What problems is Infegy Starscape solving and how is that benefiting you?** Audience/category insights for informing campaigns/strategy. Understanding the impact of campaigns. ### 7. Infegy a partner in our success **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick L. | Senior Director Research and Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Infegy Starscape?** Infegy has been, and continues to be, an excellent partner to Interbrand. Their proactive, value-add service has benefitted us extensively. **What do you dislike about Infegy Starscape?** Nothing. Infegy and our dedicated team have been great. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy gives us a powerful and reliable data source that we apply across many different internal and external initiatives. ### 8. Powerful tool with great support, but a steep learning curve and some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Peter F. | Senior Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Infegy Starscape?** -The data itself is excellent & the tool is relatively intuitive, letting you dig in and find out more. -Multiple ways to cut up the information & apply filters or segments. -Some data I've not seen other tools able to replicate, for example interest distribution amongst your audience beyond just what they've expressed in the posts themselves. -The team at Infegy are very responsive and willing to help, working to help with any specific segments or datasets you want to build, or to bridge any gaps in your knowledge. **What do you dislike about Infegy Starscape?** -Training can only take you so far, there's a need to dedicate some time to using the tool. Getting hands on and figuring it out is definitely required. -While the technical reasons are understandable, the fact you can't scrape LinkedIn with this tool is a consideration if you're looking at B2B audiences. **What problems is Infegy Starscape solving and how is that benefiting you?** -The tool allows us to see wider social data, beyond first party data available in platform - so for clients who want to know who the important influencers are for them (both currently and in terms of assessing opportunities) -It's useful for assessing the landscape around our own services, in terms of where peaks of interest are and who the big influencers/publications are in those spaces -Helps to plug the gap in user data for UX or persona projects where we aren't able to speak directly to uses (e.g. identifying pain points around a product) ### 9. Infegy Atlas is the best tool when it comes to segmenting social data! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Infegy Starscape?** I love the granularity Infegy provides in terms of segmenting data- the tool makes it very easy to discover insights of a particular age group, geographic location, etc. Infegy representatives are also extremely helpful in answering any and all questions about the tool and are more than willing to create unique audience lists for your specific use case. **What do you dislike about Infegy Starscape?** While Infegy is great for getting a holistic sense of how engaging a certain topic is and identifying conversation themes and key entities, deriving exact volume measurements can be difficult. The metrics returned are a bit more ambiguous than other tools which provide social mentions, impressions, etc. Since Infegy pulls from so many sources, it can be tough to make an apples-to-apples volume comparison when comparing Infegy queries to that of other social listening tools. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas has assisted in identifying key information about the demographics which are engaging with my brand on social. Additionally, Infegy's audience segmentation capabilities have been particularly helpful in identifying conversation themes among Gen-Z, a key demographic that my company is aiming to target in 2022. Because of Infegy's targeted insights, the brands I support can more efficiently tailor their 2022 marketing strategies to reach the ever-changing needs of the younger generation. ### 10. Infegy Gets it Done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Infegy Starscape?** The platform itself is both intuitive and comprehensive. The customer service and trainings are extremely accessible and effective. The Infegy and staff are wonderful partners. **What do you dislike about Infegy Starscape?** I honestly don't think there is a single thing I would change. **What problems is Infegy Starscape solving and how is that benefiting you?** Social listening, competitive analysis, cultural insights and trends. Great as central support for a wide range of projects, like everyday research on a given brand, or a larger cultural trends thought-leadership piece. ### 11. Great, personal and personable staff who are very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Infegy Starscape?** It is user friendly and the people who work for the company are very helpful and available for any questions. **What do you dislike about Infegy Starscape?** It can be hard to filter through specific groups with the audience segments, there is a large margin of error with the audience segments. **Recommendations to others considering Infegy Starscape:** Utilize the team who are helpful and there to listen. **What problems is Infegy Starscape solving and how is that benefiting you?** Work-related research, I've realized the benefits of guided social listening rather than trying to do it myself. ### 12. An unassuming, but powerful social analytics tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Infegy Starscape?