Current project involves moving from our ITSM Service Desk Express tool, into Axios Assyst. We have found so far that the product is so much more rubust and ITIL geared that it will fit our organization much more completely. We are setting up virtual teams in the system which will make sharing work and getting things done for our client much easier! The event monitor is amazing as well! Review collected by and hosted on G2.com.

We are having some challenges with Smart mail and action processor. We are now working with an external ESB to get the functionality that we need for incoming ‘events’. Review collected by and hosted on G2.com.

Self-Service options, management of the content and the interface. Review collected by and hosted on G2.com.

Could use more in Knowledge Management area. I would like to see more consistency across the management of the content. Some of the fields you just click a button to edit or delete data and others you click on a management icon and then have to search for the data instead of just giving a list immediately. Review collected by and hosted on G2.com.

I have been working with multiple SD tools like Remedy HP SM and Axios Assyst , but the ease with which , it gets installed and is ready to use is amazing , if all the pre-requisites are met you can set the baseline tool up in 2 hrs time . Also the shortcuts on main screen and event monitor layout works like charm Review collected by and hosted on G2.com.

Some of the features like Smart mail and action processor which are a little difficult to configure for a newbie Review collected by and hosted on G2.com.

Nice GUI and process to follow all the ITSM process including incident, problem, change and Knowledge management. Review collected by and hosted on G2.com.

Needs better approach for reporting and publishing of data. There should be easy ways to produce and publish data with graphical elements. Review collected by and hosted on G2.com.