--- title: Incident IQ Reviews meta\_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 221 reviews by the users' company size, role or industry to find out how Incident IQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 221 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Education url: https://www.g2.com/categories/education --- # Incident IQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Incident IQ but has limited features. Are you part of the Incident IQ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! * * * Seller [Incident IQ](https://www.g2.com/sellers/incident-iq) Discussions [Incident IQ Community](https://www.g2.com/products/incident-iq/discuss) Languages Supported English Solution Type All-in-One Overview by Matthew Krivanek Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ View All Alternatives ](https://www.g2.com/products/incident-iq/competitors/alternatives) ## User Insights Average based on 221 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Incident IQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infinite Campus ](https://www.g2.com/products/infinite-campus/reviews) Show More NG Nathaniel G. IT Technician Mid-Market (51-1000 emp.) 5/11/2022 "Quality Service with a Wonderful interface" 5/5 What do you like best about Incident IQ? The impeccable service we receive from Incident IQ staff when there's an issue we can't resolve or there's something wrong. They answer timely and with very clear intrustions Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The only thing I wish this product could do more of is more email integrations and Microsoft integrations with teams. It would be awesome to create a ticket from a teams message and it would be nice for email integration. We have a hard time with our team in both these areas and while we can train people to better, some integrations into these areas would be helpful. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: Make sure it works for you! Its definitely an amazing Software but it can be kind of pricey. I would recommend you look into it. However for our organization its probably the best thing we ever invested in because it saves me and my other IT Technician countless hours of looking into things. It does a great job assest tracking and I recommend it definitely! Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We use Incident IQ as a ticketing system here at our School and Church and it helps us stay organized and make sure we can adequately get to every staff member in a timely fashion. It also allows us to log any issues and creates a database of ongoing or big issues we can refer to at any time, and allows us to create action steps to know what we did to fix a given issue. Helpful when one of the other IT guys takes over if someone is on a vacation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Eddie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eddie B.") EB Eddie B. Tech Specialist Mid-Market (51-1000 emp.) 5/11/2022 "Incident IQ was a game changer for us." 5/5 What do you like best about Incident IQ? Deployment was a snap and tracking student devices has been so much easier than the inventory application we were using before. It syncs with both Google and our SIS which is not something our previous system could do which made user setup very easy. The additional apps that can be installed like Jamf School integration and Fee Tracking are incredibly useful and I love the fact that every couple of months, new features are added. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? It's a pretty expensive product. For a medium sized district, we had some major sticker shock once we were quoted a price and initially passed on purchasing. A year later we decided to go for it and I'm glad we did. Other issues are more about just learning the system. At first, it just looks like a massive amount of unorganized data until you start to dig into the views. Luckily, it's not difficult to learn but it does require a little bit of a mindset switch to wrap your head around it. Outsides of that, not really anything to complain about. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We had a lot of issues with our previous system when it came to quickly assigning devices to students like spares. Because it didn't sync with either Google or our SIS, we had to manually enter student data into the system and every time we handed out a spare, student data was manually entered under the spares asset profile. Figuring out who had what was time-consuming. With Incident IQ, we can simply look the student up to see what devices are assigned to them or just look the device up itself. We can set up views specifically to track who has what spare so we can see everything at a glance. It's turned a pretty long and unwieldy process into a couple button pushes. Review collected by and hosted on G2.com. Show More 11/11/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cory C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory C.") CC Cory C. Director of Technology Mid-Market (51-1000 emp.) 5/12/2022 "Incident IQ top notch k12 IT platform" 5/5 What do you like best about Incident IQ? The ease of use and their commitment to making the platform better. They are constantly improving and asking for feedback and deploying those changes. The analytics have been imperative at allowing us to see our trouble areas and see trends on which issues are happening consistently and what changes we need make to fix the root problem. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The only downsides I have is there is a lot of stuff to go through to get it up and running the way you want for your enviroment. There are a lot of things you can enable and disable and making sure you have the right stuff visible can be time-consuming, but worth it. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? We have been able to get to more root cause issues as well as be more preventative with our troubleshooting. Having all of our inventory linked with staff and students has been great with our transition to 1:1. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew B.") AB Andrew B. Repair Technician Enterprise (\> 1000 emp.) 5/11/2022 "IncidentIQ has many useful tools and is user friendly, however, more improvements could be made." 3.5/5 What do you like best about Incident IQ? I enjoy the user friendly interfaces, the depth of the custom filters and views, and all of the options for working with tickets, such as adding custom actions and having different options to resolve tickets. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I would change a few things, most notably the performance, which seems to get slower the longer the webpage is open. A feature that would be very useful, and that other ticketing systems often have, is the ability to search by keywords in ticket descriptions, comments, and actions. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: IncidentIQ is a very effective, easy to use, and modern ticketing system. They also frequently release new features for the application. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? As a ticketing system, IncidentIQ has helped us manage technology issues throughout many sites, all in one database. IncidentIQ's filters and views have helped us organize them, and the statuses help us to know the status of any ticket right away. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![SHEILA B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHEILA B.") SB SHEILA B. Technology Specialist, but really it needs to be Asset Manager (as that is all I do any more.) Enterprise (\> 1000 emp.) 5/11/2022 "Lowndes County Schools Use IIQ" 5/5 What do you like best about Incident IQ? Batch check-in/checkout is AWESOME! Running reports is the bomb. The ticketing portion has worked great. Fee Tracker has been a game-changer. We compared this program with several others and have found that it is by far the best out there. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? I can't think of anything I dislike! The development team has been wonderful in taking our ideas for improvement and implementing them. I may suggest a few minor things in the bulk actions. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: I would highly recommend this product! It has not disappointed us in any way. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Through the use of creating new views that self- populate, I have been able to keep up with students who leave and never turn in their devices. I can track them down and get back many of these items. Doing the state technology inventory report for our school system has been so much easier with IIQ. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christopher P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher P.") CP Christopher P. Technical Coordinator Mid-Market (51-1000 emp.) 5/17/2022 "A much needed system for our school system." 5/5 What do you like best about Incident IQ? At first, this was mainly to be used as a ticketing system for our SAU, but for me, the biggest feature is the inventory system. The way the inventory works is very modular and customizable for your specific needs. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The parts widget in IQ is probably my least liked feature so far due to how simple it is compared to the rest of the inventory system. Although there is a beta build coming soon that addresses a few issues I have regarding how items can be sorted and the ease of use. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: Make full use of the inventory system given. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Keeping track of all the jobs that need to be done as well as keeping up with inventory in a clean manner. No more using an old Access database that was difficult to use and maintain. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kyle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle M.") KM Kyle M. Technology Specialist Enterprise (\> 1000 emp.) 5/11/2022 "Easy to use" 4/5 What do you like best about Incident IQ? Navigating around the UI's is very fluid. Attaching tickets to a user/requestor is very nice and makes it clear who the ticket is for. With the new improvements to inventory management, the system is becoming much better for district's or companies with many sites with assets. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? Multiple or recurring tickets for 1 user are tough to accurately track. Nested tickets could be easier to track these types of incidents. The mobile app is lacking in many areas and needs much improvement. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: For a school district, this ticketing system works very well with integration to many of the different systems we use. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? With all the current API integrations we are able to consolidate users to one site and also able to have our many different programs communicate and sync with each other. Which is always very nice. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Snezhinka K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Snezhinka K.") SK Snezhinka K. Computer Technician II Mid-Market (51-1000 emp.) 6/27/2022 "Great product for school districts" 5/5 What do you like best about Incident IQ? Intuitive user interface, product built for school districts specifics, always quick and helpful support. We use Assets, Tickets, Parts modules and they cover all our needs. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? There is nothing to dislike, the product is amazing. Some features could be improved but the team is probably already working on that. BTW, a great idea to have a 'feature suggest option and a team that starts working on the requests quickly. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: The best Asset/Ticket app for a school district Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? The main idea when we decided to purchase the product was to have a better Asset system that will give us an easy way to manage assets and a quick way to build reports, and an intuitive users ticket module integrated with the assets that would allow for better control on the problems we face during the school year. IncidentIQ offers all that, and even more, it was easy to start and transfer data, configure users, build automation and create reports. Not only the end users but the agents like using it so it was a simple process of transitioning to the new system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HP Harley P. Computer Technicnan Mid-Market (51-1000 emp.) 5/24/2022 "Great product" 4.5/5 What do you like best about Incident IQ? Facilities & technology ticketing in one place as well as asset management. The recent addition of the fee tracker has been a godsend as every school in our district was doing something different. We're all now in IncidentIQ. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? There's not a great way to view a users asset history, which can be very annoying. We feel as if the reporting functions are kind of clunky as well. These are all issues that can be addressed. Review collected by and hosted on G2.com. Recommendations to others considering Incident IQ: It might be a little pricey but you get alot of services with it and customer support has been great. 10/10 would recommend Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Our ticketing process is more streamlined and the email updates are incredibly helpful for users. Asset management is a lot nicer and easier to use than our previous system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ryan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan L.") RL Ryan L. Technology Specialist Mid-Market (51-1000 emp.) 5/11/2022 "Incident IQ - An all-in-one package with a modern look" 5/5 What do you like best about Incident IQ? Incident IQ includes so many features that work so flawlessly together. We chose IIQ for the following systems: Asset Management Ticket / Asset History SSO Options Student SIS Options Knowledge Base Articles & Platform Part Management Mobile App We chose IIQ for these features, however, they continue to innovate and add more and that list continues to grow in what we like best from the product. Review collected by and hosted on G2.com. What do you dislike about Incident IQ? The Mobile App has some limited features that you don't get when using the full website. The Check-In / Check-Out & Bulk action feature could include more options. Review collected by and hosted on G2.com. What problems is Incident IQ solving and how is that benefiting you? Knowledge Base articles that are attached to tickets or easy to attach to tickets make for self-solving users. We're able to easily get user and asset numbers per building/grade level to help plan for future purchases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Incident IQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Incident IQ ](https://www.g2.com/products/incident-iq/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Do you integrate with single sign-on providers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) GU Guest User What is Incident IQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-incident-iq-used-for) [ View all Discussions ](https://www.g2.com/products/incident-iq/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/incident-iq/pricing) Incident IQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-incident-iq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_20652bb3d9204f6fd07fdfb9beb325e3/schoolstatus.png "Product Avatar Image") SchoolStatus 4.8/5(842) [ Compare Now ](https://www.g2.com/compare/incident-iq-vs-schoolstatus) ##### ##### Incident IQ Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/incident-iq/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk) [Help Desk](https://www.g2.com/categories/help-desk)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk)[HR Service Delivery](https://www.g2.com/categories/hr-service-delivery)[School Management](https://www.g2.com/categories/school-management-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which low-code machine learning platforms give a data team the best end-to-end workflow from cleaning raw data all the way through to deploying a model without switching tools?](https://www.g2.com/discussions/which-low-code-machine-learning-platforms-give-a-data-team-the-best-end-to-end-workflow-from-cleaning-raw-data-all-the-way-through-to-deploying-a-model-without-switching-tools)[Which MDM solution offers the most secure master data governance?](https://www.g2.com/discussions/which-mdm-solution-offers-the-most-secure-master-data-governance)[Best-in-class virtual event apps for business use](https://www.g2.com/discussions/best-in-class-virtual-event-apps-for-business-use) [Which emergency management platforms allow teams to build and test automated notification workflows before a crisis?](https://www.g2.com/discussions/which-emergency-management-platforms-allow-teams-to-build-and-test-automated-notification-workflows-before-a-crisis)[Which file reader tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-reader-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[Best AI Writing Apps for Professionals?](https://www.g2.com/discussions/best-ai-writing-apps-for-professionals) [Show MoreShow Less](javascript:void(0);)