ImproMed Reviews & Product Details

Veterinary Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The practice I work at has been using infinity for a few years now and I was new to the veterinary field as a whole, but not appointments. Being able to have multiple colors to code out appointments and multiple doctors is really helpful - it means when something pops up hot pink in our schedule, we know we have an emergency. Having a group chat available to message between work stations and both of our clinics makes it easier to get necessary vaccines or medications transported between clinics for clients, supplies, or fixing billing or notation mistakes. Being able to attach files from IDEXX VetConnect and client records directly to each patient is also invaluable - we can look at past bloodwork history for an animal who has been seen at multiple clinics!

Our clinic utilizes the estimates & canned estimates quite regularly, so we can go into an appointment with a treatment plan for our clients that show costs and what their appointment looks like for the day. Canned estimates allow our doctors to create surgical plans quickly by importing a basic estimate we previously put together and adjusting surgical time & supplies needed, saving time in the appointment or even making every minute count in an emergency when the animal needs acute care for stabilization. Review collected by and hosted on G2.com.

What do you dislike?

Overall, there are still quirks with this - it will reload patient history randomly while scrolling, sometimes taking forever to load even though the list is sparse and only going back a year. Forms to attach to a client, such as a surgical log, take forever and a day to load, and others an hour to populate and another half hour to print. There is no way to create a lock on initial creation of prescriptions for controlled drugs that have to be filled by a doctor of licensed tech. You cannot change the name of an estimate after you create it, which seems a bit weird.

Managing users when adjusting user groups is weird, and sometimes allowances or locked options are accessible by new users by default. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely use the trial to get a feel for it's capabilities and see if another practice will let you look at it in action - that's the only way you'll be able to tell if it's right for your practice. It does take some 'oomph' to keep it going, so either having an on-site network or an externally managed network will be required, and the best way to make the most of this is by having work stations in your exam rooms to note, estimate, and create/fill prescriptions all at once. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Record management is a huge plus, so that on-site storage for patient records is at a bare minimum. Being compliant with state and nation-wide standards is easier because everything is tracked - sales, prescriptions, the ability to take notes for phone calls and appointments. Having those records means questions get answered like, "when was the last time I picked up ___ medication?" or "____ claims you ran bloodwork and said it doesn't need to be done again, but that's not what the notes say." Review collected by and hosted on G2.com.

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ImproMed Overview

What is ImproMed?

Reporting and workflow software for veterinarians.

ImproMed Details
Website
Languages Supported
English
Product Description

Reporting and workflow software for veterinarians.


Seller Details
Seller
Covetrus
Ownership
CVET
Company Website
Year Founded
2019
HQ Location
Portland, ME
Total Revenue (USD mm)
$377
Twitter
@CovetrusGSSNA
669 Twitter followers
LinkedIn® Page
www.linkedin.com
2,008 employees on LinkedIn®

Overview Provided by:
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ImproMed Reviews

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UV
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is very..... very detailed. Overwhelmingly so. It has lots of features so if you can imagine it, it probably does it. Find HOW is a different story. Review collected by and hosted on G2.com.

What do you dislike?

It crashes a ton which is a wildly inconvenient in a busy vet hospital. It’s not very user friendly and took so long to get used to just the basic features. There are a million steps to do simple things that other software does much easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give yourself plenty of time to explore and troubleshoot because you’re going to need it. It’s overwhelming, even for people with years of vet experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows us to keep very detailed records for our patients and clients. Oh lord knows that you have a great time position for me lol I just wanted you know Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The interface is mobile friendly, which as a 100% ambulatory practice was very advantageous and allowed us to seamlessly create invoices, process payments, and email invoices instantaneously. It facilitates avoiding "billing clients" and having a large accounts receivable, which is a large problem in the equine field. Review collected by and hosted on G2.com.

What do you dislike?

