--- title: IDR Reviews meta\_title: 'IDR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how IDR works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2025-10-30' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # IDR Reviews & Product Details The only asset management solution that combines procurement, asset management, and recycling Time to forget about messy device inventory spreadsheets, manual processes and legacy tools. IDR brings all your device information into one place, reduces costs, and helps you to recycle assets responsibly. Why IDR - Modern asset management integrated with new device ordering and device return/recycling. - All different devices in one place (online, offline, owned and leased devices). - Link all your partners into your ITAM and forget about shattered operation. - Automate routines with event-based triggers. - NFC smart tags for device inventory, service calls, and movement tracking. - Own dedicated customer manager for implementation and ongoing support. * * * Seller [IDR](https://www.g2.com/sellers/idr) Discussions [IDR Community](https://www.g2.com/products/idr-idr/discuss) Languages Supported German, English, Finnish, Swedish Overview by Toni Martikainen Show More ## Top-Rated Alternatives [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/idr-idr/competitors/alternatives) ![Andreas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreas H.") AH Andreas H. Mid-Market (51-1000 emp.) 3/14/2024 "Game-changer in how we manage our IT assets" 5/5 What do you like best about IDR? We are extremely satisfied with IDR. This software uniquely integrates device procurement, asset management, and recycling into a single, seamless solution. It has streamlined our daily operations and ensured compliance with industry standards. Additionally, it empowers our IT department with a comprehensive overview and the flexibility to easily create customized reports. This has been a game-changer in how we manage our IT assets. The responsiveness of IDR customer support and development team keeps on amazing me month over month. Review collected by and hosted on G2.com. What do you dislike about IDR? The few issues that we have stumbeled on has been solved quickly and I really appriciate the support and willingness to really understand our needs and adopt. Review collected by and hosted on G2.com. What problems is IDR solving and how is that benefiting you? The IT hardware lifecycle, from procurement to recycling. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of IDR for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![NinjaOne Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne Logo") NinjaOne 4.7 (5,025) NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. ](https://www.g2.com/products/ninjaone/reviews "NinjaOne")[ 2 ![TeamViewer Logo](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer Logo") TeamViewer 4.5 (4,151) Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere. ](https://www.g2.com/products/teamviewer/reviews "TeamViewer")[ 3 ![Freshservice Logo](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice Logo") Freshservice 4.6 (1,349) Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. ](https://www.g2.com/products/freshservice/reviews "Freshservice")[ 4 ![Scrut Automation Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1bb72ddf82170ed7a1a0f70d88cd0ab9/scrut-automation.svg "Scrut Automation Logo") Scrut Automation 4.9 (1,313) Automatically test your cloud configurations against 150+ CIS benchmarks across multiple cloud accounts on AWS, Azure, GCP and more, to maintain a strong infosec posture. ](https://www.g2.com/products/scrut-automation/reviews "Scrut Automation")[ 5 ![Atera Logo](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera Logo") Atera 4.6 (1,245) Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. ](https://www.g2.com/products/atera/reviews "Atera")[ 6 ![SolarWinds Service Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk Logo") SolarWinds Service Desk 4.3 (786) SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. ](https://www.g2.com/products/solarwinds-service-desk/reviews "SolarWinds Service Desk")[ 7 ![IT Glue Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0d6b6675a4ab5fa51f5466fe38f76ff9/it-glue.svg "IT Glue Logo") IT Glue 4.6 (716) IT Glue™ is an IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team. ](https://www.g2.com/products/it-glue/reviews "IT Glue")[ 8 ![ServiceNow IT Asset Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-asset-management.svg "ServiceNow IT Asset Management Logo") ServiceNow IT Asset Management 4.3 (505) ServiceNow IT Asset Management (ITAM) is a comprehensive solution designed to manage the entire lifecycle of an organization's IT assets, including hardware, software, and cloud resources. By centralizing asset data and automating workflows, ITAM enhances visibility, ensures compliance, and optimizes costs, enabling organizations to effectively track, manage, and utilize their IT investments. Key Features and Functionality: - Hardware Asset Management (HAM): Oversees the complete lifecycle of physical assets, from procurement to disposal, ensuring accurate tracking and maintenance scheduling. - Software Asset Management (SAM): Manages software licenses to ensure compliance with vendor agreements, optimizes software usage, and monitors renewals and maintenance updates. - Cloud Cost Management: Provides insights into cloud resource usage and costs, enabling organizations to allocate resources efficiently and avoid overspending. - Integration with IT Service Management (ITSM): Seamlessly connects with ITSM processes like incident, change, and problem management, facilitating efficient service delivery and decision-making. - Automated Workflows: Automates routine asset management tasks, such as provisioning, updates, and decommissioning, reducing manual errors and improving operational efficiency. Primary Value and Solutions Provided: ServiceNow ITAM delivers significant value by offering a unified platform that automates the end-to-end lifecycle of IT assets. This automation leads to optimized costs, reduced risks, and enhanced compliance. Organizations benefit from improved asset visibility, enabling proactive planning and decision-making. By integrating ITAM with other ITSM processes, businesses can streamline operations, reduce downtime, and ensure that IT assets are aligned with organizational goals, ultimately driving efficiency and innovation. ](https://www.g2.com/products/servicenow-it-asset-management/reviews "ServiceNow IT Asset Management")[ 9 ![LogMeIn Resolve Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve Logo") LogMeIn Resolve 4.3 (469) LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. 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