--- title: ImageRight Reviews meta_title: 'ImageRight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how ImageRight works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 125 scale: '5' date_modified: '2026-07-17' parent_category: name: Insurance url: https://www.g2.com/categories/insurance --- # ImageRight Reviews **Vendor:** Vertafore **Category:** [Other Insurance Software](https://www.g2.com/categories/other-insurance) **Average Rating:** 4.4/5.0 **Total Reviews:** 125 ## About ImageRight ImageRight® is an intelligent information management (IIM) platform that combines enterprise content management (ECM) and workflow automation into one solution, allowing claims and underwriting professionals to streamline their daily tasks. ImageRight helps carriers and managing general agents (MGAs) manage their documents and orchestrate their workflows so they can focus on the work and tasks that matter most. With its modern UI, standardized processes, and intelligent workflows, ImageRight boosts efficiency, keeps files organized, supports better data quality, and helps eliminate the insurance distribution drag that slows work across the insurance lifecycle. By accelerating how information, documents, and decisions move through underwriting, claims, and operations, ImageRight helps organizations achieve greater Distribution Velocity. Key use cases for ImageRight include managing insurance claims, facilitating communication between departments, and organizing documentation. The software automates routine tasks, significantly reducing the need for repetitive data entry and minimizing the risk of errors. By standardizing workflows, ImageRight helps organizations implement best practices and ensure compliance with industry regulations. This not only enhances the quality of service provided to clients but also allows insurance professionals to focus on more strategic initiatives. ImageRight features include: • Efficient task tracking. Get the right work to the right person at the right time and see real-time updates on progress. • Content and process automation. Reduce manual work and automate document-driven processes. Put your team to work on more strategic tasks. • Real-time insights. See how work is moving and where it’s getting stuck. Understand who is finishing tasks and who needs support. • Modern user interface. Stay on top of workflows with a simple interface. Help your team tackle tasks without much training. • Cloud support. Access ImageRight anywhere, anytime, and trust that security and compliance are always up to date. • Best practices. Analyze your work in real time and build custom workflows based on industry best practices. ImageRight gives users tools to organize and markup documents, so it fits any MGA or carrier system, helping teams cut clicks, save time, and bring out their best work. By reducing manual handoffs and creating more connected workflows, ImageRight helps organizations move faster with greater consistency and control. ImageRight is part of Vertafore’s comprehensive suite of solutions for carriers and MGAs, designed to integrate with the tools they rely on across their business. With access to hundreds of APIs, MGAs and carriers are in control to use ImageRight with Vertafore solutions, in-house applications, and third-party tools. Together, these connected systems provide the core digital foundation organizations need to reduce friction, adapt faster, and achieve Distribution Velocity. ## ImageRight Reviews ### 1. Love the file structure and workflow aspects of ImageRight! **Rating:** 5.0/5.0 stars **Reviewed by:** Summer E. | Personal Lines Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ImageRight?** Organization and customization of the file structure and the intuitive workflow design. **What do you dislike about ImageRight?** Slow response times for navigating and loading in large client files. **What problems is ImageRight solving and how is that benefiting you?** Client document management and servicing. We have benefited from workflow distribution. ### 2. Great organizational tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ImageRight?** ImageRight combines the function of a file cabinet with the added feature of tasks and workflows that allows users to work together efficiently. **What do you dislike about ImageRight?** Sometimes the file images are slow to load, and increased integration with AMS360 would be much appreciated. **What problems is ImageRight solving and how is that benefiting you?** Increased teammate efficiency- being able to input all steps in a process and assign users as the workflow progresses reduces the need to communicate through multiple platforms. ### 3. Product Support Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa V. | Product Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about ImageRight?** Desktop -LOVE the viewer and the ability to see tasks in the file. **What do you dislike about ImageRight?** Browser - strongly dislike monochromatic colors, identifying icons, no task history, click menu not being like desktop within task. **What problems is ImageRight solving and how is that benefiting you?** File Synergy amongst users. seen office to office ability to help one another from recent Pandemic ### 4. ImageRight not efficient for 21st century **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about ImageRight?** I like ImageRight's to do list feature. It is easy to see what you have outstanding. **What do you dislike about ImageRight?** I dislike that it is so easy to attach the wrong thing to a customers file if you have multiple files open. The system lags and seems like I'm working on a system from the early 2000's. **What problems is ImageRight solving and how is that benefiting you?** I'm not solving any problems with InageRight. I do not like that there is a separate data entry system. IR and AMS would be better combined as one system. ### 5. Easy to tell the document story **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ImageRight?