The UI is polished and is clear. The @incident Slack bot helps a lot in incidents by taking vague direction and understanding what I need. Scribe for incident calls helps keep teams in sync. The AI generated incident summaries and updates saves a lot of time. Yes, it is the best in the industry. Review collected by and hosted on G2.com.

Sometimes the Scribe misunderstands things, AI written incident summaries occasionally gets things wrong. The Insights functionality is very limited, you have to use their prebuilt modules, there is no way to build custom queries or graphs. Review collected by and hosted on G2.com.

I like incident.io for its Catalog, which acts as the source of truth by providing a centralized table for everything in R&D. This dynamic single source of truth is appreciated by various sources. I also appreciate the automated workflows as they allow us to automate tasks like assigning an Escalation Engineer to impactful incidents, enabling better coordination and communication with customers. Additionally, the initial setup was super easy, even easier than expected, which was a pleasant surprise. Review collected by and hosted on G2.com.

Manual statuspage updates, as we didn't migrate our StatusPage to incident.io (we need to gate historical uptime behind login only to customers of ours). Review collected by and hosted on G2.com.

I like incident.io for solving our incident management flows effectively. The team is amazing and easy to deal with. I appreciate the good pricing and how the product solves our issues while evolving with the world. The solution is pretty solid, and the initial setup was super easy and self-serviced. Review collected by and hosted on G2.com.

It's being working well so far, I have no concerns Review collected by and hosted on G2.com.

After a couple years I still think incident.io best feature is the ownership of the incidents. Review collected by and hosted on G2.com.

No, not really. The adoption curve in fast-paced environments was (and is) the pain point, but that's not for incident.io to blame. Review collected by and hosted on G2.com.

I find incident.io incredibly intuitive to work with and set up, making the entire process much more straightforward. The sales team is super helpful, which contributes to the intuitive handling of our incidents. The integration with our monitoring stack, tracing platform, and the use of service uptime pages effectively supports our customer needs. The initial setup was extremely easy, and I loved the onboarding checklist. Review collected by and hosted on G2.com.

nothing that I can think of Review collected by and hosted on G2.com.

It works so wonderfully well. It's intuitive, and powerful, which really helps incident response and post incident actions flow well. Review collected by and hosted on G2.com.

The reporting is terrible. Most of the time we either ingest the data and do analysis through a 3rd party tool or utilize the MCP to create our own dashboards. Review collected by and hosted on G2.com.

I like that it's built around slack and very flexible for modern workflows and processes. Review collected by and hosted on G2.com.

The platform can be a little complex in the beginning and there is a learning curve, but it's more of a testament to how many feature sets there are available so it's a positive thing imo! Review collected by and hosted on G2.com.

Modern tool that’s highly automated and AI-enabled. It handles incident work well, and there are plenty of configuration options to tailor it to what you need. Review collected by and hosted on G2.com.

It can become too noisy, and it can also end up being misconfigured. Review collected by and hosted on G2.com.

We really enjoy working with incident.io, both for the product’s features and overall quality, and for the strong team behind it, who are consistently supportive. Review collected by and hosted on G2.com.

Really minor UX improvements can help to get to a truly excellent product Review collected by and hosted on G2.com.

I appreciate incident.io because it modernizes our incident management tooling and integrates well with third-party tools. I particularly like its customizability with integration on the catalog, which makes it possible to do lookups using the catalog. The initial setup was also pretty easy, which was a plus. Review collected by and hosted on G2.com.

Prioritization of new features and bugfixes is a problem. Depending on your size, customers don't get their feature requests prioritized and bugfixes are slow. Review collected by and hosted on G2.com.