Ease of Use - I find Ignition very easy to use. The setup is intuitive and the step-by-step workflow of setting up a new proposal ensures you don't miss anything.

Customer Support - Ignition has robust documentation online. You're also assigned an account manager that checks in regularly, and helps with initial implementation. If you like trainings, they also host monthly webinars about all sorts of topics related to using the software.

Features - What drew me to Ignition was the combo of proposal signing + invoicing with a solid Quickbooks integration. I tried about 20 other tools (not exaggerating!) and none compared to Ignition. I love that you can set up complex billing workflows (deposit, recurring, pay-on-completion) within the same proposal, and they recently added optional services to proposals so you can upsell. The branded portal looks clean and I think it impresses clients. You can create a library of commonly used services or create custom services for each proposal.

Ease of Implementation - Ignition is easy to set up. You mainly just need to set up your Quickbooks (or Xero) integrations and Ignition payments if you're using that. Review collected by and hosted on G2.com.

Aesthetics - Ignition was originally designed for bookkeepers/accountants, and you can kind of tell. Unlike other tools, there's not much in the way of designing your proposals. I run a marketing agency and looks are important to us, so we upload our designed PDF proposal to the "brochure" section of the Ignition proposal. This works well enough but I wish Ignition had a way to design proposals within the tool, or at least didn't call that section "brochure." The online portal is very aesthetically pleasing but if someone exports a PDF of the Ignition proposal, it's pretty unattractive.

One-off billing - There are two main options in Ignition: proposals + invoices, and "instant bill." With the first one, someone has to sign an agreement and then they're invoiced accordingly. With instant bill, no agreement is required but they also can't approve the invoice - it literally just charges their account on file. I would love a third option where you can invoice without an agreement, BUT people can approve the invoice before it's paid. Right now these are more rare for us, so we just run them straight through QBO. Review collected by and hosted on G2.com.

All reports are easy to find and download. Review collected by and hosted on G2.com.

I work with Ignition through my clients as their bookkeeper. So far, I have not found anything I didn't like. Review collected by and hosted on G2.com.

As a new startup firm we wanted to get our tech stack right from the outset. We were immediately impressed with ignition through the initial presentation, through the trial period and straight into operation. Customising the templates to suit our firm was very easy and any queries were handled expeditiously via the help options. Our clients have also been impressed with the ease of use and how Ignition ties into the rest of our contact apps. We were also impressed with the automatic rollout of changes to the engagement letter as the CAANZ template was updated. Review collected by and hosted on G2.com.

Have no hesitation recommending Ignition. It has enabled us to concentrate on client engagement without spending a lot of time in administration. Review collected by and hosted on G2.com.

I started using Ignition a year ago, and now we're at about 90% of our clients payment and proposals are managed in the App. Having the same database for package components and pricing available for each proposal I create, has saved me so much time!

I can sometimes find myself busy and make errors of omission - such as offboarding and canceling the monthly billing receipt, but forgeting to cancel the payment processing. These headaches keep getting fewer and fewer because I've moved over to Ignition. When a client cancels, the payment and the billing are all connected and can be stopped with the click of one button. The in-app support is amazing, and my rep is very responsive. Review collected by and hosted on G2.com.

All payment processing fees are handled end of month in my billing, rather than with an automatic withdrawal from my bank when I receive the payment. This is not a big issue at all, just a change in the way I see my expenses related to payment processing. Review collected by and hosted on G2.com.

We've been using Ignition for our proposal and payment processing needs for 2 years, and it's been a game-changer for our firm. The software helps bring consistency to our engagement letters, services, and pricing and it ensures we have clear expectations with our clients from the start. We particularly appreciate the option to require payment upon signing, which streamlines our operations and improves cash flow.

Ignition has also helped us stay more compliant by ensuring we have signed engagement letters on file, a crucial aspect of our work. The software is user-friendly, making it easy for our team to navigate and manage our processes efficiently. On top of all that, their customer support is top-notch—always responsive and helpful when we need them.

If you're looking for a reliable and efficient solution for proposals and payment processing, Ignition is the way to go! Review collected by and hosted on G2.com.

We wish the software allowed for multiple signatures on engagement letters so we could add pages that require a separate signature, such as a Form 7216. We also wish the client could deny/reject a proposal themselves, so we don't have to keep following up if they don't want to engage us. Review collected by and hosted on G2.com.

The workflow of proposal, acceptance, payment and debtors is amazing, plus the options of adding a video, links to external documents and pages is perfect for the sales process. Review collected by and hosted on G2.com.

There could be more CRM functions, which I think are underway. Review collected by and hosted on G2.com.

Integration with Xero to push work jobs across, set and forget direct debit for monthly fees, re-usable services modules, ability to offer options that the client can select. Review collected by and hosted on G2.com.

It doesn't look amazing for the purposes of a nice-looking proposal Review collected by and hosted on G2.com.

Ignition is very flexible in both creating templated proposals and allowing for unique proposals. The process is smooth and allows for generating a proposal in less than five minutes.

It's ability to collect upfront has virtually eliminated accounts receivable. Review collected by and hosted on G2.com.

It's communication with QBO isn't strong. I need to have ignition open to see who is paying. It does add extra steps. Review collected by and hosted on G2.com.

The support representative, Iwas not only knowledgeable but also incredibly patient in explaining the solution to my problem. They took the time to listen carefully, ensuring they fully understood my concern before offering tailored advice.

Not only was the issue resolved in record time, but the level of care and attention I received made me feel like a valued customer. It’s rare to encounter such dedicated, efficient, and friendly support, and it really speaks volumes about Ignition’s commitment to customer satisfaction. Review collected by and hosted on G2.com.

Nothing. I truly appreciate the software. Review collected by and hosted on G2.com.

Since migrating our proposals and invoicing to Ignition, we haven't looked back. The functionalities just work so effortlessly and makes day to day tasks so simple. The implementation had it's teething problems like all migrations but there wasn't a moment that the team weren't there to support us and guide us through. The integration with Xero is seamless and instant. We couldn't shout about Ignition any more than we do! Review collected by and hosted on G2.com.

That we didn't implement it sooner!!!!!! Review collected by and hosted on G2.com.