** File Structure and flexible workflows that are customizable **What do you dislike about ImageRight?** Hard to track a specific task in history **What problems is ImageRight solving and how is that benefiting you?** Easy to find documents and understand what happened with the transaction. Anyone can view the document story. Everyone performing work the same way, makes it much easier to help each other. ### 6. Very pleased but performance could be better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about ImageRight?** All our documents are in one place and the workflows help get our work complete. **What do you dislike about ImageRight?** The desktop interface is pretty dated and the performance especially over a vpn could be better. **What problems is ImageRight solving and how is that benefiting you?** We are automating work that used to manual for our underwriters. ### 7. I still find IR too clicky and an old style **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ImageRight?** I like Using and creating workflows in IR. **What do you dislike about ImageRight?** The many many clicks and small display for viewing details. **Recommendations to others considering ImageRight:** To update the software. **What problems is ImageRight solving and how is that benefiting you?** To transfer tasks to other staff members and track activities. Looking forward to the browser version and updates. ### 8. ImageRight review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ImageRight?** Ability to store documents in a orgnized mannter. **What do you dislike about ImageRight?** Slow to preview images when opening files. **Recommendations to others considering ImageRight:** there is a learning curve when you first use it, but it is worth it. **What problems is ImageRight solving and how is that benefiting you?** file storage problems are solved with ImageRight. ### 9. Great doc management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about ImageRight?** file structure is great, making it easy to find stuff **What do you dislike about ImageRight?** search could be better. No nothing is missing **What problems is ImageRight solving and how is that benefiting you?** I work with internal audit so makes it very easy to help us find what we're looking for ### 10. Insurance Operations Support Assistant Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about ImageRight?** I am please with the ability to create workflows. **What do you dislike about ImageRight?** Sad that we are leaving desktop to move to browser **Recommendations to others considering ImageRight:** Check all the products. **What problems is ImageRight solving and how is that benefiting you?** Training new employees on the browser and not desktop ### 11. IR review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ImageRight?** file organization, workflow processes, accountability, client services **What do you dislike about ImageRight?** I do not like the outdated look of ImageRight **What problems is ImageRight solving and how is that benefiting you?** client services, ease of use, ### 12. I/R for workers' Comp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about ImageRight?** The navigation is excellent, and the note section is excellent **What do you dislike about ImageRight?** Nothing all I have used in I/R is excellent **Recommendations to others considering ImageRight:** nothing at all **What problems is ImageRight solving and how is that benefiting you?** I'm putting info, and my notes on the different folders, and all are excellent ### 13. Image right **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about ImageRight?** Good way to file everything neatly and keep organized **What do you dislike about ImageRight?** The system crashes a lot and things dont always save **Recommendations to others considering ImageRight:** It has a lot of errors that frequently happen but the compny is working to fix them **What problems is ImageRight solving and how is that benefiting you?** The system goes down a lot ### 14. Easy to learn and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about ImageRight?** As long as you utilize IR properly, it keeps your files very organized. Much better than any old paper file! Makes it so much better to find documents you may need from older policy years. **What do you dislike about ImageRight?** My biggest complaint would be how you can forgot to save docs and then they don't automatically save back to imageright if you shut down and you have essentially lost your whole product and have to start over. **Recommendations to others considering ImageRight:** Use IR as it was designed to use and it will work wonders **What problems is ImageRight solving and how is that benefiting you?** Easy way to access older files very quickly. ### 15. Working for an Insurance client that uses ImageRight for document storage and processes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **What do you like best about ImageRight?** >> ImageRight has the ability to customize the data to a great extent. Enterprise Management Control provides the platform to add and modify attributes, Email servers and receivers, file types, folder and document types, user management. >> Organised folder structure - Provides the ability to add sub-folders for better visibility. >> Workflow studio is code friendly, with access to Deadline functionality, internal routing and task release,etc. **What do you dislike about ImageRight?** >> The ease of access while working on Task History in ImageRight Desktop. The tasks are not very well filtered and adding attributes is hectic. >> Not able to add dynamic dropdowns in Workflow Studio. **Recommendations to others considering ImageRight:** Great tool. **What problems is ImageRight solving and how is that benefiting you?