# incident.io Reviews **Vendor:** incident.io **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 180 ## About incident.io Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident. With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime. With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process. Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner, incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members. End-to-end incident management from the first alert to the final follow-up, with On-call, incident response, and status pages in one powerful incident management platform. Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products. With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust. ## incident.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of incident.io, valuing its straightforward setup and intuitive organization. (29 reviews) - Users praise the **responsive customer support** of incident.io, enhancing incident management with quick solutions and helpful interactions. (27 reviews) - Users value the **seamless Slack integration** of incident.io, enhancing incident management efficiency without disrupting workflow. (24 reviews) - Users value the **seamless integrations** with Slack, Jira, and Confluence, enhancing teamwork in incident management. (20 reviews) - Users commend **exceptional customer service** from incident.io, praising quick responses and effective resolution of issues. (18 reviews) - Easy Setup (15 reviews) - Intuitive (14 reviews) - Automation (9 reviews) - Easy Integrations (9 reviews) - Features (9 reviews) **What users dislike:** - Users note the **missing language support** and other feature limitations hinder broader adoption and usability in teams. (8 reviews) - Users express frustration over **limited features** , seeking better customization and more configuration options for their needs. (7 reviews) - Users face **feature issues** with difficult catalog creation and limited API capabilities, which hinder workflow efficiency. (4 reviews) - Users face **integration issues** with incident.io, especially with Microsoft Teams and limited automated capabilities. (3 reviews) - Users find the **confusion in setup and UI changes** detracts from their overall experience with incident.io. (2 reviews) - Learning Curve (2 reviews) - Users find the **limited customization options** frustrating, particularly regarding notifications and reporting functionalities. (2 reviews) - Search Difficulty (2 reviews) - Template Issues (2 reviews) - Ticketing Issues (2 reviews) ## incident.io Reviews ### 1. Seamless Incident Management with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** David H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about incident.io?** I really appreciate the support from incident.io staff. Whether it's on the technical side, or related to licensing and billing, they've been incredibly responsive. Even when I've asked about features I'd like to see added to the roadmap, they've responded quickly. Not everything is handled instantly, but there's often a quick turnaround, which I find really impressive. It's been a joy to work with them. **What do you dislike about incident.io?** There are some really minor little bits of friction. Sometimes a particular feature hasn't been there or it doesn't have feature parity with a previous solution. The parity level is like 99%, but not quite a hundred. There are slightly irritating UI issues, like cosmetic bugs. For example, in the routing and alerting config, if we could drag to reorder the routes so we didn't have all the lines flowing over each other, that would improve the user experience. But on the whole, these are incredibly minor little things that we can perfectly happily live with. **What problems is incident.io solving and how is that benefiting you?** I use incident.io as a one-stop shop for incident management, solving confusion around steps in the process. It guides us consistently through incidents with prompts and nudges. ### 2. AI-First Incident Management with AI that Actually Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Alex N. | Member **Reviewed Date:** December 23, 2025 **What do you like best about incident.io?** I like that with incident.io, issues are right there in Slack, giving really good visibility into what sort of issues are being submitted and ensuring that people are responding. It structures the response, making sure there's a clear process, ownership, and coordination going into resolving issues. It's super easy and useful to look and see where things are, especially since Slack is where most people spend their workday. Having it all centered there is awesome, and the initial setup was very easy. **What do you dislike about incident.io?** I think they should roll out the AI SRE to all customers. Right now, it's just for some of their design partners like Airbnb and Etsy and Zendesk. I would love to see an AGI general intelligence agent that can end-to-end solve incidences and respond, open, and close tickets for everyone. It would probably be light years ahead of the other companies on the market. AI is such a hot topic that it would be great if that was more widely available. **What problems is incident.io solving and how is that benefiting you?** I use incident.io for better visibility into customer issues, tracking tickets, and ensuring clear response processes. Integrated into Slack, it enhances coordination and ownership among teams, structuring responses clearly and effectively. ### 3. Great Chatops incident response tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ari W. | Junior Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about incident.io?** incident.io is a game-changer for incident response. Its seamless ChatOps integration makes managing incidents fast, collaborative, and intuitive—right from Slack. The platform is packed with powerful features like automated timelines, role assignments, and customizable workflows, giving teams the flexibility to handle any kind of issue efficiently. It’s clear that incident.io was built with real-world operations in mind. Highly recommend it for any team serious about improving their incident management. **What do you dislike about incident.io?** With so many features available, it can sometimes be a bit tricky to find the exact option you’re looking for in the interface. **What problems is incident.io solving and how is that benefiting you?