--- title: incident.io Reviews meta_title: 'incident.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 231 reviews by the users' company size, role or industry to find out how incident.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 231 scale: '5' date_modified: '2026-08-14' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # incident.io Reviews **Vendor:** incident.io **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 231 ## About incident.io incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust. ## incident.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency. (55 reviews) - Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication. (45 reviews) - Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable. (41 reviews) - Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms. (29 reviews) - Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process. (25 reviews) - Intuitive (24 reviews) - Features (20 reviews) - Easy Setup (19 reviews) - Automation (16 reviews) - Customizability (13 reviews) **What users dislike:** - Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations. (11 reviews) - Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness. (9 reviews) - Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io. (8 reviews) - Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io. (8 reviews) - Users note several **feature issues** with the public API and catalog creation, impacting integration and usability. (7 reviews) - Learning Curve (4 reviews) - Users find the **setup and configuration confusing** , especially regarding escalation paths and the UI's frequent changes. (3 reviews) - Template Issues (3 reviews) - Overwhelming (2 reviews) - Search Difficulty (2 reviews) ## incident.io Reviews ### 1. I have been using incident.io for a couples of weeks now and it is easy and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Nathali A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about incident.io?** Incident.io is easy to use and very intuitive. The command tool to handle incidents through Slack is great. Also, having alerts such as phone calls, SMS, and emails, along with a management tool for incidents and post-incident reports in a single app, is extremely useful. **What do you dislike about incident.io?** Assigning an incident leader requires extensive configuration; it should be simpler to assign the on-call person. **What problems is incident.io solving and how is that benefiting you?** We had separate tools for receiving alerts and manage incidents, that's the problem incident.io is solving primarily for us, now by using it, we can have all in a single app. ### 2. Elegant, innovative and adaptive - what a gem of a product (and company) **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2024 **What do you like best about incident.io?** The intuitive design, overall ease of use and stellar customer relationship experience has made me an avid fan of this product (and company) While most companies these days are boasting about their use of AI, incident.io to me stands out about how deliberately they use AI. The suggested follow up actions and suggested incident summaries based on the context gathered in the incident channel are spot on most of the times and the way these are surfaced to the user to either accept, modify or decline is absolutely seamless. As mentioned by many others, the customer experience has been beyond anything I've seen in enterprise software. Issues are incredibly easy to raise and are responded to and sometimes even fixed within hours. Even feedback on existing features or suggestions for new ones are acknowledged, discussed, catalogued and also diligently followed up on once a suggestion has been released. **What do you dislike about incident.io?** As much as the team is very open and responsive to questions or ideas about the product roadmap, a more structured overview on what features to expect when would be nice (bonus points if customers would even get a chance to vote on roadmap priorities) The setup/configuration of escalation paths can be a bit confusing (e.g. the differences between working hours of a paths vs. notification urgency vs. schedule) The UI of the web dashboard changes quite frequently - some (more) tool tips on first visit would be nice to explain what has changed I'd like some more configuration options for some features - e.g. I'd love to opt out of using the "Pause an incident" feature and would like to choose to only post a final call summary but not continously post call updates Maintentance announcements on internal status pages - pretty please? **What problems is incident.io solving and how is that benefiting you?** It removes most of the overhead that is holding people back to create "proper" incidents, which lowers the barrier and in turn increases visibility on the true amount and types of incidents that do occur but were previously not captured anywhere. ### 3. The gold standard in incident management/on call tooling **Rating:** 5.0/5.0 stars **Reviewed by:** Luis S. | Tech Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about incident.io?** Overall, it is a very well-thought-out product that perfectly fits in a much-needed area for companies that want to achieve operational excellence. Some points that stand out: * Frictionless configuration and onboarding (so easy that our first incident was created/led by a colleague even before the "official rollout" all by themselves! ) * Ai features that provide actual value during and after the incidents * Great integration between Slack and the web view * Enforcing the defined processes * Visually gorgeous 🤩 * Exceptional support and communication with the incident.io team * Very open to feedback and suggestions with a seemingly never-ending stream of wonderful features 🚀 **What do you dislike about incident.io?** There is nothing really to dislike, more of a view on improvements. For example, support more HRIS like Workday and provide pre-built SDK/API modules for even easier integration. **What problems is incident.io solving and how is that benefiting you?** Incident.io is being used to replace a legacy custom tool and support the complete lifecycle of incidents and their followips, alerting, on call for a 1000+ people international organization. ### 4. Tooling made to make incidents flow like water instead of ice **Rating:** 5.0/5.0 stars **Reviewed by:** Ian K. | Director of Reliability, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about incident.io?** Incident IO is the first product I've used that directly understands the reality of an incident using slack and how to stream line that flow. I love how it helps us get one started, get folks involved and then gentle nudges if specific actions like assigning someone to role or task take place. It rewards those that follow these flows with silence and helps remind those that don't. In the 3 months since we have implemented it, we have gone from having no visiblity at all in outages to clear understanding of how many interrupts are happening a day. We see what are the noisy alerts and problem services that we need to focus on. Our previous After Action Report process would take 30 mins to make each time. Now it takes about 5 mins and has more data involved. Incident IO is in our slack and their support teams jump whenever we have an issue. The tooling just tends to work, so most of our issues have been us pushing the product forward into new areas on how to use it. They have been fantastic partners in helping us make our incidents a valuable process internally. **What do you dislike about incident.io?** The biggest issue I have with incident io is I'm very spoiled with a system that understands and uses slack well in making each incident actionable. **What problems is incident.io solving and how is that benefiting you?** One of the biggest problems we had was a reasonably automated realtime visibility into the incidents we had while working with the communciation patterns of our company. Incident.io is a slack friendly, action orientated tool which fits perfectly with our Bias towards Action culture. Leadership now knows all the open incidents in an easy to view WebPage and are notified (as desired) when incidents get escalated to high enough levels that they care about. An example is when a P1 occurs, we have it automatically adding our executive team into the channel so they can be engaged in decisions, communication and coordination immediately. Our leadership also reviews the monthly and weekly reports on what are the noisiest or busiest services to know where to focus some time to keep our customers happy. ### 5. Great tool for incident management and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about incident.io?