** The Infegy Atlas platform provides quantifiable, quality insights into key social trends with a click of a button. There is no need to train the platform, which is a huge plus. It provides current and historical data for any search terms you input, which allows my team to provide actionable insights to any existing or new client project easily and effectively. **What do you dislike about Infegy Starscape?** One major point of improvement for the Infegy platform is the user interface. I would say it overall leans a bit on the colorful, vibrant side, rather than the sleek modern side of where competitors sit. **What problems is Infegy Starscape solving and how is that benefiting you?** We've been able to identify new content opportunities for existing clients while also identifying territories to play in when it comes to new business pitches. ### 13. Very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Infegy Starscape?** Imbedded resources for help as you go, extremely fast reply time for help/hands on assistance Intuitive dashboard for results **What do you dislike about Infegy Starscape?** builder query dashboard for editing somewhat confusing **What problems is Infegy Starscape solving and how is that benefiting you?** Insights into consumers, stakeholders, and overall conversation to inform our own research and strategy ### 14. cool, intuitive platform with frequent product updates. don't love the methodology however. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Infegy Starscape?** Easy to use and covers breadth of platforms. **What do you dislike about Infegy Starscape?** Methodology & not pulling in all posts from all platforms. Sentiment also feels unreliable. **What problems is Infegy Starscape solving and how is that benefiting you?** Understanding the scale and trends around social conversations. ### 15. Customized and Insightful Help for Research Projects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Infegy Starscape?** It's easy to build and tweak detailed searches quickly and to get a general sense of results or dive into more granular findings. The customized and quick help from our rep has been invaluable for bouncing ideas or learning about new uses for the tool to address our research questions. **What do you dislike about Infegy Starscape?** There are a few downsides other than sometimes volume results have been glitchy for granular searches. The team is quick to validate and fix, though. **Recommendations to others considering Infegy Starscape:** The individual support our team has received from Infegy Atlas has been oustanding. **What problems is Infegy Starscape solving and how is that benefiting you?** Using it to understand what topics bubble up organically among a target audience; using it as a quick proxy for qualitative research to identify motivations/barriers for purchase intent; using it to understand how the language around a topic has changed over time to inform messaging, etc. **Official Response from Aaron McKee:** > Thank you for your positive review and feedback. Both of them matter to us and we pay attention! Let us know when you run into any trouble and we will make sure to figure it out for you. Thanks again, Aaron ### 16. Excellent Client Services & Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Infegy Starscape?** The client services is exceptional. Whether it's a QA request, general questions, or tech support, they're always friendly and accommodating. **What do you dislike about Infegy Starscape?** There's not much to dislike. The only issue is that when Atlas gets updates, sometimes the UX gets a little clunky. **What problems is Infegy Starscape solving and how is that benefiting you?** We primarily use Infegy Atlas for brand, product, and consumer insights to help guide our marketing strategy development. ### 17. Great Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Infegy Starscape?** Being able to utilize the audience segments, as well as the precise level of filtering allowable **What do you dislike about Infegy Starscape?** The audience segments create an amazing filter to really target your audience / customers. I wish there wasn't a limit on how many segments you can create, but that is minor due to their willingness to help you create one. **Recommendations to others considering Infegy Starscape:** Utilize the audience segments! **What problems is Infegy Starscape solving and how is that benefiting you?** I love being able to change the pos/neg sentiment when reviewing social media posts, as it helps their algorithm and also assists us in pinpointing what the real conversation is. ### 18. Infegy Social Listening **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Infegy Starscape?** The customer support availability is great **What do you dislike about Infegy Starscape?** The complexity of the graphs make it not so easy to download and feature right away. **What problems is Infegy Starscape solving and how is that benefiting you?** the dictionary some times will turn positive words into negative sentiment because of the brand name. ### 19. Good tool! Great for quick analysis and reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Infegy Starscape?** Good for reporting, and boolian queries work great! Canvas is super cool and really helpful for quick reporting. I also like the workspaces and workspace folders. **What do you dislike about Infegy Starscape?** Export data needs to be better. The data seems to be unstructured and needs more refining. Also, I'd love to have more information in the appendix and cover all the topics. **What problems is Infegy Starscape solving and how is that benefiting you?** Social media analysis on different platforms. ### 20. Uncovering Insights with Infegy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Infegy Starscape?