Marianne R.
MR
Marianne R.
Director of Marketing
Small-Business (50 or fewer emp.)
"Easy to Use and Adaptable to Our Business"
4/5
What do you like best about Ignition?

The interface is very easy to navigate and it we can create multi-part client proposals in minutes. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

The only thing I dislike is that there are only a few options for how to send a proposal to a prospect. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Makes proposals super easy to create and send"
4/5
What do you like best about Ignition?

The templates that allow you to create proposals at the click of a button. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

It would be good if Ignition integrated better with Karbon to create new work items for an existing client when they sign an additional proposal Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Efficient and Reliable"
4.5/5
What do you like best about Ignition?

Ease of use due to a very clear user interface and a very helpful support team. Ignition is extremely time effective and is also integrated with Xero which is essential to our processes. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

There is a slight lack of customisation in the engagement letter creation process. Some of our clients prefer hardcopy engagement letters and unfortunately the PDF version is not very visually appealing - I understand that Ignition is an electronic service but in such circumstances it would be very helpful if we could customise our own printable PDF engagement letter for clients that prefer this option. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Ignition is the best engagement platform available"
5/5
What do you like best about Ignition?

Efficient, after sales service is amazing, the customer support is prompt and they solve any issues immediatley along with providing training. The webinars they supply are great for help in growing my practice. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

The cost, but when I stopped using it thinking it was too expensive I soon realised it is worth every penny and came back! You get what you pay for. Review collected by and hosted on G2.com.

SM
Sarah-Leigh M.
Small-Business (50 or fewer emp.)
"Super Easy to Use!!"
5/5
What do you like best about Ignition?

My team has learnt how to use Ignition, so before they do any adhoc work for a client, they send a proposal first.

We are not losing as much money on adhoc work as we have in the past. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

My only dislike about Iginition is that there is no reject botton when clients receive a proposal.

If one was set up, that sent through a notification the same way an accepted proposal does, then we can chose to archive the client, contact the client or requote the client.

The proposal then wont "irritate the client" by sending repeat reminders to accept.

We do a lot of Income Tax work and send out 300 proposals at the beginning of tax season and if clients tax status changes, so it would be easier if they could Reject the quote, maybe with a comment box to explain why they are rejecting the quote.

The other thing that I really would apprecaite being addded to the program, is whe you send for the invoice, if we could attached documents with the invoice - that would be a very valuble option for someone like me in the accounting profession. Review collected by and hosted on G2.com.

Pat H.
PH
Pat H.
Small-Business (50 or fewer emp.)
"Combines precise proposals with monthly payments"
5/5
What do you like best about Ignition?

Two areas are most helpful. First, the structure used to write the proposals/contratcs are set by you to be used as you'd like. Secondly, linking the acceptance of the proposal to a payment method gives you a smooth cash flow.

Ignition's customer support is awesome. Our client support person is fabulous and patient and clearly explains each step needed to enhance out proposals.

We are a Quickbooks Online Firm and the proposals and payments flow right into QBO. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

The only problem is set up is time intensive as you would expect with new system. Review collected by and hosted on G2.com.

ZG
Zach G.
Small-Business (50 or fewer emp.)
"An excellent client management software."
5/5
What do you like best about Ignition?

The user interface is intuitive and the customer support is stellar. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

There are some quality of life features that could be included or upgraded, but Ignition is always improving, so I'm sure it's only a matter of time before they are available or improved. Review collected by and hosted on G2.com.

HG
Herman G.
Small-Business (50 or fewer emp.)
"Official document"
4/5
What do you like best about Ignition?

It is compatible with other Software programmes to link to the job or task instead of searching for the quotations seperately on another platform.

Very clear in acceptance and erase any doubt or dispute whether the quote is accepted or not.

Easy to access and lead to accurate invoicing. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

It would be nice to expand to other languages Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Ignition works wonders"
5/5
What do you like best about Ignition?

Ignition is like adding staff to handle proposals and billing. Simple, thorough proposals everytime. It has been a time saver for our firm. The proposal examples gave me ideas to increase revenues substantially. I also like the fact it is not charged per transaction, at first that sounds good but eventually grows to be a problem. Review collected by and hosted on G2.com.

What do you dislike about Ignition?

There's a lot of tax related proposals that I don't use. Not a big deal. I just ignore them. Review collected by and hosted on G2.com.

CM
Chanchal M.
Small-Business (50 or fewer emp.)
"We liked it a lot"
5/5
What do you like best about Ignition?

Invoicing and proposal to the new clients Review collected by and hosted on G2.com.

What do you dislike about Ignition?

Nothing as such as yet but so far it is fine Review collected by and hosted on G2.com.