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DW

Dustin W.

Partner Success Manager

Mid-Market (51-1000 emp.)

12/9/2025

"Effortless to Use with Great Asset Library and Project Monitoring"

4/5

What do you like best about Impartner PRM?

I love the ease of use, the asset library, and the project monitoring feature Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

I receive a lot of 404 errors with Impartner for some reason. This can be frustrating at times. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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Thank you for taking the time to share your feedback! We’re thrilled to hear that you find Impartner PRM easy to use and that the asset library and project monitoring features are helping your team stay on top of projects and act on customer feedback proactively.

We’re sorry to hear about the 404 errors you’ve encountered. Our team is continuously working to improve system reliability, and we’d love to investigate these issues further to ensure a smoother experience for you. Please feel free to reach out to our support team so we can assist directly.

Thanks again for your insights and for being part of the Impartner community!

FS

Frank S.

Software AG Change Network Member

Enterprise (> 1000 emp.)

4/25/2023

"Out of the box modular fast implementation PRM"

5/5

What do you like best about Impartner PRM?

If you’re looking to make a real difference in your team or division, start with an Impartner module that’ll have the biggest impact on your business. Once you've nailed that, you can easily branch out to build a more complete partner ecosystem.

Impartner enables you to digitize manual processes and set up automated workflows that you can manage independently. Additionally, partners can access and update their own company and profile information, keeping the system up to date.

Impartner offers stellar customer service, supported by an efficient and responsive ticketing system that ensures issues are resolved promptly and professionally. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

While setting up workflows in Impartner is straightforward, managing and organizing them can be a bit limited. Currently, the main way to keep things organized is by using keywords in workflow names, which works but could be enhanced with options for grouping and custom columns for better filtering.

For ongoing improvements, especially with updates to partner programs, it’s helpful to have a Sales Operations team member who’s comfortable configuring both your CRM and Impartner. This can make adjustments smoother and ensure the system stays aligned with program needs. Review collected by and hosted on G2.com.

What problems is Impartner PRM solving and how is that benefiting you?

Impartner PRM solves several key challenges by fully digitizing partner onboarding, including automating follow-ups and creating SSO credentials with privilege management, all synced with Salesforce. This streamlines onboarding and ensures data accuracy.

The self-service CPQ feature simplifies deal registration, allowing partners to track and manage sales opportunities that automatically sync to Salesforce and notify account owners, improving visibility and response times.

The Partner Locator highlights each partner’s experience and training with specific products or services, making it easier for customers to find qualified partners and promoting accountability among partners.

With the MDF module, partners can independently apply for marketing development funds, giving them more control over their marketing initiatives.

Finally, partners can create co-branded templates within the Asset Library, supporting brand consistency while empowering partners with flexible marketing materials. Review collected by and hosted on G2.com.

Response from Abby Leadbetter of Impartner PRM

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Hi Frank!

Thank you for your review of Impartner! We're thrilled to hear that our modular and fast implementation approach has made a significant impact on your business. We appreciate your feedback on workflow organization and customization options within the Partner Finder, and we'll pass these along to our team for consideration for future enhancements.

We appreciate your feedback and value your partnership. Your insights help us improve our solution and continue delivering impactful benefits. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out 🚀 🙌🏼

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/15/2025

"Easy to use PRM Solution to boost engagement for new and existing partners"

5/5

What do you like best about Impartner PRM?

Impartner PRM offers extensive customization options for both the user interface and the partner experience. We've implemented quite a few features, which have significantly improved our partner engagement. I really appreciate having everything centralized for our partners, making it an easy direct spot to send them. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

It would be nice if some of the customization could be done by us instead of going through Impartner every time, but maybe that will be an option down the road. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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We’re glad to hear that Impartner is helping increase partner engagement and making it easier for you to deliver a seamless partner experience. It’s great to know that having everything centralized—from assets and training to forms—is creating real value for both your team and your partners.