** I love how many different ways we can slice and dice the data within Infegy. The team is continuously enhancing the platform to make uncovering rich insights easier. Compared to other social listening tools I've used, Infegy is by far the most superior platform. **What do you dislike about Infegy Starscape?** The only downside is the issue I've had with all social listening platforms - it can be challenging to appropriately identify sentiment. The English language is HARD! And while there are tools like dictionaries to help code sentiment, it can be quite time-consuming. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy has allowed us to dig deeper into consumer insights without having the lead time to run a survey or conduct primary qualitative research. We get insights quickly out of the tool and it often complements many different research methodologies we use. ### 21. brilliant and groundbreaking social insights tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Infegy Starscape?** I can analyze social conversation across many platforms like Instagram, Twitter, Facebook, TikTok, and pinterest, and the customer service is impeccable. **What do you dislike about Infegy Starscape?** The tool is harder to learn at first, but the Infegy team puts in the time and effort to make social listening productive, effortless, and worth the time. **What problems is Infegy Starscape solving and how is that benefiting you?** brand audits, competitive audits, product launch digital campaigns, campaign monitoring, community management, trending topics ### 22. Great information, if you can figure out how to get there. **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle T. | Head of Strategic Intelligence, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Infegy Starscape?** I like how easy it is to create queries and copy queries and to understand the data that is processed. I really appreciate the interface of the product - it makes it much easier to find and understand the insights . Additionally, I cannot say enough about the account team that supports us our team is so helpful in getting me answers to the issues and helping to proactively solve for various items that they have seen others experience. **What do you dislike about Infegy Starscape?** It's not intuitive to get to your prior queries and to figure out where you are and how to update/save some of the work you do. It take a bit of practice if if you're not in the tool all the time. What i think really drives me nuts is that I "lose" my query details depending on what screen I'm on or saving the queries or creating a new one - there are just some general user experience things that I feel can be improved by the development team to really make this a top notch system **Recommendations to others considering Infegy Starscape:** Highly recommend it for your social listening needs. Training is needed but the set up with your account team makes that very easy. **What problems is Infegy Starscape solving and how is that benefiting you?** We are able to track themes and topics more efficiently and effectively than before - its provides our organization a much broader use option and therefore we us it 2x as much as we did our previous solution. The interface is also such that we are able to leverage the information and see the insights much quicker - the UX experience is fantastic. I would also state in general that this solution has been far more cost effective for our use. We were able to get more information and the same price with more application so we're really pleased by that trade-off. ### 23. Infegy Atlas Social Listening **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Infegy Starscape?** Infegy Atlas' social listening interface was extremely user friendly, especially when it comes to its dashboards **What do you dislike about Infegy Starscape?** Infegy Atlas' frustration came from it being too easy to overwrite queries when not intending to do so. The whole query process can be simplified for improvement **Recommendations to others considering Infegy Starscape:** If you're looking for a simple to use social listening platform that has quick and actionable dashboard outputs then this is the platform of choice **What problems is Infegy Starscape solving and how is that benefiting you?** We try to solve Social listening problems by tapping into all of the social networks and seeing where the conversations are around our campaigns as well as our competitors ### 24. Data-Driven Insights, Simple UX **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Sr. Manager, Owned Content and Influencer Marketing , Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Infegy Starscape?** Infegy makes diving deep into social listening data simple. From easy-to-read charts to info callouts that help you determine what's driving volume increases, the tool is easy to use and understand. I love that you can look at the overview results and get a good idea of what the story is before even needing to dive into other tabs. If you don't like the results, you can tweak the searches directly without having to exit your workspace. Very simple! **What do you dislike about Infegy Starscape?** Reading through content at the post-level can be a weighty task, and does not always put things into context the way you'd like. It can be cumbersome flipping through one post at a time and I have found that a number of posts are only tangentially related to the original query. Some of this can be fixed through tweaks to the query, while others are rooted in the system itself. **What problems is Infegy Starscape solving and how is that benefiting you?** We're able to quickly look at the digital conversation landscape and provide current and potential clients with actionable, data-driven recommendations for what content to focus on and what conversations to join. ### 25. Less fluff, more insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Infegy Starscape?