--- title: Incident IQ Reviews meta\_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Incident IQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Education url: https://www.g2.com/categories/education --- # Incident IQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Incident IQ but has limited features. Are you part of the Incident IQ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! * * * Seller [Incident IQ](https://www.g2.com/sellers/incident-iq) Discussions [Incident IQ Community](https://www.g2.com/products/incident-iq/discuss) Languages Supported English Solution Type All-in-One Overview by Matthew Krivanek Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ View All Alternatives ](https://www.g2.com/products/incident-iq/competitors/alternatives) ## User Insights Average based on 221 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Incident IQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infinite Campus ](https://www.g2.com/products/infinite-campus/reviews) Show More ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 1/4/2024 "We transitioned to iiQ this year and it has been fairly easy to navigate and use." 4/5 What do you like best about Incident IQ? Incident IQ allows for customization of the system of help tickets to identify department, categories, and severity of need. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The search feature needs to be improved to allow keywords or subjects to be searched. Currently, the search process is tedious and not very reliable. Another beneficial feature, would be for the page to be auto-refreshed when open. This would allow new tickets to be seen without having to always manually refresh the page. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? It allows teachers and students to submit help tickets easily to the proper department. It also tracks purchases and other requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matt V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt V.") MV Matt V. Mid-Market (51-1000 emp.) 1/4/2024 "Great system for K-12 Schools" 5/5 What do you like best about Incident IQ? Ticket system is easy to use and super helpful. The inventory piece helps us with our jobs on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Currently we have not experiencing anything that we dislike about IQ. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? The ticket system helps us organize all our support request. It also syncs with our MDM's and Powerschool, which helps us manage devices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SB Steph B. Mid-Market (51-1000 emp.) 2/14/2023 "User-friendly and easy to roll out" 5/5 What do you like best about Incident IQ? You can set up IIQ to fit your school's needs. It is very user-friendly for non-tech-savvy staff. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I would like for the site to refresh after editing/working/resolving a ticket instead of me having to refresh the page physically. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We can easily manage assets and help desk tickets through one system instead of multiple spreadsheets. Review collected by and hosted on G2.com. Show More 1/4/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 1/4/2024 "Very powerful platform" 4.5/5 What do you like best about Incident IQ? The ease of use for end users. The number of integrations that IIQ supports. Customer support has always been very responsive in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? It's difficult to navigate the Administrative settings. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? IIQ solves the nightmare around managing 1:1 devices. With good practices in place, I can pick any device and tell you where it belongs in just a few clicks. Regarding device repair, IIQ's integration with Trafera has reduced the amount of time it takes to submit an RMA request and get the device out the door. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Justice B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justice B.") JB Justice B. Small-Business (50 or fewer emp.) 1/5/2024 "I use iiQ on a daily basis for asset tracking!" 5/5 What do you like best about Incident IQ? I like the setup of iiQ. Everything is easy to read and manage! Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I dislike that some assets can be duplicated. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? IIQ allows us to have all asset information from our school district in an easy to use platform. It makes it simple for me to view or edit information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SD Sandy D. Enterprise (\> 1000 emp.) 1/5/2024 "Site is fairly friendly" 4.5/5 What do you like best about Incident IQ? Allowing work orders to be created from emails is very nice. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The program does not automatically refresh the screen. Manual page resets are necessary to see changes. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? When tickets are worked, emails can be sent to the end user with the updates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 1/4/2024 "Very smooth experience with Incident IQ" 5/5 What do you like best about Incident IQ? The dashboard is very self-explanatory, with an ease of integration. It is extremely useful for a user to ask for various services. It allows for smooth communication with tickets between different departments. Incident IQ also has a good customer service. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? So far, I don't have anything to note that I dislike with Incident IQ. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Facilities and IT tickets and managing different tasks with the Admissions department. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 1/4/2024 "Breathtaking" 5/5 What do you like best about Incident IQ? My favorite feature of incident iq is the management side for Chromebooks. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? My least favorite part of Incident IQ is the fact that filters aren't universal across all of Incident IQ Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? The management of school Chromebooks is the main solution we are using IIQ for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Allyn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allyn J.") AJ Allyn J. Mid-Market (51-1000 emp.) 3/10/2023 "Ticketing, Asset Management, Wizard Driven Automation, and more." 5/5 What do you like best about Incident IQ? \* It's easily customizable. For example, you can choose which ticketing workflows to expose or hide based on the user's role in the platform. This allows you to simplify your exposed ticketing workflows for staff and then make additional items available to members of your tech department to support better reporting metrics. \* There are quite a few integrations available to provide a more significant amount of metadata, allowing for more informed decision making \* There is a module to allow for "parts" as well, which can be used to track the cost of repairs (Hint, if you harvest your parts, create a parts provider that is your tech department, and value those parts at fair market value, so any "costs" against that parts provider is a departmental saving) \* Willing to sign student data privacy agreements, if they are not already on file with the Student Data Privacy Coalition (SDPC) \* They have a "user voice" type platform to allow for feature requests to be voted on, and they do continue to refine the product versus just focusing on new lines of business. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? \* Due to its focus on ease of use, there are some limitations regarding more advanced automation routines. \* Its Knowledge Base (KB) editing platform is lacking in formatting functionality when compared to a product offering like Slab (In Fairness, Slab is Technical Documentation focused, incident IQ is a helpdesk, ticketing, asset management and more platform) \* Out of the box, there tends to be "too many" ticketing workflows (A combination of visible models and issues) exposed to all user roles. If you want a smoother rollout, plan on taking time during onboarding to minimize what's front-facing to all roles. \* Some of the available modules that enhance the core platform are available as a "premium" feature versus included as a free enhancement. As an example. -----The Support Messanger function which allows for "real time messaging" within the incidentIQ platform, is a "premium app", it's add on could be minimal, but given that they have several new product lines, it feels like this could be a "freebie" now, but that's just me. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We previously used the Brightly (nee Schooldude) platforms. I found both of those platforms lacking. When I started in the district, we migrated away from the Asset Management component from Brightly and used the OnPrem WASP Asset Management. So operating with different ticketing and asset management platforms made having clean historical pictures of assets rather challenging. Now with the platforms integrated, we can see if a device has a history of a particular behavior. In this case, we can try to swap the device out or perform significant diagnostics on it first. Along with the ability to pull metadata in from the various integrations, it leaves us with a reasonably feature-rich, information-filled platform to allow us to be more informed about the lay of the land. Full disclosure, we are only in our second full year with the product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vincent V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent V.") VV Vincent V. Mid-Market (51-1000 emp.) 3/3/2023 "Best IT Help Desk, Inventory, Facilities Management solution for schools." 4.5/5 What do you like best about Incident IQ? IIQ was built from the ground up with schools in mind. Its best attribute is the way it communicates with other systems that schools are already using to get the job done. It's cloud-managed, which takes the load off the IT staff. Customizing it to fit our needs is an ongoing process, but that's more of a benefit than a detriment. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? It is not the least expensive product out there. It also takes a bit of time to learn how the system works. You will never be finished customizing the solution as that's designed to be an ongoing process. It has all of the features that we were looking for in a system. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? There is no server to maintain, patch, or update. Our previous solution required constant patching and occasional restoration. IIQ is accessible anytime, anywhere, and from any device. The help desk services are excellent. The facilities management functions work nicely for us. The asset management tools are the best I've worked with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Incident IQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Incident IQ ](https://www.g2.com/products/incident-iq/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Do you integrate with single sign-on providers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) GU Guest User What is Incident IQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-incident-iq-used-for) [ View all Discussions ](https://www.g2.com/products/incident-iq/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) Incident IQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-incident-iq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_20652bb3d9204f6fd07fdfb9beb325e3/schoolstatus.png "Product Avatar Image") SchoolStatus 4.8/5(842) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-schoolstatus) ##### ##### Incident IQ Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/incident-iq/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[School Management](https://www.g2.com/categories/school-management-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which low-code machine learning platforms give a data team the best end-to-end workflow from cleaning raw data all the way through to deploying a model without switching tools?](https://www.g2.com/discussions/which-low-code-machine-learning-platforms-give-a-data-team-the-best-end-to-end-workflow-from-cleaning-raw-data-all-the-way-through-to-deploying-a-model-without-switching-tools)[Which MDM solution offers the most secure master data governance?](https://www.g2.com/discussions/which-mdm-solution-offers-the-most-secure-master-data-governance)[Best-in-class virtual event apps for business use](https://www.g2.com/discussions/best-in-class-virtual-event-apps-for-business-use) [Which emergency management platforms allow teams to build and test automated notification workflows before a crisis?](https://www.g2.com/discussions/which-emergency-management-platforms-allow-teams-to-build-and-test-automated-notification-workflows-before-a-crisis)[Which file reader tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-reader-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[Best AI Writing Apps for Professionals?](https://www.g2.com/discussions/best-ai-writing-apps-for-professionals) [Show MoreShow Less](javascript:void(0);)