** As a developer, we are resolving Underwriting issues for the employees who use the tool. ### 16. Super easy and organized system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2021 **What do you like best about ImageRight?** Lauout, it's very easy to read and find the things you need. **What do you dislike about ImageRight?** I don't have any issues with the system. **Recommendations to others considering ImageRight:** Do it. It's super easy to use. The layout is easy to follow. **What problems is ImageRight solving and how is that benefiting you?** The ability to drag and drop emails into really good folders. ### 17. Outdated software but it got the job done **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about ImageRight?** You can add multiple pieces of information. **What do you dislike about ImageRight?** There has to be newer software than Imageright, there's so many clicks to get anywhere. I felt like I was using Windows DOS. **What problems is ImageRight solving and how is that benefiting you?** It was used to store information. It stores multiples pieces of information. ### 18. Simple and elegant product for DMS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about ImageRight?** Workflow and simple structure. API features **What do you dislike about ImageRight?** Learning curve and building skilled team **Recommendations to others considering ImageRight:** Few of more out of box features and bit more troubling shooting aids **What problems is ImageRight solving and how is that benefiting you?** Needed robust platform for my DMS needs ### 19. Document managing service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about ImageRight?** Imageright is very helpful for managing insurance documentations with proper link up with doc id **What do you dislike about ImageRight?** I really like working in Imageright. It's just awesome. **What problems is ImageRight solving and how is that benefiting you?** I used Imageright for managing insurance related documents and email with proper link with claim or policy no. ### 20. Exploring the use of ImageRight for business needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about ImageRight?** The tool was easy to customize and support multiple formats. **What do you dislike about ImageRight?** Nothing as such; it would have helped to have better scrolling and search capabilities **What problems is ImageRight solving and how is that benefiting you?** Trying to read claim documents and process related information for travel claims. ### 21. Claims support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about ImageRight?** ImageRight makes filing easier but needs more refining **What do you dislike about ImageRight?** It becomes disorderly and unorganized and feels like antiquated technology **What problems is ImageRight solving and how is that benefiting you?** Filing claims for Insurance company ### 22. Best tool to achieve operational excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about ImageRight?** Notes and Annotations features are very useful **What do you dislike about ImageRight?** Hiding the highlights is little tough in IR **What problems is ImageRight solving and how is that benefiting you?** Routing the tasks to different team and tracking history is helpful ### 23. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about ImageRight?** Operational excellence, customer experience **What do you dislike about ImageRight?** No dislikes as it meets expectations accurately. **What problems is ImageRight solving and how is that benefiting you?** Security and compliance advantages. ### 24. ImageRight application is very simple to use and develop. It is a easy learning application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about ImageRight?** User interface looks best in ImageRight application. **What do you dislike about ImageRight?** Integrations used in ImageRight are my dislikes **What problems is ImageRight solving and how is that benefiting you?** Importing and storing of meta data is easy compare to other applications ### 25. Image right **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about ImageRight?** I like that it is a way to store and file content. It really helps as we use it for handling day to day tasks. **What do you dislike about ImageRight?** Sometimes it can be a bit confusing for new users such as uploading and dividing up content within image right or when using it with another software program **What problems is ImageRight solving and how is that benefiting you?** We currently use it in conjunction with one of our systems called path and it seems to work quit well. **Official Response from Nate McKissick:** > Thank you for taking the time to share your experience. We're glad to hear that ImageRight is helping you with day-to-day tasks and content management. We appreciate your review and look forward to continuing our partnership. ## ImageRight Discussions - [What is ImageRight desktop?](https://www.g2.com/discussions/what-is-imageright-desktop) - 2 comments - [How does ImageRight work?](https://www.g2.com/discussions/how-does-imageright-work) - 1 comment - [What is ImageRight used for?](https://www.g2.com/discussions/what-is-imageright-used-for) - 3 comments - [View ImageRight pricing details and edition comparison](https://www.g2.com/products/imageright/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+17%3A09%3A12+-0500&secure%5Bsession_id%5D=bf38ec5a-881a-4c7c-9e08-3e7a36dc9165&secure%5Btoken%5D=eab6a26079e498eee76bfedbc0fdda1d1c5670aa54e5040bad35f5e40c866b01&format=llm_user) ## ImageRight Integrations - [MGA Systems](https://www.g2.com/products/mga-systems/reviews) ## Top ImageRight Alternatives - [Indio](https://www.g2.com/products/indio/reviews) - 4.5/5.0 (129 reviews) - [Applied CSR24](https://www.g2.com/products/applied-csr24/reviews) - 4.3/5.0 (21 reviews) - [Policy Bazaar](https://www.g2.com/products/policy-bazaar/reviews) - 4.1/5.0 (18 reviews)