--- title: Incident IQ Reviews meta\_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Incident IQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Education url: https://www.g2.com/categories/education --- # Incident IQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Incident IQ but has limited features. Are you part of the Incident IQ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! * * * Seller [Incident IQ](https://www.g2.com/sellers/incident-iq) Discussions [Incident IQ Community](https://www.g2.com/products/incident-iq/discuss) Languages Supported English Solution Type All-in-One Overview by Matthew Krivanek Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ View All Alternatives ](https://www.g2.com/products/incident-iq/competitors/alternatives) ## User Insights Average based on 221 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Incident IQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infinite Campus ](https://www.g2.com/products/infinite-campus/reviews) Show More ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 1/4/2024 "IT Field Tech at a 3-5 Elementary School" 5/5 What do you like best about Incident IQ? Tracking of assets in the school district and having a "one-stop shopping" experience with managing assets and help desk tickets has been what I have liked best about IIQ. Out of all the asset management systems and help desk ticketing systems I have used throughout my career in IT support, IIQ has been hands down, the best system I have used. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Sometimes it has been slightly lagging when searching for things or when updating/resolving tickets but usually with a quick refresh of the browser it will update. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? They included a new update in the Forms App that will allow users to attach custom forms with a ticket submisson. We had hoped for something like this for our New Technology Requests from users. I believe we had hoped also for a workflow for invoicing for parts and missing/damaged assets. It looks like they are working in steps towards that solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Curtis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis B.") CB Curtis B. Enterprise (\> 1000 emp.) 1/4/2024 "IncidentIQ is a fantastic platform for schools" 5/5 What do you like best about Incident IQ? I love how responsive the company is. Their platform is incredibly easy to use. They have a great set of features and are constantly rolling out new things to be helpful. Their API is robust and useful. They have a great community. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? There really isn't a lot I don't like about IIQ. They are incredibly responsive to feedback and suggestions, so most of my complaints are no longer relevant. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? IIQ rolls our inventory system and work order system into one platform. With their ticket automations, we are able to achieve a nearly hands off approach to directing service tickets and updating inventory when devices are broken. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexandru S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandru S.") AS Alexandru S. Enterprise (\> 1000 emp.) 1/5/2024 "Efficient and time saving ticket management system" 5/5 What do you like best about Incident IQ? I love the ability to use shortcuts for everyday tasks when resolving tickets. And the ability to apply the shortcuts in bulk to multiple tickets at once. Also the fact that I can manage our Chromebooks with it Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I do not see any downsides really. Once you get used to how it works, then it si pretty easy. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Helps close out tickets easly and makes it simple for end users to put in tech tickets. They complain about having to put in tickets because it is too long but with IIQ the process is a breeze so they have no excuse. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis K.") AK Alexis K. Enterprise (\> 1000 emp.) 1/5/2024 "Very interesting software" 5/5 What do you like best about Incident IQ? I love that I can locate devices quicker and account for devices a lot better now with Incident IIQ. When inputting data I appreciate the flags that I recieve if anything is missed. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I have been having difficulty with devices changing locations. I feel that the data is affected when trying to locate devices for repairs or inventory. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Completing inventory of devices and locating devices has been extremely easier when completing check ins and Excel spreadsheets. I have been able to verify the location of all devices in the school district and account for what needs to be recycled. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sabana V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabana V.") SV Sabana V. Enterprise (\> 1000 emp.) 1/5/2024 "Incident IIQ makes my life easier, it navigates my daily assets." 4.5/5 What do you like best about Incident IQ? It allows me to navigate my assets and the trail behind them with ease. It also makes life easier with its user-friendly navigation. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I would like to have Chromebooks linked with carts without scanning them as a linked asset. ONE BY ONE. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? It allows my team and I to have an easy navigation tool to use daily. It is very user-friendly compared to previous applications used. It's almost stupid proof. The capitalists where a ticket is tied with the asset is impeccable. I love that you can see the issue from start to finish. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Clayton A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clayton A.") CA Clayton A. Tech Support Specialist Mid-Market (51-1000 emp.) 5/10/2022 "Incident IQ is our ideal solution that continues to expand." 4.5/5 What do you like best about Incident IQ? It's really easy to communicate with the client and see a clear record of everything that's been done. There's also new features added very frequently! Also a strong community. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I dislike that there isn't concurrency control so two people can actually be working on the same thing and it conflict, however that's not a huge problem given our small department. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: Keep VERY good details for all your inventory. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We're solving a way to communicate with the client and manage tickets while managing inventory. This is both for our tech department and our facilities department! Review collected by and hosted on G2.com. Show More 1/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sandra A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandra A.") SA Sandra A. Enterprise (\> 1000 emp.) 1/4/2024 "Incident IQ has many features and is easily accessible." 