--- title: Infegy Starscape Reviews meta_title: 'Infegy Starscape Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how Infegy Starscape works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 213 scale: '5' date_modified: '2026-07-17' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Infegy Starscape Reviews **Vendor:** Infegy **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 213 ## About Infegy Starscape Infegy Starscape is a cutting-edge social analytics platform that transforms how businesses understand their audiences through advanced social listening technology. Designed for marketers, researchers, and agencies who need rapid, data-driven consumer insights, Starscape delivers lightning-fast analysis of social media conversations across all major public platforms. Unparalleled Social Listening Capabilities At the heart of Starscape is sophisticated AI technology that goes far beyond basic social analytics. The platform leverages over a decade of natural language processing expertise to provide nuanced sentiment analysis that captures the true meaning behind consumer conversations. With advanced emotion detection, brands can identify feelings such as joy, love, and disgust, gaining deeper consumer insights into what truly drives their audience. Lightning-Fast Social Analytics Time is critical in today's fast-paced digital landscape. Infegy Starscape delivers instant access to social listening data—your most important searches are available on day one, with complex queries returning results in seconds rather than weeks. This speed advantage enables teams to respond quickly to emerging trends, competitive threats, and shifting consumer sentiment. Comprehensive Consumer Insights Starscape's social analytics engine provides extensive coverage with 17+ years of historical data, ensuring you never miss critical patterns in consumer behavior. The platform's entity recognition effortlessly tracks brands and individuals, while theme identification pinpoints purchase intent, churn risk, and other crucial conversational patterns. GDPR and HIPAA compliance ensure your social listening efforts meet regulatory requirements. Actionable Intelligence for Every Team Whether you're conducting market research, managing brand reputation, or analyzing competitive intelligence, Starscape's trustworthy generative AI delivers actionable summaries, audience personas, and reports you can confidently use for business decisions. Customizable dashboards, reusable templates, and white-label reporting options make it easy to share consumer insights across your organization or with clients. Transform your approach to social listening and unlock the consumer insights that drive growth. Infegy Starscape combines superior data quality, advanced social analytics, and AI-powered intelligence to help you make faster, smarter decisions based on a real-time understanding of your audience. ## Infegy Starscape Pros & Cons **What users like:** - Users value the **ease of use** of Infegy Starscape, finding it efficient for quick access to essential information. (9 reviews) - Users commend the **responsive customer support** from Infegy Starscape, ensuring quick assistance and optimal results. (5 reviews) - Users find Infegy Starscape a **super helpful and powerful tool** , enhancing client deliverables with insightful audience data. (5 reviews) - Users value the **AI summaries and query writing tool** in Infegy Starscape for saving time and enhancing insights. (4 reviews) - Users appreciate the **user-friendly interface** of Infegy Starscape, which simplifies navigation and enhances their data experience. (4 reviews) - Users love the **AI integration** in Infegy Starscape, making data analysis quick, easy, and effective. (3 reviews) - Data Quality (3 reviews) - Data Visualization (3 reviews) - Users value the **easy integrations** in Infegy Starscape, streamlining their experience and improving efficiency remarkably. (3 reviews) - Users praise the **intuitive interface** of Infegy Starscape, facilitating quick learning and user-friendly insights into social listening. (3 reviews) **What users dislike:** - Users note a **steep learning curve** with Infegy Starscape, requiring time and effort to master its features. (5 reviews) - Users experience **dashboard issues** with missing widgets and glitches, complicating the overall data visualization process. (2 reviews) - Users find that the **dashboard limitations** hinder usability, with missing widgets and a complex setup process. (2 reviews) - Users find **limited social listening** capabilities hinder the extraction of meaningful insights from overwhelming, irrelevant content. (2 reviews) - Users express concern over **missing features** like the dictionary and specific widgets, affecting data visualization and sentiment analysis. (2 reviews) - Users find the platform's **steep learning curve** challenging, particularly for those unfamiliar with social listening tools. (2 reviews) - Users find the platform **complex to learn** , requiring time and effort to utilize all of Starscape's features effectively. (1 reviews) - Difficult Reporting (1 reviews) - Download Limitations (1 reviews) - Email Issues (1 reviews) ## Infegy Starscape Reviews ### 1. Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Infegy Starscape?** Their team, both in sales and service, has been top-notch. They are eager to help, always amenable to adapting their product and services to our needs and insightful as we embed their tool into our everyday practices. **What do you dislike about Infegy Starscape?** There are limitations to the service but it seems like if you're willing to pay more they're willing to unlock more access. **What problems is Infegy Starscape solving and how is that benefiting you?** They allow our company to dive deeper into the consumer's voice on important social issues that often make their way to the social sphere. We can conduct rapid research reviews and make meaning beyond the typical desk research. Their tool also augments some of our own research. We haven't had the chance to use it this way, but we are hopeful we can. ### 2. Very powerful insights great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Infegy Starscape?** I love how many features are in the tool to be able to gather insights, sentiment and value from a social campaign. **What do you dislike about Infegy Starscape?** The tool needs more refinement for finding influencers that are relevant to a subject matter. Tool has a relatively difficult barrier-to-entry. Requires training to use the tool to highest efficiency. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas solves social media insights and data consolidation. We use this data to gauge audience sentiment, reach and ad value equivalency. **Official Response from Mark Calcote:** > We appreciate you taking the time to leave us such a glowing review. We're thrilled to hear that our platform has been able to help you achieve your market research goals! Our all-new platform, Starscape, will make working in the platform easier than ever, and I hope to hear how it improves your work in the future. Looking forward to continue to help you grow! ### 3. Really great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Infegy Starscape?** Love being able to get insights quickly for multiple projects, with great help and support from the Infegy support team **What do you dislike about Infegy Starscape?