The impeccable service we receive from Incident IQ staff when there's an issue we can't resolve or there's something wrong. They answer timely and with very clear intrustions Review collected by and hosted on G2.com.

The only thing I wish this product could do more of is more email integrations and Microsoft integrations with teams. It would be awesome to create a ticket from a teams message and it would be nice for email integration. We have a hard time with our team in both these areas and while we can train people to better, some integrations into these areas would be helpful. Review collected by and hosted on G2.com.

Deployment was a snap and tracking student devices has been so much easier than the inventory application we were using before. It syncs with both Google and our SIS which is not something our previous system could do which made user setup very easy. The additional apps that can be installed like Jamf School integration and Fee Tracking are incredibly useful and I love the fact that every couple of months, new features are added. Review collected by and hosted on G2.com.

It's a pretty expensive product. For a medium sized district, we had some major sticker shock once we were quoted a price and initially passed on purchasing. A year later we decided to go for it and I'm glad we did. Other issues are more about just learning the system. At first, it just looks like a massive amount of unorganized data until you start to dig into the views. Luckily, it's not difficult to learn but it does require a little bit of a mindset switch to wrap your head around it. Outsides of that, not really anything to complain about. Review collected by and hosted on G2.com.

The ease of use and their commitment to making the platform better. They are constantly improving and asking for feedback and deploying those changes. The analytics have been imperative at allowing us to see our trouble areas and see trends on which issues are happening consistently and what changes we need make to fix the root problem. Review collected by and hosted on G2.com.

The only downsides I have is there is a lot of stuff to go through to get it up and running the way you want for your enviroment. There are a lot of things you can enable and disable and making sure you have the right stuff visible can be time-consuming, but worth it. Review collected by and hosted on G2.com.

I enjoy the user friendly interfaces, the depth of the custom filters and views, and all of the options for working with tickets, such as adding custom actions and having different options to resolve tickets. Review collected by and hosted on G2.com.

I would change a few things, most notably the performance, which seems to get slower the longer the webpage is open. A feature that would be very useful, and that other ticketing systems often have, is the ability to search by keywords in ticket descriptions, comments, and actions. Review collected by and hosted on G2.com.

Batch check-in/checkout is AWESOME! Running reports is the bomb. The ticketing portion has worked great. Fee Tracker has been a game-changer. We compared this program with several others and have found that it is by far the best out there. Review collected by and hosted on G2.com.

I can't think of anything I dislike! The development team has been wonderful in taking our ideas for improvement and implementing them. I may suggest a few minor things in the bulk actions. Review collected by and hosted on G2.com.

At first, this was mainly to be used as a ticketing system for our SAU, but for me, the biggest feature is the inventory system. The way the inventory works is very modular and customizable for your specific needs. Review collected by and hosted on G2.com.

The parts widget in IQ is probably my least liked feature so far due to how simple it is compared to the rest of the inventory system. Although there is a beta build coming soon that addresses a few issues I have regarding how items can be sorted and the ease of use. Review collected by and hosted on G2.com.

Navigating around the UI's is very fluid. Attaching tickets to a user/requestor is very nice and makes it clear who the ticket is for.

With the new improvements to inventory management, the system is becoming much better for district's or companies with many sites with assets. Review collected by and hosted on G2.com.

Multiple or recurring tickets for 1 user are tough to accurately track. Nested tickets could be easier to track these types of incidents.

The mobile app is lacking in many areas and needs much improvement. Review collected by and hosted on G2.com.

Intuitive user interface, product built for school districts specifics, always quick and helpful support. We use Assets, Tickets, Parts modules and they cover all our needs. Review collected by and hosted on G2.com.

There is nothing to dislike, the product is amazing. Some features could be improved but the team is probably already working on that. BTW, a great idea to have a 'feature suggest option and a team that starts working on the requests quickly. Review collected by and hosted on G2.com.

Facilities & technology ticketing in one place as well as asset management. The recent addition of the fee tracker has been a godsend as every school in our district was doing something different. We're all now in IncidentIQ. Review collected by and hosted on G2.com.

There's not a great way to view a users asset history, which can be very annoying. We feel as if the reporting functions are kind of clunky as well. These are all issues that can be addressed. Review collected by and hosted on G2.com.

Incident IQ includes so many features that work so flawlessly together. We chose IIQ for the following systems:

Asset Management

Ticket / Asset History

SSO Options

Student SIS Options

Knowledge Base Articles & Platform

Part Management

Mobile App

We chose IIQ for these features, however, they continue to innovate and add more and that list continues to grow in what we like best from the product. Review collected by and hosted on G2.com.

The Mobile App has some limited features that you don't get when using the full website.

The Check-In / Check-Out & Bulk action feature could include more options. Review collected by and hosted on G2.com.