I appreciate how Impartner PRM has allowed me to save money by using it as a substitute for granting additional Salesforce licenses to my partners. This feature not only offers a cost-effective solution but also simplifies the management of partner deals and registrations. The ease of deal registration stands out as I do not need to manually insert lead records, which effectively streamlines operations and reduces the dependency on Salesforce licenses for my partners. Review collected by and hosted on G2.com.

The migration from the classic to the PX version is disastrous. Their service is very slow. When they deleted my data in the Salesforce production environment, I requested an incident report, which they could never provide. After investigating, they said they don't know why the issue occurred. Additionally, they are still not replying to my emails even after ten days. The initial setup was difficult, requiring a lot of time, many calls, and involvement from a specialist due to hard-coded elements. Review collected by and hosted on G2.com.

Impartner PRM serves as a flexible, efficient, and reliable platform supporting our partner ecosystem, delivering an exceptional user experience. It offers seamless integration with a wide range of applications, enabling the smooth exchange of information essential to the ecosystem's success. Review collected by and hosted on G2.com.

Impartner is consistently advancing its infrastructure and introducing new functionalities. Given our extensive use of the platform, we greatly appreciate the excellent support provided by the Impartner team. We look forward to continued collaboration and to having our enhancement requests prioritized to the greatest extent possible. Review collected by and hosted on G2.com.

I appreciate the ability to fully customize our integration with Salesforce using Impartner PRM. This customization allows us to do exactly what we need and facilitates seamless data synchronization between the two platforms. The system is set up so our partners can directly log in to their own instance and register deals, which then sync directly into our Salesforce without needing additional data input or admin work. Once set up, the process is fairly easy to manage. These features significantly streamline our operations and enhance our ability to manage partner relationships effectively. Review collected by and hosted on G2.com.

While the ability to fully customize things is appreciated, sometimes it comes with a pretty steep learning curve. Figuring out synchronization issues with Salesforce can be challenging. Additionally, the user interface is not as easy to use as expected, which makes building out training modules a bit more challenging. This has probably been the biggest challenge encountered. Review collected by and hosted on G2.com.

What I like best about Impartner PRM is how flexible the platform is and responsive their Support Team is. It streamlines partner enablement, training, and deal registration all in one place, which provides a great experience for our Partners. The customization options allow us to tailor the experience for different partner tiers, and the reporting tools give us real-time visibility into partner performance. Review collected by and hosted on G2.com.

While Impartner PRM is powerful, there are a few areas that could be improved. The user interface can feel a bit dated and unintuitive at times, especially for new users. Some customization options require more technical support than expected. Better in-app guidance and more self-service configuration options would make a big difference. Review collected by and hosted on G2.com.

We can customize to our partner's needs and find solutions together to create more value. The analytics have been really helpful to our strategic managers and having the ability to create our own reporting has been great. Review collected by and hosted on G2.com.

We don't dislike anything! We look forward to building out our PX ennvironment and working with the Impartner team. Our relationship Manager is fantastic and so supportive. Review collected by and hosted on G2.com.

the ability & flexibility offered by impartner is a key, the new on demand feature where we can keep engaged with our partners, pulling reports to know how much deals were registered or the saved assets that our partners can use to learn. the ability to customise the view for each partner is amazing. support team at impartner is on another level, always there to support and fix issues. Review collected by and hosted on G2.com.

currently you cant pull a report for global partners accross the regions and i do think we can have global overview on X partner across the globe would be amazing. also with the new PX migration, we started to discover lots of broken links, bugs, downtime which i believe comes with onboarding issues. Review collected by and hosted on G2.com.

I use Impartner PRM for Partner Management, and it acts as the gateway for us. I like its ease of use, which is important for me. The dataload functionality is good, as we upload metrics every week from our internal system to Impartner. I found the setup and integrations to be very smooth. Review collected by and hosted on G2.com.

Nothing as of now. Review collected by and hosted on G2.com.

It helps me manage partner relationships in one place, and it makes deal registration and partner collaboration much easier and more straightforward. Review collected by and hosted on G2.com.

The reporting options are limited and not very flexible. Review collected by and hosted on G2.com.

I like how it quickly intergrates wth ease with Salesforce. Easy to navigate and a walkthrough to our Partners is hardly necessary because of how user friendly it is. Especially because I have Prue to assist me whenever I need guidance on Something Review collected by and hosted on G2.com.

I don't dislike anything, I would just hate to delete something that's linked to SFDC and then the whole account is deleted. Review collected by and hosted on G2.com.

What I like best about Impartner PRM is the best-in-class account management and support team—they’re responsive, knowledgeable, and proactive in helping us succeed. The platform itself is straightforward to work with on the back end, making it simple for our team to configure and maintain without heavy technical lift. It’s equally easy to customize the user experience so that both new and existing partners have a clean, intuitive portal tailored to their needs. Review collected by and hosted on G2.com.

The only negative thing I can say, but it comes with any PRM not just Impartner, is the learning curve. Review collected by and hosted on G2.com.