--- title: Incentivesmart Customer Loyalty Reviews meta_title: 'Incentivesmart Customer Loyalty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Incentivesmart Customer Loyalty works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 12 scale: '5' date_modified: '2026-08-07' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # Incentivesmart Customer Loyalty Reviews **Vendor:** Incentivesmart **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 12 ## About Incentivesmart Customer Loyalty Incentivesmart's Customer & Channel Loyalty platform is a B2B loyalty and incentive solution that helps businesses reward the right behaviours, strengthen customer and partner relationships, and drive repeat sales. Brands like Michelin, Miele, HOYA, and Norwegian Cruise Line trust us to design and run programmes that actually move the needle. Our Traction Framework methodology means we don't just hand you a platform and wish you luck. We help you understand what drives your customers and channel partners, then build a programme around that. The platform covers everything you need in one place, with partner-funded Perks from brands like ASOS and Tesco keeping your programme relevant between purchases. Key capabilities: - Points-based rewards with a catalogue of thousands of options - Tiered loyalty programmes to reward your best customers and partners - Sales claims, targets and performance tracking - Engagement and learning tools to drive the right behaviours - Targeted communications to keep members active - Detailed analytics and reporting via the Insights dashboard - API and integrations to connect with your existing systems A platform is only as good as the support behind it. Our dedicated Client Success team works with you from day one, helping you design, launch and continuously optimise your programme so it delivers real commercial results. We bring the expertise, the methodology and the hands-on support so you're never figuring it out alone. ## Incentivesmart Customer Loyalty Reviews ### 1. Great working relationship and easy to use platform **Rating:** 4.0/5.0 stars **Reviewed by:** Mathew A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Incentivesmart Customer Loyalty?** Easy to use platform and helpful team. Our account management are always on hand to help issues and work closely with us. **What do you dislike about Incentivesmart Customer Loyalty?** I don't have anything I dislike. Really good. **What problems is Incentivesmart Customer Loyalty solving and how is that benefiting you?** Customer engagement and loyalty **Official Response from Richard White:** > Thank you for your great review of Incentivesmart Mathew, it's been great working with you guys over many years, as both our businesses have grown. We look forward to many more successful years working together. ### 2. Incentivesmart feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Incentivesmart Customer Loyalty?** Simple, easy to use tool. Excellent client support, very responsive. **What do you dislike about Incentivesmart Customer Loyalty?** Outbound marketing could be smarter, clearer comms, clearer call to action, and too often comes across with errors in the copy **What problems is Incentivesmart Customer Loyalty solving and how is that benefiting you?** Engaging with our customers on our brand, driving sales of our focus products **Official Response from Richard White:** > Thank you for taking the time to review Incentivesmart and your feedback. Regarding the comments around marketing, we have some exciting developments in the pipeline regarding comms and our new Head of Creative will be tasked with driving this agenda. If you haven't done so already, please highlight the copy issues to your CSM. Thanks again for your review. ### 3. great at engaging customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Incentivesmart Customer Loyalty?** engages customers and increases sales. great account management too - things get done very quickly and efficiently - not had any issues **What do you dislike about Incentivesmart Customer Loyalty?** manual point allocation, would love to be able to do a bulk upload **What problems is Incentivesmart Customer Loyalty solving and how is that benefiting you?** engagement from our customer is massive (Leekes) **Official Response from Richard White:** > Thank you for your kind review, it's great to hear such positive feedback about the team and how we are helping you to drive sales through your dealer channel. Regarding the bulk points allocation you mentioned, there is a feature to bulk upload points via spreadsheet if you are a programme administrator. Please feel free to reach out to your Client Success Manager who can guide you through the process, and discuss alternatives such as using our API or sftp functions to automatically load points data. ## Incentivesmart Customer Loyalty Discussions - [What is Incentivesmart used for?](https://www.g2.com/discussions/what-is-incentivesmart-used-for) - [View Incentivesmart Customer Loyalty pricing details and edition comparison](https://www.g2.com/products/incentivesmart-customer-loyalty/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A37%3A57+-0500&secure%5Bsession_id%5D=262c375c-b981-452d-9a43-5ea8b2bbe2bb&secure%5Btoken%5D=78274558038baceb990c1c666a875aab1f117d51001bfdb492321bf3654d9667&format=llm_user) ## Incentivesmart Customer Loyalty Features **Rewards & Incentives** - Reward Catalog - Customization - Bulk Ordering - Budget Management - Dashboard - Analytics & Reporting - User, Role, and Access Management - Integrations - Reward API **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Incentives Management** - Analytics/Reporting - Customization - Gamification - Design & Creation **Agentic AI - Rewards and Incentives** - Cross-system Integration - Proactive Assistance **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Incentive Types** - Rewards - SPIFs - Discounts - MDF Management - Rebate Management - Other Incentive Programs **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking ## Top Incentivesmart Customer Loyalty Alternatives - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) - 4.6/5.0 (1,527 reviews) - [Benepik](https://www.g2.com/products/benepik/reviews) - 4.6/5.0 (398 reviews) - [Nectar](https://www.g2.com/products/nectar/reviews) - 4.7/5.0 (8,551 reviews)