** Always would love more features to be added **What problems is Infegy Starscape solving and how is that benefiting you?** Helping us with our Social Media analysis components **Official Response from Mark Calcote:** > Hello! We're thrilled to hear that our platform is helping you to gain valuable insights and make data-driven decisions. We can't wait to share all the new features coming in our all-new platform soon. Thank you for taking the time to leave us a review! ### 4. The pinnacle of social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Infegy Starscape?** I think Infegy is intuitive for the ability to create different pages for different queries that come to mind. It makes the process a lot faster and allows for easy comparison while other tools may keep you stuck with one. **What do you dislike about Infegy Starscape?** There is no easy way of selecting select favored snippets from social listening. If I do not write down the social media pieces I find manually I will have trouble returning to find them. **What problems is Infegy Starscape solving and how is that benefiting you?** Speed is the number one issue we run into with our other social listening tools. With some it would take days to load an entire query, and even then we would not have access to other channels such as Facebook, Instagram, or Tiktok. Thankfully, Infegy covers these problems. ### 5. Very insightful and cool tool, incredible support team **Rating:** 4.5/5.0 stars **Reviewed by:** Casey B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Infegy Starscape?** Infegy has allowed us to track trends within a social environment and build models determining how prevalent a brand or category is s using the number of variables within the tool. Most importantly, the support from the Infegy staff has been superb, particularly Morgan, as she always goes above and beyond to ensure our questions and needs are met. **What do you dislike about Infegy Starscape?** Some of the variables (positivity/negativity) could improve on accuracy. **What problems is Infegy Starscape solving and how is that benefiting you?** Observing trends in social as it relates to a brand, category, or specific topic. ### 6. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Infegy Starscape?** Solid aggregator for social media product trends. Very powerful tool once you get the hang of keyword arrangments for searches. Still learning! **What do you dislike about Infegy Starscape?** The finicky way that searches must be typed in, in order to yield valid results and insights. **What problems is Infegy Starscape solving and how is that benefiting you?** Helping to coral large amounts of data to provide useful social media insights (in order to identify trends). **Official Response from Aaron McKee:** > We truly appreciate you taking the time to write a review and provide helpful feedback! Please reach out to your Client Success Lead if there is anything that you need help with analyzing. Look for a brand new and easier-to-use UI coming very soon. Thanks again, Aaron ### 7. Decent sample of posts on platforms that have historical limitations, i.e. TikTok/Instagram **Rating:** 3.0/5.0 stars **Reviewed by:** Leah R. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Infegy Starscape?** Most social listening tools do not produce results from more guarded platforms, like TikTok or Instagram. However, Infegy Alas produces a sample of posts across several of these "harder to track" platforms which helps eliminate a lot of manual searching. **What do you dislike about Infegy Starscape?** The interface could be better. Also, the results pulled represent just a sample of the total conversations that exist on the web, so it's possible that a large chunk of important information is missing. **What problems is Infegy Starscape solving and how is that benefiting you?** I just Infegy Atlas when I want to uncover social conversations on niche platforms, like Instagram, Facebook, or Tiktok. I also find it helpful to use in conjunction with other social listening tools that put an emphasis on Twitter or Reddit conversations. **Official Response from Aaron McKee:** > Leah, thank you for your feedback and for seeing the difference that our data can provide over other platforms. Although we wish your review were 5 stars, we are always working to improve so we will take your feedback to heart and keep pushing. If you have any specific questions or additional feedback, please do not hesitate to contact your CSL as they would love to be of help to you. Thank you again! Aaron ### 8. Infegy Atlas: Perfection for Social Istening **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Infegy Starscape?** Filtering social listening to precision; i feel like i can always find what my creative brief calls for...while also informing new discoveries to inform our strategy. **What do you dislike about Infegy Starscape?** interface could be more intuitive and/or modern : ) **What problems is Infegy Starscape solving and how is that benefiting you?** Creative strategy by way of social listening & seeing what audiencess are saying about specific moments, brands, topics, products, and more depending on the assignment. **Official Response from Mark Calcote:** > Thanks, Timothy! We're thrilled to hear that our platform is helping you to gain valuable insights and make data-driven decisions. And we can't wait to show you our all-new UI that's coming soon that I hope you will find to be both more intuitive and modern. I appreciate you for taking the time to leave us a review! ### 9. Easy to use. Would use again if I was going into data analytics. **Rating:** 3.0/5.0 stars **Reviewed by:** Katie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Infegy Starscape?** It wasn't super hard to use, and it gave a lot of data. I liked how many filters could be applied, so you didn't have to focus too much on the Boolean logic. I loved being able to download the charts to put straight into my reports. **What do you dislike about Infegy Starscape?** Some of the options seem a little bit hidden. In my job in the future, I will most likely use a tool that also has social media scheduling options, etc. tied in. **What problems is Infegy Starscape solving and how is that benefiting you?** It helps try and solve marketing gaps or compare a brand to its competitors in the industry. It also shows companies what is being said about them, what they are doing well and what could be improved. **Official Response from Aaron McKee:** > Katie, thank you for the review. We appreciate the feedback on what you think we are doing well and what can be improved. One thing that we do not do is social media scheduling as there are many other tools that already do that. Our focus is to help clients deeply research, analyze, and understand with unlimited queries so we are glad you were able to do that. Best wishes in your future work! ### 10. A great tool for customer analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Infegy Starscape?** You get to find real conversations about any subject worldwide and get to analyze it from the customer's view. As for customer service goes, they have one of the bests teams to support you every step of the way. **What do you dislike about Infegy Starscape?