--- title: IFS assyst Reviews meta\_title: 'IFS assyst Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how IFS assyst works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # IFS assyst Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IFS assyst but has limited features. Are you part of the IFS assyst team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst! * * * Seller [IFS](https://www.g2.com/sellers/ifs) Discussions [IFS assyst Community](https://www.g2.com/products/ifs-assyst/discuss) Languages Supported English Overview by Freja King Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/ifs-assyst/pricing) ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/ifs-assyst/competitors/alternatives) ## User Insights Average based on 14 real user reviews. Implementation Time 2 months [Log in to unlock pricing and user insights](/login) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 11/12/2019 "Clunky interface, unstable product" 1/5 What do you like best about IFS assyst? There is very little I like about this product. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? It has an outdated interface, that will crash if you click in the wrong areas. The hosted provider had no interest in fixing this. High availability was really two hosted servers, with 50% of users on each. Review collected by and hosted on G2.com. Recommendations to others considering IFS assyst: It may be a cheaper product, but it will cost you in the longer term - both in money and meaningul data. Users will find workarounds to get data in, even if the data is wrong. Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? It's allowed us to track time against jobs. However retrieving meaningful reports is difficult. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 4/17/2019 "Clunky Interface" 2/5 What do you like best about IFS assyst? It does a pretty good job of asset management. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? Clunky and old style interface. Needs tighter and better integraMation with endpoint management systems. Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? Maintaining track of all computer assets in the organization as well as trouble tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") UT Verified User in Textiles Enterprise (\> 1000 emp.) 1/14/2019 "Slow, buggy, and featureless" 0/5 What do you like best about IFS assyst? Ticketing is easy and the flow is good. That's about the only positive. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? What's not to dislike? Features that were a requirement for us to buy a new ticketing system were available when the product was implemented are broken for the last several updates. Reporting is a mess. The DB schema is atrocious. And the product crawls at a snail's pace on a good day. If you like clearing cache and cookies on your browser to get the webapp to even load, this too was built for you. Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? We're currently trying to solve more problems with Assyst than it's helping us resolve Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jamie Lynn P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Lynn P.") JP Jamie Lynn P. Systems & Network Specialist Government Administration Enterprise (\> 1000 emp.) 7/30/2018 "Robust and customizable software to meet your needs" 4/5 What do you like best about IFS assyst? I like how customizable and large Assyst is. It's able to fit multiple levels of needs. You can fullfill all of your service desk needs, project management needs, knowledge base, incident management and so much more. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? I dislike how often you have to contact Assyst to have them help you with customization. I wish there was more you could do yourself on the back end as an administrator. Review collected by and hosted on G2.com. Recommendations to others considering IFS assyst: There are some hiccups but once this is up and running it is absolutely one of the best software. We rarely had any technical problems with it. Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? We solved help desk tickets, routing of tickets, incident management issues, escalation issues, project management integration, change management integration and everything is all in ONE program instead of several. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DG Daniel G. Enterprise (\> 1000 emp.) 3/2/2018 "Axios Assyst - ITIL based management solution" 3.5/5 What do you like best about IFS assyst? - First of all.. the support by the customer care center. Even if you work on outdated version, the CCC tries to help as best as they can. - Axios Assyst covers every aspect of ITIL and meets our guidlines of examination. - The free customizable home dasboard is perfect to get a quick overview - Very easy to install - The REST API provides the possibility to connect third party applications - process designer Review collected by and hosted on G2.com. What do you dislike about IFS assyst? - In case of an error the shown messages are very common like "A general error has occured. Please contact your Systemadministrator". Also the Logfiles sometimes didn't provide nessesary information like affected user, item, incident etc. - the handling of permissions is sometimes not that intuitive. - the "poweruser" of assyst often complain about the performance and the handling. - after changeing parameters the server needs to be restarted Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? IncidentManagement, ChangeManagement, ProblemManagement, AssetManagement Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/8/2018 "Viewpoint from a Service Desk Analyst" 3/5 What do you like best about IFS assyst? The large amount of search options can help with finding specific items. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? How long it takes to run simple functions Review collected by and hosted on G2.com. Recommendations to others considering IFS assyst: Functions well just has issues with speed and isn't exactly user friendly for those who struggle with self teaching. Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? Using it for our ticketing system to notify resolver groups of issues. Helps with communication and reporting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite И Игорь . Инженер ITSM-систем Enterprise (\> 1000 emp.) 11/29/2017 "Axios in retail" 4.5/5 What do you like best about IFS assyst? Whery user frendly self service portal. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? The level of "hardcore customization" leaves much to be desired ) Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? Registration and resolution of incidents, changes, problems. KPI Accounting Accounting of configuration items. Volume up to 5000 applications per day Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/6/2017 "A good helpdesk tool" 4/5 What do you like best about IFS assyst? The tool is easy to operate and maintain with drop and drag service design/publish/maintain (no need for additional programming). The Arabic language as an option is great, and assyst covers all processes. All processes are ITIL certified. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? No process is 'out of the box'. The UI needs more work and although the reporting is good, and has got better, it's not a specific reporting tool. Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? The self-service offers multiple ways to create a ticket and reduces call backs. We have seen an increase in transparency across operations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GK Grigory K. Mr Retail Enterprise (\> 1000 emp.) 12/3/2017 "Customers axios assyst" 4.5/5 What do you like best about IFS assyst? Easy setting changes request, service catalog, custom forms request Review collected by and hosted on G2.com. What do you dislike about IFS assyst? Not very convenient or usability interface Review collected by and hosted on G2.com. Recommendations to others considering IFS assyst: Highly recommend Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? We use Axios Assyst for incident management, change request, problem management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lauren F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren F.") LF Lauren F. Sr. Instructional Designer / Trainer Banking Mid-Market (51-1000 emp.) 3/30/2016 "Customizable Help Desk Ticketing Systems" 4/5 What do you like best about IFS assyst? I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse. Review collected by and hosted on G2.com. What do you dislike about IFS assyst? While I am adding a comment it will time out very quickly. So I find myself composing in MS Word and then pasting it in there. Or I will copy what I have typed before I click submit, just in case it does time out. Review collected by and hosted on G2.com. Recommendations to others considering IFS assyst: I believe this product is very customizable for an organization. When our company first rolled it out there were a few fields we did not need and after some months of use and an update we were able to get those unnecessary fields removed to fit our company's needs. I truly appreciated this as a Tier 2 & 3 case manager as well as an individual user for submitting tickets. Review collected by and hosted on G2.com. What problems is IFS assyst solving and how is that benefiting you? Our Customer Service department uses this system to log. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about IFS assyst? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IFS assyst ](https://www.g2.com/products/ifs-assyst/discussions/new) GU Guest User What is IFS assyst used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ifs-assyst-used-for) [ View all Discussions ](https://www.g2.com/products/ifs-assyst/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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