** The ability to create custom audiences to focus and filter searches and the boolean syntax is intuitive. **What do you dislike about Infegy Starscape?** It would be nice to see a preview of the search result (e.g., image of a tweet) instead of just the URL. **What problems is Infegy Starscape solving and how is that benefiting you?** Quickly find relevant conversations online that give us insights into the impact of our drug and our competitors on the marketplace. ### 26. User Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Infegy Starscape?** Infegy offers a customizable social listening platform with robust support from its tam. **What do you dislike about Infegy Starscape?** It can feel overwhelming to have so much data and to author your own queries. **What problems is Infegy Starscape solving and how is that benefiting you?** Social listening for our clients as well as our own agency. ### 27. Infegy is a great tool for social listening - the team we work with is amazing (shoutout to Ali) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Infegy Starscape?** The easy-to-use UI and great communication and support from client success team **What do you dislike about Infegy Starscape?** Sometimes there are data discrepancies in the topic % between "search within" vs. subqueries. **What problems is Infegy Starscape solving and how is that benefiting you?** Social listening, SOV, and sentiment ### 28. Excellent product! Gaining new insights weekly. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy V. | Lead QA Analyst - Speech Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Infegy Starscape?** Infegy Atlas is easy to start using and almost as easy to start gaining valuable insights. The sentiment indicators, emotion indicators, and trending topics have been invaluable in assessing current customer pain points and areas of concern. **What do you dislike about Infegy Starscape?** It would be nice if there were some sample searches to use out of the box while crafting customer searches. **What problems is Infegy Starscape solving and how is that benefiting you?** The customer service department is using Infegy Atlas to assess customers' (and non-customers') current state of mind regarding our business. We identifying customer pain points to address within customer service. We've been using the platform for a month and are hoping to start implementing some of the ideas we've gleaned over the next few months. ### 29. Great Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Infegy Starscape?** The program is easy to manage and very user-friendly. The service reps are quick to respond to any questions and very insightful. Love using this program for all our clients and it really provides in-depth reporting. **What do you dislike about Infegy Starscape?** Having to refresh to see changes to reports. **Recommendations to others considering Infegy Starscape:** It's a great website! **What problems is Infegy Starscape solving and how is that benefiting you?** Understanding our audiences, developing forecasting, and creating better campaigns based on target audience needs. ### 30. One of the best digital insights tools available **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | SVP, Head of Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Infegy Starscape?** Atlas offers a superior platform for understanding target audiences/stakeholders. Just about every other platform out there has always felt best for monitoring, as opposed to real, genuine insights, so Infegy is a badly needed and elegant solution. **What do you dislike about Infegy Starscape?** Everything I've experienced so far about the platform has been uniformly positive - great tech, customer service, etc. Highly recommended! **What problems is Infegy Starscape solving and how is that benefiting you?** Insights! My clients are continually on the hunt for a way to get reliable, strategic insights without heavy investments. This is a fantastic solution. ### 31. Infegy is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Matt H. | Engagement Strategist/Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Infegy Starscape?** The power of the software. It can dig through thousands of posts very quickly. **What do you dislike about Infegy Starscape?** Lack of Facebook posts in the database. Some of the operation is fairly complex. **Recommendations to others considering Infegy Starscape:** Take the plunge. You need to use it to understand what it can do. **What problems is Infegy Starscape solving and how is that benefiting you?** We are using Infegy to look at the history of a certain set of conversations in social media across time. ### 32. Great tool, but design could improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Infegy Starscape?** I love how customizable my searches can be and just how much data is given. The ability to save past search queries is very helpful overall. Infegy does not only give top line metrics but you are able to click into almost anything they provide to give further detail with live results. **What do you dislike about Infegy Starscape?** Sometimes you really have to dig for answers and know what you're looking for before you can find it. Also, sometimes their metrics don't have a title or an explanation of what exactly they are measuring. **Recommendations to others considering Infegy Starscape:** Set up a meeting with their reps to show you how to use the tool and always reach out to them if you have any questions! They are super helpful and kind. **What problems is Infegy Starscape solving and how is that benefiting you?