** Even when I love the Atlas tool and we do use it constantly, Canvas has a lot of catching up to do with Atlas, in regards of the type of information that can be managed in the tool. The other thing about Canvas is the usability it is very time absotving to edit the information. **What problems is Infegy Starscape solving and how is that benefiting you?** It gives us relevant information about topics that are extremely expensive to obtain in a small country that has no real sources of data on most industries. It has allowed us to dive deeper on specific subjects and problems that our customers require clarification to execute their social media strategies. **Official Response from Aaron McKee:** > We so appreciate your detailed and positive review! Our Client Success team loves to hear how they are taking care of you. We also appreciate your recommendations on how we can improve Canvas. The good news is that there is a massive update coming soon that we think all of our Clients will love. Please keep in touch and let your Client Success Lead know if you have any questions. Thank you again! ### 11. New to the program, and received very thorough 1:1 training. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Infegy Starscape?** I enjoyed my training and how I was able to ask as many questions as I wanted. I also enjoy how the platform is very easy to use and self-explanatory. **What do you dislike about Infegy Starscape?** I haven't been able to dive into it too much yet, but I will definitely be using it when I want high-level information. If I need more detailed info, I will use a different platform. **What problems is Infegy Starscape solving and how is that benefiting you?** When I want to understand what a brand is being associated with online, or what conversation is happening around a brand or within an audience, Infegy is what I will turn to. **Official Response from Aaron McKee:** > Isabel, thank you so much for taking the time to share your positive experience with our platform. We're thrilled to hear that you're finding it to be so useful and that the training was helpful! As always, please let us know what else we can do to help you to achieve your goals! Aaron ### 12. Helpfully insightful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Infegy Starscape?** I like the standardized insights that can be easily accessed. **What do you dislike about Infegy Starscape?** Some of the terminology used for the insights/metrics can be confusing compared to what's standard in the industry(ex: Infegy's definition of reach differs from the typical digital marketing definition) **What problems is Infegy Starscape solving and how is that benefiting you?** Gives me an easy way to understand social sentiment and volume of conversations around specific topics **Official Response from Mark Calcote:** > Thank you for sharing your positive experience with our platform. We're glad to hear that it's helping you to be more efficient and effective in your market research work. Also, I really appreciate your feedback, and I'll be passing that along to the team to review terminology and how we can help make this even better for you. Looking forward to continuing to help you progress your goals! ### 13. Infegy: The Best Tool on the Market for Consumer Research **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Global Head of Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Infegy Starscape?** Infegy is fast and powerful. For me, any platform that gives me "speed to insight" always tops the list. I can get inside in literally 10 minutes about a topic, brand, audience, and just about anything else. Also, they give you the ability to blend data sources and cross reference insight which makes it even more valuable. **What do you dislike about Infegy Starscape?** My team and I like to be hands-on with the platforms that we use. There aren't a lot of self-service features when it comes to building audience segments. While this is a disadvantage for some, the team at Infegy is fast respond and can usually get what we need in 24 hours. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas provide me and my team with very quick insights that helps us solve problems for our clients quickly and efficiently. That is their goal: to give their clients the ability to pull insights that are actionable and relevant. ### 14. Great customer service and powerful metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Madelynne J. | Brand Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Infegy Starscape?** Infegy is a powerful tool that helps us monitor our consumer audiences' values, interests, and responses to campaigns. The customer service is excellent and the team is full of true experts! **What do you dislike about Infegy Starscape?** Because it's a powerful tool, there's a hefty learning curve, but the customer service team is quick to help us understand how to use the tool for our research and monitoring. They're flexible and have set up work sessions and are always available. **What problems is Infegy Starscape solving and how is that benefiting you?** Helping us keep an eye on the business from an integrity aspect. Instead of only monitoring our followers, we can look at how all users respond to our work. **Official Response from Aaron McKee:** > Madelynne, we love to hear that our platform is helping you to gain insights and that our customer service has been helpful! They truly want to make you successful. We also appreciate your feedback on the learning curve and look forward to hearing your feedback after our new update is released. Thank you for taking the time to leave us a review! Aaron ### 15. Learn What's Possible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Infegy Starscape?** Atlas is one of those tools that has a built-in weekly "Aha" moment because there are so many ways to use it. The flexibility to adjust it to your use is amazing. **What do you dislike about Infegy Starscape?** Managing long queries was a struggle at first and the learning curve felt steep. But once I got the hang of the basics and learned about other tools to use alongside Atlas, I found myself becoming more comfortable and creative in the space in a short amount of time. **What problems is Infegy Starscape solving and how is that benefiting you?** Trying to gather information on all 50 states' natural resource agencies seemed like a nearly impossible task. Atlas helps us discover the conversations with ease. **Official Response from Aaron McKee:** > Thank you so much for your business and for digging in and learning how helpful Infegy Atlas platform is. If you ever have additional questions, you know that we are here to help you find what you need or show you the tips and tricks to getting the most out of the tool! Thank you again! ### 16. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Infegy Starscape?** It is super easy to use. The built-in boolean guiding tool helps to save time of time building the query. The filter presets are sufficient and easy to use. My favorite is that the output is really to incorporate into my presentation decks and is aesthetically pleasing. **What do you dislike about Infegy Starscape?** When using Infegy in foreign languages, especially in Thai, there are some hiccups where the tool cannot detect the word but catches a high volume of conjunction. