---
title: IncidentMonitor Reviews
meta_title: 'IncidentMonitor Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how IncidentMonitor works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 4
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# IncidentMonitor Reviews
**Vendor:** Monitor 24-7  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 4
## About IncidentMonitor
IncidentMonitor Service Desk software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization




## IncidentMonitor Reviews
  ### 1. Good Tool

**Rating:** 2.5/5.0 stars

**Reviewed by:** Ariana B. | Social Media Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2023

**What do you like best about IncidentMonitor?**

It's an easy tool to use. Easy to get your u
Issues corrected.

**What do you dislike about IncidentMonitor?**

There is nothing to dislike. I have no complaints at this time.

**What problems is IncidentMonitor solving and how is that benefiting you?**

Helping to resolve minor issues that pop up in the system.

  ### 2. Cool but UI seems still old

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2022

**What do you like best about IncidentMonitor?**

Alerting is become very easier after integrating IncidentManagment

**What do you dislike about IncidentMonitor?**

UI as i said not much interactive, you cann see some work need to be done.

**What problems is IncidentMonitor solving and how is that benefiting you?**

Alerting, SLA, SCA


## IncidentMonitor Discussions
  - [What is IncidentMonitor used for?](https://www.g2.com/discussions/what-is-incidentmonitor-used-for)

- [View IncidentMonitor pricing details and edition comparison](https://www.g2.com/products/incidentmonitor/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A52%3A48+-0500&secure%5Bsession_id%5D=76af1780-5ce9-4477-997b-f6a6193a072b&secure%5Btoken%5D=feff7bbfdde2a8ea7ae7000add94da1a5f00b950ac82e22376695a711a4a8534&format=llm_user)

## IncidentMonitor Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

## Top IncidentMonitor Alternatives
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)
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