There were problems with syncing at the end of he day and not all of the invoices would sync at times. Honeslty, I think some of my frustrations came from the practice owner not having a full understanding of what impromed can do to optimize a practice, so perhaps better user education/courses/webinars would be helpful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that you gain adequate education about using the product prior to implementing it so that you gain the full advantage of Impromed. The practice I was at did not capitalize all of the avenues that you are able to explore with Impromed from a business management point of view and I think this was a big waste of great asset. If you are paying for it, you should gain the full advantage of the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to optimize bill collection, invoicing, and also having accurate medical records. All of our documents are able to easily to be emailed to the clients. Many clients expressed a great appreciation for this because their previous veterinarians either did not leave any kind of documentation or would simply provide them with a written invoice and no other documents signifying what was done or diagnosis or anything like that. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It easy to learn, and easy to use. The user face is simple and provides the necessary tools to succeed as a veterinary practice. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it glitches out and will revert back to the previous client. In addition, I find that sometimes it is on the slower side (but that may be a computer problem and not a program issue) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer service efficiency. It has many traits that make it easier to help the customer (e.g. via making it easier to email clients, cash out customers, or sort through medical files). Review collected by and hosted on G2.com.

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Veterinarian
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

THIS PROGRAM IS VERY EASY TO USE. ALL OUR EMPLOYEES PICK IT UP EASILY. VERY FEW STEPS INVOLVED GOING FROM ONE TASK TO ANOTHER Review collected by and hosted on G2.com.

What do you dislike?

A little on the expensive side. I GUESS U GET WHAT YOU PAY FOR. SEVERAL OTHER PROGRAMS IN THIS MARKET ARE CONSIDERABLY LESS Review collected by and hosted on G2.com.

Recommendations to others considering the product:

GREAT PRODUCT, FOR THE MOST PART WORTH THE MONEY Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Capturing missed sales, services. MISSED INVOICE-ABLE ITEMS AFFECT OUR BOTTOM LINE Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Many aspects are user friendly, they have years of experience in the industry. Review collected by and hosted on G2.com.

What do you dislike?

I wish the Time Management module allowed individual employees to see their own hours worked without having to be granted access to the entire staffs hourly reports. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Utilize the help from technical support. The program can probably do much more than you realize. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ease of scheduling, no overlap errors. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how there are multiple ways to get to what you need to do. In a basic sense, it is easy to use. Review collected by and hosted on G2.com.

What do you dislike?

I don't like the lack of an organized problem list for the patient. I don't like how difficult it is to modify templates. Modification of templates is NOT very user friendly. It is also difficult to assess for current medications, esp if written scripts are used. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The diagnostic terms list, which can be used as a problem list, must be added separately and thus doctor compliance in completing it is low. It is also lacking many specific diagnoses. Example: marijuana toxicity and chocolate toxicity are not in the list. You must only put toxicity. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Impromed provides a thorough SOAP format for medical records. Review collected by and hosted on G2.com.

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UV
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how user friendly this software is. The pages and sections are intuitively places and easily navigated through. Review collected by and hosted on G2.com.

What do you dislike?

There are some simple glitches that arise now and then, all easily fixed with a quick reboot though! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Handling a large amount of documentation which is shared among all employees has been great with this software. It makes shared editing simple and easy. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use, easy to create appointments, easy to log inventory. Review collected by and hosted on G2.com.

What do you dislike?

Our clinic doesn’t utilize all of the functions/options that impromed provides, which takes up a lot of space. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to invoice products and manage inventory. Review collected by and hosted on G2.com.

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Veterinary Technician
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The simplicity of the design layout. It’s similar to windows X and the Mac OS layout. The icons are color coded and the platform is user friendly Review collected by and hosted on G2.com.

What do you dislike?

Pop up notes can’t be disabled, the lab requests don’t automatically print out. It freezes if too many computers have the program open. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can easily enter charges to the invoice so the doctors are free to continue with appointments Review collected by and hosted on G2.com.

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AV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Reports, customizable features (discharges, invoices, reports, etc), ease of use, ability to have multiple open modules running Review collected by and hosted on G2.com.

What do you dislike?