** Audience segmentation, general sentiment on clients. Its great to see live results on our clients. ### 33. Easy to use, comprehensive results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Infegy Starscape?** I like once you run a query that there are easy to find (and more importantly use) sections with all the relevant and necessary data versus having to go to a million different places. **What do you dislike about Infegy Starscape?** The advanced boulyean is hard to use and i'm never quite sure i've done it right **What problems is Infegy Starscape solving and how is that benefiting you?** looking at what people are saying around products, brands, certain words, feelings during COVID-19, etc ### 34. Good platform coverage, easy to use audience analysis. Emotion analysis is a bonus **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie F. | Intelligente Data Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Infegy Starscape?** Queries are very easy to create Filters help on getting the analysis we need Interests tab is great for audience analysis **What do you dislike about Infegy Starscape?** Automatic classification of sentiment not trustable for Portuguese or Spanish **Recommendations to others considering Infegy Starscape:** The best platform of choice for listening analysis and audience understanding, specially for users in Latin America **What problems is Infegy Starscape solving and how is that benefiting you?** Competitive analysis Brand health analysis Influencer searches ### 35. Pleased with Infegy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Infegy Starscape?** Their account management is one of the best we’ve had. **What do you dislike about Infegy Starscape?** The canvas feature I find very complicated to use but it has potential to improve. **What problems is Infegy Starscape solving and how is that benefiting you?** It helps fill in the gaps when studies or research don’t address business challenges. ### 36. Data Strategy Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Infegy Starscape?** Much of what you need or want from your Social listening platform is easily found, summarized and overall, anticipated. Additional enhancements continue to allow new ways to see and slice the data. Best of all, if you're stuck, they are very quick to assist in multiple ways. They ask for input and you actually see it incorporated in future iterations. **What do you dislike about Infegy Starscape?** There are times they don't provide what you are really hoping to find, not because they aren't able or willing but because they can't. **What problems is Infegy Starscape solving and how is that benefiting you?** Right now, can honestly say the issues have been few and far between and when they do arise, are quickly addressed and honestly answered. ### 37. Insights, service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Infegy Starscape?** The deep insights Infegy provides as well as the incredible customer support staff. **What do you dislike about Infegy Starscape?** The new reporting tool needs a bit of UI improvements, but idea is great. **What problems is Infegy Starscape solving and how is that benefiting you?** Trends and spikes in local and national conversation and influencer identification ### 38. Infegy Atlas's accessibility and ease is a game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Infegy Starscape?** I love how easy it is to toggle between different themes and topics. The multi-view version of the queries makes pulling top-line metrics easy because we can do it within a click glance. The demographics feature is also helpful as it provides a brief snapshot of our audience. This allows us to make stronger recommendation for content strategy based on this information. **What do you dislike about Infegy Starscape?** Infegy's weaknesses are far and in between. While the tool is very intuitive, it does pull from sample data and sometimes analysis can be difficult to do especially if the conversation has such a low volume. However, this is also a strength because it allows us, the users, to pull information rather quickly and more accurately. **What problems is Infegy Starscape solving and how is that benefiting you?** We do a lot of new business pitches and need to do social listening based on varying topics and very tight deadlines. Infegy is our go-to tool for new business analysis because it's so fast and the user interface is friendly. Plus, we are on the agency side and it is imperative that we teach tools quickly. Infegy Atlas is so easy to teach and this allows us to be efficient. ### 39. Infegy brings your data to life **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Infegy Starscape?** I like the visuals it creates to help bring your data to life. It provides a clear breakdown of all relevant categories for your data. It makes comparing competitors easy to see and analyze. The filters are also very diverse allowing you to pull a large range of data. **What do you dislike about Infegy Starscape?** This doesn't only apply to Infegy, but it is usually a process of trial and error. It doesn't always exclude all the data you want it to so you need to keep re-editing and revising the boolean until it has weeded out all outside posts. **What problems is Infegy Starscape solving and how is that benefiting you?** We use it to see trends over time in conversation. We use the data to call out the share of voice for different companies and see the number of engagements and mentions they have received. ### 40. Support team was great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2019 **What do you like best about Infegy Starscape?** The support team was diligent and knowledgeable and actually knew how to best use the product for our specific project. They even created a mock report. **What do you dislike about Infegy Starscape?