--- title: ImprovMX Reviews meta\_title: 'ImprovMX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 50 reviews by the users' company size, role or industry to find out how ImprovMX works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 50 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ImprovMX Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ImprovMX but has limited features. Are you part of the ImprovMX team? [Upgrade your plan](https://my.g2.com/improvmx/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Create free email aliases for your domain name. Set up email forwarding in seconds and start receiving and sending emails with your domain name. Absolutely free. No registration. 24/7 Support. * * * Seller [Reflectiv](https://www.g2.com/sellers/reflectiv) Discussions [ImprovMX Community](https://www.g2.com/products/improvmx/discuss) Solution Type Best-of-Breed Overview by Matthew Tse Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/improvmx/pricing) ## Top-Rated Alternatives [ ![Neo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neo") Neo 4.6/5(146) ](https://www.g2.com/products/neo-email/reviews) [ ![Outlook Drag & Drop to Browser](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Outlook Drag & Drop to Browser") Outlook Drag & Drop to Browser 4/5(72) ](https://www.g2.com/products/outlook-drag-drop-to-browser/reviews) [ ![BlueMail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BlueMail") BlueMail 4.3/5(53) ](https://www.g2.com/products/bluemail/reviews) [ View All Alternatives ](https://www.g2.com/products/improvmx/competitors/alternatives) ## User Insights Average based on 50 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Priansh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priansh S.") PS Priansh S. Co-Founder Small-Business (50 or fewer emp.) 12/10/2021 "Unreliable, No Support, Complete disregard for SLA, overall fraudulent service" 0/5 What do you like best about ImprovMX? It works when you set it up for a little while. Review collected by and hosted on G2.com. What do you dislike about ImprovMX? DO NOT use this product. They repackaged someone else's open source and free software into a scam product that receives no maintenance. They're keeping our card hostage and refusing to cancel our monthly subscription so it's already too late for us, but it's not too late for you! - frequent issues, will randomly stop working - this may happen early on, and you won't know many of your emails are being dropped as they will never notify you of this happening - your emails will frequently end up in spam, they have extremely low deliverability and do nothing about this other than falsely market as high deliverability - one day your emails may stop being delivered altogether, you will not receive any notification as to this happening - because the only way to login to your admin account is via them sending you an email, you will be locked out of your account if an issue occurs - if you experience issues with the service you will never have the ability to debug or troubleshoot it yourself: this is on purpose, as if you try to login via their DNS method they refuse to give you full access and ask you to pay again if you want premium access back (basically they will demand you double up on subscriptions to get the service they were supposed to give you for the first one) - you may foolishly think you have priority support or any level of support (their website fraudulently advertises 24/7 support, they offer nothing of the sort, you would be lucky to get a reply once a year, we never have) - not only will they never reply to your support request, but your service might start and stop intermittently without notification; they will always refuse to admit fault on their end lest you have evidence if you were to pursue legal action - the only way to cancel a subscription is via their dashboard, which you will be locked out of - if you try to contact support regarding this, they will ignore your emails and pretend nothing happened so that you cannot cancel your subscription Review collected by and hosted on G2.com. What problems is ImprovMX solving and how is that benefiting you? They claim to solve email MX setup. Unfortunately they do not do so, and any benefits we realized with their forwarding tool disappear over time as their service stops working and they refuse to support you or cancel your account. Review collected by and hosted on G2.com. Show More Response from Matthew Tse of ImprovMX [Editedit](https://www.g2.com/survey_responses/improvmx-review-5192878/official_response/edit) I'm always very open to hear negative reviews as they might reflect issues we have with our tool and currently don’t handle well. We try to do our best to serve our customers with a great service, but it can happen that we fall short on some occasions. What I don't like is outright lying about it. We never repackaged someone else’s open source software to privatize it. We’ve built the current ImprovMX structure from scratch using our own code. We’ve iterated on it for years and optimized every single piece of the email forwarding workflow with tons of edge-cases we’ve learned to handle over the years. I don’t know where you came up with that idea, but this is just plain wrong. Did we have some issues with our infrastructure in the past? Yes, it happened, and we were open about it ; you can see for yourself such occurrences where we shared everything has it happened on Twitter (https://twitter.com/ImprovMx/status/1455605483109224458 for example), but even if these are never a great thing for our users, we keep an open minded approach and always think on the side of the customer when they reach out, you included. Since we’re not in the business of scamming our customers, we offer a “no questions asked refund policy” at any moment of your subscription cycle. Logging in to your account is, by default, done with your private email - the one you gave when you registered your first domain. That way, even in the case that ImprovMX is having issues, you should always receive your login link since it’s on a domain that’s not managed by us. When an issue occurs, we generally notify our users via Twitter about the situation as soon as we are aware about it. I don’t understand what you mean by “never have the ability to debug or troubleshoot it yourself” : Of course you don’t have access to our servers and our logs, but you can easily see if there is an issue by sending an email to yourself and see that it is not delivered in time. We previously had a status page that was never up-to-date. The underlying service we were using wasn’t great and the page even failed to work properly from time to time. Yes, it sucked. We recently moved to BetterUptime and started to add monitors to actively check our service’s health, and we will be more active there if any issues occur that we are aware of - You can see the new status page at https://status.improvmx.com. Our average reply time on customer support is \<5 hours, and literally minutes when an outage is occurring as our team is all hands on deck, actively answering messages on the support and transparently sharing what’s happening on Twitter. Canceling your subscription can be done by yourself easily on your dashboard, but if you can not connect to it for any reasons, our support team also cancels subscriptions upon request manually. We never force anyone to stay on and don’t ask any questions about it. There is no contract lock-in or any of these shenanigans either. Following your requests, we refunded your last payment and even gave you three months back as an apology, so claiming that we took your credit card “hostage” is all but the truth. We understand that we can't please everyone and bad situations occur from time to time, so we accept reviews that reflect these. But this time, this is just not an honest review, just a rant. Current UserValidated ReviewerSource: Organic ## Questions about ImprovMX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ImprovMX ](https://www.g2.com/products/improvmx/discussions/new) SB Shravan Babure • Last activity about 5 years ago How is it that you are able to provide the mail forwarding for free? What is the logic 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/35719-how-is-it-that-you-are-able-to-provide-the-mail-forwarding-for-free-what-is-the-logic) GU Guest User • Last activity over 4 years ago Is ImprovMX legit? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/is-improvmx-legit) [ View all Discussions ](https://www.g2.com/products/improvmx/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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