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy gives me a real-time trend captured on social media. It is highly beneficial when used together with my consumer data to help highlight the on going trends. **Official Response from Aaron McKee:** > Thank you for leaving us such a positive review! We're glad to hear that our platform is helping you and we will keep working on analyzing Thai to better meet your expectations. ### 17. Easy tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rhianohn K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Infegy Starscape?** I like how quickly it is to get information and how in detail the information is. I believe that this tool encompasses everything I want in a digital insights tool. **What do you dislike about Infegy Starscape?** I believe any of my dislike comes from me not understanding the platform or me having to use it more. **What problems is Infegy Starscape solving and how is that benefiting you?** I'm able to get information from different countries since I work on a global scale. ### 18. Expansive and incredibly useful social tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Infegy Starscape?** Infegy is easy to use and navigate. The platform is fast, allowing for quick refreshes in searches and data. The different views allow for in-depth analyses that have served as key inputs for media planning. **What do you dislike about Infegy Starscape?** Sometimes it can be hard to sort through social noise on the platform, with promotional or bot posts vs. real people talking about brands or products. A better way of filtering those out would be great. **What problems is Infegy Starscape solving and how is that benefiting you?** Understanding consumer sentiment about brands and products. Seeing if advertising campaigns are leading to changes in sentiment or increasing the volume of social chatter. **Official Response from Aaron McKee:** > Thank you for your positive review and feedback. We love it when researchers like you recognize how flexible and fast the platform is. Please do talk to your Client Success Lead about what you are thinking on the bots vs. real people front as we might be able to help you further there. Thank you again! ### 19. Tool is intutive, colorful and easy to use. But misses comparissons between themes and topics. **Rating:** 3.5/5.0 stars **Reviewed by:** Catalina O. | Associate Digital Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Infegy Starscape?** Ux experience of the tool. Colors of the widgets, specific information. **What do you dislike about Infegy Starscape?** It doesn't have crosstabs so you can't compare brands through time, volumes of conversation or all of the above in comparison with other variables. **What problems is Infegy Starscape solving and how is that benefiting you?** It helps we doing my reports, knowing where is the conversation taking place and which words and topics have the most volume. **Official Response from Aaron McKee:** > Catalina, we so appreciate the feedback and that it is helping your work. Your mention of being able to compare brands through time and other variables is something that we can do so I will ask our Client Success Lead to reach out to you to see if you still need help on that front. Thank you again for the review and feedback. Aaron ### 20. Our process wouldn't be successful without Infegy Atlas! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Infegy Starscape?** Without this platform, our #Nofilter methodology wouldn't be such a success with our clients and our staff. It's easy to nagivate, offers so many different options to filter out/by, and the team behind the scenes is always available to assist or support us as needed! **What do you dislike about Infegy Starscape?** There are still some tabs I struggle to find useful, but overall, haven't found that I've needed them for the type of work we do. **What problems is Infegy Starscape solving and how is that benefiting you?** We are solving for consumer insights and tensions, and uncovering stories and unfiltered verbatims to help support those solves and new idea development. ### 21. EXCELLENT Customer Service + Userface **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Research Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Infegy Starscape?** Platform is super user-friendly and makes it much easier to explore all the data from different ways, love how many years of data we have access to, and our CS Rep is the BEST. The new Themes tab is super helpful as well! **What do you dislike about Infegy Starscape?** Some minor features are missing that would be helpful that are commonly featured by the social listening reports our competitors use. Ethnicity, Reddit engagement/Reddit comments (not just posts), neutral sentiment, would all help improve our reporting **What problems is Infegy Starscape solving and how is that benefiting you?** The ease with which we can explore the same dataset from so many different perspectives helps us provide our clients with really rich insights. **Official Response from Aaron McKee:** > Stephanie, it's great to hear that our platform is making such a positive impact on your work. Thank you for sharing your experience with us and others about the platform and our CS team. They love helping our Clients! Thank you for the feedback on areas of improvement and please let us know what we can do to help further. Aaron ### 22. It’s a powerful tool and their data that comes from different places such as Instagram. **Rating:** 5.0/5.0 stars **Reviewed by:** Andres A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Infegy Starscape?** The visuals The connection with Canva The easiest way to query The data, the resources The abundance of information you can find Infegy understood that people who work with these tools are not engineers **What do you dislike about Infegy Starscape?** Some posts have been eliminated, so it's tricky. Sometimes you feel you are losing good threads. The filters could be a good opportunity. In the filters section... **What problems is Infegy Starscape solving and how is that benefiting you?** Become the official platform for innovative ideas in various market categories. I'm more productive... Yes. The team feels very comfortable with it. **Official Response from Aaron McKee:** > Andres, thank you so much for your thorough review and helpful feedback! We love that you are getting what you need from the platform. Please continue to let your Client Success Lead know how we can improve and continue to help you. Aaron ### 23. Infegy is easy to use, and provides more data than other social listening platforms than **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Infegy Starscape?** -Great UI/UX -Data from multitude of platforms including forums and tiktok -Easy to build query **What do you dislike about Infegy Starscape?** -Organizing different analyses from the same query -Reverting to a previous version of analysis **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy is helping us to diversify the number of platforms that we receive our data from. With other platforms, the majority of our data was coming from Twitter and some forums. We can now browse reddit, instagram, and tiktok posts easily without manual searches which is great for our analysis. This provides a more comprehensive and efficient analysis **Official Response from Aaron McKee:** > Thank you so much for taking the time to share your positive experience with our platform. We're thrilled to hear that you're finding it to be so useful and that you recognize that our data sources are so helpful to learn what is truly happening on social media. Aaron ### 24. Easy Tool With Quick Assistance! **Rating:** 5.0/5.0 stars **Reviewed by:** Hailey S. | media planner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Infegy Starscape?