SN
Steven N.
Digital transformation lead
Enterprise (> 1000 emp.)
"A solid and engaging platform"
4.5/5
What do you like best about Impartner PRM?

The way that we can engage with Partners across all levels of the partner journey. That we can quickly make new content available to our users and that we can connect the platform to other services we provide. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

The editabilty of the platform, that it uses an older version of cms editor which means that some functionality that is standard in websites isn't available to us. Review collected by and hosted on G2.com.

Response from Nikki VanRy of Impartner PRM
Edit edit

Thank you for taking the time to leave a review! We are so glad that you can now engage effortlessly with partners across their full lifecycle.

Verified User in Industrial Automation
AI
Verified User in Industrial Automation
Mid-Market (51-1000 emp.)
"A upcommer"
3.5/5
What do you like best about Impartner PRM?

Impartner does a lot of things right, and allows you to provide training for partners and give them the needed understanding, all automated through a heap of possible workflows. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

It is still young software, so it is not fully developed, especially on the UX side for Admins and ease of setup. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you for your review and for highlighting the value Impartner brings to your partner training and enablement efforts. We're glad to hear our automation and workflow capabilities are helping you streamline how you deliver training, collateral, and contracts to your partners.

We also appreciate your honest feedback about the admin experience and ease of setup. While we’ve made significant progress, we agree there's always room to improve—especially in user experience. Insights like yours are invaluable as we continue to evolve the platform and enhance usability.

Thanks again for being part of the Impartner community. We're excited to grow with you and support the success of your partner program!

Selin B.
SB
Selin B.
Partner Operations Specialist
Mid-Market (51-1000 emp.)
"Review Impartner"
5/5
What do you like best about Impartner PRM?

Smooth, efficient software. Improved Partner experience since implementing Impartner. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

There's quite a lot to the software, at times hard to learn everything. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you for the great review! We're glad to hear that Impartner has improved your partner experience and that the platform has been smooth and efficient for your team.

We understand that with a robust platform, there can be a learning curve, and we’re committed to making onboarding and training as easy as possible. Your feedback helps us continue enhancing the user experience.

Thanks again for choosing Impartner—we’re excited to keep supporting your partner management success!

Jonathan M.
JM
Jonathan M.
SME Director
Mid-Market (51-1000 emp.)
"Simple and easy to use, with great functionlity"
5/5
What do you like best about Impartner PRM?

Now that we have it up and running, it takes minimal ongoing input from us and runs really well. Any issues that arise are very switfly dealt with and Impartner are always availible to assist as required. Subah on their Tech Team and Prue our CSM have been superb to deal with and ensured that we get the best out of Impartner. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

We have not come across any major issues to date. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you so much for your feedback! We're happy to hear that Impartner is running smoothly for you with minimal ongoing input. It's great to know that any issues that arise are quickly resolved, and that our team members, Subah and Prue, have been able to assist you in getting the most out of the platform. We’re proud of our team’s commitment to customer success, and we’re glad to hear it’s making a positive impact for you.

We look forward to continuing to support your team!

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Finance partnerships with multiple SMEs"
4.5/5
What do you like best about Impartner PRM?

The ability to API our custom-built platform and report on this. Customised fields and PX studio are great to be able to facilitate an easy platform for our 1000+ partners to use. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Co-branding assets is not working properly and our team have been in talks with yours for almost 2 months now to try and fix it. Even the "Impartner Experts" contractor, Is Inspired, has found that cobranding is bugged. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you for taking the time to share your insights about Impartner! We sincerely apologize for the ongoing issues with co-branding assets. Your experience is important to us, and we appreciate your patience as we work to resolve this. We’re actively addressing the bug and will ensure that your concerns are prioritized.

If you have any further suggestions or need assistance, please don’t hesitate to reach out. Thank you again for your valuable feedback!

MS
Megan S.
Channel Marketing Director
Enterprise (> 1000 emp.)
"Responsive, great service, knowledgeable resources, great products!"
5/5
What do you like best about Impartner PRM?

