--- title: Incident IQ Reviews meta\_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Incident IQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Education url: https://www.g2.com/categories/education --- # Incident IQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Incident IQ but has limited features. Are you part of the Incident IQ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! * * * Seller [Incident IQ](https://www.g2.com/sellers/incident-iq) Discussions [Incident IQ Community](https://www.g2.com/products/incident-iq/discuss) Languages Supported English Solution Type All-in-One Overview by Matthew Krivanek Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ View All Alternatives ](https://www.g2.com/products/incident-iq/competitors/alternatives) ## User Insights Average based on 221 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Incident IQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infinite Campus ](https://www.g2.com/products/infinite-campus/reviews) Show More ![Jessica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica A.") JA Jessica A. Accountability & Assessment Coordinator Enterprise (\> 1000 emp.) 2/28/2023 "All-in-One Ticketing Solution that meets the needs for K-12" 5/5 What do you like best about Incident IQ? We began our search for a ticketing and asset management system with high expectations. Incident IQ checked all the boxes and more. Implementation was straightforward. We particularly like the flexibility of the rules engine to automate many of our regular clerical tasks surrounding our tickets. Whether you keep it simple or have a complex set of rules, we love the flexibility it gives us to assign tickets and follow-up. Perhaps the best part of Incident IQ is that their team is listens to their clients. They continue to improve the product based on feedback and keep Education K-12 as their focus. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? We've yet to find something that doesn't work well or have a workaround. They are in the process of improving the permissions, which would be the only cumbersome piece we've come across, but it's absolutely not a deal-breaker. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Technology & Assessment workflow ticketing as well as asset management. Our old systems were cumbersome and antiquated, this has changed how we view our analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Mid-Market (51-1000 emp.) 2/21/2023 "Direct access to product managers and developers" 5/5 What do you like best about Incident IQ? I love that we have regular meetings with product managers to discuss pain points and also offer ideas for enhancements. You can vote for enhancements and see them move from ideas to production. Customer support and contact is superb. Highly recommend getting off of your current asset/ticketing/HR/Maintenance program that only offers lip service for future enhancements and be part of the IIQ team and have direct input and suggestions. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? IIQ is price very competitively but for a smaller school district we had to make some concessions on which of the modules we could purchase. However our customer success contact helped us select the best options for our budget. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? A central DB of our assets is one of the bigger pluses for us. Information fidelity across all of our sites and all users when we run reports was heaven-sent. We are able to assign funding codes and then run reports and audits for specific funding sources. 1:1 checkout process was greatly enhanced, and using the built-in Fee-Tracker we have better visibility over breakage and expenses. Review collected by and hosted on G2.com. Show More Response from Shubhi Tangri of Incident IQ [Editedit](https://www.g2.com/survey_responses/incident-iq-review-7744315/official_response/edit) Hey Michael, Thanks so much for highlighting our Product and Customer Success teams. We appreciate you speaking to how our platform has catered to your district's workflow management needs and how your district continues to receive excellent support and opportunities for input! We love to have constant dialogue with our customers. The Incident IQ Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aaron H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron H.") AH Aaron H. Mid-Market (51-1000 emp.) 2/20/2023 "Managing ticket request and IT inventory made easy (and organized)" 5/5 What do you like best about Incident IQ? The ease of accessing numerous info sources all in one place. I can easily see the user's assigned device when reading a ticket. I can just as quickly see the device's history while never leaving the original ticket window. Other platforms often require jumping in and out of separate windows to access this information. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The basic form to submit a ticket can be a little clunky. The content and question choices are fine. It is just the appearance that can seem a bit spread out. I would love to see a color background difference between the inquires and where the user inputs their responses. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? The integration of the mobile app with the core interface is seamless. I can go out in the field and still have all the info I need to close a service request ticket. I can easily search for tickets by location in the app as well. If I'm at a particular building (we have 11), I can check that location for issues before heading to the following site. Review collected by and hosted on G2.com. Show More 8/21/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jake I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake I.") JI Jake I. Mid-Market (51-1000 emp.) 2/20/2023 "IIQ Transformed our Helpdesk" 5/5 What do you like best about Incident IQ? Prior to Incident IQ we used a combination of Filemaker Pro and Spiceworks, which was fine for ticketing but keeping our assets up to date in Filemaker was a significant pain due to manual entry and only basic asset details available in each page. Moving to IIQ combined our assets and tickets. The ability to both pull and push from Mosyle, Google Admin Console, and Infinite Campus made it so all of our devices and users were automatically linked and updated themselves as changes were made. The transition to IIQ was also fairly painless as we were walked through everything we needed and had fantastic customer support along the way. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Functionality-wise, I have no major qualms about IIQ. My biggest gripe is the speed of the website, with pages taking just a hair too long to load at times. Pages sometimes load behind the right side user or device overlay, which can be confusing. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We're benefiting from IIQ by linking external services (Mosyle, Google, Infinite Campus, SSO), which keeps things in sync at all times. This dramatically speeds up our workflow by automatically assigning assets to tickets based on the user submitting them and sending automated emails depending on the status of the ticket/repair/etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 1/5/2024 "One of the best assett managment and helpdesk applacations ever!" 5/5 What do you like best about Incident IQ? Integration with other platforms makes IIQ a central hub of operations. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Printing a ticket without downloading it as a PDF. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Asset tracking and repair are important for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike W.") MW Mike W. Enterprise (\> 1000 emp.) 2/14/2023 "A very solid inventory suite" 5/5 What do you like best about Incident IQ? I enjoy having a large number of options when searching for information on our inventory. Having multiple ways to look up items and information on those items makes my job easier and removes a lot of questions that may arise later. