SA

Shaw A.

COO

Small-Business (50 or fewer emp.)

11/9/2023

"Legit Conversations"

5/5

What do you like best about Inbenta AI Unified CX Platform?

Helping reduce agent requirements - quick to connect, and able to have complex conversations autonomously - this is unheard of in this industry. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

Small stuff here and there - nothing major, but overall pretty good. Review collected by and hosted on G2.com.

BA

Bill A.

Spanish Teacher

Mid-Market (51-1000 emp.)

11/14/2023

"Excellent and intuitive chatbot solution"

4/5

What do you like best about Inbenta AI Unified CX Platform?

It is fairly easy to use, and the multilingual support is truly impressive. Not too surprising for a company like Inbenta, as languagesare their bread and butter. Service and support have been great. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

Implementation was not cheap or terribly easy, but the software's features are worthwhile. Review collected by and hosted on G2.com.

AS

Abhishek S.

Mid-Market (51-1000 emp.)

10/18/2023

""Inbenta Search : Revolutionizing Search Experiences ""

4.5/5

What do you like best about Inbenta AI Unified CX Platform?

1- Multilingual Support :Actually Inbenta Search Support multiple languages , making it versatiles Solution for organisations With global Audience

2- Integrations and Customizations : Inbenta search is highly Customizable and also its offer integrations with various Platform and applications

3- Rich Analytics : Inbenta Provides detailed analytics and insight into user behaviour and search pattern. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

1- Dependancy on Data Quality : The quality of search results hesvily relies on the quality of underlying data.

2- Cost : Actually the Costing of this platform is not suitable for small bussiness beacuse the price is little bit high

3- Limited Ofline uses : this platform is typically cloud-based which means its required internet connection Review collected by and hosted on G2.com.

What problems is Inbenta AI Unified CX Platform solving and how is that benefiting you?

Inbenta Search have face some common challenges in information retrieval , customer support , and content management by leveraging natural language proccessing and AI and also benifits include improved user satisfactions , cost saving and the ability to gain insight from user data . these advantages can lead to a more efficient and user friendly experiences for bussinessn and customer . Review collected by and hosted on G2.com.

PG

Payal G.

Mid-Market (51-1000 emp.)

7/19/2023

""Inbenta Search : Efficient and Intutive and Unleashing the Power ""

4.5/5

What do you like best about Inbenta AI Unified CX Platform?

one of the standout features of inbenta search is its exceptional efficiency and accuracy when its comes to informations retrieval. this advance search tool truly simplifies the procces of finding relevant information providing a seamless experiences for user.

the search algorithm is highly optimized ,allowing for lightnin-fast results. whethers you are searching through a vast database or a knowlege base , the time-saving aspect is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

1- Lack of Advanced Search Options :Inbenta search , althrough efficient in retreiving relevant result,could benefits from offering more advanced search options

2- Limited language support : Inbenta search effectiveness heavily relies on its natural language proccesing capabilities

3-Integration challenges :This couldbe due to compability issues or the need for extensive customizations to fit specific requirement Review collected by and hosted on G2.com.

What problems is Inbenta AI Unified CX Platform solving and how is that benefiting you?

Inbenta Search have solving some challenges like related to informations retreival, knowledge management and user experience , by addressing these problems its creates a more efficient and effective environment for users to access informations , which can indirectly benifits fo rAI models Review collected by and hosted on G2.com.

AS

AMIN S.

Researcher

Research

Small-Business (50 or fewer emp.)

11/19/2023

"The Inbenta Chatbot is nothing short of extraordinary!"

4.5/5

What do you like best about Inbenta AI Unified CX Platform?

Intuitive User Interface, 24/7 Availability and the level of customization and personalization available with Inbenta is impressive. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

as off my head probably Initial Learning Curve is a bit Review collected by and hosted on G2.com.

YK

Yunus K.

Manager

Small-Business (50 or fewer emp.)

4/28/2023

"Revolutionize Your Business Operations with Inbenta's Cutting-Edge AI and NLU Solutions"

4.5/5

What do you like best about Inbenta AI Unified CX Platform?

an impressive feature of Inbenta Search is its analytics and reporting capabilities. It provides valuable insights into user behavior, search patterns, and content performance, allowing businesses to optimize their content and improve their search results. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

Nothing specific Could add more features. Review collected by and hosted on G2.com.

