Inbenta Search Reviews & Product Details

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and customer satisfaction. They are always available, always open-minded, and always as excited as we are to devise and deploy new solutions for usage and analytics needs. Review collected by and hosted on G2.com.

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for training and consultation). Review collected by and hosted on G2.com.

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the backstage testing area.

I love how easy it was for us to get up and running - from migrating old articles from Zendesk, to creating new ones, to putting it on our site, and later to creating a Spanish database as well.

The back end analytics are so critical for us to know if we need to create a new article or if the way we've written it does not match up with how people are posing a question. For example, we had people saying "no sound" or "audio not working" while our article referred to "microphone settings." We quickly rectified that and watched the number of Items Found increase, Items Not Found decrease, and successful deflections increase. Review collected by and hosted on G2.com.

The auto-filler is not quite as sophisticated as I'd like.

The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns. Review collected by and hosted on G2.com.

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team. Review collected by and hosted on G2.com.

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive. Review collected by and hosted on G2.com.

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base. Review collected by and hosted on G2.com.

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in some cases. Review collected by and hosted on G2.com.

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook Messenger integration! Review collected by and hosted on G2.com.

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use! Review collected by and hosted on G2.com.

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our self-service and contact deflection numbers. Review collected by and hosted on G2.com.

Definitely a bit nit picky, but It sometimes feels like there is too much information available. Review collected by and hosted on G2.com.

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content. Review collected by and hosted on G2.com.

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database. Review collected by and hosted on G2.com.

Powerful, easy-to-use search. Easy to integrate across multiple sources/repositories. Professional, responsive, and helpful support and engineering teams. Advanced linguistics, with support for refining and fine-tuning results through custom rules. Review collected by and hosted on G2.com.

Lack of options for filtering results, lack of understanding of how Auto-completer works (we're getting some inconsistent results) Review collected by and hosted on G2.com.

Providing linguistic reports with insights into where our content is lacking to answer customer queries, so that we can in turn refine and then monitor whether we are improving in those areas.

The technical team are also quite flexible and quick to cater to our environment. Review collected by and hosted on G2.com.

Backstage can be a little hard to navigate and requires a bit of time to understand where to find data. Review collected by and hosted on G2.com.

I love to work with the Team of Inbenta, they have greats products with the best team! Review collected by and hosted on G2.com.

They have to improve the way you can update multi-language FAQs. Review collected by and hosted on G2.com.

Having an intelligent virtual assistant with Inbenta means providing a great customer experience and at the same time to improve and enrich the work of each customer service agent. Review collected by and hosted on G2.com.

There is really not much to dislike about the products. I really enjoy working with Inbenta. Review collected by and hosted on G2.com.

Easy to use, easy to integrate. Great team. Review collected by and hosted on G2.com.

Language support tools and text analitics can be improved. Review collected by and hosted on G2.com.