Our CSM, April Capas, and SME Paul DeKrey have been fantastic! They go above and beyond when it comes to customer service. I feel incredibly supported by that team. We'd be lost without them! Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

A couple of features aren't applicable to our org because we use a different CRM, but overall everything is great. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

We’re happy to hear that April and Paul have provided you with exceptional support and service. It’s always our goal to ensure our customers feel fully supported, and we’re glad to know our team is making a positive impact for you.

We appreciate your feedback about the features that may not align with your CRM. We're continually working to enhance our platform and ensure it meets the diverse needs of our users.

If you have any more suggestions or specific needs, please feel free to reach out. Your insights are invaluable to us! Thanks so much for your review!

JC
Joe C.
Program Manager
Enterprise (> 1000 emp.)
"Impartner PX Upgrade Experience"
5/5
What do you like best about Impartner PRM?

The simple nature of the set up. Once you have created your custom objects & set up the CRM sync, the remaining build is very simple and intuitive.

Additionally, Reed Fruehan who supported us throughout the entire PX upgrade journey was a phenomenal support and relieved all our issues promptly. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

There is no real features that stand out to me as something I dislike. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you for your review! We're glad to hear that the setup process was simple and intuitive for you. It’s great to know that Reed provided outstanding support during your PX upgrade—our team is dedicated to making your experience seamless.

We appreciate your feedback and are thrilled that Impartner is enhancing opportunity visibility and collaboration. Thanks for your support, and we look forward to continuing to assist you!

Verified User in Human Resources
AH
Verified User in Human Resources
Enterprise (> 1000 emp.)
"Great Way to Manage Growth"
4/5
What do you like best about Impartner PRM?

Impartner enables you to establish a robust system that keeps you and your partners well-informed, effectively manages growth, and maintains control over the process. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

There isn't much I can criticize about it. It's a truly excellent product. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you for taking the time to share your experience with Impartner. We're pleased to hear that the platform is helping you establish a scalable, transparent partner management process — and that it's contributing to your growth goals.

Your feedback is a great validation of our mission to deliver reliable, intuitive tools that strengthen partner relationships and drive long-term value. We're always working to improve, so if there's ever anything you'd like to see added or enhanced, we’d love to hear it.

Thanks again for your trust in Impartner!

Verified User in Security and Investigations
AS
Verified User in Security and Investigations
Mid-Market (51-1000 emp.)
"Loving what the future looks like for Impartner"
5/5
What do you like best about Impartner PRM?

The customization that Impartner offers is great. I also love working with Shad!! We've had a couple of Customer Success Managers, and Shad is the best by far. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

It can definitely be difficult to work in, and it seems that their own devs, support team, and PMs have trouble figuring it out. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you for your review! We're glad to hear that you’re enjoying the customization options Impartner offers and that Shad has been a great resource for you! It’s wonderful to know that the partnership has been a positive experience.

We appreciate your honest feedback about the platform's complexity. We understand that some features can be challenging to work with, and we’re continuously working on improving both the user experience and the overall support we provide. Your input is incredibly valuable, and we’ll ensure the team takes note of your concerns to help refine the experience moving forward.

Thank you again for your insights, and we’re here to support you every step of the way!

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Good tool, well integrated with SFDC and other processes"
4.5/5
What do you like best about Impartner PRM?

Integrates well with other tech like Salesforce.

Ability to track partner activities easily Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Can sometimes be a bit of a delay to feed through to other systems and technologies, so whilst the integration is good, the expediency of processes could be smoother.

Would be good to be able to reopen a deal registration rather than resubmit entirely on the vendor side and have this as a bilateral itegration (e.g. if a previous opportunity is opened is Salesforce, re-open the DR.). One step further would be to be able to see certain fields that are updated in Salesforce feed through to Impartner. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM
Edit edit

Thank you for your review! We’re glad to hear that you find Impartner to be well integrated with Salesforce and that it helps you track partner activities effectively. Thank you for your feedback on the delay in data feed and the need for bilateral integration. We’re always looking for ways to improve and will consider these suggestions for future updates. If you have any more insights or ideas, please feel free to share!