Since implementing Incident Io in our company, it has made incident management much less stressful to manage.

The integration to Slack has meant that we can manage business updates and bring in the teams we need to efficiently and easily as well as giving everyone the visibility needed to be aware and up to date of what's going on.

Its incredibly easy to utilise and the ability to personalise elements of it to our business have been great.

Highly recommend the tool to anybody. Review collected by and hosted on G2.com.

I can honestly say I have no complaints when it comes to incident io - so far, it's been a flawless experience and can say that it's personally made my role a hundred times easier when I'm involved in incidents. Review collected by and hosted on G2.com.

Recent changes in our incident handling process put a lot of communication/documenting tasks on the person handling an ongoing incident. Migrating to incident.io cut down a lot of the extra responsibilities, it is really a tool acting as an extra hand - or even brain. Review collected by and hosted on G2.com.

The options availabe during the handling of an incident are so vast, it can be confusing: colleagues need at least one training session to get their bearings. In an ideal world, you wouldn't have to think about what to do - but that ideal world might not exist. Review collected by and hosted on G2.com.

Intuitive platform with dozens of integrations. Account and customer success team are fantastic partners. Incident.io has been a game changer, with value delivered to the business immediately after implementation. Review collected by and hosted on G2.com.

There's nothing to dislike about the platform or company. With that being said, it seems like there is still room for growth in regards to business maturity. Review collected by and hosted on G2.com.

For our engineers working on incident, the primary interface for incident.io is slack. It's where we collaborate and where we were gathering to handle incident before introducing incident.io.

But back in the days, we had a process: it was not good or bad, it was just not followed during the adrenaline rush of an incident. Reading process doc is 100% not your goal. Who can blame the first responder that saved the day?

That's where incident.io really shines: it allows to seamlessly nudge or suggest actions. You can implement your incident management framework easily.

A few examples we implemented:

- You assessed the incident as high prio, here's a short message, with more details in the thread, on what you need to do to keep the business up-to-date. And if you need them in the call asap, here's how.

- You're on a high prio incident, maybe you should escalate to get some help? Here's a simple button.

- Incident is over? Cool, here's what we expect from you on the postmortem.

The ease of use means no training is required. It also allows us to have incident leaders with no specific training, it just got easier so you can concentrate on what matter: enhancing your system & reliability.

That's what we were and we are still benefitting from. But since incident.io introduced some AI features for no additional cost. We configured incident.io to read the incident's slack messages and it is now able to suggest pretty accurate summary. It's a suggestion, you can easily edit it before accepting it. It's not going to revolutionnize our incident management, but it definitely increased the communication quality and increased the frequency of updates shared, because they are easier to write.

And to be crystal clear: we're not sending more AI generated bullshit updates, it's able to retrieve the context, impact and stuff you mentioned 20min ago and mix it with the 2min ago message mentioning the mitigation action and summarize it in a coherent summary. Review collected by and hosted on G2.com.

We're happy customers as reflected in the recommendation score. But there's always room for improvement, for instance some integrations aren't as polished as we expect such as the follow-up and postmortem part. Our process differ a little bit from the builtin process in incident.io and today APIs are not yet fully ready to ingest our follow up tasks created externally into incident.io. Review collected by and hosted on G2.com.

Its intuitive UI is easy to integrate and helps the developers in their everyday work while providing enough transparency to management. The team is terrific and believes in their product, and it actively helps us take our first steps toward a better world. Review collected by and hosted on G2.com.

There is nothing so far that we dislike. Review collected by and hosted on G2.com.

By automating the coordination, communication, and documentation tasks that are traditionally manual and time-consuming, incident.io frees up the incident response team to focus on solving the critical issues at hand. It ensures that all stakeholders are kept informed with the right information at the right time, reducing confusion and aligning efforts towards resolution. Review collected by and hosted on G2.com.

There isn't much to dislike; I've really enjoyed working with the tool and our customer success manager was there to support us through every step of the integration. Review collected by and hosted on G2.com.

The user experience. It's very much built by incident responders, for incident responders. Review collected by and hosted on G2.com.

Some limitations to the webhooks, would be good to see more circumstances to send events elsewhere. Review collected by and hosted on G2.com.

incident.io has drastically reduced the additional cognitive load on stakeholders involved in the Incident Response lifecycle in our company. It has great usability that removes operational tasks of organization, documentation and structuring from the path that make us focus almost 100% of our effort on tasks that will actually contribute to mitigating and, subsequently, resolving that incident.

Another advantage is the tools it provides us with to also improve the pre- and post-incident cycle based on data and enforced routines.

The effort to integrate incident.io with our main tools, in addition to the necessary setups in the tool itself, were practically nil. Really very easy to operate and configure.

Additionally, the customer service team has been incredibly responsive and helpful. The resolution time for the few problems we had was extremely quick, in addition to all the attention they gave to exposing our needs, some of which were incorporated into the platform within a few months/weeks.

In a very short time, incident.io became an essential tool in the day-to-day life of our engineering team, with smooth adoption and without generating much friction or learning overhead. Review collected by and hosted on G2.com.

I believe there are some things that could be more configurable, such as the types of events that should become messages in the incident feed on the slack channel. Sometimes the feed becomes excessively polluted. But this is a minor issue, nothing that really interferes with our day-to-day work. Review collected by and hosted on G2.com.

I've been using incident.io for incident management at our company, and I must say, the product is simply amazing. It's user-friendly and makes incident management a breeze. What's even more impressive is the responsiveness of their support team. They've not only been prompt in addressing any issues but have also gone above and beyond to assist me. Highly recommend! Review collected by and hosted on G2.com.

Honestly, there's nothing I dislike about incident-io. It's been a fantastic tool for us. Review collected by and hosted on G2.com.

The UI is so well designed. Setting expressions for automation is so smooth. Lucy and Herbert are agreat! Review collected by and hosted on G2.com.

nothing that I can think of. So far so good. Review collected by and hosted on G2.com.