** Need to understand how to use boolean search. **What problems is Infegy Starscape solving and how is that benefiting you?** Social listening for a specific hashtag conversation ### 41. Important Tool for the Social Intel Tool Stack **Rating:** 5.0/5.0 stars **Reviewed by:** Larisa K. | Associate Director, Social Insights and Analytics, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Infegy Starscape?** Infegy is the best tool to do non-traditional research in a traditional way. It treats social data in a similar way that focus group data is treated. This is a great tool to do unlimited social searches to test many hypotheses at scale. The pre-set segmentations are super beneficial and quick and easy to share with other team members. The volume projections to the population are great for sizing. **What do you dislike about Infegy Starscape?** If you're looking to do crisis monitoring and need 100% of the mentions related to your brand, this isn't the tool to use. **What problems is Infegy Starscape solving and how is that benefiting you?** Competitor assessments, purchase funnel sizing, and brand health measurement (beyond standard sentiment scoring of positive and negative) are among the key benefits. ### 42. One of the better social listening tools. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Infegy Starscape?** The interface of Infegy Atlas was very intuitive and user-friendly. The keyword search makes it incredibly easy to search any topic or conversation. I liked that there were several "pages" of data visualizations for each search--such as the sentiment word cloud, related topics, demographics of the conversation, etc. In sum, the platform made it very easy to conduct social listening analysis and smart, good-looking visualizations to share the results to other internal team members and clients. **What do you dislike about Infegy Starscape?** Perhaps true of most social listening tools, oftentimes unrelated posts or content would appear in search results. For every search it typically takes a couple of follow-up searches to weed out unrelated content--it's a lot of trial and error. Also, I sometimes experienced barriers to accessing data from a few major platforms, such as Facebook. I believe that's due to the privacy updates on those platforms, but not having that data included makes the results seem incomplete. **Recommendations to others considering Infegy Starscape:** Have realistic expectations of what you can and cannot get from social listening tools. When exploring these types of products, be sure to know what channels you need information from most--if you are looking for robust content from privacy-restricted platforms, Infegy may not live up to your expectations. However, that is the case with most social listening tools--they all have their pros and cons. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas greatly helped with much of the social strategy work I conducted on behalf of my clients. I was able to quickly get a pulse of the conversation for any topic. As I mentioned previously, I benefited largely from the easy to understand and high quality visualizations that were populated with each search. I often used screenshots of those visualizations in social strategy presentations to my creative team and to clients. ### 43. Infegy Atlas check all of our boxes **Rating:** 4.0/5.0 stars **Reviewed by:** Becca M. | Senior Social Media Strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2017 **What do you like best about Infegy Starscape?** I've used many social listening tools in the past, but Infegy Atlas is so much more than a social conversation monitoring tool. At my agency, we call Atlas a "dynamic content analysis" tool because it looks at all digital content (news, blogs, forums), not just Twitter conversations. The query tool is incredibly sophisticated and instructions and helpful videos are provided to help you work with the modifiers if boolean language isn't your thing. Their support team is very responsive as well! **What do you dislike about Infegy Starscape?** This isn't specific to Infegy, but I wish you could start with an audience segment and work backward, instead of creating a query and hoping that your audience segment is included in the conversation. **Recommendations to others considering Infegy Starscape:** This tool has paid for itself many times over. Not just from client work, but as an internal tool as well. Highly recommend for advertising agencies! **What problems is Infegy Starscape solving and how is that benefiting you?** We've used Infegy Atlas as a strategic tool for ourselves and our clients. Our Infegy Atlas findings go hand in hand with our additional strategic research (but at a much cheaper cost.) We use Atlas to communicate our findings visually and in a more digestible way than showing our clients pages of research that we've uncovered. Infegy isn't a substitute for surveys or focus groups to a certain extent, but can certainly mirror that work very well. Internally, Infegy has been great for new business pitches. It's a great way to show a potential client how much you know about them, and even be able to show them something about themselves that they may have not even known. ### 44. Infegy is a great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri G. | Director - Strategic Business Analysis, Digital Analytics, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Infegy Starscape?** The design and functionality. Visually helps present a story. Massive volume of data and sources. Search within feature. Ability to not only view separate queries at once but to view the combined results as well. International data sources. Ability to analyze third party data with Infegy algorithms. Constantly upgrading their products with new features. **What do you dislike about Infegy Starscape?