What do you like best about Ultimo?
The implementation and deployment of Ultimo are greatly facilitated by the ability to import data in bulk and customize the tool to suit our internal processes.
The fact that Ultimo is customizable also allows us to simplify certain screens to make it easier to use.
Ultimo also covers a large number of features; we mainly use it for maintenance management, viewing our equipment database ("equipment" and "organization explorer"), and stock management, but we are considering using the purchasing module and the HSE module.
Since our sites can be in hard-to-reach areas without network access, we appreciate that Ultimo has a mobile version available offline.
The ability to send emails from the application is also convenient for notifying and keeping the necessary people informed.
Inoteam is responsible for the integration of Ultimo in our company. Generally, they are the ones who relay our requests to Ultimo, so we don't often have direct contact, except with the sales department. We are satisfied with the customer service from the sales department and have good relations with them. Review collected by and hosted on G2.com.
What do you dislike about Ultimo?
The negative feedback our teams have on Ultimo is mostly related to the cumbersome use of the tool. Some standard modules or features of Ultimo are not intuitive enough and require many clicks to achieve what we want to do, making task completion longer and more tedious, hindering adoption, especially when operations need to be repeated on several work orders in succession. Here are the more detailed feedback:
- Work Order Management: Navigating between all the screens (notifying work orders, preparing work orders, processing work orders, completing work orders, work order overview) made work order management too complex. Users did not know where to find their work orders. Changing status requires too many clicks, both on the web and on the mobile app. We have modified this to simplify the process, but it would be nice if it were simpler as standard.
- Search on the mobile app: We could save even more time if there was a multi-criteria search in the mobile app (so that it works like on the web).
- Asset Planning: Too many clicks to access the planning, you can't clearly see the name of the work orders unless you zoom in to the maximum, but in that case, you lose the overall view. As it is, asset planning is not very useful.
- Not enough provision for field use for the stock management part: it should be standard to be able to do an inventory from the mobile app rather than having to carry your computer through the storage shelf aisles.
- The tool is limited when you need to create, reschedule, or modify work orders in bulk. Our options are "process multiple work orders simultaneously" to change their status or go through import files. However, the files must be imported by an application manager and not by the user who wants to make the changes, which greatly extends the processing time. To address this, it would be practical to be able to:
○ Structure work orders and group them under a single "master" work order, and when you modify this master work order, the work orders attached to it ("sub-work orders") are also modified (for example, if you change the master work order to completed status, the sub-work orders that are not yet completed become completed, if you postpone the master work order by a week, the sub-work orders are postponed by a week, etc.)
○ Create work orders based on equipment types (rather than directly on equipment)
We have conducted feedback sessions and sent our improvement requests to Ultimo several times. We would have appreciated if our feedback had been taken into account in its development, rather than including more and more artificial intelligence. Review collected by and hosted on G2.com.