** - incident.io is very easy to pick up and use out of the box - incident.io has been very easy to implement and has allowed us to easily scale to a global scope - The customer support has been fantastic and is world class and hard to beat. Anytime I have a question, no matter how small, I receive an answer quickly and it's almost always what I'm looking for. They have a very customer first attitude and it shows in how they supported us as we onboarded/implemented the product and as we've transitioned to users. - incident.io has a lot of built in integrations which makes it a good one stop shop for incident management. One of our pain points before we implemented incident.io was having to navigate multiple tools, however incident.io has solved that for us thanks to how well it integrates with other products. Where there aren't built-in integrations we are able to make use of incident.io's API to integrate with other services. **What do you dislike about incident.io?** - The inability to auto create a Microsoft Teams call using the Slack product. Slack's huddles have consistently given us issues so we've had to continue using Microsoft Teams for our incident calls. I've worked around this by using incident.io's API calls to automate Teams call creation when we create an incident in Slack, however having a built-in Teams integration, especially since the overall Microsoft Teams product was just launched, would be nice. **What problems is incident.io solving and how is that benefiting you?** Our operations team had to quickly adapt to a global support scope. This involved creating an incident management process that not only took our existing domestic process into consideration but also accounted for our global markets and all of the differences that came with it. Implementing incident.io allowed us to quickly create a new incident management process that took all this into account. We were able to create a new process for our global markets and then fit it in with our existing domestic process which has led to us having a standardized incident management process all around. Going forward as our scope continues to expand, I have no doubt that incident.io will allow us to introduce new markets with agility. incident.io is also solving the problem of having to deal with multiple tools during an incident. Previously we would have to juggle incident documentation in one platform, alert acknowledgement and on-call paging in another, but with incident.io we've been able to consolidate our tooling into one which allows us to focus on what's important during an incident rather than focus on how we juggle multiple tools. ### 6. A great replacement for PagerDuty **Rating:** 4.5/5.0 stars **Reviewed by:** Harvey J. | Director of Platform, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about incident.io?** We like how we can manage our incidents in one place. The way it organises all the information being fed into an incident makes it easy to follow for everyone in and out of engineering. The recent addition of on-call allowed us to migrate our incident response from PagerDuty and it was very straight forward to setup. **What do you dislike about incident.io?** Nothing to dislike, I would just like to have Datadog DORA metrics integration. **What problems is incident.io solving and how is that benefiting you?** Having many tools to manage incidents and now just needing one. Improving the way we communicate incidents within the company and how teams deal with incidents. The staus page integration is a huge help. We can now have every team on-call and have specific alerts routed to them. **Official Response from Chris Evans:** > Hey Harvey! Thanks so much for taking the time to write this, and glad to hear the migration and resulting setup is working well for you. Absolutely hear you on the DORA metrics. I expect we’ll add a native way to integrate deployment events soon, at which point we should be able to give you that insight all within the platform. Cheers! Chris ### 7. Fantastic product, great team! Takes all the stress and complication out of managing incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Scott K. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about incident.io?** The tool is absolutely fantastic; very easy to use and implement. You rarely need to look at the docs. With incident.io, managing incidents is no longer a chore due the automation that covers the whole incident lifecycle; from when an alert is triggered, to when you finish the post mortem. Since using incident.io people are definately creating more incidents to solve any issues that may arise, including those that are trival. The custom support offered is superb, they are very fast to respond and happy to help and deep dive into things. They can also push a change quickly if something is not quite right. **What do you dislike about incident.io?** If I have to pick something, i would say as they frequently release a lot of features, it can sometimes be hard to keep up, but when do you notice something extra you want to add, it is always a simple process to enable it. **What problems is incident.io solving and how is that benefiting you?** We want our platform to be more reliable. Incident.io helps us manage incidents in a simple and intuitive way, with the end goal of easily being able to learn from incidents. ### 8. Fantastic incident management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about incident.io?** Customization, integration with Teams, ease-of-use **What do you dislike about incident.io?** Teams integration has less features than Slack one. **What problems is incident.io solving and how is that benefiting you?** Having a structured and scalable incident response process. ### 9. An excellent tool to seamlessly automate incident management concerns. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack S. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about incident.io?** The primary advantage we've seen since adopting incident.io is having a consistent interface to dealing with incidents. Our engineers already used slack as a response platform, but without the templated automation of channel creation/management, stakeholder updates & reminders, post-incident review pipeline etc., incidents often felt haphazard and bespoke, with problems cropping up weeks later when some process points may have been omitted during the fire. Now engineers are comfortable that when the proverbial alarm bells ring at 3am, they won't miss out important process while dealing with chaos, or have to be reading through long incident-management runbooks that aren't related to the problem at hand. Ability to focus entirely on resolving the issue while incident.io makes sure every box is checked has been keenly felt within the engineering teams. Ease of use is fantastic, the commands and directory of usage through `/inc` is very intuitive, and requires minimal cheatsheets injected into the incident startup script from our side. Realistically as a responder the training requirement is essentially none. The tooling was easy to install, even with a few semi-complex workflows for various custom functionality we wanted, and fantastic customer support with prompt responses from the integrated partner channel and our amazingly helpful CSM Georgie. **What do you dislike about incident.io?** Nothing major here, so far we've seen a lot of benefits and very few problems with incident.io. My one concern would be that as a customer we've been quite fortunate in that all our major tooling is already supported through integrations, although incident.io's integrations are reasonable but not that extensive. It might have been a problem to integrate tooling if we weren't already using market leading solutions in the industry for triage calls / monitoring etc. **What problems is incident.io solving and how is that benefiting you?** Incident.io is helping us automate company incident management process, so that all incidents are handled in a consistent manner, minimising burden on engineers during intense incident response windows, and increasing stakeholder confidence that every bit of process around incident management is completed and recorded. ### 10. Great product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Marc v. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about incident.io?** The easy of use of the system within Slack has been great for people in the company and it is incredibly easy to collaborte on incidents as a result. The Speed at which new features are rolled out is great adn the level of support we get is fantastic Out initial setup was very easy adn despite asking a lot of questions on tweaks etc, we have always had good discussions and in some cases alternative ideas to solve the same solution. There are a number of integrations out of the box and this has also helped us to get people accustomed to the wider ecosystem. **What do you dislike about incident.io?