I think ImageRight is great for document management and workflow solutions. I really like how it helps in streamlining the process by automations. The to-do list feature is fantastic for keeping tasks on track. Also, the initial setup of ImageRight was easy. Review collected by and hosted on G2.com.

ImageRight does not provide encryption on images at rest. Review collected by and hosted on G2.com.

Workflows are very flexible but can be very complicated to maintain once created. Review collected by and hosted on G2.com.

Support used to be very fast and all the tech knowledgeable. After the acquisition, support has been much slower to respond. Review collected by and hosted on G2.com.

Since we've moved to IR online, its been great. It seems more robust and we have fewer issues with our day-to-day operations. While we did have a few hurdles during the migration, the team was able to get us where we needed to be. Our account rep is always very helpful when we need him to step in. We also like the SSO feature that has allowed us to integrate with out M365, which makes it much easier for the end users. Review collected by and hosted on G2.com.

We have had issues with the email receiver since moving to IR online. Mostly with being able to see it in the EMC. The support team, while good once you get someone on the case, can be a bit tedious before someone reaches out. Review collected by and hosted on G2.com.

I appreciate ImageRight for its efficiency in document storage, essentially transforming my digital experience into one that mirrors a well-organized file cabinet. The setup process, although initially tedious, leads to an easy-to-navigate system that significantly streamlines my daily workflow. I'm particularly fond of the feature that allows me to create specific folders for different documents, which aids in better organization and quick retrieval. The ability to email documents directly from ImageRight is incredibly convenient, saving me time and effort. Furthermore, the toolbar's design is user-friendly, being easy to read and enhancing my interaction with the software. ImageRight has proven to be a reliable program over the years, consistently meeting my document storage needs efficiently. Review collected by and hosted on G2.com.

I dislike the outdated interface design of ImageRight, which feels a little dated. Review collected by and hosted on G2.com.

It’s a clean document management tool. Easy to use and find documents. Review collected by and hosted on G2.com.

We need to work on integrations and workflows. All issues we have I think are internal. Review collected by and hosted on G2.com.

We have used Imageright for over 10 years. Our user base has enjoyed the feature available, although we only use the desktop client as the web client does not support all the functionalities of the desktop software yet. The system is stable and supports our large number of documents (over 60TB). As the desktop interface doesn't change between releases, the transition after upgrades is very easy. Review collected by and hosted on G2.com.

Lack of Text Search feature. Lack of Guidewire specific integration. Licenses are expensive. Review collected by and hosted on G2.com.

It accomplishes the needs of our business Review collected by and hosted on G2.com.

We struggle with support and escalating big ticket items Review collected by and hosted on G2.com.

Best thing is it helps to reduce claim settlement time and also systematic storage of customer data Review collected by and hosted on G2.com.

One drawback is it sometimes becomes very slow especially with low wifi speeds. User interface may be improved Review collected by and hosted on G2.com.

What I like best about the system is its speed and efficiency, which makes task tracking easy. The navigational tools are user-friendly and intuitive, and there's a comprehensive help guide for support. This has enabled my team to manage tasks, reprioritize them based on business needs, route them appropriately, and take action. As a result, we've maintained strong relationships and transparency in our workflow and business volume, capturing valuable insights into our partners' needs and focusing our efforts on important tasks with custom priorities. Review collected by and hosted on G2.com.

What I dislike about the system is that it does not allow for self-service password resets. I also dislike the inability to track history, flag email responses, and have them automatically archive back into the appropriate files. Although we haven't fully upgraded yet, I can only speak to the current version. However, I believe that my requests and current challenges will be addressed once we upgrade. Review collected by and hosted on G2.com.

It saves time for discovering documents at claim settlement times and also made in order things require for insurance agents commission settlement calculations. Review collected by and hosted on G2.com.

User interface along with some complex feature Review collected by and hosted on G2.com.