** Not much to dislike. You may be limited occasionally with sources due to whats available, which is an industry limitation not Infegy issue. The insights here are more for strategy and research, which is why we use Atlas. If you are looking for community management then this probably isn't for you. **Recommendations to others considering Infegy Starscape:** Always good to take something out for a test drive if you are interested in purchasing. Do not limit your results or insights to the big picture or easy 'gets' in the results. Drilling into segments or topics and comparing them is where you can gather great information. **What problems is Infegy Starscape solving and how is that benefiting you?** Can research brands, categories, topics or just about anything very quickly. Can get a real read on ideas being discussed internally. Quicker and faster than a focus group. We use it as one of our tools for competitive intelligence for clients, projects and pitches. Great way to discover hidden segments or opportunities for brands that would otherwise not be found without this data/results. ### 45. Great Tool for Market Research **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Infegy Starscape?** I love the data aggregation and easy query builder for this tool. It is useful for novices to pros! I also like that it is very easy to compare different segments by simply building a new query. **What do you dislike about Infegy Starscape?** I wish that this could process recorded sound to text; for example recorded podcasts and interviews. This will be very important moving forward. **What problems is Infegy Starscape solving and how is that benefiting you?** We use Infegy Atlas as a research tool to guide strategy. Whether it be to verify a campaign hypothesis, or to uncover new market segments, Infegy Atlas is our go-to app. ### 46. Excellent for consumer insights from social **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2017 **What do you like best about Infegy Starscape?** Infegy provides on-demand access to years of historical data, across sources which is essential to my work. I can create as many queries as I want, and iterate on them rapidly. The way the platform functions makes it easy to explore both broad topics, and those that are extremely specific. Custom service is always top-notch as well. **What do you dislike about Infegy Starscape?** I haven't run into anything I can complain about with the platform. **What problems is Infegy Starscape solving and how is that benefiting you?** I use Infegy to help identify consumer insights about brands. The platform has facilitated faster turn-around times for projects, because all historical data is available on-demand. I can explore more questions in the same amount of time compared to using other social listening tools. ### 47. One of the most advanced social analysis tools around **Rating:** 4.5/5.0 stars **Reviewed by:** Hans L. | CEO and Partner, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Infegy Starscape?** The things we like most, are: - multiple language support - search within functionality and the query interface - great customer experience, with an enthusiastic support team and fast feedback - 8 years of history available - speed of analysis is probably best in class **What do you dislike about Infegy Starscape?** This is not so much an Infegy Atlas "deficit", but more an industry issue: - we'd love to have consumer reviews included in the tool - we'd love to have more transparency and control over the sources of the data (which have a huge impact on the outcome) **Recommendations to others considering Infegy Starscape:** Ask for a demo period and experience the tool. It is the only way to understand its richness and all features. **What problems is Infegy Starscape solving and how is that benefiting you?** We're mostly interested in identifying runners (products that are launched recently and lift off) and understanding excitement and frustration of consumers. ### 48. Atlas allows us to focus on Social Analytics for Research rather than Social Management **Rating:** 4.5/5.0 stars **Reviewed by:** Sean Carlos F. | Vice President, Account Manager, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2015 **What do you like best about Infegy Starscape?** Infegy Atlas offers the ability to perform custom audience segmentation, which has proven to be indispensable for many of our projects and clients. Additionally, when this audience segmentation is coupled with their 8+ years of historical data the value of tracking target market preferences over time really shows through. The data normalization is also a crucial part of the Atlas package as it has allowed us to understand shifts in the extremely complex world of social analytics. It's also been relatively painless to coordinate usage internally with Infegy's flexible licensing arrangements. **What do you dislike about Infegy Starscape?** Infegy Atlas doesn't focus heavily on monitoring and therefore they do not track things like retweets, Facebook fan growth, or most popular content on Instagram. In addition, some of the charts can't be manipulated as easily as we'd like and it could use a few additional features (such as being able to label the charts for easy exporting, or change the types/colors of lines on a graph). **Recommendations to others considering Infegy Starscape:** It's a tool best suited for analytics. You also need to have someone dedicated to using it otherwise it can be tricky to learn all of the necessary boolean logic. **What problems is Infegy Starscape solving and how is that benefiting you?