Ignition is a fantastic platform. I love Ignition for the simplicity of creating new proposals, the awesome looking branding, the super affordable automatic payment system, and just the general UI of the platform. I have been using Ignition for quite some time now for my Social Media Marketing Agency, and would definitely recommend it to anyone looking to systemise their proposals, contracts, and payment collections (or even adhoc work).

Implementing Ignition into my business was insanely easy, and it is so simple to make changes on the fly. I use Ignition for every single new client in our Agency.

On top of this, the customer support is exceptional. Any questions or issues I have had, I get immediate responses from my own personal support rep, Sam Larkins. Sam is awesome. Brendan is also a legend. Review collected by and hosted on G2.com.

The only issue with Ignition is the lack of international currency integration. As our Agency services the US also, we need to charge in USD, which Ignition does not provide as of yet for Australian businesses. However, Ignition is that clean and simple, that we just send proposals through Ignition for US clients, then use Stripe to take payments seperately. So still useful. Review collected by and hosted on G2.com.

I love the Ignition Platform and use it almost every day at work. It is incredibly user friendly, and allows me to prepare client-ready proposals in a matter of minutes. The platform is extremely customisable to the needs of me and my clients. Review collected by and hosted on G2.com.

I wish Ignition had stronger integration capabilities with Xero Practice Manager. Review collected by and hosted on G2.com.

Great tool for making sure cleints are up to date with their services proposals.

It gives them clarity as to what we do and what the charges are going to be. Review collected by and hosted on G2.com.

THe update to various services are not updated to always include latest best practice. Review collected by and hosted on G2.com.

My Account Manager is the best! He regularly checks in with me to see if I need any help. And every time I have questions, he always provides prompt and professional solutions and suggestions. Although I may ask repeat questions, he is very patient. You know sending out the first proposal was a lot for me. But he supported me the entire journey until we celebrate together! I really love this level of technical and emotional support! Review collected by and hosted on G2.com.

I wouldn't say 'dislike'. I wish Ignition supports multicurrency, or at least USD. Even though I'm a Canadian company, I want to charge USD as my clients are global. I think Ignition uses Stripe. I can charge USD directly in Stripe. If I can charge USD in Ignition, that would be awesome. Review collected by and hosted on G2.com.

It's easy to navigate and keep track of agreements in place.

Streamlining payments & money collection for services have been a breeze due to the features ignition provides. Review collected by and hosted on G2.com.

stronger integration capabilities with Xero Practice Manager Review collected by and hosted on G2.com.

I appreciate how helpful the support is and that the chat feature is available for urgent questions. Guided instructional videos are often sent when an answer needs more clarity. Review collected by and hosted on G2.com.

So far, I haven't experienced issues. Thank you for making helpful changes such as being able to mark invoices as paid outside of Ignition. Review collected by and hosted on G2.com.

Has simplified our proposal process, our pricing update process, and reduced our merchant fees by allow us to pass on some of the credit card fees to our clients. Review collected by and hosted on G2.com.

Sometimes reconciling invoice application between Quickbooks Online is tedious Review collected by and hosted on G2.com.

We love it so far. They've been extremely helpful with setup. It's already changing our onboarding process for the better. Review collected by and hosted on G2.com.

The cost is a little bit much for a small business like mine. Review collected by and hosted on G2.com.

Ignition has seamlessly allowed us to streamline our client base, by explicitly listing out services, customizing service terms and verbiage, and tailoring billing based on client need. We have seen tremendous growth in our clients' willingness to utilize digital platforms since implementing the digital service proposal and automated billing, and the software has only improved since we started using it. Renewals are easy, bulk creation is amazing, and customization is outstanding and ever-improving.

We have also been impressed with the customer service and customer success side of Ignition. We have worked with truly wonderful, brilliant folks who have provided great insights, workarounds, and brainstormed ideas for future updates.

Overall, it's a great platform that I have loved using and am happy to work with every day. Review collected by and hosted on G2.com.

The only things I wish could improve about Ignition are:

1) We can't integrate our billing with QuickBooks, so tracking payments for reconciliation each month is challenging, but that is also an issue with integrating our other software, so....work in progress for tracking things.

2) It would be amazing to have the ability to add a service and update billing within a 12-month proposal window. We have slight adjustments from time to time where it would be nice to be able to add something without doing a full renewal, especially if it was originally an "add-on" service in the proposal.

3) I have had a few instances now where we have sent the exact same proposal in bulk (for an annual process like 1099 filings), and it would have been amazing to mark the unaccepted proposals as "lost," in bulk, rather than individually.

4) I will say that there is quite a learning curve when learning to use and administer the software. I am still one of the only people in my office that can confidently use the software without issues, and I still make silly mistakes (not changing the billing to "proposal start," missing the billing cadence, etc.). Review collected by and hosted on G2.com.

Ignition has an intuitive user interface, a comprehensive suite of services, and attentive customer service. The onboarding process was smoothly executed and facilitated. Review collected by and hosted on G2.com.

There are no downsides that I can see to using Ignition. Review collected by and hosted on G2.com.