Verified User in Human Resources
AH
Verified User in Human Resources
Enterprise (> 1000 emp.)
"Great Way to Manage Growth"
4/5
What do you like best about Impartner PRM?

Impartner enables you to establish a robust system that keeps you and your partners well-informed, effectively manages growth, and maintains control over the process. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

There isn't much I can criticize about it. It's a truly excellent product. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for taking the time to share your experience with Impartner. We're pleased to hear that the platform is helping you establish a scalable, transparent partner management process — and that it's contributing to your growth goals.

Your feedback is a great validation of our mission to deliver reliable, intuitive tools that strengthen partner relationships and drive long-term value. We're always working to improve, so if there's ever anything you'd like to see added or enhanced, we’d love to hear it.

Thanks again for your trust in Impartner!

Verified User in Security and Investigations
AS
Verified User in Security and Investigations
Mid-Market (51-1000 emp.)
"Loving what the future looks like for Impartner"
5/5
What do you like best about Impartner PRM?

The customization that Impartner offers is great. I also love working with Shad!! We've had a couple of Customer Success Managers, and Shad is the best by far. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

It can definitely be difficult to work in, and it seems that their own devs, support team, and PMs have trouble figuring it out. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for your review! We're glad to hear that you’re enjoying the customization options Impartner offers and that Shad has been a great resource for you! It’s wonderful to know that the partnership has been a positive experience.

We appreciate your honest feedback about the platform's complexity. We understand that some features can be challenging to work with, and we’re continuously working on improving both the user experience and the overall support we provide. Your input is incredibly valuable, and we’ll ensure the team takes note of your concerns to help refine the experience moving forward.

Thank you again for your insights, and we’re here to support you every step of the way!

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Good tool, well integrated with SFDC and other processes"
4.5/5
What do you like best about Impartner PRM?

Integrates well with other tech like Salesforce.

Ability to track partner activities easily Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Can sometimes be a bit of a delay to feed through to other systems and technologies, so whilst the integration is good, the expediency of processes could be smoother.

Would be good to be able to reopen a deal registration rather than resubmit entirely on the vendor side and have this as a bilateral itegration (e.g. if a previous opportunity is opened is Salesforce, re-open the DR.). One step further would be to be able to see certain fields that are updated in Salesforce feed through to Impartner. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for your review! We’re glad to hear that you find Impartner to be well integrated with Salesforce and that it helps you track partner activities effectively. Thank you for your feedback on the delay in data feed and the need for bilateral integration. We’re always looking for ways to improve and will consider these suggestions for future updates. If you have any more insights or ideas, please feel free to share!

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Channel Marketing Analyst"
4/5
What do you like best about Impartner PRM?

The customer support that we receive from Impartner PRM has helped us tremendously in not only building an effective Partner Portal, but in developing a cohesive channel enablement program that drives results and strong partnerships. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Because we don't operate like most partner programs, some of the Impartner capabilities when it comes to deal registration, Leads, and business planning aren't as helpful as I'd like. Although the Impartner team is great about helpin us figure out how to make the capabilities work for us. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

We are glad to hear that our customer support has been instrumental in building your Partner Portal and developing an effective channel enablement program. It’s wonderful to know that our team is making a positive impact on your partnerships.

We appreciate your feedback regarding the challenges you face with some capabilities, especially concerning deal registration, leads, and business planning. We’re committed to helping you find solutions that work for your unique operational model, and we’re glad to know our team is there to support you.

If you have any specific suggestions or further insights, please don’t hesitate to share. Your input is invaluable to us as we strive to enhance our platform!

SB
suzy B.
Head of Strategic Alliances
Small-Business (50 or fewer emp.)
"Seamless Experience with Top-Notch Support on the Impartner Portal"
5/5
What do you like best about Impartner PRM?

The Impartner portal is incredibly user-friendly, making navigation and task completion a breeze. The account management team is responsive and helpful. Highly recommend it for its ease of use and excellent support Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

I cannot think of anything at the moment. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for your thoughtful feedback! We’re thrilled to hear that you find the Impartner portal user-friendly and that the account management team has been responsive and helpful. We take great pride in providing excellent support, and it’s wonderful to know that it’s making a positive impact for you.

We’re also glad to hear that Impartner is helping you save time and providing valuable insights into partner engagement. It’s great to know the platform is meeting your needs!

Thanks again for sharing your experience, and if anything comes up in the future, we’re always here to help.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Could not recommend Impartner enough. Great system, great team."
5/5
What do you like best about Impartner PRM?