** I am having to really look for something here. We have had an amazing experiecne so far. I like the status pages, but the one thing that would make it better is to have the service uptimes on the internal pages **What problems is incident.io solving and how is that benefiting you?** Not only does incident.io give us a platform to deal with incidents, it has come a long way in providing insights and lets us create datapoints to use for our reporting across the business. The ability to hook inot alerts also helps us to get ahead of the game. Having used opsgenie, we had little uptake on alerts and managing them, but with incident.io we have a lot more engagement it seems ### 11. Exceptional customer support and time saving automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about incident.io?** Using incident.io has significantly streamlines our incident management process. The tool's ability to auto-populate incident documentation has saved us good amount of time, allowing our team to focus on resolving issues rather than on adminstrative tasks. One of the standout aspects of Incident.io is its exceptional customer support. Their guidance ensured that we could maximize the tool's potential. Need to mention Lucy Jennings who helped the most and always available making sure we get what we looking for. Her presence in the incident team made things incredibly helpful and better, kudos to Lucy. Overall, incident.io has been a great product for our incident management workflow, combining powerful automation with great support to deliver an outstanding user experience. **What do you dislike about incident.io?** While the reporting feature is super helpful, we found that customizing incident response report to our specific needs can be somewhat limited and challenging. Adding more flexibility and customization options in the documenting module would make this tool even more powerful. **What problems is incident.io solving and how is that benefiting you?** Collaboration with different stakeholders and team, streamlined and effective communications, and documentation including the inclident timeline ### 12. Amazing product, unparalleled customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo P. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about incident.io?** Incident.io does everything for incident management, from the moment you receive an alert to the moment you close a post-mortem. They always come up with solutions you didn't know you needed, that make the tool super powerful. For simple use cases it's very easy to setup; for complicated setups they provide everything you need to make it work, and if they don't, they will probably release it shortly after. I personally have been spoiled by their customer support, it makes every other customer support process seem like a chore. **What do you dislike about incident.io?** With the amount of features they release it's sometimes hard to keep up because there is always something new to try or improve. **What problems is incident.io solving and how is that benefiting you?** Without a proper response process, incidents become chaotic. Incident.io has helped us define a proper process for the organization, automating many parts of it and integrating easily with our existing tools. ### 13. Revolutionary incident handling **Rating:** 5.0/5.0 stars **Reviewed by:** Tamás B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about incident.io?** Recent changes in our incident handling process put a lot of communication/documenting tasks on the person handling an ongoing incident. Migrating to incident.io cut down a lot of the extra responsibilities, it is really a tool acting as an extra hand - or even brain. **What do you dislike about incident.io?** The options availabe during the handling of an incident are so vast, it can be confusing: colleagues need at least one training session to get their bearings. In an ideal world, you wouldn't have to think about what to do - but that ideal world might not exist. **What problems is incident.io solving and how is that benefiting you?** Handling most of the communication and documentation tasks for me **Official Response from Chris Evans:** > So good to hear about your experience here. Having an extra pair of experienced hands in an incident is exactly what we’re shooting for too! ### 14. Incident.io allows us to focus on what matters, not reading doc nor process **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about incident.io?** For our engineers working on incident, the primary interface for incident.io is slack. It's where we collaborate and where we were gathering to handle incident before introducing incident.io. But back in the days, we had a process: it was not good or bad, it was just not followed during the adrenaline rush of an incident. Reading process doc is 100% not your goal. Who can blame the first responder that saved the day? That's where incident.io really shines: it allows to seamlessly nudge or suggest actions. You can implement your incident management framework easily. A few examples we implemented: - You assessed the incident as high prio, here's a short message, with more details in the thread, on what you need to do to keep the business up-to-date. And if you need them in the call asap, here's how. - You're on a high prio incident, maybe you should escalate to get some help? Here's a simple button. - Incident is over? Cool, here's what we expect from you on the postmortem. The ease of use means no training is required. It also allows us to have incident leaders with no specific training, it just got easier so you can concentrate on what matter: enhancing your system & reliability. That's what we were and we are still benefitting from. But since incident.io introduced some AI features for no additional cost. We configured incident.io to read the incident's slack messages and it is now able to suggest pretty accurate summary. It's a suggestion, you can easily edit it before accepting it. It's not going to revolutionnize our incident management, but it definitely increased the communication quality and increased the frequency of updates shared, because they are easier to write. And to be crystal clear: we're not sending more AI generated bullshit updates, it's able to retrieve the context, impact and stuff you mentioned 20min ago and mix it with the 2min ago message mentioning the mitigation action and summarize it in a coherent summary. **What do you dislike about incident.io?** We're happy customers as reflected in the recommendation score. But there's always room for improvement, for instance some integrations aren't as polished as we expect such as the follow-up and postmortem part. Our process differ a little bit from the builtin process in incident.io and today APIs are not yet fully ready to ingest our follow up tasks created externally into incident.io. **What problems is incident.io solving and how is that benefiting you?** Incident.io solves the incident management process implementation by seamlessly help first responders to get help or communicate without getting in the way of recovery or asking them to read some static documentation. ### 15. A great platform that simultaneously empowers and simplifies incident response **Rating:** 5.0/5.0 stars **Reviewed by:** Igor Natanael A. | Senior Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about incident.io?** incident.io has drastically reduced the additional cognitive load on stakeholders involved in the Incident Response lifecycle in our company. It has great usability that removes operational tasks of organization, documentation and structuring from the path that make us focus almost 100% of our effort on tasks that will actually contribute to mitigating and, subsequently, resolving that incident. Another advantage is the tools it provides us with to also improve the pre- and post-incident cycle based on data and enforced routines. The effort to integrate incident.io with our main tools, in addition to the necessary setups in the tool itself, were practically nil. Really very easy to operate and configure. Additionally, the customer service team has been incredibly responsive and helpful. The resolution time for the few problems we had was extremely quick, in addition to all the attention they gave to exposing our needs, some of which were incorporated into the platform within a few months/weeks. In a very short time, incident.io became an essential tool in the day-to-day life of our engineering team, with smooth adoption and without generating much friction or learning overhead. **What do you dislike about incident.io?