** incident.io streamlines the entire incident response process, making it smooth, consistent, and easy to manage—especially during high-pressure situations. It eliminates the chaos of coordinating across tools by centralizing everything in Slack, from declaring incidents to assigning roles and tracking actions. The automated reporting and timelines save tons of time and ensure post-incident reviews are thorough and accurate. Overall, it helps our team stay focused, aligned, and faster in resolving issues. ### 4. Suitable for small and large engineering teams **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno D. | Head of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about incident.io?** The onboarding experience was outstanding — we have a small engineering team (~15 people) and the integration with our existing tools (Linear, Google, New Relic, Notion) was seamless and fast less than 20 days to rollout. The user experience is polished and intuitive, which made internal adoption frictionless. I also led the rollout for a larger organization (200+ people), and we were able to fully implement incident.io across multiple teams in just 45 days. The structured workflows and Slack-native approach made it easy to scale incident response without overwhelming the teams. **What do you dislike about incident.io?** The Scribe feature doesn't support languages other than English yet — this is something I was really looking forward to using, and it's currently a blocker for broader adoption in non-English-speaking teams. Additionally, the volume of messages posted by the Slack app can sometimes clutter the channel, making it harder for observers to follow the core of the incident. It would also be helpful if threads created by workflows could be automatically pinned — this feels like a small UX improvement that could have a big impact on visibility. **What problems is incident.io solving and how is that benefiting you?** incident.io helped us scale our incident response process with minimal overhead. Before adopting it, incident coordination was inconsistent, manual, and hard to follow — especially for stakeholders outside engineering. Now, incidents are handled in a structured, predictable way. Roles and responsibilities are clear, follow-ups are easier to track, and communication is significantly improved. Teams like Product, CX, and Finance can now easily understand what’s happening during an incident without needing to ask around or dig through Slack. The biggest benefits have been faster response, better collaboration across functions, and more confidence in our ability to manage critical situations as we scale. ### 5. I have been using incident.io for a couples of weeks now and it is easy and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Nathali A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about incident.io?** Incident.io is easy to use and very intuitive. The command tool to handle incidents through Slack is great. Also, having alerts such as phone calls, SMS, and emails, along with a management tool for incidents and post-incident reports in a single app, is extremely useful. **What do you dislike about incident.io?** Assigning an incident leader requires extensive configuration; it should be simpler to assign the on-call person. **What problems is incident.io solving and how is that benefiting you?** We had separate tools for receiving alerts and manage incidents, that's the problem incident.io is solving primarily for us, now by using it, we can have all in a single app. ### 6. Elegant, innovative and adaptive - what a gem of a product (and company) **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2024 **What do you like best about incident.io?** The intuitive design, overall ease of use and stellar customer relationship experience has made me an avid fan of this product (and company) While most companies these days are boasting about their use of AI, incident.io to me stands out about how deliberately they use AI. The suggested follow up actions and suggested incident summaries based on the context gathered in the incident channel are spot on most of the times and the way these are surfaced to the user to either accept, modify or decline is absolutely seamless. As mentioned by many others, the customer experience has been beyond anything I've seen in enterprise software. Issues are incredibly easy to raise and are responded to and sometimes even fixed within hours. Even feedback on existing features or suggestions for new ones are acknowledged, discussed, catalogued and also diligently followed up on once a suggestion has been released. **What do you dislike about incident.io?** As much as the team is very open and responsive to questions or ideas about the product roadmap, a more structured overview on what features to expect when would be nice (bonus points if customers would even get a chance to vote on roadmap priorities) The setup/configuration of escalation paths can be a bit confusing (e.g. the differences between working hours of a paths vs. notification urgency vs. schedule) The UI of the web dashboard changes quite frequently - some (more) tool tips on first visit would be nice to explain what has changed I'd like some more configuration options for some features - e.g. I'd love to opt out of using the "Pause an incident" feature and would like to choose to only post a final call summary but not continously post call updates Maintentance announcements on internal status pages - pretty please? **What problems is incident.io solving and how is that benefiting you?** It removes most of the overhead that is holding people back to create "proper" incidents, which lowers the barrier and in turn increases visibility on the true amount and types of incidents that do occur but were previously not captured anywhere. ### 7. Intuitive, fast and embedded where people are anyway (Slack) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about incident.io?** To me incident.io strikes just the right balance between not getting in the way while still providing structure, process and data gathering to incident management. I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth. It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards. **What do you dislike about incident.io?