What do you dislike about ikas?
We had signed an agreement that we meticulously planned for over a month, where we were going to distribute 15,000 coupon codes. After signing the deal, we generated the coupon codes. However, on the very day the distribution was supposed to begin, the category structure was completely changed due to an Ikas update.
In a normal e-commerce system, subcategories are nested under their respective main categories. But now, all subcategories are displayed at once under each main category, completely ignoring the hierarchical structure.
The company we made the agreement with called us and asked for the issue to be fixed. We told them we were handling it, but when we relayed the issue to Ikas, they said:
“This change came with a general update. Unfortunately, we will forward your request to our technical team. They will process your request. There’s no clear timeline for when it will be resolved.”
Naturally, we cannot say anything to our partner company. They no longer want to proceed with the coupon code distribution because the category section looks confusing and it hasn’t been fixed.
Thanks to Ikas, we are about to lose a major commercial agreement. We will suffer significant losses due to Ikas changing our site structure on their own, without informing or consulting us.
Worse yet, Ikas seems completely indifferent. When I reach out to the support team, they give the same generic responses: “We have forwarded your request to our team,” etc. It appears even they cannot do anything about it.
Now I have two questions:
1. To the Ikas representative reading this: What would you do if you were in my position and lost this deal?
2. If I lose this agreement because of Ikas, will Ikas compensate for my losses?
After going through this situation, I’ve truly realized why I should no longer work with Ikas. Review collected by and hosted on G2.com.