Incidentio has always been very responsive to our requests, open to feedback and quick reaction. It didn't happen only once when we reported some type of issue in the process to Incident.io support and in matter of hours the fix was released. That shows their commitment, which is very much appreciated. Review collected by and hosted on G2.com.

A few little inconsitencies in the documentation and examples, which were promptly fixed once reported. Review collected by and hosted on G2.com.

Customization, integration with Teams, ease-of-use Review collected by and hosted on G2.com.

Teams integration has less features than Slack one. Review collected by and hosted on G2.com.

The primary advantage we've seen since adopting incident.io is having a consistent interface to dealing with incidents. Our engineers already used slack as a response platform, but without the templated automation of channel creation/management, stakeholder updates & reminders, post-incident review pipeline etc., incidents often felt haphazard and bespoke, with problems cropping up weeks later when some process points may have been omitted during the fire.

Now engineers are comfortable that when the proverbial alarm bells ring at 3am, they won't miss out important process while dealing with chaos, or have to be reading through long incident-management runbooks that aren't related to the problem at hand. Ability to focus entirely on resolving the issue while incident.io makes sure every box is checked has been keenly felt within the engineering teams.

Ease of use is fantastic, the commands and directory of usage through `/inc` is very intuitive, and requires minimal cheatsheets injected into the incident startup script from our side. Realistically as a responder the training requirement is essentially none.

The tooling was easy to install, even with a few semi-complex workflows for various custom functionality we wanted, and fantastic customer support with prompt responses from the integrated partner channel and our amazingly helpful CSM Georgie. Review collected by and hosted on G2.com.

Nothing major here, so far we've seen a lot of benefits and very few problems with incident.io. My one concern would be that as a customer we've been quite fortunate in that all our major tooling is already supported through integrations, although incident.io's integrations are reasonable but not that extensive. It might have been a problem to integrate tooling if we weren't already using market leading solutions in the industry for triage calls / monitoring etc. Review collected by and hosted on G2.com.

The easy of use of the system within Slack has been great for people in the company and it is incredibly easy to collaborte on incidents as a result. The Speed at which new features are rolled out is great adn the level of support we get is fantastic

Out initial setup was very easy adn despite asking a lot of questions on tweaks etc, we have always had good discussions and in some cases alternative ideas to solve the same solution.

There are a number of integrations out of the box and this has also helped us to get people accustomed to the wider ecosystem. Review collected by and hosted on G2.com.

I am having to really look for something here. We have had an amazing experiecne so far.

I like the status pages, but the one thing that would make it better is to have the service uptimes on the internal pages Review collected by and hosted on G2.com.

Nobody wants to run an incident, but it's an inevibility in the software industry. Incident.io actually makes running an incident an enjoyable expierence and really helps bring focus and organization to a process that has historically been difficult to organize. I love the "slack first" app approach, which bring all the more core feartures of the product into the tooling we tend to use most throughout our days. Incdient.io is stable, easy to use and their support has been top-notch to date. Kudos to the team for building such an intuative, simple and powerful toolset! Review collected by and hosted on G2.com.

Some of the integrations can be a bit slow (e.g. Jira), but they still work just fine. Review collected by and hosted on G2.com.

The main items we like best about incident.io:

- Helpful & responsive customer support

- Very intuitive UI and user-friendly

- Automated incident creation

- Many integrations out-of-the-box

- Automation & configuration possibilities

- Automated post-incident flow

- Open for feature requests & feedback Review collected by and hosted on G2.com.

Nothing we dislike. However, we would like to see a Workday integration. Review collected by and hosted on G2.com.

Using incident.io has significantly streamlines our incident management process. The tool's ability to auto-populate incident documentation has saved us good amount of time, allowing our team to focus on resolving issues rather than on adminstrative tasks.

One of the standout aspects of Incident.io is its exceptional customer support. Their guidance ensured that we could maximize the tool's potential. Need to mention Lucy Jennings who helped the most and always available making sure we get what we looking for. Her presence in the incident team made things incredibly helpful and better, kudos to Lucy.

Overall, incident.io has been a great product for our incident management workflow, combining powerful automation with great support to deliver an outstanding user experience. Review collected by and hosted on G2.com.

While the reporting feature is super helpful, we found that customizing incident response report to our specific needs can be somewhat limited and challenging. Adding more flexibility and customization options in the documenting module would make this tool even more powerful. Review collected by and hosted on G2.com.

Slack integration and guided process is so great and customizable, so easy to onborad new responders. Review collected by and hosted on G2.com.

Some good features requireement the top tier plan Review collected by and hosted on G2.com.

ease of configuration and implementation Review collected by and hosted on G2.com.

AI features are only availble in English Review collected by and hosted on G2.com.

Incident.io does everything for incident management, from the moment you receive an alert to the moment you close a post-mortem. They always come up with solutions you didn't know you needed, that make the tool super powerful. For simple use cases it's very easy to setup; for complicated setups they provide everything you need to make it work, and if they don't, they will probably release it shortly after. I personally have been spoiled by their customer support, it makes every other customer support process seem like a chore. Review collected by and hosted on G2.com.

With the amount of features they release it's sometimes hard to keep up because there is always something new to try or improve. Review collected by and hosted on G2.com.