I would say the customizability and the sheer scope of features within Impartner PRM are probably my favorite things about it. You can pretty much do anything, as the possibilities are endless. Even if there's not a preconfigured connector within orchestration studio, you can build your own flow and connect it to wherever you need, allowing it to digest and utilize data in a specific way. I also really love the segmentation ability in Impartner. We use that to offer a customized experience on a per-user basis within our portal, which is super awesome because it makes the digital experience feel relevant and special to the partner. Review collected by and hosted on G2.com.

I would say Orchestration Studio is quite daunting for those that do not have any kind of experience setting up flows and really any kind of data automation experience. That definitely requires some technical help. I believe that there are updates being made to make it a little more user-friendly without needing a technical resource. It's really the most technical part of Impartner PRM. There's an opportunity for simplification and better user resources to train up users on their own on how to be a master at Orchestration Studio. Everything else is pretty simple. Setting up custom workflows can be daunting and should honestly require better user documentation and training, because otherwise, you rely on an Impartner technical resource. Also, the initial setup was pretty challenging because the product wasn't as mature back then, and we had some project manager issues at the start. Review collected by and hosted on G2.com.

Ease of use is one factor, but the support I get is unrivalled. Logging tickets is quick and straightforward, and the Support Team are incredibly responsive—the rare issue I have is usually solved within a day or so.

We also have never had any downtime issues with the portal. Zero occurrences of the portal being inaccessible.

We also have a fantastic Account Management team in Emily Nunez and Prue James. Both have excellent technical ability and are always on hand to support us, while also keeping us up to date with any new features that will benefit us. Review collected by and hosted on G2.com.

There is nothing i dislike about PRM.

Incredibly happy with the product and the service. From an admin perspective it’s incredibly easy to use and the training available is great with the ability to get quickly certified in the product. Review collected by and hosted on G2.com.

I love the flexibility of Impartner PRM. We can do so much with the PRM portal in terms of its capabilities, and there are abundant opportunities for customization. The platform is very scalable, growing with our business needs, and the ongoing support from Impartner is excellent. They even facilitate annual gatherings where we can learn from other companies using the platform, sharing best practices. It's a very user-friendly platform with a strong support network behind it. Also, the initial setup was very easy, thanks to the great support from the team at every step, ensuring a smooth transition and continued assistance. Review collected by and hosted on G2.com.

I believe maybe having more frequent best practices being shared would be key. And I believe, you know, knowing successes frequently about how others have used the platform would be really helpful. We have had annual gatherings in the past whereby we learned from others, but that's once a year. So I think having this more frequently or have a platform where we can learn how others are using it and getting the most out of it would be really useful. Review collected by and hosted on G2.com.

I like how easy it is for a partner to make a referral with Impartner PRM, and how quickly those referrals convert into opportunities in our CRM. The transparency in the partner portal is great, allowing partners to see opportunities as they move through stages. The reporting and analytics provide valuable insights into our pipeline and help identify which partners are actively co-selling with us, aiding in strategic decision-making, like deciding where to invest our co-marketing dollars. Additionally, I've noticed that before using Impartner PRM, our partners were reluctant to put leads in the portal, but they quickly adopted the Impartner Portal for making referrals. It gives a full picture of all business activity with our partners, which is now visible both to us and our partners. Review collected by and hosted on G2.com.

I find the segmentation of the asset library a little particular and would appreciate user prompts or 'tool tips' for guidance throughout the platform. We love the concept of business plan templates, but my team feels they are slightly inflexible. As a result, we're attaching business plans in the platform instead of fully utilizing the templates. The initial setup was also more difficult than we anticipated. Review collected by and hosted on G2.com.

I love the company and how everything just works with Impartner PRM. There has been no downtime as we've never had a critical outage, and the software is easy to use for both our partners and our admins. Updating the portal's look and feel in the backend is straightforward, and the sync capabilities with critical CRM platforms are easy to set up and maintain. The initial setup was very straightforward with superb support. The support is incredibly fast, and our account manager, Emily Nunez, is a real asset to the company. She's incredibly proactive and quick to assist with any issue we encounter. Review collected by and hosted on G2.com.

Well, we are stuck on the classic version for now, and some options like chat are therefore not available to us. But it’s our own issue that we have yet to progress to PX. Review collected by and hosted on G2.com.

There is a lot of native functionality that is key for building out a partner program from the ground up. Many features that are needed for any channel business, across many verticals. Review collected by and hosted on G2.com.

There are a few limitations regarding MDF object customization, document upload syncing, and cobranding customization that hinder our current business model. Review collected by and hosted on G2.com.

I find Impartner PRM easy to use and appreciate that it's straightforward to upload materials. It's also easy for people to download marketing materials. The initial setup was very easy, despite some issues with CRM sync. I especially like it for distributing marketing materials to our customers, including banks. Review collected by and hosted on G2.com.

I find the email tracking and reporting not working as well as I would like. I also encountered some issues with the CRM sync. Review collected by and hosted on G2.com.

The most helpful aspect of Impartner is its ability to centralize and streamline partner management processes. The tool provides comprehensive visibility into partner activities, automates key tasks like deal registration, and improves communication through a unified portal. Its intuitive interface and customizable features have made managing partner relationships more efficient, reducing administrative burdens while increasing partner engagement and performance. The analytics and reporting tools offer valuable insights that help optimize our channel strategy. Review collected by and hosted on G2.com.

One challenge with Impartner PRM is occasional system downtime, which can impact our portal engagement metrics and disrupt partner activities. Additionally, while the platform offers robust functionality, it requires significant integration with other systems to fully leverage its potential. Managing these integrations can sometimes be cumbersome, leading to delays or added complexity in the setup process.

Another area where there is room for improvement is in how enhancement requests are managed. While we've shared several valuable ideas and suggestions over the years, only a limited number have been implemented. The turnaround time tends to be quite long, and there's very limited visibility into the status or progress of these requests. Greater transparency and a more structured feedback loop would significantly enhance the collaboration and responsiveness in this area. Review collected by and hosted on G2.com.

I really like the visual aspect of Impartner PRM, which is very clean, organized, and offers a sleek platform. I also love the Salesforce integration; it has really strong integration capabilities that can connect with loads of different custom objects and lookups, creating a really flexible tool. The Salesforce integration is probably the most valuable part of any product that I'd be looking to implement. With Impartner PRM, it's extremely flexible and customizable, allowing me to delve into the depth of different custom and standard objects. This makes it extremely easy and flexible for me to set up as an admin and gives me a lot of space to play around with how I want to display information to partners. Review collected by and hosted on G2.com.

I think there are some small things on the administrator side, such as creating new fields or trying to add in pick list options or when saving sorts of things, there are some small bugs across the platform that make the usability just a little bit slow. Nothing major, but there's just some general hygiene across the platform that I wish could be fixed. I also think maybe when it comes to partner tiering, not being able to have multiple tiers for one partner level creates a bit of a restriction in how you show information, but other than that, not too much. Review collected by and hosted on G2.com.

The rep we are currently working with Prue James follows up after every meeting with review and plan of action after every call. She is delightful and efficient. We have the best check-ins that are so productive! Review collected by and hosted on G2.com.

There are no dislikes that I can think of at this time. Review collected by and hosted on G2.com.