Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Current struggles"
2.5/5
What do you like best about ImageTrend?

Right now it is hard to say what I like best. We are struggling with most modules that we use. The Community Health module and the L/O/I seem to be working the best. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

Feels like they push updates without fully vetting them. Review collected by and hosted on G2.com.

MH
Mimi H.
Office Manager
Small-Business (50 or fewer emp.)
"Image Trend provides custom solutions to improve department data flow"
5/5
What do you like best about ImageTrend?

Being able to compile our data into functional reports for analysis and review! The customizability and technical support provided by Image Trend. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

Building/editing forms and reports can be difficult and sometimes overwhelming. Review collected by and hosted on G2.com.

JF
Jacquelyn F.
EMS Director
Small-Business (50 or fewer emp.)
"Exceptionally Easy for Providers to Use"
4.5/5
What do you like best about ImageTrend?

Ease of use for providers to use and learn. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

I have to do the programming for our department and I feel like it would be nice if there was some better online training to help me learn out to program the system better. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great Customer Service, But API Pricing and NERIS Launch Delays Disappoint"
3.5/5
What do you like best about ImageTrend?

Customer Service is great. Both the chat as well as response to support tickets is quick. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

How you charge ridiculous sums for an API and data mart. How you launched NERIS and were months behind on day 1. Review collected by and hosted on G2.com.

Brittany C.
BC
Brittany C.
dispatcher
Mid-Market (51-1000 emp.)
"Great Ideas and Support for Tackling Industry Challenges"
5/5
What do you like best about ImageTrend?

It provides better ideas and support on how to manage industry challenges and fix issues effectively. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

It has some issues with lag, and sometimes it’s difficult to log in. Review collected by and hosted on G2.com.

Lance N.
LN
Lance N.
Firefighter/Paramedic
Small-Business (50 or fewer emp.)
"Imagetrend’s NERIS Switch Has Been Rough Despite a Solid Layout"
2.5/5
What do you like best about ImageTrend?

The layout is good. Not much else to say as we have a lot of problems. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

Imagetrend has had far more issues than I ever expected. Overall, the switch to NERIS hasn’t gone well, and it’s been a frustrating experience. Review collected by and hosted on G2.com.

BO
Bandele O.
"Effortless EMS Reporting with ImageTrend"
4.5/5
What do you like best about ImageTrend?

I like the ease of use of ImageTrend, which helps me with EMS reports. I rarely have problems with the application. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

I feel that the administrators of the application decide how we use ImageTrend. It seems like our usage is largely determined by them, which might limit flexibility. Review collected by and hosted on G2.com.

Verified User in Public Safety
AP
Verified User in Public Safety
Mid-Market (51-1000 emp.)
"Effortless Call Reporting and Documentation"
4.5/5
What do you like best about ImageTrend?

Very easy program to use for reporting and documenting calls Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

some of the field names are tough to find for reproting. Any backend work is hard to manipulate Review collected by and hosted on G2.com.

Verified User in Public Safety
AP
Verified User in Public Safety
Mid-Market (51-1000 emp.)
"Excellent Communication and Reliable Support"
5/5
What do you like best about ImageTrend?

Constant communication for any issues, updates, and support help Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

Sometimes the response to questions that maybe timely to myself or my organization. Review collected by and hosted on G2.com.

Verified User in Public Safety
AP
Verified User in Public Safety
Mid-Market (51-1000 emp.)
"Flexible Customization, But Integration Needs Work"
3.5/5
What do you like best about ImageTrend?

Customizable forms and fields. Abundant Knowledge base. Review collected by and hosted on G2.com.

What do you dislike about ImageTrend?

Integrations are difficult to set up and manage. Review collected by and hosted on G2.com.