** I love the word bubble tool which shows you the most relevant words and the font size measures relevancy. It is an easy way to see if you need to edit your workspace or if you're on the right track. Additionally, it is nice because it will break down for you the ratios and more details in order in this section as well. We have monthly meetings with our Infegy rep Shawna and she is super helpful at learning the tool and building a helpful search! **What do you dislike about Infegy Starscape?** Some smaller companies make building a useful search difficult! **What problems is Infegy Starscape solving and how is that benefiting you?** A big part is prospecting for our audience. A lot of our clients need help in finding their audience or who in their space could be potential clients. **Official Response from Aaron McKee:** > Hailey, we're thrilled to hear that our platform is helping your business and you find Shawna so helpful. We are big fans too! Thank you for the feedback, Aaron ### 25. I love Infegy! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa M. | Strategic Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Infegy Starscape?** I love how easy it is to dig into social insights, the unlimited queries, the subqueries, and the wide variety of reports and views. **What do you dislike about Infegy Starscape?** The web design could be updated but not a dealbreaker. **What problems is Infegy Starscape solving and how is that benefiting you?** Cultural context, getting quickly up to speed on new business pitches and new clients. ### 26. Very Helpful social listneing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mac H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Infegy Starscape?** It's overall a pretty powerful platform that doesn’t just collect and analyze social data. It's quantifiable and usable data. **What do you dislike about Infegy Starscape?** Overall it's pretty helpful. I suppose the UI could be a bit better. **What problems is Infegy Starscape solving and how is that benefiting you?** Trying to figure out what the trends for the next products will be. **Official Response from Aaron McKee:** > We're delighted to hear that our platform is meeting your social media research needs and that you find it to be such a valuable tool. Thank you for sharing your positive experience with others! Please look forward to a completely new and much more intuitive UI very soon! Aaron ### 27. Very user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Infegy Starscape?** I appreciate how fast the dashboard loads after I've entered my query. It saves a lot of time, especially when you need to go back to edit your query and want the information readily available. **What do you dislike about Infegy Starscape?** There's nothing that comes to mind. I've been happy with everything so far. **What problems is Infegy Starscape solving and how is that benefiting you?** I use Infegy Atlas t answer questions given by clients about what consumers are saying about a particular product/service or topic. It allows me to analyze those conversations and make strategic reports/recommendations. **Official Response from Aaron McKee:** > Thank you for your review and feedback. We are thrilled you are getting what you need from the platform and that you recognize how the speed of the platform enables you to perform unlimited searches and queries so you can truly drill in to find the insights you need. Thank you again! Aaron ### 28. Love the people and the support from the company **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Infegy Starscape?** the visuals being able to download and use directly in presentations etc., the linguistics page to see what is trending most but also alongside other topics to search. Being able to break down by market or demographic is helpful in a global role **What do you dislike about Infegy Starscape?** feels like its more beneficial to track launches of products and competitive space as brand than it is an industry trend tracker to analyze what may come in the future **What problems is Infegy Starscape solving and how is that benefiting you?** tracking ingredient trends in the market ### 29. Excellent tool. Excellent support. **Rating:** 4.5/5.0 stars **Reviewed by:** Jo-Ann A. | Director, Digital Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Infegy Starscape?** Focus groups are limited. We love Infegy for its unsolicited consumer data. The data is not prompted; there are no guardrails to what consumers are expressing; Infegy data gives us what's resonating in their minds. Also, love the capability to understand how consumers FEEL about a brand. **What do you dislike about Infegy Starscape?** The user interface is not completely intuitive. There are SO many ways to pull data but if you are not a regular user of the tool, it is hard to know. However, the support team is AMAZING - always willing to help us establish and refine queries. **What problems is Infegy Starscape solving and how is that benefiting you?** We use Infegy to get a sense of consumer sentiment and consumer conversation around a category or brand. We also use Infegy in more innovative ways. For example, marketers sometime launch campaigns without thinking about specific metrics they want to achieve or how they will ascertain results. With Infegy Atlas, we are able to be super creative in coming up with solutions to determine the effectiveness of clients' campaigns." **Official Response from Aaron McKee:** > Jo-Ann, we appreciate you taking the time to leave us such a glowing review. We're thrilled to hear that our platform has been helpful to you! Please stay tuned for a major update to the UI (and many other good things) coming soon! Looking forward to continuing to help you grow! Be well, Aaron ### 30. Gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Infegy Starscape?** Really loving the revisions to Narratives, how easy set up is. **What do you dislike about Infegy Starscape?** Really dislike the asterisk limit in the query build; very difficult to exclude irrelevant content especially if it's an entity; don't love that I'm not able to see all the tweets like I can on other platforms (sample tweets I can read in Infegy is small); don't love that that I can't just select all to change sentiment like I can on other platforms. I'm sure it's great if you have the time to explore / learn, but when you're constantly on quick turnaround requests, having to personally teach the platform the language I'm looking to speak is not efficient. Also don't like that I can't include multiple generations in one query, I have to create subsets. As of now the news feature isn't relevant to me and won't be until next year, because all our media analyses look back at least a year. **What problems is Infegy Starscape solving and how is that benefiting you?