--- title: IEX Reviews meta\_title: 'IEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how IEX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 18 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Financial Services url: https://www.g2.com/categories/financial-services --- # IEX Reviews & Product Details IEX Exchange is a U.S.-based stock exchange that facilitates the trading of equities through a transparent business model and innovative technology. Established to enhance market integrity and protect investors, IEX employs unique mechanisms like the "Speed Bump"—a 38-mile coil of optical fiber introducing a 350-microsecond delay—to level the playing field among traders. This design aims to mitigate the advantages of high-frequency trading and ensure fairer execution for all participants. Key Features and Functionality: - Speed Bump: A deliberate delay mechanism that prevents latency arbitrage, promoting equitable trading conditions. - The Signal: A machine learning-based formula that identifies moments of price instability, incorporated into order types to protect trades during volatile periods. - Discretionary Peg Order Type (D-Peg): An order type that rests outside the National Best Bid and Offer (NBBO) and steps to the midpoint, except when The Signal indicates price instability. - Market Data Feeds: Proprietary feeds like TOPS and DEEP provide real-time top-of-book quotations and depth-of-book data, ensuring transparency and informed decision-making. Primary Value and User Solutions: IEX Exchange addresses the challenges posed by high-frequency trading by implementing technologies that promote fairness and transparency. By introducing mechanisms like the Speed Bump and The Signal, IEX reduces the risk of predatory trading practices, ensuring that all market participants, from institutional investors to individual traders, operate on a level playing field. This approach enhances execution quality, fosters trust in the trading environment, and ultimately contributes to a more efficient and equitable financial market. * * * Seller [IEX](https://www.g2.com/sellers/iex) Discussions [IEX Community](https://www.g2.com/products/iex/discuss) Show More ## Top-Rated Alternatives [ ![eToro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "eToro") eToro 3.6/5(27) ](https://www.g2.com/products/etoro/reviews) [ ![thinkorswim](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "thinkorswim") thinkorswim 4/5(31) ](https://www.g2.com/products/thinkorswim/reviews) [ ![TradingView](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TradingView") TradingView 4.5/5(75) ](https://www.g2.com/products/tradingview/reviews) [ View All Alternatives ](https://www.g2.com/products/iex/competitors/alternatives) ## User Insights Average based on 18 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 9/30/2025 "IEX is a tool where we use to do scheduling and check real time status of all our advocates." 5/5 What do you like best about IEX? Efficient scheduling Real Time Adherence Intraday Management Reporting and Analytics Review collected by and hosted on G2.com. What do you dislike about IEX? Complex Configuration Not much user friendly Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? Overstaffing and Understaffing Low schedule adherence Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 12/8/2023 "IEX: A Very Dependable Tool" 5/5 What do you like best about IEX? IEX is a very easy-to-use tool, you can do a lot of things from coding, to loading VL and SL credits. Review collected by and hosted on G2.com. What do you dislike about IEX? Sometimes, it is frustrating when IEX crashes during the most unexpected times (i.e. when you are coding multiple employees) Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? IEX allows user to check the schedule of employees, and allows us to code employees accordingly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 7/31/2023 "This tool helps us to extarct all necessary data for our reports." 5/5 What do you like best about IEX? It's very easy to use and can provide all necessary data that we needed. Review collected by and hosted on G2.com. What do you dislike about IEX? The limitations of unnecessary to do changes after 30 days. Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? This provides all data that we needed for our reports. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page KA Kelly A. Workforce Management Operations Scheduler Enterprise (\> 1000 emp.) 5/17/2022 "Good Product" 4.5/5 What do you like best about IEX? The variety of activity codes. The ability to fill out full and comprehensive profiles for team members. Availability is built into the profiles to be applied to the finished schedules. Reporting is generated directly from the software. Review collected by and hosted on G2.com. What do you dislike about IEX? Adding extras like meetings, trainings, and the like can sometimes be very manual and time consuming. Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? IEX provides WFM assistance that is easy to work with. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AO Anna O. M Mid-Market (51-1000 emp.) 5/18/2021 "Not as easy to use as i envisioned" 3/5 What do you like best about IEX? I like that there is a webstation version and that i can add and remove activities from there. IEX lets me view live intraday which is a great benefit on day to day basics Review collected by and hosted on G2.com. What do you dislike about IEX? THe IEX app in itself is not super easy to use and the icons are outdated and very slow to load Review collected by and hosted on G2.com. Recommendations to others considering IEX: in depth training to get the full benefits of a system that has so much potention undiscovered Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? My day to day role has not changed other than required to learn to use this new program. I struggle with IEX there is a lot of potentials and a lot of things that i still do not know that the system is capable of doing Review collected by and hosted on G2.com. Show More 5/20/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 6/29/2021 "Iex has so far given the analysis and process needed to the projects and metrics I'm supporting" 4.5/5 What do you like best about IEX? Schedule Bidding and Patterns . It's friendly amd easy to use for both SLA and LA The fact that it also have IEX supervisor as web-based access for reports makes it more efficient to use Review collected by and hosted on G2.com. What do you dislike about IEX? I haven't fully utilized all the functions but so far every tab has its owm unique purpose.. You jist need to know all to efficiently use it. Review collected by and hosted on G2.com. Recommendations to others considering IEX: If you need something simple yet can provide analytical data , table , scenarios and support either SL / LA . IEX can do it Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? Mostly forecasting and schedule corresponding to a pattern or forecast. Most benefit is that it is easy to understand amd export , where you can create your own table to present the data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Emmanuel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emmanuel Y.") EY Emmanuel Y. Global Command Center - Workforce Management Mid-Market (51-1000 emp.) 6/15/2021 "IEX is a reliable WFM tool" 4/5 What do you like best about IEX? I like how it organizes the vital components of workforce management. It helps in planning, scheduling, forecasting and real time monitoring. Review collected by and hosted on G2.com. What do you dislike about IEX? A disadvantage I can point out is the limits in raw data and a potential loss of data if it is not backed up with cloud. Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? The convenience of monitoring multiple types of lines of businesses from online, calls, offline and chats. It is a go to tool when determining tje root cause of a defect after a duration of operations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Theda B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theda B.") TB Theda B. Demand and Workforce Manager Enterprise (\> 1000 emp.) 12/16/2020 "Global Workforce Manager" 5/5 What do you like best about IEX? IEX is the most complete Workforce platform I have ever used. It's the best solution for your end to end Workforce process needs especially if you have multiple contact types, verticals/ lines of business, channels etc. IEX is flexible and customizable to your needs may it be forecasting, scheduling, real time, and reporting. Features interval historical reporting including agent group summaries which is useful for managing productivity and performance. It's the best scheduling tool I have used in over 13 years. Review collected by and hosted on G2.com. What do you dislike about IEX? It's the best tool I have used and cannot think of anything I dislike about it. Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? Allocations of requirements for multiple locations/ groups. Creating different scenarios for forecasts and schedules. Seamless scheduling. I can create base schedules for agent groups and still generate schedules factoring in base schedules. I can make multiple scheduling scenarios without having to use live schedules or dummy/ test profiles. Intradays are the best. It provides actual agent staffing on an interval level. You will not find it in different platforms. It even provides a summary of agent states by interval which you can use to provide feedback and coaching. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mar-An O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mar-An O.") MO Mar-An O. Workforce Management Analyst Enterprise (\> 1000 emp.) 6/17/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "As super user-friendly WFM tool" 5/5 What do you like best about IEX? Scheduling and real-time view settings.. Review collected by and hosted on G2.com. What do you dislike about IEX? Nothing that I can remember. I guess it is pricy? Review collected by and hosted on G2.com. Recommendations to others considering IEX: I like how it organizes the vital components of workforce management. It helps planning, scheduling, forecasting, and real-time monitoring—best for companies with a significant population. Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? Creating shift and work patterns is easy. Break optimization functionality is fantastic. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 6/25/2021 "User friendly and easy to understand" 4/5 What do you like best about IEX? Easy to plot icons, and reports generation is easy as well Review collected by and hosted on G2.com. What do you dislike about IEX? No copy-paste can be done in plotting unlike with the older versions. Review collected by and hosted on G2.com. What problems is IEX solving and how is that benefiting you? Interval level calls and aht during overtime. Theres a way to capture these data, since iex can capture the period in which agents are doing overtime. Can translate them into interval level report with the help of excel and calculate with the help of interval Aht and occupancy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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