** I believe there are some things that could be more configurable, such as the types of events that should become messages in the incident feed on the slack channel. Sometimes the feed becomes excessively polluted. But this is a minor issue, nothing that really interferes with our day-to-day work. **What problems is incident.io solving and how is that benefiting you?** We are a SaaS and we are focused on reducing Mitigation Time for high/mid severity incidents, in addition to better mapping low severity incidents in order to prevent them from happening recurrently and preventing the expansion of their impacts on our customers and the productivity of our product/engineering team. The tool helps us focus on what really needs to be done to mitigate and resolve the issues that are happening during the incident. We can, for example, dump information and then reorganize or filter it more carefully. Furthermore, structuring communication allows more people to participate more effectively, without the need to interrupt the response flow at all times to understand what is happening and the current state of response. For the post-incident flow, all the data analysis tools, in addition to the learning flows themselves that generate greater enrichment of incident data, are things that have helped us a lot to understand where our main problems are and how to attack them. . ### 16. A tool that works with you - instead of forcing you to change the way you work. **Rating:** 4.5/5.0 stars **Reviewed by:** Craig C. | Principal Engineer and Tech Lead at Tessian, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about incident.io?** There are two important things that incident.io "just got right" for my company. * The tool aligns itself with your current incident management process - instead of forcing you to align your process with a tool. We already had a (very manual) incident management process and we were suffering from a lack of adherence to the process. With incident.io, we were able to configure it to guide our Responders to the process without them needing to memorize a bunch of proceedures. The tool simply knows when something should occur and either automates that (when possible) or provides guidance to the Responder on what needs to be done. * It upped our game where it comes to our processes and reporting. Because incident.io has many clients and many customers - just poking around in it will guide the admin to industry best practices and helps encourage streamlining or optimizing the useage of the tool to reduce mental load duing an incident. Couple that with an excellent support model. Lucy Jennings - our account rep is amazing at helping us understand where we deviate from other customers and she takes the time to understand why we deviate ourselves. Sometimes the outcome is we figure out we should align with others. Other times it's a product request to expand the capabilities of incident.io. Whilst I would love to think we have the best account rep incident.io has to offer... judging from what I see on LinkedIn I think whomever is assigned to your company will be equally top notch (but you're still amazing, Lucy!). **What do you dislike about incident.io?** They are aware and working on feature sets for this, but the post-mortem export to Confluence is a bit limiting. The main limitation is that it doesn't allow you to re-export a post-mortem documentation with new data. We like to fill in the post-mortem documentation with the discussion meeting and this means now that we export, edit the export, and those edits can't make their way back to incident.io. We would prefer a system where the post-mortem could be run from within incident.io and then the export becomes more of a long term archive than anything else. **What problems is incident.io solving and how is that benefiting you?** * Ensuring that our incident management process is adhered to without creating cognitive load on Responders or manual auditing. * Insights into our incidents that wasn't possible when it was just a collection of wiki pages. ### 17. Where Slack and incidents collide! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about incident.io?** Incident.io has become an indispensable asset in our organizational toolkit, seamlessly integrating into our workflow and daily operations on Slack. The Incident.io team is committed to continuous improvement, which distinguishes it as a standout solution in the realm of incident management. The regular updates and responsiveness to user feedback, underscore a commendable dedication to refining the user experience. A recent enhancement introduced a "suggested summary" feature for incident summaries, using AI to remove the pain of crafting the perfect summary. **What do you dislike about incident.io?** There is little to dislike about the design and delivery of this platform. However, I'd like to see some more customizations for reporting that fit the needs of our business. Currently, the reporting is still quite static and has limited customization capabilities. **What problems is incident.io solving and how is that benefiting you?** Incident Management Public status page Keeping stakeholders informed Creating Post-mortems ### 18. Incident.io has greatly improved our workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about incident.io?** The End to End Incident Management process and integrating with our blameness post-mortems. The AI summaries of incidents in Slack is very useful too and startlingly accurate. **What do you dislike about incident.io?** For me personally, it took a little while to totally grok incident.io but now that I've used it more I am encouraging even greater use. **What problems is incident.io solving and how is that benefiting you?** Workflow; integrating with JIRA (for actions/followins); automated timeline (for post-mortems); historical look back of incidents; centalizing conversations in Slack and creating awareness. ### 19. Super App: No Stress during an Incident **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah I. | Business Operations Manager, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about incident.io?** Incident.io is a super app that you can easily set up, use and integrate with other 3rd party applications to ensure relevant stakeholders are notified to resolve any unplanned activity. At no time will you need customer support, but at the same time they are always available to assist. Not to forget the features available i.e. classifying incidents per severity, incident lead, brief description space ensuring efficient incident management and readiness anytime **What do you dislike about incident.io?** The fact that it has not yet inculcated any AI feature to help in summarizing and preparing the incident, learnings and post-incident activities. **What problems is incident.io solving and how is that benefiting you?** The incident.io app enabled the organization to stay ready at any time to manage, support and resolve customers whenever an incident occurred. Further, we were able to perform retrospective reports and tweak rules and incident policy to match business and stakeholder needs. **Official Response from Chris Evans:** > Hey Jeremiah! Thanks so much for the kind words. You'll be pleased to hear, we've released a suite of AI features, including summarizing incidents, suggesting follow-up actions, and finding similar incidents. ### 20. Developer and Business Friendly Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Claire K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about incident.io?** One of the major benefits of working with incident.io is their customer focus. Feedback is easy to provide and listened to. Improvements happen quickly. And they care about the UX and DX of their solutions. Questions are also welcomed and quickly answered. The friendly interactions are some of the best I've had in buyer relationship. The ease of use enables non developers to be comfortable using the tooling if needed, but it's also very developer centric. Which treads a very thin line of making most people happy. Kudos! The level of customisation makes it easy to support a wide variety of workflows and we were able to setup things with no hassle. The UI and slack integration are just so easy to use. **What do you dislike about incident.io?** Very little for me to dislike. Which is super rare for me to say! Other tooling often does the job but is painful to use, or lovely to use and doesn't do what you need. Not true for incident.io. **What problems is incident.io solving and how is that benefiting you?** Removing the confusion and pain around incidents. Makes it easy for those solving the incidents to focus on remediation and those handling comms to do just that. And those observing can see the status and latest without needing to distract anyone. ### 21. Best in class customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about incident.io?