Ease of use and great support team who resolve issue very quickly. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Notifications don't exist and there is no way of uploading a URL to the Marketing Library Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for your review! We're thrilled to hear you're finding Impartner easy to use and that our support team has been responsive and helpful—that’s exactly the experience we aim to deliver.

We also appreciate your feedback around notifications and URL uploads to the Marketing Library. Your input is invaluable as we continue to enhance the platform, and we’ve shared your comments with our product team for consideration in future updates.

It’s great to know that having dashboards, opportunity management, and the Marketing Library all in one place is making a real impact for your team. We're proud to support your partner program and grateful to have you in the Impartner community!

Nico W.
NW
Nico W.
Senior Business System Analyst
Mid-Market (51-1000 emp.)
"Strong Co-Branding feature - OK on lead referrals"
2.5/5
What do you like best about Impartner PRM?

-They have a strong co-branding feature that was the primary reason for our marketing team to advocate for it. The PRM doesn't cover leads and opportunities, they display Salesforce data to partners. This eliminates sync issues.

-The journey feature is a useful addition to onboarding.

-Support SSO (Okta in our case) Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

- The fact that leads and opportunities only live in Salesforce also opens the question of why we need the PRM part of Impartner. It is a web interface for Salesforce.

- The records that do have a PRM representation, the accounts of your partners, the contacts there, maybe your Salesforce users have tricky sync settings. It allows for a decent level of filtering but falls short of an easy solution. You need to get creative if you don't have specific record types for your partner accounts and their contacts or if you don't want to have all records of that type in the PRM.

- The documentation of the Salesforce packages should be more extensive

- Their solution for partner tiering is very simplistic and not very intuitive, although it looks like it in the beginning. It sets a tier if a certain amount is reached and some fields on the account have certain values. But you still need to sync your tier field with the calculated tier. No time-based rules and only limit support for certificates from an LMS. You can make it work, but you need to build everything. We started with their solution but with time we will move to calculation of tiers in redshift or Salesforce.

- No auto-provisioning of users via Okta. Review collected by and hosted on G2.com.

Response from Nikki VanRy of Impartner PRM

Thanks for your feedback Nico! We're glad that Journey Builder, onboarding, and lead management tools have helped your team. We are committed to enhancing our solution to better meet the needs of our users, and your feedback will help us prioritize improvements in these areas. We are actively rolling out some new features around tiering and partner segmentation to help address the issues you raised here. Again, thank you for taking time to leave your feedback.

Chris M.
CM
Chris M.
Partner Alliance Manager
Mid-Market (51-1000 emp.)
"ImPartner Review"
4/5
What do you like best about Impartner PRM?

Extremely intuitive and easy client-user interface. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

Many training videos are available, but it is hard to determine what video to start with to get what you need. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for your review! We’re pleased to hear that you find our interface intuitive and user-friendly. We appreciate your feedback about the training videos and will work on improving the organization to make them easier to navigate. Thank you for your support and for being part of our Impartner community!

MK
Miles K.
Manager of Programs & Enablement
Mid-Market (51-1000 emp.)
"Extremely Positive Experience"
5/5
What do you like best about Impartner PRM?

The ease of use and the integration with Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

I can't think of anything I dislike about the solution Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

Thank you for your review! We’re thrilled to hear that you find Impartner easy to use and appreciate the integration with Salesforce. It’s great to know that our platform is helping you automate time-consuming tasks and streamline tracking.

If you ever have any suggestions or need assistance, please feel free to reach out. We’re here to help!

Thanks again for your support!

Stephen M.
SM
Stephen M.
Senior Manager, Growth Marketing
Enterprise (> 1000 emp.)
"The only true channel solutions that I know"
4/5
What do you like best about Impartner PRM?

TCMA and Leads Dashboard. The 1 to many model is helpful from a vendor POV as this allows quick scale to reseller base. Review collected by and hosted on G2.com.

What do you dislike about Impartner PRM?

With the 1 to many model, the opposite is customization is hard to come-by. Review collected by and hosted on G2.com.

Response from Stephanie Arnel of Impartner PRM

We’re thrilled to hear that you find value in our TCMA and Leads Dashboard, and that our 1-to-many model is helping you scale your reseller base effectively.

We appreciate your feedback regarding customization challenges within this model. We’re always looking for ways to balance scalability with flexibility, and your input is invaluable as we continue to enhance our platform.

If you have specific ideas or suggestions on how we can improve customization, we’d love to hear them! Thank you for you review!