We also appreciate your feedback about customization access. Empowering customers with more self-service configuration is a key focus for our product roadmap, and your input reinforces that direction. Stay tuned!

Thanks again for being part of the Impartner community — we’re proud to support your partner program’s success!

UL

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

10/30/2025

"User Friendly and packed with Enablement"

4.5/5

What do you like best about Impartner PRM?

Impartner PRM stands out because of its user-friendly interface and robust functionality. I appreciate the wide range of enablement resources around the system. Customer Support has been great in my experience and has integrated well with SFDC. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Navigating through all the different modules can be a bit time-consuming. If a user isn’t familiar with the platform, they might struggle to find exactly what they need or get bogged down in the different layers of the system. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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Thank you for your review and for sharing your experience with Impartner. We’re glad to hear that you’ve found the platform user-friendly, feature-rich, and well supported, and that the Salesforce integration has been working well for your team. We also appreciate your feedback on navigation and discoverability, especially for newer users. Improving how users find and move between modules is an ongoing focus for us as we continue to evolve the platform. We’re pleased Impartner is serving as a central hub for partner enablement today and look forward to supporting you as you expand your use of the platform.

JN

Justine N.

Global channel manager & regional marketing - UKI, Nordics, Netherlands

Mid-Market (51-1000 emp.)

10/24/2024

"Great platform with many capabilities which are always being improved"

4.5/5

What do you like best about Impartner PRM?

Impartner continiously offers many new features and takes customers feedback seriously. They offer great speedy support when needed. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

More enaborate documentation on newer features Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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We're pleased to hear that you appreciate the continuous improvements and speedy support we provide. Your feedback regarding documentation for newer features is noted, and we’re committed to enhancing that area to better serve our users. If you have any further suggestions or insights, please don’t hesitate to share! Thank you for your review!

MS

Monica S.

Head of Marketing

Mid-Market (51-1000 emp.)

11/25/2025

"Limited Without Extra Licenses"

1.5/5

What do you like best about Impartner PRM?

Integration with other the majority tools Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

They could make the PRM more professional Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/25/2024

"Robust Partner Portal with Constantly Evolving Features, But a Learning Curve"

4/5

What do you like best about Impartner PRM?

They are continuously integrating with other companies' solutions for a better partner experience overall. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

The data analytics tool is still clunky and requires extra support often. Review collected by and hosted on G2.com.

What problems is Impartner PRM solving and how is that benefiting you?

Impartner PRM streamlines our partner management by automatically tracking partner tiering, so we can easily see which partners meet our program requirements. It simplifies deal registration and provides a centralized hub where partners can access relevant assets, track engagements, view shared leads, and collaborate on business plans—ultimately enhancing our strategic partnerships. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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We’re delighted to hear that you find our platform’s features robust and that the continuous updates are helping you engage more effectively with your partners. It’s great to know that our best practices and community insights are adding value to your experience.

We appreciate your feedback regarding the challenges in implementation and the need for better documentation and video resources. We’re actively working on enhancing our support materials to make the learning process smoother for our users. Your insights are invaluable as we strive to improve communication about new releases.

If you have any specific suggestions or additional feedback, please feel free to reach out. We’re here to help! Thank you for your review!

AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/19/2025

"Impartner is Purpose Built for Partnership Leaders looking to scale"

4/5

What do you like best about Impartner PRM?

Impartner has a variety of out of the box functionality and workflows for many partnership related workflows. Easy to set up, get started and then customize moving forward. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Some features are not native to PRM (like NewsOnDemand) and it creates a disjointed experience when managing internally. Review collected by and hosted on G2.com.

What problems is Impartner PRM solving and how is that benefiting you?

The PRM has solved many problems, most importantly our ability to execute and make updates to our PRM. We are on another PRM previously and we had to work with internal IT teams to make the smallest updates.

