1. [Home](https://www.g2.com/) 2. ... 3. [Incident Management Software](https://www.g2.com/categories/incident-management) 4. [incident.io Discussions](https://www.g2.com/products/incident-io/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_624ac0776a576c1f39bbac8ad885b43f/incident-io.png "Product Avatar Image") ![Reward for good incident.io reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37065/medal.svg "Reward for good incident.io reviews") ](/products/incident-io/reviews) [ incident.io ](/products/incident-io/reviews) (233)4.8/5 incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust. Show More * * * ### 37 Discussions ### 36 Participants ### 92.0 Nps Score Already have incident.io? ### All incident.io Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - [ # What do you like most about incident.io for incident management, and what could be improved? ](/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) What do you like most about incident.io for incident management, and what could be improved? [ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.&title=incident.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=incident.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=incident.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss%0aAsk+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.) 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[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.&title=incident.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=incident.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=incident.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss%0aAsk+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=incident.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss%0aAsk+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Guilherme R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guilherme R.") GR Loading... [Guilherme R.](https://www.g2.com/users/5dfe04cf-a87e-4c51-b1f1-8f562d5a5a27 "Guilherme R.") • 2 months ago Incident Manager at Teya Incident Manager at Teya More Options - [ # How are you handling incident.io Insights dashboards and seat/license notifications? ](/discussions/how-are-you-handling-incident-io-insights-dashboards-and-seat-license-notifications) We’ve liked incident.io’s wide range of integrations and the AI features (like postmortem generation and incident interactions), plus strong support through onboarding and go-live. Having one unified platform fully integrated with Slack has helped us manage incidents end-to-end instead of... [Read more](/discussions/how-are-you-handling-incident-io-insights-dashboards-and-seat-license-notifications) [ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software)[ AI SRE Tools Software ](https://www.g2.com/tags/ai-sre-tools-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.&title=incident.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=incident.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=incident.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss%0aAsk+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=incident.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss%0aAsk+incident.io+questions+and+get+answers+from+expert+users+in+our+incident.io+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/incident-io/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "Product Avatar Image") ### Have you used incident.io before? Answer a few questions to help the incident.io community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-io%2Fdiscuss%3Fsmall_ask%3Dincident-io) No ## Top Contributors in incident.io 1 ![Jeremiah I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremiah I.") JI Loading... ### [Jeremiah I.](https://www.g2.com/users/muchiriih "Jeremiah I.") Business Operations Manager 1 pt 2 ![Guilherme R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guilherme R.") GR Loading... ### [Guilherme R.](https://www.g2.com/users/5dfe04cf-a87e-4c51-b1f1-8f562d5a5a27 "Guilherme R.") Incident Manager 1 pt