** Incident.io's support process and standards are excellent. Ease of use and ease of implementation are critical to gaining buy-in from incident responders, and incident.io is a breeze. It's integration features are easy to implement. I use it every day and it's one of the few tools that I use that actually brings me joy. **What do you dislike about incident.io?** Being a startup, the breadth of integrations that they support is modest, but I can't wait to see what comes out of the next couple of years. **What problems is incident.io solving and how is that benefiting you?** It allows us to automate what was previously a small novel's-worth of processes and procedures. With incident.io we don't really need to train responders; they can pick up the tool and start using it to solve problems for our customers straight away. The postmortem / CoE process is also heavily automated where it wasn't before. Fewer follow-ups slip through the cracks in our fast-paced work environment. ### 22. Great incident tooling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about incident.io?** Incident.io has dramatically improved the experience for calling incidents in our organization, and improved the process we use to handle them. Good support and documentation during implementation has made the transition smooth, and new users have found the product easy enough to grasp that training isn't generally required (the `/inc tutorial` functionality covers most of the rest). It's allowed us to deprecate and remove an inferior home-grown alternative, make things smoother/easier/less stressful during incidents, and provided much more insight into what we're doing. External and internal status pages integrate nicely with custom fields and flows; and incident.io integrates nicely with our existing monitoring, alerting, and communications stack. **What do you dislike about incident.io?** There are a number of improvements incidents.io can make that can enable better processes in an organization- the majority of these are on the roadmap, so less a dislike about incident.io, and more impatience. It's very tempting to use incident.io for non-incident operational processes, be they maintenance/upgrades, customer requests, etc- the lack of alternative keywords and varied flows makes that tricky, but the issue is on the roadmap. Merging incidents/incident swimlanes could help in more complex scenarios, and again, is on the roadmap. Better API documentation, and terraform support would be very nice. **What problems is incident.io solving and how is that benefiting you?** Incident.io improves our ability to handle and mitigate unexpected business risk from a number of different sources. ### 23. Simplifying the life of incident responders **Rating:** 4.5/5.0 stars **Reviewed by:** Joar S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about incident.io?** The separation of functionality between Slack and the website is extremely powerful. This gives us the ability to have rich reporting and compliance controls in place without cluttering the experience and the workflow for the incident responders working to solve the incident during the live phase. All essential tasks during the incident live phase can be handled or initiated inside Slack. When we move to the post-incident analysis and learning phase, there is a mix of web and slack interfaces. The idea of having actions during the incidents as a concept that is different from the follow-up actions to consider after the incident. Status pages (internal and external) are integrated and make it a lot easier to keep the various stakeholders (including customers) informed. **What do you dislike about incident.io?** There is not much to dislike. It is not a static experience. If you are unhappy, let Incident.io support staff know. Most of our comments on features have been responded to by changes to the product, config changes, or different ways of doing it. **What problems is incident.io solving and how is that benefiting you?** Incident.io has helped us focus more on how we want to conduct the incident response and follow-up and spend less time on implementing homegrown tools in an ad-hoc fashion. Bringing a complete tool to our incident process allows us to clarify roles, and processes and put the effort into the things that improve the experience for both incident responders and customers. We have become more professional in the way we handle and communicate during incidents without having to invest a lot of man-hours to make it happen. The collaboration with our account manager from incident.io and their support team has also helped us democratize the contribution to and improvement of the incident process. Improving the incident process is no longer limited to only the Java programmers who can tweak our homegrown tool. Now, everybody that can state their case in meetings or Slack conversation with support can describe the improvements they would like to see, and have feedback and possibly a fix. We see a lot more engagement and ideas now than compared to when we were building a tool ourselves. ### 24. Crucial piece of your incident management **Rating:** 4.0/5.0 stars **Reviewed by:** Roro O. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about incident.io?** Incident.io is extremely easy to use. The platform is easy to set up and integrates well with several tools. Making it a critical part of our incident handling and communication process. It helps both during an incident and the post-incident/post-mortem process by allowing users with little training to manage incidents like pros. **What do you dislike about incident.io?** Some of the best features are in the pro plan, and the price discrepancy between the basic and the pro can be daunting. Especially since incident.io doesn't handle alerting, you need to rely on a separate platform to manage alerts. **What problems is incident.io solving and how is that benefiting you?** It simplifies the collaboration and communication process during an incident. Ensuring all needed parties are well informed about an incident and the necessary follow-up work is handled appropriately. ### 25. Putting Structure around Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Akshai S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about incident.io?** Incident.io stands out to us as a tool which seamless integrates into our internal communication tool of choice - Slack. This means there is no steep learning curve or change of process required for us to adopt Incident.io. In a matter of days, we were familiar with how to raise incidents through the tool. The customer success and product teams are extremely responsive and receptive to feedback. **What do you dislike about incident.io?** There's not much I dislike really. The metrics through the status page could be a little more flexible to avoid the need to manually export the incidents and manipulate the data. **What problems is incident.io solving and how is that benefiting you?** Incident.io has allowed us to provide a framework for incident management which is easy for anyone to pick up and follow. It allows us to efficiently get incidents raised automatically and resolved quickly, reducing customer impact. ### 26. Solid experience, easy to set up **Rating:** 4.0/5.0 stars **Reviewed by:** Geoff H. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about incident.io?** Incident.io was easy to install and configure. It's already helped us do a better job of responding to minor incidents that previously were handled informally and not as well documented. We've already had some nice interactions with their customer success team and engineers with some minor feature requests that got added quickly. **What do you dislike about incident.io?** We're not using Incident.io's status pages yet for external reporting because they don't have status page integration with outside services in the same way that statuspage.io does. **What problems is incident.io solving and how is that benefiting you?** Incident.io helps us ticket incidents, pull discussion into one place, coordinate outside response, and collect evidence for later post-mortems. It does everything we need an incident management tool to do. ### 27. Great product, great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about incident.io?** Our team uses incident.io's status page feature for incidents and scheduled maintenance. The product "just works" -- it has pretty much everything we need and nothing we don't. The product team clearly worked with users to identify the key features. I appreciate its simplicity. The customer support team is hyper responsive and has even shipped some requests that we submitted to improve the product. **What do you dislike about incident.io?