--- title: iFax Reviews meta_title: 'iFax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 480 reviews by the users' company size, role or industry to find out how iFax works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 480 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # iFax Reviews **Vendor:** iFax **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.7/5.0 **Total Reviews:** 480 ## About iFax iFax is an enterprise-grade, cloud-based fax and document exchange platform built for regulated industries that require secure, compliant, and scalable communication workflows. Designed for healthcare, finance, government, and legal operations, iFax provides HIPAA, GLBA, FERPA, and SOC 2 aligned workflows, complete with audit logs, encryption, BAAs, and granular admin controls. iFax replaces legacy fax servers and outdated FoIP systems with a modern, cloud-native platform that supports secure transmissions, EHR/EMR integrations, MFP connectivity, and developer-friendly APIs. Teams can send, receive, automate, and monitor high-volume fax workflows across departments and distributed environments using web, email, or mobile apps. With a mature infrastructure, global availability, and a proven track record across thousands of organizations, iFax enables regulated teams to exchange sensitive data with high reliability and at scale. The platform supports automated routing, AI-assisted data extraction, and no-code workflows, helping enterprises meet strict compliance requirements while reducing operational burden. ## iFax Pros & Cons **What users like:** - Users appreciate the **ease of use** of iFax, finding it quick and straightforward for effortless document submission. (228 reviews) - Users praise the **quick delivery and seamless process** of iFax, enhancing their overall faxing experience. (160 reviews) - Users love the **simplicity** of iFax, praising its easy setup and navigation compared to other apps. (92 reviews) - Users appreciate the **speed** of iFax, enabling quick document uploads and immediate confirmations for efficient sending. (54 reviews) - Users praise the **exceptional convenience** of iFax, highlighting its ease of use and cloud printing features. (33 reviews) - App Usability (31 reviews) - Users find iFax to be **extremely easy to navigate** , enabling quick setup and efficient faxing right away. (31 reviews) - Email Notifications (29 reviews) - User Interface (28 reviews) - Users value the **convenience of remote faxing** with iFax, enabling easy sending directly from computers. (27 reviews) **What users dislike:** - Users find the **monthly subscription prices too high** , especially for occasional use, making it less appealing. (70 reviews) - Users find the **fax issues** frustrating, particularly with the lack of a bulk option and auto-populated numbers. (62 reviews) - Users express concerns over **high pricing and lack of a free version** , especially for occasional use. (18 reviews) - Users experience **slow performance** with iFax, particularly during file uploads, affecting overall efficiency. (15 reviews) - Users find the **limited customization options** of iFax frustrating, impacting user-friendliness and ease of use. (7 reviews) - Users express frustration over **billing issues** as iFax unexpectedly upgrades tiers, increasing monthly charges instead of charging per page. (6 reviews) - Users often face **poor customer support** with iFax, experiencing delays in responses and unclear billing assistance. (6 reviews) - Users find the **difficult learning process** of managing broadcast lists in iFax to be time-consuming and frustrating. (5 reviews) - Notification Issues (4 reviews) - Poor Tech Support (4 reviews) ## iFax Reviews ### 1. It was expensive **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning **Reviewed Date:** November 10, 2025 **What do you like best about iFax?** It sent a fax digitally. I liked that part **What do you dislike about iFax?** the price was too expensive for me to justify **What problems is iFax solving and how is that benefiting you?** It makes it so I dont need extra equipment ### 2. It was very simple and straight forward experience but I don’t like that there app cost money. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 28, 2025 **What do you like best about iFax?** I like the simplicity and easy steps of iFax. **What do you dislike about iFax?** I dislike the fact that you need to pay almost $40 for this app. **What problems is iFax solving and how is that benefiting you?** iFax is saving me the hassle of driving to my local UPS store and/or FedEx. ### 3. It seems to have clumsy set up not simple **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** July 28, 2025 **What do you like best about iFax?** Being able to access digital documents sent **What do you dislike about iFax?** It doesn't work smoothly just like the survey **What problems is iFax solving and how is that benefiting you?** Not serving me at all - especially with this survey - will not allow to submit after answering all questions. ### 4. User friendly, but slow and difficult to find faxes **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** June 19, 2025 **What do you like best about iFax?** Ifax is very user friendly and portal is easy to navigate **What do you dislike about iFax?** Ifax tends to be very slow, and hard to search for a fax.Technical support is not the best to address issues **What problems is iFax solving and how is that benefiting you?** I am able to fax from anywhere ### 5. Too expensive **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** July 15, 2025 **What do you like best about iFax?** The Fax went through quickly and without any problems. **What do you dislike about iFax?** The cost is extremely high for a single person to use the app **What problems is iFax solving and how is that benefiting you?** Canceling insurance - [View iFax pricing details and edition comparison](https://www.g2.com/products/ifax/reviews?filters%5Bnps_score%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A18%3A41+-0500&secure%5Bsession_id%5D=2fd430e1-fe50-4bfb-acb5-49334f04c502&secure%5Btoken%5D=f0c311f28b2c11e51966ac3c89d5709cdb170c8fd3375ba0dc32ece7921440d9&format=llm_user) ## iFax Integrations - [Box](https://www.g2.com/products/box/reviews) - [DeepCura AI](https://www.g2.com/products/deepcura-ai/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Elation Health](https://www.g2.com/products/elation-health/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## iFax Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top iFax Alternatives - [HelloFax](https://www.g2.com/products/hellofax/reviews) - 4.5/5.0 (57 reviews) - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews) - [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) - 4.4/5.0 (204 reviews)