Tracking of assets in the school district and having a "one-stop shopping" experience with managing assets and help desk tickets has been what I have liked best about IIQ. Out of all the asset management systems and help desk ticketing systems I have used throughout my career in IT support, IIQ has been hands down, the best system I have used. Review collected by and hosted on G2.com.

Sometimes it has been slightly lagging when searching for things or when updating/resolving tickets but usually with a quick refresh of the browser it will update. Review collected by and hosted on G2.com.

I love how responsive the company is. Their platform is incredibly easy to use. They have a great set of features and are constantly rolling out new things to be helpful. Their API is robust and useful. They have a great community. Review collected by and hosted on G2.com.

There really isn't a lot I don't like about IIQ. They are incredibly responsive to feedback and suggestions, so most of my complaints are no longer relevant. Review collected by and hosted on G2.com.

I love the ability to use shortcuts for everyday tasks when resolving tickets. And the ability to apply the shortcuts in bulk to multiple tickets at once. Also the fact that I can manage our Chromebooks with it Review collected by and hosted on G2.com.

I do not see any downsides really. Once you get used to how it works, then it si pretty easy. Review collected by and hosted on G2.com.

I love that I can locate devices quicker and account for devices a lot better now with Incident IIQ. When inputting data I appreciate the flags that I recieve if anything is missed. Review collected by and hosted on G2.com.

I have been having difficulty with devices changing locations. I feel that the data is affected when trying to locate devices for repairs or inventory. Review collected by and hosted on G2.com.

It allows me to navigate my assets and the trail behind them with ease. It also makes life easier with its user-friendly navigation. Review collected by and hosted on G2.com.

I would like to have Chromebooks linked with carts without scanning them as a linked asset. ONE BY ONE. Review collected by and hosted on G2.com.

It's really easy to communicate with the client and see a clear record of everything that's been done. There's also new features added very frequently! Also a strong community. Review collected by and hosted on G2.com.

I dislike that there isn't concurrency control so two people can actually be working on the same thing and it conflict, however that's not a huge problem given our small department. Review collected by and hosted on G2.com.

What is most helpful are the numerous options and helpful tips. There are also trending articles that can be read. My courses and classes are also at my fingertips. Review collected by and hosted on G2.com.

I would not say there is anything I dislike about Incident IQ. Overall, it is a manageable tool and useful. Review collected by and hosted on G2.com.

Incident IQ has been a very good tool to help manage work loads amongst the IT and Maintenance department. We like the quick visual on how many tickets each department has and the SLAs to track things being done on time.

The amount of detial also is a plus that is available to add to each of these as well.

We also like the log history of how assets and even user profiles have attached to them with tickets and data changes. Review collected by and hosted on G2.com.

*Search tool can be better. Its really hard to find tickets or other items based on a couple words to things done months or weeks past.

*Parts cost is not intended to be used to keep track of first in and first out process especially with how much items fluctuate in cost throughtout the year.

*Facilities can emprove with being able to use same database for suppliers and other SKU info amongst multiple apps. Reciently we are noticing we have to enter both suppliers, cost, SKU etc. in multiple areas but can all relate.

*Roles for users can be more specific to allow access to items. We have many types of users that not all fall under one role or set permission that can still be restricted more.

*Asset/Inventory is another area that can show some improvement with sets of items such as carts with devices. The link option is okay but could use work on showing a log of mass devices located in a cart without creating a report. For example like a user profile shows all tickets listed under their profile something in that sense to list what is within the cart at a glance. Review collected by and hosted on G2.com.

Since the implementation of IIQ in our district, it has streamlined the inventory process. It's still a complex task that I enjoy, but to having it all in one place that anyone in my office can easily look up when needed has been a blessing. I frenquetly check to see what we are low on in order to place an order. Review collected by and hosted on G2.com.

Our staff has said that there are sometimes too many options when putting in a ticket. Review collected by and hosted on G2.com.

I love that I can access Incident IQ easily and get help for specific issues. Weather I need assistance with a student Chromebook or a teacher device, I can always get the help I need. Review collected by and hosted on G2.com.

Sometimes I find it hard to know what category to put my ticket through. I think that is a "me" problem though as I'm not entirely tech savvy. Therefore, I often use the "issue not listed" category which I am very thankful for! Review collected by and hosted on G2.com.