** I don't have anything I dislike about the product. **What problems is incident.io solving and how is that benefiting you?** - Internal incident management - Communicating our API health via status page. ### 28. Makes managing major incidents smooth and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about incident.io?** - Great automation across multiple tools, such as Google Suite, PagerDuty and Atlassian - Very easy to configure, and making on-the-fly changes is simple - Excellent post-mortem workflow that guides you through the steps from start to finish in checklist form - Everything can be done from Slack. For Slack-centric departments / businesses, this makes it easy to pick up and use with minimal training (if any) - Communication to internal / external stakeholders is straightforward, easy to read and supports multiple communication mediums (such as a great status page feature, SMS and email) - The onboarding process was really smooth. The support from incident.io is top-notch, often replying within minutes to a question or request for help. - The incident team are always working on improvements and adding new features, which are released on an almost weekly basis. It's great to know you're working with a provider that is always making improvements and adding new features that have been requested by their customer base. **What do you dislike about incident.io?** - Doesn't yet support SLA tracking - It's currently hard to see how the tool can be used to manage non-major incidents, due to the fact a Slack channel is always created for any incident. This is something that wouldn't be necessarily be needed for a P3/P4. Even though these things would have been nice to see, the incident team are happy to add any requests to their Feature Request board and has already implemented features / improvements we requested. **What problems is incident.io solving and how is that benefiting you?** Its intuitive nature, automation and structured approach to incident management have closed up many gaps in our major incident process. Steps are not being missed, such as creating dedicated Slack channels, video conference 'war rooms' and post-mortem reports, as this is all automated. It's ability to ensure consistency, no matter who is leading an incident, ensures consistent, meaningful comms to stakeholders. ### 29. Great incident and catalog management platform, especially if you are a slack shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about incident.io?** Incident.io is a fantastic platform for managing incidents, customer status pages, and infrastructure catalogs. We love that it is slack-centric, but also web-native. In particular, the deep integration with Jira for followups, the ability to create templated "learning paths" for doing all the retros in Notion and other tools is just really great. Incidents are tough, and having all of the information in one central place that ties into the tools you use every day, is a real pleasure. We've gotten extra value out of running "non-outage" incidents, like version release roll-outs and bug investigations as well. It was easy to configure other types of incidents, with custom fields and workflows. I use it every week for a variety of purposes. Customer Support has been fantastic, and the Incident.io team is always open to to constructive feedback and feature/bug fix requests. It also integrates will with Atlassian Statuspage and Pagerduty for those kinds of tasks. **What do you dislike about incident.io?** All new public incidents are announced by the slack app, even if it's not an "outage", like a product release, or a bug investigation. This can make for a little bit of alarm fatigue from the engineering dept. It's also a bit tricky to get folks to think about Incidents more Holistically, in that an "incident" to those are are new to incident management, evokes the vision of a SEV0/SEV1 all things are broken problem, and it can be some effort to get teams to realize that minor and limited scope problems can be incidents too. That's not the fault of incident.io, but more of a need to really educate teams that use the product, to lower the bar, and use the triage features if there is even the possibility that it's an incident at any level. **What problems is incident.io solving and how is that benefiting you?** It's solving internal incident management, status page updates, post-mortems and after action reports, and also building the foundation for a services catalog internally. ### 30. Incident.io Automations Help Us Focus on Solving Issues! **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about incident.io?** Incident Workflows - The tool significantly reduces the time it takes to kick off an incident. The workflows enable our teams to focus on resolving issues while getting gentle nudges from the tool to provide updates and assign actions, roles, and responsibilities. Ease of Use - You don't have to be a programmer or an engineer to create workflows or customize the tool for your organization. Slack Commands - The Slack commands feel natural and approachable for team members in our workspace. **What do you dislike about incident.io?** The tool is dynamic, and our customer success team is very responsive to feature requests. Any "dislikes" around the tool are quickly addressed, and in my experience, the tool already has the feature; I just hadn't searched the extensive knowledge base! **What problems is incident.io solving and how is that benefiting you?** They are taking the pain out of incident management. The tool makes it simple for any team member, regardless of role, to report a problem to the business, and help get the right people in the room to solve it. ### 31. Customizable, easy to set up and easy to transition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about incident.io?** The ease of use and the interface. It's so easy that for reporters across the company it's basically no training and for responders or users custimzing workflows it's minimal. After customizing the catalog we could quickly implment the tool and onboard the entire business. With any tool the biggest challeng is getting people to change their behaviors and this tool functioned similar to our own previous slackbot so it was easier to get people on board with the change. We can allow all busienss units to customize workflows for their specific process while having a consistent process overall across the company and we can keep track of any setting changes with audit logs going to DataDog. It gives us the flexibility and oversight we need. Incident.io is constantly releasing new features. The tool is saving us a lot of development effort and time. We were maintaining and developing our own internal slack bot but there was no way we could support and offer our company all the customizations incident.io does, including the integrations. There customer support is always there to answer **What do you dislike about incident.io?** The internal reporting and analytics is the main lacking feature of the tool. It's good for department level or smaller organizational reporting but enterprise level reporting and any report customization is missing. We have heard that they are working on improving reporting. We can also export all the data automatically with integrations to do datavisualizations in our tools. **What problems is incident.io solving and how is that benefiting you?** It is allowing us to have one central tool across a diverse and complex organization. We can have a standard process to submit product and security incidents and allow product groups to customize their own incident workflows. ### 32. Structured and clear process of incident response **Rating:** 4.5/5.0 stars **Reviewed by:** Olga M. | Service Delivery Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about incident.io?** Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem analysis and follow-up actions as per agreed mitigation plan. I definitely recommend this easy-to-use and reliable tool. **What do you dislike about incident.io?** The only one thing that comes to my mind is Metrics Dashboard - Insights. It would be great to have a wider range of available metrics and ensure more flexibility when choosing custom fields. As of now I need to export data to Excel to analyze the data. **What problems is incident.io solving and how is that benefiting you?** We use Incident.io to manage our incident management process. ### 33. Customers love the Status Page! **Rating:** 5.0/5.0 stars **Reviewed by:** Will P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2023 **What do you like best about incident.io?