Support is hit or miss and has been lacking lately, unable to completely delete or erase things from different modules, can be confusing to learn at first Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reports, tracking statistics, basic EMR handling, scheduling, timeclock features Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that everything needed is accessible. It's very quick once you get used to it. Review collected by and hosted on G2.com.

What do you dislike?

It's got a tough learning curve. Also having to make sure the patient is active can be difficult because if not, all the work you did is wasted as there's no way to copy all of the charges into another account Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just make sure that your patient is active before you do anything alse Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quick access so we can access what a patient needs right away Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is very beneficial to have inventory included in the software. Appointment color coding is also helpful Review collected by and hosted on G2.com.

What do you dislike?

You have to click through a lot of tabs to navigate the system. This system seems to have a lot of uses but its capabilities are not obvious to users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Controlled substances log Review collected by and hosted on G2.com.

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UV
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very user friendly. Even after months away from the system, it is easy to jump back into using. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far that I do not like, though I do not often work with the billing sections. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Decent system for a veterinary ER. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Good system for an ER. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use, and the user friendly interface. Review collected by and hosted on G2.com.

What do you dislike?

Slowness of applications, sometimes can have glitching/ loss of data Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Recordkeeping, easy interface allows all employees to use and keep records current. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the modules and the individual desktop options. This allows you to see it up to cater to your work or eye habits. Very customizable. Review collected by and hosted on G2.com.

What do you dislike?

That the modules for the desktop don't always go back the way you saved them to be. And also, there is a lag between stations when you log in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stabilization of the infrastructure so that you don't have to continue resetting 6 modules. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Huge work flow and laboratory requests. Easy to capture charges and transfer items to invoicing etc. Really curves the difficulty of dealing with multiple patients in multiple parts of the hospital. Review collected by and hosted on G2.com.

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AV
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The amount of customization available to customers. I can change most basic forms and the way the database is set up. Review collected by and hosted on G2.com.

What do you dislike?

VERY glitch, support is poor and costly, updates are few and often cause complete crashing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Appointment booking and record keeping Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the user friendly interface and ease of the system. Review collected by and hosted on G2.com.

What do you dislike?

The speed can be slow and their is some glitches that occur when selecting patient accounts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patient record keeping in a paperless office Review collected by and hosted on G2.com.

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Member of Board Of Directors & Supervisor of Technical Operations
Education Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

From IT perspective this software is easy to setup, network and manage. The tech support for this product is excellent. Review collected by and hosted on G2.com.

What do you dislike?

Setting up the specialized printers (label) may require a call to tech support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Invoicing and employee time clock are time saver - one platform for multiple tasks. Review collected by and hosted on G2.com.

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LVT
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Impromed allows for a lot of personalization Review collected by and hosted on G2.com.

What do you dislike?

Many tasks require redundancy that prolongs them Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software would best serve a daytime practice. It is not well suited for an emergency/ referral practice Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Seeking missing products from our logs through product repo Review collected by and hosted on G2.com.

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Client Service Coordinator
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The scheduling aspect... Ability to change colors on appointments for a color coded system. Review collected by and hosted on G2.com.

What do you dislike?

Navigation through history for patients. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good product for practice management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organizing the schedule properly. Review collected by and hosted on G2.com.

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Surgical Veterinary Technician
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I enjoy the layout of the program was well as the internal functions Review collected by and hosted on G2.com.

What do you dislike?

I dislike that it is not user friendly and made for advanced users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to link attachments easily Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that there are several different ways to navigate the program Review collected by and hosted on G2.com.

What do you dislike?

I don't like that it sometimes "jumps" to a different patient while you are in another one Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is very useful for our hospital to keep accurate records and allows us to be as "paper-friendly" as possible. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I LOVE how easily and deeply ImproMed Infinity could be customized to the practice's specific needs. Review collected by and hosted on G2.com.

What do you dislike?

Our trainer was a little lackluster in patience, understanding, and translation of skills, but the product itself speaks for itself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not hesitate to contact tech support! They are WONDERFUL! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client customization, intuitive processes, connectivity with other machines in the practice, networks, email, etc. Review collected by and hosted on G2.com.

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