** No complaints about the core use-case. Creating overrides for escalation scheuldes could be easier (just by drag and drop on the timeline or by making the text input a little smarter - it doesn't seem to be able to identify people just by their first name.) **What problems is incident.io solving and how is that benefiting you?** Providing structure while not getting in the way during time-sensitive incidents. ### 8. Great Product, Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about incident.io?** Incident.io is a great product that allowed us to easily port our existing manual processes into the tool with very little training or configuration, and has allowed us to iteratively improve the ways we use the tool as our process matures. It's so flexible that we are now starting to use it for other use-cases besides just incidents. The team at incident.io is incredibly responsive. Every time I have a question, I can just throw it in our shared slack channel and someone from their team responds very quickly. I've seen bugs fixed in a couple of hours, and feature requests implemented in days, and if the issue is user error, they're always very nice about it! I'm excited to start using their OnCall product in 2025. **What do you dislike about incident.io?** I honestly have no real complaints about the tool. The integration with ClickUp is a little clunky, but I believe that's more down to ClickUp than an issue with Incident.io. **What problems is incident.io solving and how is that benefiting you?** Incident.io has taken a very manual, time-consuming, and error-prone process and made it easy for the team to keep up with. ### 9. Get you an app than can do both **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick B. | Director, Site Reliability Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2024 **What do you like best about incident.io?** Organizing and structuring incidents. Hands down. You can configure the product to suit your process and priorities; once that's done, you use the product and refine iteratively. The web UI is great, and the slack UI is even better. If what you want is easy, seamless tools, that is. If not, YMMV. **What do you dislike about incident.io?** Catalog creation/population is hard. Make it easy and a lot of leverage follows. Allow for more import options from competing products (escalation policies, for ex.). Finding "dislikes" is hard...using incident.io has made my life so much easier that I can't easily list dislikes. Truthfully, the CSM/product-eng team solve issues quickly, and in a way that makes the product easier/better with each iteration. Please...please...never let that customer CSM/product-eng ever degrade. One product feature request with some gravity for this organization is public API improvements. The full lifecycle for both alerts and incidents is not fully manageable via the API currently. I humbly request an audience with the team responsible for public API's so we may submit our requests for features and behaviors. Specifically, we would appreciate the ability to create/modify incidents, including closing them. A key workflow for our org is "release" incidents. To bring it into perspective, when an release of some piece of software fails enough times, my team will initiate an incident and will pursue resolution, engaging engineering teams as needed. Once that incdent is resolved, we want to be able to close the incident (opened for tracking purposes, obvi) via API using our release pipeline. Today it's not possible and it would be great if it were! **What problems is incident.io solving and how is that benefiting you?** Taking chaos and bringing order, peace, and oddly, religion. ### 10. Great Incident response tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pratik A. | Senior Analyst ITSM, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about incident.io?** We've been using Incident.io for some time now, and it’s been a game-changer for our incident management processes. The tool is intuitive, well-designed, and has made our Major Incident workflow much smoother. With seamless integrations into Slack, Jira, and Confluence, it has become our go-to for bringing teams together to tackle incidents faster and more efficiently. But what truly sets Incident.io apart is the amazing team behind it. They’ve been super responsive and genuinely invested in making sure the tool aligns with our specific needs. From helping us configure custom workflows to setting up integrations with our existing toolset, their support has been top-notch. We never felt like just another customer—they’ve made sure we’re equipped to get the best out of the platform. If you’re looking for a tool to streamline incident management, enhance collaboration, and level up your response times, Incident.io is the one to pick! **What do you dislike about incident.io?** There’s a slight learning curve at first, especially for new users who aren’t familiar with incident management tools, but once you get the hang of it, it’s smooth sailing! **What problems is incident.io solving and how is that benefiting you?** The tool is intuitive, well-designed, and has made our Major Incident workflow much smoother. With seamless integrations into Slack, Jira, and Confluence, it has become our go-to for bringing teams together to tackle incidents faster and more efficiently. ## incident.io Discussions - [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment - [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment - [View incident.io pricing details and edition comparison](https://www.g2.com/products/incident-io/reviews/incident-io-review-8962364?section=pricing&secure%5Bexpires_at%5D=2026-05-20+02%3A23%3A05+-0500&secure%5Bsession_id%5D=b6ee7453-e53c-4f6b-9b70-53e13ffdacc0&secure%5Btoken%5D=9665df38c369e3ad975362ad650dd2880e6f91853d3fbe9cef2ffbd411091e24&format=llm_user) ## incident.io Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## incident.io Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Management** - Configuration Management - Access Control - Orchestration **Generative AI** - AI Text Generation **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Functionality** - Automation - Integrations - Extensibility **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Generative AI** - AI Text Generation - AI Text Summarization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top incident.io Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (913 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews) - [Rootly](https://www.g2.com/products/rootly/reviews) - 4.8/5.0 (68 reviews)