** - I'm a Customer Success Director and love how much better the feedback loop is between Engineers and CS when things go wrong - I can easily understand what is going wrong and what customers are affected during an incident - Customers love the Status Page, it's easy to navigate, looks really slick and takes the stress away from my team from having to manually send out communications - The overall culture around incidents has really improved since introducing incident.io **What do you dislike about incident.io?** - No complaints so far, it has been a great experience for us to date **What problems is incident.io solving and how is that benefiting you?** It allows our customers to understand the status of our platform ### 34. Flexible status page for support teams **Rating:** 4.5/5.0 stars **Reviewed by:** Phil O. | Head of Customer Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about incident.io?** - Great how you can set up multiple status pages - Tessian have one per region (something others don’t allow and make it much more relevant for your customers) - You can break it down by components and customise to make it reflect the different products / modules, again so it makes the most sense to your customers - The ability to subscribe to updates via channel of customers choice - Love the UI - How quick and easy it was to set up **What do you dislike about incident.io?** - No slack update option for subscriptions **What problems is incident.io solving and how is that benefiting you?** I run a global support team so the ability to let our customers know the status of our product at any time is critical. Incident.io's status page provides me a quick interface to inform many customers in real time. ### 35. ease of use, ease of communication. A very well rounded product **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about incident.io?** The website is extremely useful when joining incidents as you can see the full time line instantly without having to scroll through slack cahnnels **What do you dislike about incident.io?** There are no dislikes as of yet using incident io **What problems is incident.io solving and how is that benefiting you?** From our previous incident management system, incident.io is solving the problem of allowing for greater collaboration and a single source of truth when it comes to dealng with incidents. ### 36. Amazing tool and awesome team! **Rating:** 5.0/5.0 stars **Reviewed by:** Vraj S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about incident.io?** - It's simple and easy to use. - It integrates with almost every tool we need. - Team is just outstanding anytime we are stuck or need something. **What do you dislike about incident.io?** Nothing comes to mind so far! Before we wanted more metrics and the team shipped the feature to make it happen. **What problems is incident.io solving and how is that benefiting you?** We are using incident.io for E2E incident management. ### 37. Seamless Incident Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about incident.io?** incident.io as a fantastic solution for incident management! From my experience, it's by far the quickest and most efficient way to get started with incident management. The tool's Slack-based workspace is simply brilliant, ensuring that everyone, including business owners, sys admins, and engineers, stays informed and up-to-date on the incident at hand. What's more, it's incredibly easy to get started with since all ICM tasks can be performed directly through Slack, so there's no need for responders to spend time learning a new tool. All in all, I highly recommend incident.io to anyone looking for a seamless and effective way to manage incidents **What do you dislike about incident.io?** I wish I was able to create my own custom apps for incident.io so that others could use it. As a sort of incident app store, so that others can share their apps and integrations. I also wished you could make your own automations **What problems is incident.io solving and how is that benefiting you?** incident.io is helping our growing team to get off the ground with ICM and setting up and streamlined process that aligns with our product and customer goals. The most important part, it scales as we need it to. ### 38. Love the app and customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizaveta S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about incident.io?** - I really like the app: easy to use, has a good range of features - Our CSM Georgie is great: she is very helpul and proactive - Inicdent.io team welcome any feedback and deliver features fast! **What do you dislike about incident.io?** Nothig comes to mind. It is a relatively a new app, but the new features are delivered regualry. **What problems is incident.io solving and how is that benefiting you?** Incident manamgment organisation, keeping the right stakeholders in the loop. ### 39. Wonderful UX and Potential for the Future **Rating:** 4.0/5.0 stars **Reviewed by:** Adam O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about incident.io?** Incident.io has a seamless UX. The styles on the site all look polished. Their responsiveness to adding features and fixing bugs when onboarding was wonderful to have. The patterns they've laid out are heading in a great direction and will allow them for future successes. **What do you dislike about incident.io?** Administration needs a bit of improvement. Terraform support is still new, but lacking in a few regards. The difference in data between what is exposed in the UI and what is available in the API makes customizing and measuring different aspects of the IM lifecycle quite tedious. **What problems is incident.io solving and how is that benefiting you?** The Incident Management UX was a large challenge for us. Incident.io has improved that by allowing the right amount of customizability and sane defaults that encourage users to use the product properly. ### 40. Incident.io is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about incident.io?** There are so many things to rave about with this product. After a lengthy vetting process with multiple incident management tools, we decided to purchase incident.io for managing incidents. One key factor in this decision was the ease of use -- it was so extremely simple to set up, adjust on the fly, add or subtract features, it made a real difference compared to other software. The other major factor in choosing incident.io was the vested interest of the team in our success. The engineers and customer success folks listened to our requests, added features to their product roadmap based on our needs, and quickly turned around solutions when we ran into issues. The personal care taken to ensure the rollout of incident.io to the company was beyond anything I've experienced with other vendors (in any space). I can't say enough good things about this product, this team, or this company. **What do you dislike about incident.io?** It's difficult for me to pinpoint any particular thing that I dislike about the product. Whenever I've run into major issues/concerns, my customer success partner and a product manager have always sat down, heard my concerns, and devised short- and long-term solutions. **What problems is incident.io solving and how is that benefiting you?** Incident.io has allowed my company to make incidents more visible, more streamlined, and more automated. My company already had an incident management process in place, but incident.io allowed a very lengthy process to be automated down to a few key strokes. It removed a lot of the stress from the Incident Commander on tasks and management. The triage feature helped remove some of the fear for on-call engineers around starting incidents, which has lead to more visibility about recurring issues and areas for improvement. ### 41. Using incident.io has greatly improved our incident management processes and team collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Md Ahmed R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about incident.io?** What i like most about incident.io is how well it can talk with all my stack, such as slack and linear. With incident.io it's super easy to create a ticket on linear based on that incident. Makes my work a lot easier. **What do you dislike about incident.io?** It's a bit expansive although i do understand that a service this good will need this kind of pricing but discounts and coupons code from time to time would be appreciated. **What problems is incident.io solving and how is that benefiting you?