--- title: Immerss Live Commerce Reviews meta\_title: 'Immerss Live Commerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Immerss Live Commerce works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 9 scale: '5' date\_modified: '2026-07-17' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Immerss Live Commerce Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Immerss Live Commerce but has limited features. Are you part of the Immerss Live Commerce team? [Upgrade your plan](https://my.g2.com/immerss-live-commerce/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Immerss Live Commerce: Transforming Digital Shopping into Human Experiences Immerss is a leading live commerce platform designed to supercharge eCommerce with interactive, personalized shopping experiences. Immerss Live Commerce combines the power of AI and live human interaction to help brands convert browsers into buyers, boost average order values (AOV), and reduce product returns. With three powerful tools in one platform, Immerss empowers retailers to build deeper relationships with customers right from their own websites. Immerss Live Commerce transforms digital shopping into human experiences, delivering measurable ROI for smaller to mid-market brands. Our platform increases sees conversion rates of 20-30% and lifts in AOV by 30% across fashion, beauty, jewelry, and lifestyle verticals. Perfect for brands generating $1M-$100M annually, Immerss integrates seamlessly with most major eCommerce platforms and can be deployed within hours. 🌟 Core Products 1. AI-Powered Sales Agent Your best salesperson—automated. Immerss’ AI-powered Sales Agent is available 24/7 to instantly engage shoppers, answer product questions, and deliver personalized recommendations. Trained on your brand’s unique data, it ensures a consistent, intelligent, and scalable shopping experience around the clock. 2. 1:1 Virtual Co-Shopping Bring the in-store experience online. Through seamless chat, audio, or video calls, sales associates can guide customers in real time—whether they initiate the conversation (inbound) or reach out proactively (outbound). This virtual clienteling feature deepens relationships, builds trust, and drives high-converting interactions. 3. 1-to-Many Live Shopping Events Turn your eCommerce site into a live QVC-style stage. Host interactive shopping events directly on your website, restream to Facebook and Instagram, and allow customers to shop from both live and recorded shows. Ideal for product launches, influencer takeovers, and high-impact brand storytelling. 🎥 Bonus: PDP Videos Immerss also enables quick deployment of product detail page (PDP) videos to educate and engage customers at the point of consideration. 💼 Business Outcomes Increased Conversion Rates Higher Average Order Values (AOV) Reduced Product Returns Improved Customer Satisfaction and Loyalty Immerss helps brands and retailers blend the convenience of online shopping with the trust and engagement of in-store experiences—all while delivering measurable ROI. * * * Seller [Immerss](https://www.g2.com/sellers/immerss) Discussions [Immerss Live Commerce Community](https://www.g2.com/products/immerss-live-commerce/discuss) Languages Supported English Overview by Patrick Jacobs Show More ## Pricing Pricing provided by Immerss Live Commerce. ### Custom AI Sales Agent Starting at $55.00 Per Month ### 1-1 Virtual Co-Shopping Starting at $110.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/immerss-live-commerce/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Apollo.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apollo.io") Apollo.io 4.7/5(9,720) ](https://www.g2.com/products/apollo-io/reviews) [ View All Alternatives ](https://www.g2.com/products/immerss-live-commerce/competitors/alternatives) ## User Insights Average based on 9 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Immerss Live Commerce Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify Plus ](https://www.g2.com/products/shopify-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. Small-Business (50 or fewer emp.) 8/21/2025 "Immerss Live Engages" 5/5 What do you like best about Immerss Live Commerce? They bridge the gap between traditional eCommerce and live, in-person shopping. The platform is designed to give shoppers the confidence they need to purchase by providing added context, clarity, and interaction before checkout. For customers who want more information, it feels like a conversation instead of a transaction. At the same time, eCommerce partners can personalize and adapt the shopping journey in real time, tailoring product presentations, recommendations, and support to each individual user. The result is a seamless blend of convenience and human touch, turning browsers into confident buyers and online shops into experience-driven marketplaces. Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? Nothing in particular, other than the fact that it's fairly new and like anything there may be some adoption delays. So far, nothing negative. Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? Immerss Live Commerce is solving one of the biggest challenges in eCommerce: the lack of human connection and real-time guidance. Traditional online shopping often leaves customers with unanswered questions, leading to hesitation or abandoned carts. By enabling live, interactive shopping experiences, Immerss gives customers the confidence and clarity they need to make informed purchase decisions. Review collected by and hosted on G2.com. Show More Response from Arthur Veytsman of Immerss Live Commerce [Editedit](https://www.g2.com/survey_responses/immerss-live-commerce-review-11580651/official_response/edit) Thank you for your support! Validated ReviewerSource: In-app ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") CH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 8/8/2025 "Excellent product and support!" 5/5 What do you like best about Immerss Live Commerce? The features are spot on! The live video sales calls allow us to add a personal touch to our web users. This bridges the gap between customers who prefer placing orders by phone, and those that like to shop online. With Immerss, our online customers now have the option to connect with a live agent to help them with any questions they might have. This has been a game changer. And as the customers get familiar and comfortable with the AI assistant, we believe it will be a game changer too! Very impressive and helping us scale revenue. Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? I see no downsides with Live Commerce at this time. Whenever we have an issue or question about the Immerss services, they are literally resolved within 24 hours (many times we get a reply within an hour). All we see is upside with the services and technology Immerss provides. Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? Immerss is keeping our customers engaged and satisfied by getting their questions answered quickly. This results in higher sales and customer satisfaction. One of our sites has thousands of products and the AI chatbot helps customers find what they need and then get any questions answered before adding to the cart. This benefits both our sales reps (they have more time to take care of customers that prefer ordering via phone) as well as web customers who would tend to abandoned their cart without this immediate help being available. We also have a website that offers health supplements and we've found giving our customers the opportunity to video chat with one of our sales reps extremely helpful. Our sales reps, who are also fitness experts in their own right, are located at our retail locations. So it's a natural transition for them to answer a video call from someone shopping our website, ready to buy, but just need to confirm they're on the right track. Immerss makes all of this possible and seamless. Review collected by and hosted on G2.com. Show More Response from Arthur Veytsman of Immerss Live Commerce [Editedit](https://www.g2.com/survey_responses/immerss-live-commerce-review-11511722/official_response/edit) Thank you for your kind words! We're glad to hear that Immerss Live Commerce is helping you scale revenue and providing a seamless experience for your customers. Current UserValidated ReviewerSource: Organic ![Katie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie M.") KM Katie M. Marketing Intern Small-Business (50 or fewer emp.) 10/29/2025 "Exceptional Support Service, Attentive and Helpful" 5/5 What do you like best about Immerss Live Commerce? The support service was extremely helpful, Patrick was very attentive to our needs. Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? There isn't anything that comes to mind. Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? Immerss creates an easy way for viewers to have quick access to our livestream and boost engagement. Review collected by and hosted on G2.com. Show More Response from Patrick Jacobs of Immerss Live Commerce [Editedit](https://www.g2.com/survey_responses/immerss-live-commerce-review-11880378/official_response/edit) Thank you, Katie. We love working with you and your team! Current UserValidated ReviewerSource: Organic ![Quinn W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quinn W.") QW Quinn W. Marketing Manager Mid-Market (51-1000 emp.) 8/18/2025 "Seemless product, best customer service. No job, no client to big or small." 5/5 What do you like best about Immerss Live Commerce? It's ease of use and they way we can pivot in realtime. Also, the customer service is IMPECCABLE. Arthur, the CEO, is active and engaged. Patrick is lightning fast with anything we need, when we need it. Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? I do wish we could integrate on FB and be able to sell from that streaming link. Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? It engages our customers, allows us a simple, effective way to show the features and benefits of all our products. Review collected by and hosted on G2.com. Show More Response from Patrick Jacobs of Immerss Live Commerce [Editedit](https://www.g2.com/survey_responses/immerss-live-commerce-review-11564456/official_response/edit) Thank you so much for the kind words, Quinn! We truly enjoy working with your team and are thrilled to see the success you’re achieving with Immerss. Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 8/31/2025 "Immerss provides a more personal and high level of service for online shoppers." 5/5 What do you like best about Immerss Live Commerce? It is great to be able to connect with customers by video as well as chat . It takes the online shopping experience to a much more personalized level. Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? If the customer switches to another device after connecting with a sales person to place their order the sale doesn’t connect to that sales person . Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? It helped to decrease our returns by helping the customer to reconnect after receiving their products to ask fit questions and we could encourage an exchange instead of a return . Also it helps create a client contact system to help with client out reach and suggestive selling. Review collected by and hosted on G2.com. Show More Response from Patrick Jacobs of Immerss Live Commerce [Editedit](https://www.g2.com/survey_responses/immerss-live-commerce-review-11619544/official_response/edit) Thank you for the positive feedback! Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 11/3/2025 "Easy to Use with Outstanding Customer Support" 5/5 What do you like best about Immerss Live Commerce? Immerss is easy to use and has excellent customer support Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? Integrating live comment responses with Facebook Streaming Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? Immerss allows us to connect with our audience Review collected by and hosted on G2.com. Show More Response from Patrick Jacobs of Immerss Live Commerce [Editedit](https://www.g2.com/survey_responses/immerss-live-commerce-review-11902021/official_response/edit) So happy to have you on board and seeing your growth with live commerce! Current UserValidated ReviewerSource: Organic JF James F. DTC Director Mid-Market (51-1000 emp.) 8/17/2025 "Great tech, innovation and partnership" 4.5/5 What do you like best about Immerss Live Commerce? The founders are deeply passionate about their product and continually look to improve it in order to make their clients more successful. Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? Nothing, just looking forward to scaling sales Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? reducing inbound phone calls, increasing conversion, empowering customers via choice Review collected by and hosted on G2.com. Show More Response from Patrick Jacobs of Immerss Live Commerce [Editedit](https://www.g2.com/survey_responses/immerss-live-commerce-review-11561019/official_response/edit) Thanks, James! We’ve really enjoyed partnering with your team and are excited about the growth ahead. It’s been great to see our AI live sales solution deliver results for your customers and help drive sales. Validated ReviewerSource: Organic SF sam f. Sales associate Mid-Market (51-1000 emp.) 10/17/2024 "I've had a great experience with digital clientele." 5/5 What do you like best about Immerss Live Commerce? What I liked the most was to deliver a true personalized customer experience. Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? not being able to reach out to customers directly. Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? Communicating and handling transactions across digital platforms. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 10/28/2024 "The perfect digital clienteling tool" 5/5 What do you like best about Immerss Live Commerce? Easy or use in all functions along with the support from the Immerss team Review collected by and hosted on G2.com. What do you dislike about Immerss Live Commerce? A seperat column that shows exchange so you can see the difference in sales and returns Review collected by and hosted on G2.com. What problems is Immerss Live Commerce solving and how is that benefiting you? It allowed us to better expalne to our clients about product features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Immerss Live Commerce. ### Custom AI Sales Agent Starting at $55.00 Per Month ### 1-1 Virtual Co-Shopping Starting at $110.00 Per Month ### Video Shopping Starting at $92.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/immerss-live-commerce/pricing) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Live Commerce](https://www.g2.com/categories/live-commerce) ##### Explore More [Is Accenture worth it for Adobe consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-adobe-consulting-services)[Which sales engagement platforms are most trusted by account executives, based on user reviews?](https://www.g2.com/discussions/which-sales-engagement-platforms-are-most-trusted-by-account-executives-based-on-user-reviews)[What's the best digital communications governance software for a mid-size company that's all on Microsoft 365 and Teams?](https://www.g2.com/discussions/what-s-the-best-digital-communications-governance-software-for-a-mid-size-company-that-s-all-on-microsoft-365-and-teams) [Which are the most trusted enterprise service bus platforms by integration architects based on user reviews?](https://www.g2.com/discussions/which-are-the-most-trusted-enterprise-service-bus-platforms-by-integration-architects-based-on-user-reviews)[What is the top solution for managing multi-platform video ad campaigns?](https://www.g2.com/discussions/what-is-the-top-solution-for-managing-multi-platform-video-ad-campaigns)[Pros and Cons Details](https://www.g2.com/products/immerss-live-commerce/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)