4.5/5 What do you like best about Incident IQ? What is most helpful are the numerous options and helpful tips. There are also trending articles that can be read. My courses and classes are also at my fingertips. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I would not say there is anything I dislike about Incident IQ. Overall, it is a manageable tool and useful. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Incident IQ is an awesome and helpful tool. It is easy to use. It's almost like a data base to store tickets and information while providing knowledge, articles, and so much more! There are no extra passwords for me to remember. Our district can customize the Incident IQ login page to suit our needs. Review collected by and hosted on G2.com. Show More 2/6/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 1/5/2024 "IIQ review from Tech Systems Admin @ MLSD" 4.5/5 What do you like best about Incident IQ? Incident IQ has been a very good tool to help manage work loads amongst the IT and Maintenance department. We like the quick visual on how many tickets each department has and the SLAs to track things being done on time. The amount of detial also is a plus that is available to add to each of these as well. We also like the log history of how assets and even user profiles have attached to them with tickets and data changes. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? \*Search tool can be better. Its really hard to find tickets or other items based on a couple words to things done months or weeks past. \*Parts cost is not intended to be used to keep track of first in and first out process especially with how much items fluctuate in cost throughtout the year. \*Facilities can emprove with being able to use same database for suppliers and other SKU info amongst multiple apps. Reciently we are noticing we have to enter both suppliers, cost, SKU etc. in multiple areas but can all relate. \*Roles for users can be more specific to allow access to items. We have many types of users that not all fall under one role or set permission that can still be restricted more. \*Asset/Inventory is another area that can show some improvement with sets of items such as carts with devices. The link option is okay but could use work on showing a log of mass devices located in a cart without creating a report. For example like a user profile shows all tickets listed under their profile something in that sense to list what is within the cart at a glance. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Reports on looking up general information is nice. Sharing custom views has helped tremendously and having the ability to share one report with others and not recreating. Being able to tracking and have a log of work done is nice to have on hand if there is a question to reference any issues. Just in general the amount of detail space for information on anything is very well done and ability to look up make communication on things more clear. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 1/5/2024 "Streamlined Inventory" 4/5 What do you like best about Incident IQ? Since the implementation of IIQ in our district, it has streamlined the inventory process. It's still a complex task that I enjoy, but to having it all in one place that anyone in my office can easily look up when needed has been a blessing. I frenquetly check to see what we are low on in order to place an order. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Our staff has said that there are sometimes too many options when putting in a ticket. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? If an asset is put in incorrectly, I have been able to reach out to support and get this resolc=ved in a timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 1/4/2024 "One stop shopping" 4.5/5 What do you like best about Incident IQ? I love that I can access Incident IQ easily and get help for specific issues. Weather I need assistance with a student Chromebook or a teacher device, I can always get the help I need. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Sometimes I find it hard to know what category to put my ticket through. I think that is a "me" problem though as I'm not entirely tech savvy. Therefore, I often use the "issue not listed" category which I am very thankful for! Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? I am able to get assistance with all my tech questions as well as assistance with devices when they are not functioning properly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Incident IQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Incident IQ ](https://www.g2.com/products/incident-iq/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Do you integrate with single sign-on providers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) GU Guest User What is Incident IQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-incident-iq-used-for) [ View all Discussions ](https://www.g2.com/products/incident-iq/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) Incident IQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,347) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-incident-iq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_20652bb3d9204f6fd07fdfb9beb325e3/schoolstatus.png "Product Avatar Image") SchoolStatus 4.8/5(842) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-schoolstatus) ##### ##### Incident IQ Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/incident-iq/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[School Management](https://www.g2.com/categories/school-management-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which low-code machine learning platforms give a data team the best end-to-end workflow from cleaning raw data all the way through to deploying a model without switching tools?](https://www.g2.com/discussions/which-low-code-machine-learning-platforms-give-a-data-team-the-best-end-to-end-workflow-from-cleaning-raw-data-all-the-way-through-to-deploying-a-model-without-switching-tools)[Which MDM solution offers the most secure master data governance?](https://www.g2.com/discussions/which-mdm-solution-offers-the-most-secure-master-data-governance)[Best-in-class virtual event apps for business use](https://www.g2.com/discussions/best-in-class-virtual-event-apps-for-business-use) [Which emergency management platforms allow teams to build and test automated notification workflows before a crisis?](https://www.g2.com/discussions/which-emergency-management-platforms-allow-teams-to-build-and-test-automated-notification-workflows-before-a-crisis)[Which file reader tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-reader-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[Best AI Writing Apps for Professionals?](https://www.g2.com/discussions/best-ai-writing-apps-for-professionals) [Show MoreShow Less](javascript:void(0);)