Incident IQ

Incident IQ


Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

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What is Incident IQ?

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More than a help desk, Incident IQ is a K-12 technology support and asset management platform that helps school districts manage the hardware, software, and systems driving today’s classrooms. Discover more at

Incident IQ Details Provided by: Matthew K.

Incident IQ Details Provided by: Matthew Krivanek

VP, Marketing at Incident IQ
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About Incident IQ

More than a help desk, Incident IQ is a technology support platform that enables school districts to manage all the hardware, software and systems that teaching and learning depend on. Incident IQ is built from the ground up for today’s K-12 with simple ticket submission for teachers and students, efficient workflows for support teams, and powerful analytics for leaders.

How do you position yourself against your competitors?

Incident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition in two primary ways:

1) Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems.

2) Incident IQ integrates asset management as a core component of help desk support. Teachers and students don't need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. The user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution.

Incident IQ
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Atlanta, GA
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