![Katie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie L.")
KL

Katie L.

Associate Account Manager

Mid-Market (51-1000 emp.)

5/23/2025

"Easy to use affiliate platform"

3.5/5

What do you like best about impact.com?

It is pretty easy to use and is pretty straightforward. I also really like their publisher research and recruitment tool. It is also pretty easy to switch between brands which is nice. The content and automation functions are also great. I use Impact every day, pretty much all day and I like that it will keep me signed in all day compared to some other platforms. It is also integrated with most outside programs/publishers that I would need to work with. Review collected by and hosted on G2.com.

What do you dislike about impact.com?

I find scheduling and setting up template terms pretty annoying. There is a way to schedule terms ahead of time, but it is not super user-friendly compared to other platforms. I also don't like that the terms don't technically start until a day later, but you can at least check a box to allow publishers to start terms early. Impact also has recently been making a lot of changes that should ultimately help users, but they don't always notify teams of the changes and it has caused some issues. The customer service is decent, but could definitely be improved as issues take longer than needed to fix. Review collected by and hosted on G2.com.

What problems is impact.com solving and how is that benefiting you?

Impact helps me manage my client's affiliate programs which I obviously would not be able to do on my own. The automations are also great and their marketplace helps with recruitment which can sometimes be difficult for affiliate specifically. Review collected by and hosted on G2.com.

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Response from Kamila D of impact.com

[Editedit](https://www.g2.com/survey_responses/impact-com-review-11212883/official_response/edit)

Hi Katie,

Thanks for the detailed feedback! I'm glad to hear the publisher research tool and automation features are working well for your daily workflow.

I'll forward your specific points about template terms scheduling and platform change notifications to our product team. Your input as someone who uses impact.com all day is really valuable for improving these features :)

Thanks again for taking the time to share this!

Kamila

Current UserValidated ReviewerIncentivizedSource: Seller invite

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