I really like incident.io for oncall and incident management. The catalog allows very rich connections between resources and helps us decide what's important. Our oncall teams can manage their own escalation policies and schedules. Incident.io's incident management is flexible, allowing us to add custom fields to better track and handle incidents. The Slack integration is excellent because it allows teams to stay on Slack during an incident without having to jump between tools. Additionally, it was easier to set up than equivalent products, and the support team, especially Sunita, made our migration smoother by driving the process. Review collected by and hosted on G2.com.

The escalation path could use some improvements, such as being able to link one node to another for custom tree shapes and performing if/else over any field, not just the priority. Additionally, the UX around custom fields in incidents could be better thought through; they are both underwhelming and hidden enough to confuse people. Review collected by and hosted on G2.com.

Key things that we appreciate are the integrations with our alerting stack, the AI / SRE, and integration with our tools such as slack makes incident management intelligent and saves time. The UI is also intuitive and easy to use, at this point we don;t feel there is a better solution. Review collected by and hosted on G2.com.

Nothing major, it might be useful to have some decision type logic in the information fields (if this, then that), so for example, if you have nested sets of values. So, in our case, if you chose a particular root cause or risk type, you could select level one, which would then open up a second set of level 2 values that are only applicable to the level one value. Review collected by and hosted on G2.com.

Very clean and intuitive interface. Easy to develop on call schedules. Conversion from on call incident into post mortem is very clean. Chat logs in the incident response page from the call in real time is super helpful. Similarly slack management helps a lot. The application is fast and no real issues. Pricing is solid in comparison to pagerduty, good ROI. Onboarding support was very high, they helped us convert everything over and even created additional materials to help onboard folks. The AI/intelligence features for the post mortem are very useful, haven't really used the AI SRE side as much. Integration with our observability stack and ticketing was very clean. Review collected by and hosted on G2.com.

No complaints. Generally everything works well. Review collected by and hosted on G2.com.

I love incident.io and its ability to get incidents to the right people really quickly. The support from the team is also really great. When we find a bug or an issue, they are always really quick and responsive to get back to us. Review collected by and hosted on G2.com.

We use incident.io in quite a specific way, which is not entirely aligned with how other customers use the tool. So we have some specific niche requirements in some areas, and it's not always possible to get the system to do what we need. Review collected by and hosted on G2.com.

I find incident.io really valuable for streamlining our processes using a single tool. I like that it has app functionality for easier viewing and portability. The awesome integrations with Microsoft Teams and other tools like Jira and Confluence help streamline our operations. What I like most is their UX, which makes the app easy to view and simplifies processes. The initial setup experience was seamless, and the team was super helpful with our tight timelines. Review collected by and hosted on G2.com.

There are some key integrations with Microsoft Teams to make it on par with Slack; however, the team is actively progressing through this and always provides timely updates. Review collected by and hosted on G2.com.

Easy integration with current tools, good support during the project phase and after, easy daily operation on the UI and with slack integration. Review collected by and hosted on G2.com.

The reporting tool (Insights) that is provided doesn't offer much customization. Review collected by and hosted on G2.com.

I really appreciate the support from incident.io staff. Whether it's on the technical side, or related to licensing and billing, they've been incredibly responsive. Even when I've asked about features I'd like to see added to the roadmap, they've responded quickly. Not everything is handled instantly, but there's often a quick turnaround, which I find really impressive. It's been a joy to work with them. Review collected by and hosted on G2.com.

There are some really minor little bits of friction. Sometimes a particular feature hasn't been there or it doesn't have feature parity with a previous solution. The parity level is like 99%, but not quite a hundred. There are slightly irritating UI issues, like cosmetic bugs. For example, in the routing and alerting config, if we could drag to reorder the routes so we didn't have all the lines flowing over each other, that would improve the user experience. But on the whole, these are incredibly minor little things that we can perfectly happily live with. Review collected by and hosted on G2.com.

I find incident.io to be very reliable and highly configurable. The team is responsive, and it's just a well-designed product. I really like that we can use Slack channels to triage incidents since we're pretty Slack-centric as a company. The scribe feature is amazing because for each incident channel, we can start a call in which the scribe automatically joins and transcribes the call, creating a really useful record. Review collected by and hosted on G2.com.

I guess we're working with them on improving the routing so that we can simplify it across the organization. We need fewer escalation pads. Also, the setup could have been maybe more straightforward. I think we should have worked with their solutions architect team to help us set things up. Review collected by and hosted on G2.com.

What I like most about incident.io is how much easier it makes handling incidents, especially when things are already stressful. Having updates, actions, and communication organized in one place saves a lot of back-and-forth and helps everyone stay on the same page. The Slack integration also makes it feel like part of our normal workflow rather than another tool we have to manage. Review collected by and hosted on G2.com.

The main downside is that some of the setup and customization can feel a bit overwhelming at first. There are a lot of options, which is useful, but it can take time to configure everything properly and learn where certain features are. Some notifications can also feel a little noisy until you fine-tune them. Review collected by and hosted on G2.com.

I find that incident.io is incredibly helpful for organizing our incident management and review processes. The Slack integration is the best feature, allowing us to keep discussions centralized, which is essential for effective incident response. The incident review dashboard helps us easily review historical incidents, enhancing our knowledge organization. Additionally, the IIO AI SRE tool is very useful as it integrates well with our knowledge base. Setting up incident.io was very easy, making it straightforward for our team to adopt. Overall, it's our defacto incident platform for small-medium teams. Review collected by and hosted on G2.com.

We find it problematic to manage communication with vendors or Slack channels that aren't default managed by Incident.io. Our platform is built on many cloud vendors, and we have individual Slack channels with each for incident communication. We would benefit if Incident.io could integrate these channels for better incident management with vendors. Review collected by and hosted on G2.com.