** The analytics tabs are easy to navigate and provide decent insights as starting points for social media. **Official Response from Aaron McKee:** > Thank you for your feedback and especially for the areas of improvement you call out. Without getting into too much detail here, we can solve several of those items straight away. May I suggest that you contact your dedicated Client Success Lead and talk to them live about these questions? They are highly rated and provide unlimited support to help you achieve your goals! Thank you again for your feedback, Aaron ### 31. Great everyday analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie T. | Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Infegy Starscape?** Linguistics tab to understand most common topics and themes of conversation pertaining to an idea or brand **What do you dislike about Infegy Starscape?** Can't drill down to look at a brand or user's following specifically, however in saying that there are ways around this to distill to people who like or use that brand **What problems is Infegy Starscape solving and how is that benefiting you?** Developing an understanding of an audience and their interests online **Official Response from Aaron McKee:** > Natalie, we are delighted you are a fan of the platform and that the linguistics tab is helpful for you. Please do reach out to your CSL and schedule a time (no cost of course!) to talk to them about looking deeper at the brand. I think we can help you find what you are looking for. Thanks again! Aaron ### 32. Great Tool | Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Infegy Starscape?** The atlas tool makes it easy for anyone to digest information – it's great if you are working across a lot of departments. **What do you dislike about Infegy Starscape?** I wish that Infegy Atlas collected data from other sources like LinkedIn or was able to collect data from stories as well. **What problems is Infegy Starscape solving and how is that benefiting you?** It is helping me monitor what folks are saying across different industries and helping me create stronger strategies for my research teams ### 33. Fast and agile social listening with clear data viz **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Infegy Starscape?** Very simple to setup with solid coverage of historically difficult Instagram content, which pulls through in far higher volumes compared to other leading social listening tools. Data viz is also very clean and clear - good enough to screenshot directly into presentations needing fast turnaround times. Multi-query, side by side monitors are a selling point, taking a few extra minutes to create, with no need for complex tagging or filtering. The unlimited monitors and results package is great for ad hoc searches and pitching. **What do you dislike about Infegy Starscape?** Would love to have the ability to export all data viz and tables easily to excel (not only as images). Some tweaks to the UI to save and navigate more simply between workspaces and monitors would also be welcomed - although I've only been using the tool for a few weeks and likely need to get used to it. **What problems is Infegy Starscape solving and how is that benefiting you?** Providing easy to analyse data from large volumes of social conversations, allowing the analysts to identify meaningful conversations and sentiment drivers efficiently. We've effectively used the tool in everything from daily crisis monitoring to ad hoc pitching and reporting. **Official Response from Aaron McKee:** > Thank you for providing such a detailed and positive review! Please reach out to your Client Success Lead as they may be able to help you to do the exporting that you mention quickly and easily. Also, stay tuned for a brand new / rebuilt from the ground-up and customizable UI that will be launching soon! Thank you again for your feedback and please keep it coming as we are always improving and value your ideas! Aaron ### 34. Great tool for insights **Rating:** 5.0/5.0 stars **Reviewed by:** Mariel A. | Head of Digital Insights, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Infegy Starscape?** Wide range of platforms to utilizie e.g. Instagram and TikTok. Great insight into the audience via source bio and influencers. Great ways to track conversation trends. **What do you dislike about Infegy Starscape?** Extrapolated data not always correct due to inflated numbers by either retweets or other engagements makes it hard to provide reliable data in numbers. Lack of the ability to better search for keywords within the query and not in the backend when wanting to isolate a trend. **What problems is Infegy Starscape solving and how is that benefiting you?** Solving the problem of offering a wide range of social listening tracking from multiple and popular platforms. **Official Response from Aaron McKee:** > Mariel, we're so happy to hear that our platform has been able to meet your market research needs with our content, audiences, conversations, etc. Thank you for taking the time to leave us a review! Regarding your comments on the data, retweets, etc. I think we can help you address your concerns via a conversation with your Client Success Lead. For example, we provide a variety of ways to search for keywords within a query (eg: "Search Within" function, sub-query sets, dictionaries, or via making a compound boolean query). Please reach out to your CSL and they will take care of you! Thank you again for your compliments and feedback! Aaron ### 35. Quick, efficient and friendly service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Junior Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Infegy Starscape?** The platform is extremely powerful, but the people who work at Infegy make all the difference. Learning from them is a pleasure, and I never fear asking a question. **What do you dislike about Infegy Starscape?** The only downside to the platform I have encountered is that I've not allowed myself the time needed to understand the breadth of potential within Infegy. It is constantly growing in strength and capacity! **What problems is Infegy Starscape solving and how is that benefiting you?** As culture evolves so rapidly these days, it is integral to our business to access current insights and understand all aspects of social sentiment and consumer dialogue. Infegy gives us a portal into those conversations. **Official Response from Aaron McKee:** > Michael, we are so happy to hear that our platform and our team have been able to meet your market research needs. Please keep in touch with your CSL as they have tutorials and other ways of helping to get you up to speed on all the great things you can do in the platform. Also look forward to a major update coming soon that will make it even easier to use and more powerful! Thank you for taking the time to leave us a review! Aaron ### 36. Marketing Insights for Brand Positioning & Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi T. | Brand Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Infegy Starscape?** This is an incredibly robust tool, so there is definitely a learning curve when you begin using the platform. Having the chat function to engage the Infegy team and help narrow our focus and ensure we're receiving the key insights and data we're looking for is reason enough to invest in this tool. Morgan has been a great asset to my team in particular, allowing us to pick her brain on setting up queries for various clients with different needs in a variety of industries. We're able to utilize Infegy to conduct thorough competitor research, tune into what our clients' target audiences are saying, and use those insights to create robust social strategies to position our clients in a way that keeps them relevant and at the forefront of the conversation. **What do you dislike about Infegy Starscape?