Maya A.
MA
Maya A.
Influencer and agency startup
Small-Business (50 or fewer emp.)
"Fast, Easy Onboarding with a Handy Marketplace and AI Features"
5/5
What do you like best about impact.com?

Honestly, what I like most is the marketplace. The onboarding experience was pretty straightforward. That said, I do feel the UI could be improved, because it can be a bit complicated to navigate. The integrations seem helpful, and overall performance is pretty fast. The AI features seem handy and the pricing seems easy to figure out. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

Honestly, the UI and onboarding process was kind of confusing. I think it could be a little more beautified because I didn't really know where to go. Review collected by and hosted on G2.com.

Nicholas W.
NW
Nicholas W.
Assistant Manager
Mid-Market (51-1000 emp.)
"Impact Helped Us Succeed with International Campaigns"
4.5/5
What do you like best about impact.com?

Impact has supported us with several international campaigns and has given us the opportunity to prove our potential in the international market. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

The rejection rate is high due to a technical issue affecting certain campaigns, and payment releases are delayed. On top of that, the compliance team takes days to review each campaign and respond to our tickets. Review collected by and hosted on G2.com.

Hodaifa E.
HE
Hodaifa E.
Affiliate marketing
Small-Business (50 or fewer emp.)
"Great platform for affiliate and partnership management"
4/5
What do you like best about impact.com?

Trust, credibility, and the opportunities available in it Review collected by and hosted on G2.com.

What do you dislike about impact.com?

Honestly, it's difficult for companies to acquire and drive traffic. Review collected by and hosted on G2.com.

Olga K.
OK
Olga K.
creator
Small-Business (50 or fewer emp.)
"Streamlined Partner Management with Predictable Payouts"
5/5
What do you like best about impact.com?

I use impact.com to find brand collaborations and manage affiliate and sponsorship partnerships in one place. I appreciate that the marketplace makes discovery easy and offers transparent, predictable payouts. I value contracting and dynamic payouts, including tiered commissions, performance bonuses, and hybrid models. The initial setup was so easy. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

Approvals can be slow, suggestion: introduce approval SLAs, auto-reminders. Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"A User Friendly Platform for Brand Ambassadors, Influencers or Affiliates"
4.5/5
What do you like best about impact.com?

The ease of creating links and also seeing my dashboards with my data. The ability to quickly link to my website and other integrations. I like seeing how each of my promotion codes are performing as well as the link performance. The ease of searching for other brands is also a benefit. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

I have struggled to reach out to brands via the platform. The email or chat function does not work so well or at least brands do not seem to monitor it. I have also struggled with getting paid out on time even once earning have been locked in. Review collected by and hosted on G2.com.

David I.
DI
David I.
Co-Founder
Small-Business (50 or fewer emp.)
"Global Tracking Made Easy with Impact’s Strong Technology"
4/5
What do you like best about impact.com?

Impact provides strong technology, but what I find most important is the ability to implement a globally tracked program. Unlike other providers that require you to open a separate program for each country, Impact makes it possible to manage tracking at a global level. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

I would improve the Advocate program by making it possible to promote at the product level, rather than only at the general brand level. For the general creator program, it would also be helpful to have this same product-level promotion option, especially for influencers who want to highlight specific items. An app-based solution could make the process easier by helping creators find products and promote them through their social channels. Review collected by and hosted on G2.com.

EHABAHE L.
EL
EHABAHE L.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Outstanding Partnership Marketing Solution with Room for Improvement"
5/5
What do you like best about impact.com?

I think impact.com is very outstanding. It provides the best solutions for businesses to thrive in building AI video and pictures, which helps in making an impact by getting customers at the right place and at the right time. The initial setup was quite easy and accessible for me to make use of. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

I'm still trying to figure out specific features, like creating a human video upload and combining it with AI-generated images. It's not clear if it's possible to merge those elements seamlessly. Also, the search functionality could use some improvements. Review collected by and hosted on G2.com.

Irfan S.
IS
Irfan S.
Managing Director
Information Services
Small-Business (50 or fewer emp.)
"Clean Interface, Easy Tracking, and Reliable Payouts"
5/5
What do you like best about impact.com?

I like best about impact.com is its clean interface, easy tracking system, and reliable payouts. It makes managing partnerships very simple, even for beginners. The reporting tools are clear and help understand performance quickly, which saves time and improves results. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

There is not much to dislike, but sometimes the dashboard can feel a bit complex for new users at the start. It takes a little time to understand all features, but once familiar, everything works smoothly. Review collected by and hosted on G2.com.

Aaron W.
AW
Aaron W.
Strategy Director &
Financial Services
Small-Business (50 or fewer emp.)
"Impact.com Is Spammy and Broken: Horrible Support & Waste of Money"
0/5
What do you like best about impact.com?

Nothing. It sounded like it would be great, but it’s been a horrible experience. I feel like we were sold a bill of goods. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

Everything about this has been a mess. The affiliate sites are spammy and seem to be pushing fraudulent form submissions just to collect lead payouts. Not a single form submission we’ve received has been legitimate. When I reached out, Impact support denied there was an issue and they’ve continued billing us anyway. Signing up for Impact was the worst decision I’ve made this year. Review collected by and hosted on G2.com.

Response from Hannah Kirschner of impact.com

Hi Aaron,

Thank you for taking the time to share your feedback, and we're sorry to hear that your experience with impact.com did not meet your expectations.

We understand how disappointing it can be when the traffic and leads generated through a partnership program don't deliver the quality or outcomes you're looking for. We also recognize that when questions arise around partner performance, having confidence in the guidance and support you receive is especially important.

Our team regularly reviews customer feedback to identify where expectations and experiences may diverge and to inform future improvements across our platform, resources, and customer experience.

We appreciate you sharing your perspective and thank you again for taking the time to leave a review.

The impact.com Team

Nikita G.
NG
Nikita G.
Affiliate Automation Analyst
Mid-Market (51-1000 emp.)
"Powerful Aggregate Reporting Across Metrics — Data Lab Is a Game-Changer"
5/5
What do you like best about impact.com?

It is a great platform for viewing aggregate reporting across multiple metrics and dimensions. The data lab feature is the best one I use when pulling data at different levels. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

With the new update, the side navigation bar should have more spacing between items so each option can be clicked or tapped easily in a single action, instead of having to carefully scan the report to pick and click the right entry. Review collected by and hosted on G2.com.