With Impartner PRM, our partner operations team can own, allowing them to make updates at will. This has drastically accelerated our ability to improve partner experience. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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Thank you for sharing such thoughtful feedback! We’re so glad to hear Impartner has helped your team take ownership of partner operations and accelerate improvements to your partner experience. That’s exactly what we aim for! We also appreciate your note about News On Demand and are always working to create a more seamless, unified experience across all features. Thanks for being part of the Impartner community!

KD

katiedevan1 D.

Sales Operations Manager

Enterprise (> 1000 emp.)

5/7/2025

"Impartner is user-friendly, reliable and has responsive customer service"

4.5/5

What do you like best about Impartner PRM?

We are able to manage our partner relationships, receive leads from partners effortlessly and allow our partners to view lead progress and relevant product collateral. Information is integrated into our Salesforce instance. Requests for customer service are prompt and always knowledgeable. We have regular sessions with our support person at our chosen frequency. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

They do not have phone support but email support is quick. We are expected to manage any customization of our instance ourselves using tutorials and help videos, which can be annoying but is cost effective vs enlisting their paid support. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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Thank you so much for your review and for highlighting the ease of use, reliability, and strong customer support you've experienced with Impartner! We're especially glad to hear that managing partner relationships and syncing data with Salesforce has been seamless for your team.

We appreciate your feedback regarding support and customization. While we strive to make our self-service tools as intuitive and cost-effective as possible, we understand that hands-on guidance can be helpful. Your insights help us continue to improve how we support different user needs, and we’re always exploring ways to offer more flexibility.

Thank you again for being a valued Impartner customer — we look forward to continuing to support your partner program's success!

AN

A N.

Global Head of Partnerships

Mid-Market (51-1000 emp.)

5/23/2025

"Boosting Partnerships: Mambu's Experience with Impartner PRM"

4/5

What do you like best about Impartner PRM?

Impartner PRM has been a transformative solution, directly addressing their challenges in scaling and managing their partner ecosystem. The reported increase in deal registrations and enhanced operational efficiency underscore the value Impartner brings to a fast-growing fintech like Mambu, enabling them to realise their ambitious partnership strategy. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Some customisation options require more technical support than expected. Better in-app guidance and more self-service configuration options would make a big difference. Review collected by and hosted on G2.com.

What problems is Impartner PRM solving and how is that benefiting you?

Mambu's case study with Impartner highlights several significant benefits achieved post-implementation:

- Centralised "one-stop shop" for partners: Impartner PRM provides a unified platform where partners can transact and access everything they need, from lead registration and marketing assets to training and certification. This has improved the partner experience and operational efficiency.

- Increased Deal Registration: Mambu reported a 2x increase in deal registration from partners, demonstrating a direct positive impact on revenue generation.

- Automated and Scalable Processes: The modular approach of Impartner allowed Mambu to activate functionalities as needed, automating processes like onboarding, deal registration, and asset distribution. This has been crucial for scaling their partner program across thousands of partners with unlimited users.

- Improved Partner Enablement and Communication: A centralized asset library, journey builders, and event calendars within Impartner PRM ensure partners have quick and easy access to critical information and training, moving away from fragmented email-based communication.

- Enhanced Visibility and Reporting: Impartner provides analytics and reporting on sales pipeline, asset engagement, and training progress, offering Mambu valuable insights to identify successful partners and areas for improvement. This helps in proving the ROI of their partner program. (We are migrating to PX to take advantage of this) Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

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Thank you for sharing such a detailed review. We’re incredibly proud to be part of Mambu’s journey as you scale and execute your ambitious partnership strategy. It's exciting to see the measurable impact—like doubling deal registrations and streamlining partner operations—made possible through your use of Impartner.

Your recognition of features like centralized partner access, scalable automation, and journey-based enablement truly speaks to the core value we strive to deliver. We're also excited to see your team migrating to Impartner PX to further deepen insights and elevate partner performance tracking.

We appreciate your feedback around customization and in-app guidance. Improving the self-service experience is a key focus for us, and input like yours helps drive our ongoing development efforts.

Thank you again for your partnership and for trusting Impartner to support your global ecosystem. We're excited to continue growing with Mambu!