** Boolean language is extremely logical, but not always intuitive. The biggest struggle our team has had is in setting up our queries to really get the information we're looking for. Similarly, once we do yield results that appear to be in line with what we had expected to see, finding applicable ways to utilize that knowledge to provide added value to our clients isn't always easy or obvious. A lot of times we realize we have great insights, and a lot of valuable data, but we aren't quite sure what to do with it or how to apply it to strategy. **What problems is Infegy Starscape solving and how is that benefiting you?** The data provided by social platforms is extremely limited, requiring a lot of manual digging and analysis to truly find the information you can leverage. Having the ability to analyze these platforms more in-depth, and have that data-driven by set modifiers and filters relevant to our clients is a game changer. Additionally, having the ability to compare and analyze multiple queries is beneficial as well. This tool allows us to back up our brand and marketing strategy with real-time data and facts that are specific to our client's industry and audience. **Official Response from Aaron McKee:** > Jessi, thank you so much for your detailed review and thoughtful feedback! Your use cases are ideal and varied so we love seeing you gain value across the board on those. Finally, we agree, Morgan is great! Thank you again! Aaron ### 37. Get smart, fast **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Infegy Starscape?** I get a deep dive across conversations globally that provide invaluable context to my consumer strategy work. The more I use it, the smarter I become about my target audience. **What do you dislike about Infegy Starscape?** There is a learning curve to using the tool. I feel like I'm under-utilizing it sometimes. Thankfully I have my rep, who is quick and helpful. I'm learning a lot from her! **What problems is Infegy Starscape solving and how is that benefiting you?** A large amount of data get synthesized quickly. I can find similarities in an audience segment, or quickly identify a sentiment as an outlier. Really helpful to me. ### 38. Brilliant customer service, insightful data **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Infegy Starscape?** Support teams, instant insights, the context of posts and consumer insights that the platform delivers across a range of media. **What do you dislike about Infegy Starscape?** Paying for simultaneous logins can be a bit of a challenge. **What problems is Infegy Starscape solving and how is that benefiting you?** Mostly around the who is posting, in what context and providing valuable TikTok data we can't get efficiently anywhere else. ### 39. A great compliment to paid advertising research **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Infegy Starscape?** I love tracking brand sentiment over time **What do you dislike about Infegy Starscape?** Sometimes the classifications (ie post sentiment) aren't accurate - misinterpret the true tone of the post **What problems is Infegy Starscape solving and how is that benefiting you?** We have many tools that track what brands say about themselves, but few that let us see what people are saying about brands. **Official Response from Aaron McKee:** > We are delighted that you are getting what you need from our platform. Also, thank you for the honest feedback about post sentiment as that is a tricky one at times. Regardless, we are constantly working to improve so we appreciate hearing where it is needed. Thank you again! Aaron ### 40. Infegy was used for social SOV. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Infegy Starscape?** A variety of visualizing the data, limited to only 6-7 tabs per dashboard **What do you dislike about Infegy Starscape?** Unable to compare competitors at the same time for things like SOV (pie chart) etc. **What problems is Infegy Starscape solving and how is that benefiting you?** More accurate results for social mentions and it picks up more than other tools **Official Response from Aaron McKee:** > Thanks for the review and the feedback! Our dev team is always taking feedback on new views to make available inside the platform, and a view like this may be something we can support soon. In the meantime, you could use the API to export the data into a custom view that may suit your needs. As always, our support team is here to help if you'd like to see if a similar view is currently available or if you'd like to explore building a custom view. Thank you again! Aaron ### 41. Great product, amazing support team **Rating:** 5.0/5.0 stars **Reviewed by:** Liana C. | Earned Media Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Infegy Starscape?** The depth of data this tool provides is unmatched, and the support the team provides as you become familiar with the features is incredible. We have been using Infegy Atlas for three months now, and continue to discover new consumer insights and ways to marketing this data to our clients as we learn. The team has not only helped us get started with our searches but continues to check in, provide best practices and optimizations and educate us along the way. Our clients have been thrilled with the learnings we've been able to provide thus far and our learnings have afforded us the opportunity to strengthen our internal strategic planning process as well. **What do you dislike about Infegy Starscape?** I can honestly say I have no complaints! **What problems is Infegy Starscape solving and how is that benefiting you?** It has been a great tool for further understanding consumer sentiment and insight. When we plan for our clients, we like to start by truly aiming to solve a consumer problem. Understanding what they are saying and how they feel about key industry topics is a great first step in that understanding. ### 42. Exceptional Product. Exceptional Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard B. | Lead Data Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Infegy Starscape?** Atlas offers the chance to be both very rigorous and creative when exploring social data and, if you do get stuck, the client success team are fantastic at getting your project moving. **What do you dislike about Infegy Starscape?** I would like some of the export options to be png transparent, and when you assemble multiple queries, I would like them to be exportable in a single excel. Apart from that, can't fault a thing. **What problems is Infegy Starscape solving and how is that benefiting you?** We are solving so many problems with Atlas. From finding brand partners, to influencer selection, to reporting, to strategic insight, to pitches & proposals; I have yet to find a social listening tool that allows you to solve more problems in a more positive and impactful way than Infegy Atlas ### 43. customizable, approachable, insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Infegy Starscape?** helpful/approachable staff, sub-queries, category comparisons, gender insights, dictionary builder **What do you dislike about Infegy Starscape?** would like more source options (ie podcasts) **What problems is Infegy Starscape solving and how is that benefiting you?