** With Infegy we are able to address many different business problems, including some of the following: - Focus group targeting through audience segmentation - Long term trend analysis - Brand analysis - Competitive Intelligence - Product Innovation - Marketing Evaluations - Alert monitoring & crisis response - Audience profiling - And helping win new business ### 49. Infegy Atlas is incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren W. | Director of Digital Applications, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2015 **What do you like best about Infegy Starscape?** Infegy atlas is an intuitive way for students at the University of Wisconsin- Madison to gain insight into consumer empathy. It is a very easy to use platform that students have been able to pick up on quickly. We are beginning to integrate the use of Infegy into classroom curriculums in order to help students understand the importance of social listening. Infegy also has a rockstar team behind it. They have been more than willing to walk me through problems I have encountered and have even helped me build thoughtful queries on numerous occasions. I would recommend Infegy atlas to anyone who is looking to connect with consumers and find out what they are truly saying! **What do you dislike about Infegy Starscape?** Once you understand how to write a query for Infegy, it is impossible to dislike! **Recommendations to others considering Infegy Starscape:** If you are interested in truly understanding consumers then this is the platform for you! Infegy's intuitive system makes it easy for anyone to use and Infegy's team is always there if you need support. **What problems is Infegy Starscape solving and how is that benefiting you?** The School of Human Ecology at the University of Wisconsin- Madison has integrated the use of design thinking into its curriculum and Infegy atlas complements design thinking wonderfully. In the first step of design thinking students are taught to empathize with consumers both cognitively and affectively. Infegy atlas streamlines this process for students and helps them efficiently understand their consumers' wants and needs. ### 50. I once said NetBase was the best. Then I tried Infegy Atlas. **Rating:** 5.0/5.0 stars **Reviewed by:** Evan D. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Infegy Starscape?** Best-in-class Natural Language Processing, for sentiment, emotion, theme (purchase intent, acquisition, etc). This is a big point of importance for us as we use very dynamic linguistic environments to drive insights about how customers feel and what they want. Best-in-class speed. Pulls dozens of millions of mentions in a few seconds - really. Other tools take hours and usually limit you to 20-40 million. No limits with Infegy Atlas. Best-in-class geo mapping. Most tools just show you number of mentions by country or state. Infegy does that AND the logical next step: mentions as a factor of population and data sources. The result is a score metric that tells you how popular the subject REALLY is in a given geo. Great visualizations. (D3JS all the way!) Clean, simple, ready to plug in to reports. Best query builder we've used yet. Ready-to-play filters, as well as full Boolean capabilities. Best-in-class historical data. ANY other tool you look for will give you at most 2-2.5 years of historical data. Infegy Atlas lets you go back to 2007.... TWO THOUSAND SEVEN!!! It's incredible, really. They've been storing data themselves, which shows great foresight and understanding of the digital analytics space. **What do you dislike about Infegy Starscape?** The current interface is a little buggy, but they're working on it and I really trust these guys. Their product direction and knowledge of linguistics is immaculate. The query list is something they are working to fix as well, as it currently is annoying to have all queries we've ever done populate a single list, with no filtering except for starring some as favorite queries. **Recommendations to others considering Infegy Starscape:** If you're looking for a social listening tool, stop looking. This one's it. **What problems is Infegy Starscape solving and how is that benefiting you?** Here are all the problems we solve with Infegy for our business: Message Testing & Development Market Research Consumer Insight Campaign Monitoring Brand Monitoring Competitive Monitoring Industry Analysis Crisis Monitoring PR Predictive Modeling ## Infegy Starscape Discussions - [What does Infegy do?](https://www.g2.com/discussions/what-does-infegy-do) - 1 comment - [View Infegy Starscape pricing details and edition comparison](https://www.g2.com/products/infegy-starscape/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+04%3A57%3A59+-0500&secure%5Bsession_id%5D=cd1a1b06-6679-49c6-8174-e86146aba296&secure%5Btoken%5D=e6ab878bae4aff627f3d4f673cf1e7b799d7ca10e2e8615e3d4cf574d90b7d22&format=llm_user) ## Infegy Starscape Features **Social Analytics** - Competitor Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Audiences** - Audience Insights - Influencer Identification - Buyer Personas - Segmentation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Data Analysis** - Network Analysis - Dashboards - Visualizations - Advanced Filtering **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Administration** - Data Exporting **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Audience Intelligence Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Infegy Starscape Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Quid](https://www.g2.com/products/quid-2023-10-05/reviews) - 4.3/5.0 (299 reviews) - [Synthesio](https://www.g2.com/products/synthesio/reviews) - 4.3/5.0 (141 reviews)