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? My company had an issue with a Chromebook and how it was imported into the incident iq platform. The serial was unable to be found, and it said the asset tag for that item was already in use though it couldn't bring up the item. The team at IQ wasn't able to figure it out and said it was a google issue. Some weeks later, my colleague saw that the item had been imported incorrectly, and we could go into and change the serial. The serial number was listed correctly under the metadata Device Information, but it wasn't in the field that IQ looks at when running the search. I would suggest the search be able to look at all fields to clear up this mistake. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Incident IQ is solving the problem of tracking the large number of Chromebooks we have in our district and all the information attached to them. Incident IQ makes it easier to pull up all the data on a specific device and see who it's assigned to or who has used it recently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amanda N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda N.") AN Amanda N. Enterprise (\> 1000 emp.) 2/14/2023 "Easy to understand, but would like to know all IIQ's features." 3.5/5 What do you like best about Incident IQ? I like how easy IIQ is to learn and navigate through. Once scanned, I can see the history of each device, which is vital for our students and staff. It allows different departments of our school district to easily communicate. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? A couple things....One, I would really like if IIQ would be able to communicate with our school platform, Skyward. Also, I don't like how there is SO MUCH more to IIQ than we know. It isn't easy to apply the features IIQ offers because we simply don't know about those features. I'd like to see some more educational information about that. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We recently found out a feature that was very handy, when a student comes to us with a missing device, we can easily mark it missing and it automatically locks the device. Having the ability to push one button and having automatic changes happen at once is incredibly helpful and efficient. As a staff we need to learn to utilize those features and take advantage of them, perhaps utilize the notes section more as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![MIKAL E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MIKAL E.") ME MIKAL E. Enterprise (\> 1000 emp.) 2/14/2023 "Great Software" 5/5 What do you like best about Incident IQ? We use IQ to Track hardware, phone issues, and warehouse tickets. It's a great addition to current procedures and helps us track what needs more attention and what areas have the most problems. The urgent ticket feature is great, we have a view that shows off the "leader board" in the main office of who has most tickets and urgent tickets. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? That IQ does not send reports automatically; they must be manually run each time. It is not a software that communicates out only in, which is frustrating when you are trying to merge with other data to track hardware breakage and site usage. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? IQ is solving the asset tracking issue we had without previous software. IQ is always accurate with what device is checked out and where. We also use it as a service ticketing system which is much more efficient than someone emailing or calling just one person. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Caleb M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caleb M.") CM Caleb M. Enterprise (\> 1000 emp.) 2/14/2023 "IncidentIQ - A great K-12 Solution" 4.5/5 What do you like best about Incident IQ? The best feature of IncidentIQ is its integration with other software. Our district uses Skyward as a student information system, and iiQ can pull information from Skyward to make account and device information even easier. Another excellent integration is with Google Admin, which helps us quickly get device stats and change those devices directly from iiQ. iiQ is also continuously updating its platform, which helps keep it fresh with new features. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The main downside of iiQ is the inability to change a few settings that can affect daily operations. For example, comments to customers are "internal" by default, meaning every message has to be manually set to be visible. It should be noted that these settings are few and far between. The majority of the software is customizable to your needs. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? The biggest problem we had that Incident IQ solved was helping us track 1 to 1 devices with students. With iiQ's Google Admin integration, it lets us track who is the primary user of devices, the locations of students, and where machines are currently stored. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/5/2024 "Organized and Many Options" 4/5 What do you like best about Incident IQ? The ability to make shortcuts, everything is neatly organized. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Can be a bit overwhelming due to the vast options. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Receiving tickets and being able to assist users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Incident IQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Incident IQ ](https://www.g2.com/products/incident-iq/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 4 years ago Do you integrate with single sign-on providers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) GU Guest User What is Incident IQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-incident-iq-used-for) [ View all Discussions ](https://www.g2.com/products/incident-iq/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) Incident IQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-incident-iq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_20652bb3d9204f6fd07fdfb9beb325e3/schoolstatus.png "Product Avatar Image") SchoolStatus 4.8/5(842) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-schoolstatus) ##### ##### Incident IQ Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/incident-iq/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[School Management](https://www.g2.com/categories/school-management-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which low-code machine learning platforms give a data team the best end-to-end workflow from cleaning raw data all the way through to deploying a model without switching tools?](https://www.g2.com/discussions/which-low-code-machine-learning-platforms-give-a-data-team-the-best-end-to-end-workflow-from-cleaning-raw-data-all-the-way-through-to-deploying-a-model-without-switching-tools)[Which MDM solution offers the most secure master data governance?](https://www.g2.com/discussions/which-mdm-solution-offers-the-most-secure-master-data-governance)[Best-in-class virtual event apps for business use](https://www.g2.com/discussions/best-in-class-virtual-event-apps-for-business-use) [Which emergency management platforms allow teams to build and test automated notification workflows before a crisis?](https://www.g2.com/discussions/which-emergency-management-platforms-allow-teams-to-build-and-test-automated-notification-workflows-before-a-crisis)[Which file reader tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-reader-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[Best AI Writing Apps for Professionals?](https://www.g2.com/discussions/best-ai-writing-apps-for-professionals) [Show MoreShow Less](javascript:void(0);)