JS

Joel S.

Sr. Manager, Global Customer Support Operations

Mid-Market (51-1000 emp.)

8/16/2016

"Inbenta is changing the way we provide Support"

4.5/5

What do you like best about Inbenta AI Unified CX Platform?

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and customer satisfaction. They are always available, always open-minded, and always as excited as we are to devise and deploy new solutions for usage and analytics needs. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for training and consultation). Review collected by and hosted on G2.com.

Recommendations to others considering Inbenta AI Unified CX Platform:

Inbenta reps are extremely easy to work with, and their solutions are highly effective. Test drive everything, then pick and choose (and configure) as your needs require. Review collected by and hosted on G2.com.

What problems is Inbenta AI Unified CX Platform solving and how is that benefiting you?

We are trying to gain user traction for self-help in our new support website, as well as deflect contacts. Inbenta has helped us continue to drive and maintain user engagement with the site, as well as deflect potential support tickets with relevant content. Review collected by and hosted on G2.com.

LS

Lauren S.

Director of Customer Success

Information Technology and Services

Small-Business (50 or fewer emp.)

7/26/2016

"Gamechanger"

5/5

What do you like best about Inbenta AI Unified CX Platform?

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the backstage testing area.

I love how easy it was for us to get up and running - from migrating old articles from Zendesk, to creating new ones, to putting it on our site, and later to creating a Spanish database as well.

The back end analytics are so critical for us to know if we need to create a new article or if the way we've written it does not match up with how people are posing a question. For example, we had people saying "no sound" or "audio not working" while our article referred to "microphone settings." We quickly rectified that and watched the number of Items Found increase, Items Not Found decrease, and successful deflections increase. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

The auto-filler is not quite as sophisticated as I'd like.

The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns. Review collected by and hosted on G2.com.

Recommendations to others considering Inbenta AI Unified CX Platform:

Take a look at customer sites to understand how they organized their customer-facing knowledge base. It will give you a better visualization into what is important to you, and how your knowledge base should be laid out to the customer. We chose something similar to TicketMaster because icons are alluring and appear to be easier to access information, and we had the "last chance before submitting a ticket" deflection tool which has helped us greatly. Review collected by and hosted on G2.com.

What problems is Inbenta AI Unified CX Platform solving and how is that benefiting you?

We reduced the number of support tickets

We figured out what people are searching for which prompted us to add more related articles, create tutorials, etc to meet their needs

We are now able to support our Latin American customers more fully with the Spanish database Review collected by and hosted on G2.com.

FA

Faruk A.

UX, Service Design Lead

Government Administration

Enterprise (> 1000 emp.)

7/25/2016

"Using Inbenta semantic search to integrate multiple collections for search, and for data analysis "

4.5/5

What do you like best about Inbenta AI Unified CX Platform?

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive. Review collected by and hosted on G2.com.

Recommendations to others considering Inbenta AI Unified CX Platform:

Research your user experience and technical requirements thoroughly, and alternative options available, so you can be sure you're getting the best value on offer. Review collected by and hosted on G2.com.

What problems is Inbenta AI Unified CX Platform solving and how is that benefiting you?

We are using Inbenta hosted search to point to a multiple of collections, including our website and online communities. For example, we are able to locate community discussion results in-line in the search results from our website content. We're also using the service as a semantic-analytic tool to query online community discussions. While still early days, this 'pre-cooked' function allows us to extract a range of data sets (conversations on differing topics showing multiple criteria) in a far more manageable way than if we had to approach the task manually. We are after more than simple "sentiment analysis", looking to retrieve conversations matching multiple topics, location and time. Review collected by and hosted on G2.com.

LM

Larisa M.

Knowledge Base Engineer

Computer Software

Mid-Market (51-1000 emp.)

7/26/2016

"Good search results, great metrics"

4/5

What do you like best about Inbenta AI Unified CX Platform?

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base. Review collected by and hosted on G2.com.

What do you dislike about Inbenta AI Unified CX Platform?

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in some cases. Review collected by and hosted on G2.com.