** One of the most significant benefits of using incident.io is that it provides a centralized location for teams to manage and track incidents, communicate effectively in real-time, and coordinate their response efforts. This can help reduce response times, minimize downtime, and improve customer satisfaction. Incident.io also enables businesses to automate repetitive tasks, freeing up valuable time for teams to focus on more complex tasks and higher-value activities. Additionally, the platform's detailed reporting and analytics capabilities provide businesses with insights into their incident management processes, allowing them to identify areas for improvement and make data-driven decisions. Overall, incident.io's comprehensive incident management solution provides businesses with the tools they need to effectively manage and respond to incidents, ultimately benefiting them by improving operational efficiency, reducing downtime, and enhancing customer satisfaction. ### 42. Incidents in Slack with great integrations to other tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about incident.io?** The Slack integration makes reporting and following incidents easy, which was the original reason for signing up. The status page is a lovely addition; we added PagerDuty, Sentry and Vanta integrations quickly, and it's working as expected. **What do you dislike about incident.io?** We want to see on-call functionality as an integral part of incident.io so that we won't have to use a separate tool for that (PagerDuty in our case). **What problems is incident.io solving and how is that benefiting you?** incident.io solves the problem of tracking incidents as they evolve by creating a Slack channel per incident and following all messages in that channel. For us, incident.io made it easy to provide everyone in the company access to reporting incidents, reporting to Vanta later on for compliance reasons. ### 43. A joy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Francis G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about incident.io?** I'm constantly presently surprised by its behaviors, its integrations just work, and the process makes a lot of sense. On top of that, it's fast and makes the administrative side of incidents a breeze. **What do you dislike about incident.io?** I'd love to see them get into alerting and escalations. I'm not sure they need to be the complete solution to everything, but their finesse to integrations could only improve the market. **What problems is incident.io solving and how is that benefiting you?** We use Incident.io to drive our incident response process, handle follow up items and communicate with other teams and the company. ### 44. Game changer for incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about incident.io?** Easy of use and fast feature releases with excellent support that helps us almost immediately when we have a problem. I always thought that Incident Management is a hard thing to do. Incident.io change my opinion 🚀 **What do you dislike about incident.io?** Steep learning curve. As a relatively new user of Incident.io, I find the platform a little bit challenging, are a lot of things to learn but not just with the tool about concepts too. **What problems is incident.io solving and how is that benefiting you?** Incident creation, automation, management and communication, with Incident.io, I can deal with all parts of Incident Management more humanly and not have the pain to management things from scratch. ### 45. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tiago C. | Principal Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about incident.io?** Incident.io helps my teams focus on the problem itself instead of the tools. It is a really game-changing product during and after the incidents. Before incident.io we were always struggling to collect important information about the incidents. **What do you dislike about incident.io?** As I said the tool is great, but it could have some improvements on reports and post-mortems documents generator. **What problems is incident.io solving and how is that benefiting you?** Incident.io help us follow a lean process during an incident by automatizing many tasks and collecting information at the right time. I can say we now spend less time managing the boring details and focus more on the problem we have to solve. ### 46. Great tooling for tracking incidents! **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about incident.io?** It quickly logs everything you do, in chronilogical order and makes the post-incident activies clear and easy to go about! **What do you dislike about incident.io?** it can alert you quite often! but its a good thing, make sure you give updates regularly **What problems is incident.io solving and how is that benefiting you?** getting the right people into the call, and adverttising to the rest of the company what is happening ### 47. Excellent Product **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about incident.io?** The product is easy to use, provides good communication and keeps the entire trajectory organized with the integrations that the product offers. So, incident.io is a great tool to improve the incident identification process. Highly recommended for anyone who wants to keep incidents well communicated. **What do you dislike about incident.io?** I have practically nothing to complain about the product, but what I don't like about incident.io is that the notification options are limited. But even so, the existing notifications are very useful to keep the whole team informed about the incident and the progress of its resolution. **What problems is incident.io solving and how is that benefiting you?** Incident.io is mainly solving the issue of incident reporting and incident resolution reporting. And it even allows integration with our slack, further improving our real-time communication. ### 48. Easy to use on slack **Rating:** 5.0/5.0 stars **Reviewed by:** Caique C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about incident.io?** It's really easy to integrate with slack, and its use is also very intuitive there. I like how it allows you to keep track of an incident using a tool you already use for most of your time. **What do you dislike about incident.io?** Some integrations aren't as mature as they could, so there are still some manual steps. I.e., when you have to export follow-ups to linear. It's not such a significant issue; it would be nice if it improved. **What problems is incident.io solving and how is that benefiting you?** Reporting and mostly follow-up of incidents in my company. ### 49. Easy centralized incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about incident.io?** Incident.io lives where we live -- in Slack, and makes it easy to bring in people cross-functionally and solve incidents faster. **What do you dislike about incident.io?** I've not found many downsides to incident.io at all, and they are constantly improving and responsive to all issues brought up to them. **What problems is incident.io solving and how is that benefiting you?** Slack-based incident management and triage in a cross-functional manner. It's reminders also allow us to live our process with regard to post-mortems. ### 50. Best App for incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Rogerio A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about incident.io?** The experience is very smooth for such a chaotic moment. The app helps us to follow the process and give tips and reminders in crucial moments. **What do you dislike about incident.io?** The api is evolving, we have some tasks to extract data and to more complex reports, but it is a working in progress **What problems is incident.io solving and how is that benefiting you?** The whole incident process is complex and having this app to guide our time is essential ## incident.io Discussions - [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment - [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment - [View incident.io pricing details and edition comparison](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490372&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A40%3A52+-0500&secure%5Bsession_id%5D=5e5b3c51-c262-4918-b3d2-33d8296f32ce&secure%5Btoken%5D=4231e462100bf9e0273e1194807a586d23df5c4fd1763cd9eb4bacfde469758d&format=llm_user) ## incident.io Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Backstage](https://www.g2.com/products/backstage/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenSearch](https://www.g2.com/products/opensearch/reviews) - [Personio](https://www.g2.com/products/personio/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [SE Ranking](https://www.g2.com/products/se-ranking/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - [VictoriaMetrics](https://www.g2.com/products/victoriametrics/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## incident.io Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top incident.io Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews) - [Rootly](https://www.g2.com/products/rootly/reviews) - 4.7/5.0 (96 reviews)