** Audience segmentation was a challenge but the sub-queries (combined with the filters such as bio terms) makes it easier to uncover consumer voices, especially with the way that Infegy collects data ### 44. Easy-to-learn social listening platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Infegy Starscape?** I love how user friendly the platform is. **What do you dislike about Infegy Starscape?** I do wish we could create our own custom audiences. Feel bad having to ask for custom audiences. **What problems is Infegy Starscape solving and how is that benefiting you?** It's helping our company get a better understanding of what people are saying online + possible moments to lean into. **Official Response from Aaron McKee:** > Thank you for such a positive review of our platform and for mentioning how easy it is to use! Your feedback on creating custom audiences yourself is noted and already registered with the Product team for consideration. In the meantime, please do NOT hesitate to ask for those to be created as that is one of the many reasons that your support team is here for you. Thank you again! Aaron ### 45. A great quick social listening tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Infegy Starscape?** It's simple to use and it allows any user to dig into areas of interest quickly. **What do you dislike about Infegy Starscape?** It doesn't capture emotions correctly and makes it difficult to take things at face value without digging further. **What problems is Infegy Starscape solving and how is that benefiting you?** Figuring out how people are talking quickly vs hand pulling ### 46. Great product for social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Madison M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Infegy Starscape?** Super helpful for social listening and finding UGC for our brand. **What do you dislike about Infegy Starscape?** I wish that you could send regular email alerts for mentions. Or just regular reports that we could get in our inbox. **What problems is Infegy Starscape solving and how is that benefiting you?** Efficiently finding UGC **Official Response from Aaron McKee:** > Madison, we are glad you are enjoying the platform and find it useful for your social listening needs related to your brand. Make sure to use it to research your competitors too as there is always something to learn there! Please reach out to your CSL and ask them about our alert functionality. There might be some options that give you what you need. Aaron ### 47. Infegy is a great platform to help us quickly understand online conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Infegy Starscape?** Compared to all of the other platforms we've used, Infegy is one of the most seamless. **What do you dislike about Infegy Starscape?** There's not much we would change. We are fans of the product and it does what it promises. **What problems is Infegy Starscape solving and how is that benefiting you?** Tracking online conversations and pulling historical data. ### 48. Great tool for delivering insights clients will love **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Infegy Starscape?** The amount of filters and approaches to look at and analyze data are incredibly helpful, as are the data sources. A lot of tools we looked at didn't offer TikTok in their data sources, but Infegy did. **What do you dislike about Infegy Starscape?** It takes some finesses to appropriately set up your queries - this is less of a dislike than a watch out. Spend time learning how to build queries appropriately. **What problems is Infegy Starscape solving and how is that benefiting you?** We needed deeper data-driven insights for our strategy work. Infegy solved that. Since bringing Infegy on board, the depth and breadth of insights we've provided to clients have garnered us continuted business and won us a spot as a key thought partner for a global Fortune 500. **Official Response from Aaron McKee:** > We're delighted to hear that you're finding our platform to be so helpful to your business and clients. Thank you for taking the time to leave us such a positive review! We are here to help so please do not hesitate to reach out whenever needed on the query-building front or otherwise...your CSL is here to help you get the most out of the platform possible. Be well! Aaron ### 49. Great learning platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Infegy Starscape?** Different queries! I felt I can really pinpoint exactly what data I was looking for. **What do you dislike about Infegy Starscape?** Took awhile to learn.I felt sometimes overwhemed by the platform. **What problems is Infegy Starscape solving and how is that benefiting you?** How people were talking bout being laid off on LinkedIn. **Official Response from Aaron McKee:** > We are so glad you are finding what you need with our platform! We do understand that sometimes learning the platform can be overwhelming. Look for a new UI soon that will make it super intuitive. In the meantime, please let us know how we can help you to get what you need. Your dedicated Client Success Lead team member is here for you! Thanks again! ### 50. Very flexible too for slicing and dicing social media data **Rating:** 4.0/5.0 stars **Reviewed by:** Martin M. | Vice President of Social Intelligence, Publicis Groupe (Bulgaria), Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Infegy Starscape?** Tons of filtering options to slice and dice the data and reach insights. very flexible. Stong consumerr analytics widgets. **What do you dislike about Infegy Starscape?** Unfortunately, Infegy can't serve as a stand-alone listening tool. **What problems is Infegy Starscape solving and how is that benefiting you?** Quick dissection of the social media data. Consumer insights. **Official Response from Aaron McKee:** > Martin, thank you for sharing your positive experience with our platform. We're glad to hear that its flexibility is helping you to perform your analysis. We would love to talk to you and better understand what you would like in a "stand-alone listening tool". Please reach out to your Client Success Lead and let us know what you are thinking there. Thanks again for your feedback! Aaron ## Infegy Starscape Discussions - [What does Infegy do?](https://www.g2.com/discussions/what-does-infegy-do) - 1 comment - [View Infegy Starscape pricing details and edition comparison](https://www.g2.com/products/infegy-starscape/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+07%3A45%3A32+-0500&secure%5Bsession_id%5D=76018e1b-109d-4083-9c32-b15748e7dd8e&secure%5Btoken%5D=f20fd8392d0eb6f20ab0ad6345b1c7937f9c601c7151dfd2062213d4525e241d&format=llm_user) ## Infegy Starscape Features **Social Analytics** - Competitor Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Audiences** - Audience Insights - Influencer Identification - Buyer Personas - Segmentation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Data Analysis** - Network Analysis - Dashboards - Visualizations - Advanced Filtering **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Administration** - Data Exporting **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Audience Intelligence Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Infegy Starscape Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Quid](https://www.g2.com/products/quid-2023-10-05/reviews) - 4.3/5.0 (299 reviews) - [Synthesio](https://www.g2.com/products/synthesio/reviews) - 4.3/5.0 (141 reviews)