What do you dislike about InEvent?
We feel like we were promised a flexible program and staff that would help us build a platform that worked for us but unfortunately the developers were never able to fulfill our requests. Our event had 385 people registered over a 4-month virtual summit on InEvent. Below are a couple of my complaints:
For registration, we were using the waitlist to approve or decline attendees. Once approved they would get a link to the platform to purchase their ticket. However, when it was getting closer to the launch there were people who still hadn't purchased their ticket. If we made our platform live then even ticketless people (accepted from the waitlist) would have access to our programming. If we removed the waitlist process then we had no way to keep our platform secure. It made it so that people without tickets could still join our sessions. We had lots of back and forth and the solution from the developers was to make a fake page to track waitlist registration then manually import them once approved to an invite list on the real page. The "solution" wasted so much time and labor from our team.
On the agenda page you couldn't see an overall picture of the agenda. The agenda is only divided by days which was time-consuming for attendees to navigate. Attendees had to click through each individual day in four months to fall into the session they were looking for. You also could not filter the agenda by tags so it is unclear why they even have tag options. I understand that they usually don't have four-month meetings but when we requested a list of all our sessions with tags they couldn't even pull that data. We had to import our information on their platform then keep copies for us because they couldn't quickly download the agenda with tags. They were finally able to do it three months into our summit however even though we requested it they never let us know it was fixed so it wasn't until we randomly stumbled upon it that we saw they had fixed our request.
Similarly, the networking page had the list of our attendees but the menu to move from one page to the next (as we had close to 400 attendees) was all the way at the bottom and hard to find. The networking page with the contacts of all the attendees was not user-friendly. Again, similar to the agenda we could not download a list of our attendees based on tags. Our participants chose their tags at registration but we had to manually look through each attendee to find their interests. They had all the tag data in their system but never figured out how to download it for us.
Finally, the video platform for the meetings is incredibly choppy. Their solution was to use a different feature to improve the quality but that doesn't work for people from different continents. Our participants were coming from Asia, Africa, Latin America, not just the Global North. We ended up having to use Zoom and connect it to InEvent's platform risking the security of our meeting.
Nothing we were promised worked, we had to do workarounds on everything sacrificing comfort, security, and our time. We made these requests when we were considering purchasing this platform and they promised solutions they were never able to deliver. Review collected by and hosted on G2.com.
